Maintenance during prime evening time for NA servers

I do not understand why they would shut down the servers from 8 PM to 5 AM CST. Very odd time to do work. Unless they do not have NA employees and everything is done in Japan time zone +12/+13 hours.

It's a Japanese game, so if important maintenance is to be conducted then that time is going to align with Japanese friendly hours...

Why would it need to not inconvenience North American players, specifically? The game also has a sizeable portion of European players...so no matter what time of day or night the maintenance happens to be, a portion of the game's population is going to 'lose out'. Even then, though, they can just do something else for a few hours.

They aren't usually that early but sometimes they need to start them earlier. It happens. If they didn't need that amount of time I doubt they would take it.

"In order to implement Patch 5.58 HotFixes and to conduct maintenance on the infrastructure, we will be performing maintenance on all Worlds at the time below, during which FINAL FANTASY XIV will be unavailable."

I'm guessing that the earlier start time is the result of what is bolded/underlined above.

I am sure SE has NA employees, but.. so what?

as pointed out, its not a NA company and NA is not the center of the universe. take the time to sleep, go for a walk, catch up with friends or play something else. its good to get away for a bit ^^

Stop trying to take stuff out of context and blame it on the game being made in Japan. You forget OP that Yoshida himself put up a letter regarding the issue with servers, namely with the large influx of players(more than likely due to Activision's failings) coming from WoW and other places. They're having to do that infrastructure work so that the game doesn't crash because of so many people coming in at once. Lobby Crashes are more than likely to happen if the infrastructure isn't done before November.

If it's something that needs to be done in every region then it will be done for every region at the same time. That way there isn't situations of various areas being behind. My question on this is why so many people in NA seem to think the entire world needs to revolve around their schedule.

Now, just need one thread that reads that "schedule" maintenance is false advertising and that the player base be provided with free gifts or be taken to federal court under flimsy legal claims. As well one thread that reads any form of maint. is actually a coup to single out a handful of individuals who are now "forced" to do something else with their time and this act must be treated as a trade law violation and the company and naysayers taken to court.

This will complete the "WoW Refugee" bingo card.

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Originally Posted by ViolaLance

Now, just need one thread that reads that "schedule" maintenance is false advertising and that the player base be provided with free gifts or be taken to federal court under flimsy legal claims. As well one thread that reads any form of maint. is actually a coup to single out a handful of individuals who are now "forced" to do something else with their time and this act must be treated as a trade law violation and the company and naysayers taken to court.

This will complete the "WoW Refugee" bingo card.

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Meh, I stopped playing WoW when they finally tried to bill me for the sub when it launched. Felt like stuff was getting nerfed on a daily basis because people on their forum kept crying about getting killed in PvP on a PvP server...

Based on the things heard and observed since then I had no reason to go back. It literally sounded like an initially decent game flushed down the toilet due to bad decisions being made to appease the obnoxious part of their forum community that was only kept afloat by Blizzard's marketing department.

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Originally Posted by skywarnmc27

I do not understand why they would shut down the servers from 8 PM to 5 AM CST. Very odd time to do work. Unless they do not have NA employees and everything is done in Japan time zone +12/+13 hours.

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Everything is done in Japan time zone.
Because its a game made and ran in Japan.
Maintenance effects the whole game, not just 1 datacenter.

This isn't like modding where it only effects your screen and it doesn't effect anybody else.

To sum up every thread like this - No matter when they do any updates to the game, it'll be during SOMEONE'S main playing hours because it happens in every server in the world at the same time. We're all playing the same game. Unless it's datacenter specified it's for everyone at once.

It's a japanese company, they do stuff when they are awake. I know that are shocking news but NA isn't the center of the universe and the world isn't a flat disk.

So stop crying, you are endangering the netherlands by raising the sea levels.

Maintainance is hardly that big an issue. It's even worse for those of us on pacific time as it starts at 6PM. You want to talk about the prime time for players to play, we have it worst of all every time. But even living here, it's not that big a deal. You simply take that one night off from playing.

Oh, look, another "THE WORLD DOESN'T REVOLVE AROUND THE US?!? FIX NAU!" thead.

How original.

Game is down? Do. Something. Else.

When I first started playing in 2014, I remember times were later and there were times when it wasn't in NA prime time. I'm not sure entirely sure when they changed everything. And they have been getting earlier and earlier. So I've never quite understood the argument that they always have maint during Japan's business hours because they didn't always do that. Plus I know in my job, we don't take our systems down in our business hours. We do our maintenance in off hours.

/shrug

Watch all of Sherlock and it'll be over before you realize.

Or do that...sleap thing, or whatever it's called.

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Originally Posted by Drkdays

/shrug

Watch all of Sherlock and it'll be over before you realize.

Or do that...sleap thing, or whatever it's called.

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Sleep is overrated. Until one needs to sleep, then it means everything. But still, it's overrated.

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Originally Posted by Bacent

To sum up every thread like this - No matter when they do any updates to the game, it'll be during SOMEONE'S main playing hours because it happens in every server in the world at the same time. We're all playing the same game. Unless it's datacenter specified it's for everyone at once.

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A more accurate summary is "American discovers the world does not revolve around the United States, shocked pikachu face ensues"

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Originally Posted by TaleraRistain

When I first started playing in 2014, I remember times were later and there were times when it wasn't in NA prime time. I'm not sure entirely sure when they changed everything. And they have been getting earlier and earlier. So I've never quite understood the argument that they always have maint during Japan's business hours because they didn't always do that. Plus I know in my job, we don't take our systems down in our business hours. We do our maintenance in off hours.

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Most maint times aren't during NA prime time. Most of them start at 11PM PST. Only occasionally do we have earlier starts.

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Originally Posted by skywarnmc27

I do not understand why they would shut down the servers from 8 PM to 5 AM CST. Very odd time to do work. Unless they do not have NA employees and everything is done in Japan time zone +12/+13 hours.

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First message on the board and complains already

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Originally Posted by LegendWait

First message on the board and complains already

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It is very rare for most people to seek out the forum JUST to be positive. A LOT of people come here initially because they are coming here with a problem or to see if OTHERS are having the same problem.

While there is very little we can do about the maint hours.. lets not bag on people for coming to forums to do what people have been coming to game forums forever to do: Voice displeasure.

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Originally Posted by HyperiusUltima

Stop trying to take stuff out of context and blame it on the game being made in Japan. You forget OP that Yoshida himself put up a letter regarding the issue with servers, namely with the large influx of players(more than likely due to Activision's failings) coming from WoW and other places. They're having to do that infrastructure work so that the game doesn't crash because of so many people coming in at once. Lobby Crashes are more than likely to happen if the infrastructure isn't done before November.

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What's "out of context" about it being a Japanese game getting maintenance during Japanese daytime hours?

This complaint pops up every time there's a maintenance session that cuts into American prime time. It's not unique to this infrastructure test.

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Originally Posted by TaleraRistain

Plus I know in my job, we don't take our systems down in our business hours. We do our maintenance in off hours.

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Sounds like you might be in the business of things that aren't global. It's hard to find a time to take things down that won't affect all clients when people are always on.

I have a very weird IRL schedule. Most often, I can play somewhere between the hours of 10pm and 6am, Pacific time.

So, this maintenance does wipe out an entire day of gameplay for me. But I am flexible, I am not the center of the universe, and I understand that sometimes online games need maintenance. So, I'll play a few extra rounds of Homescapes and Rise of Cultures. I'll catch up on Celebrity Masterchef UK. I'll read a bit more of 'Project Hail Mary'. I'll go outside, listen to music, whatever.

My life is tres boring, if I do say so myself, but it's not so bad that I can't occupy myself for nine hours if my primary pastime goes away temporarily.

FFXIV might be the only game I know where EU players don't get S** on with the maintenance times

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Originally Posted by RitsukoSonoda

Meh, I stopped playing WoW when they finally tried to bill me for the sub when it launched. Felt like stuff was getting nerfed on a daily basis because people on their forum kept crying about getting killed in PvP on a PvP server...

Based on the things heard and observed since then I had no reason to go back. It literally sounded like an initially decent game flushed down the toilet due to bad decisions being made to appease the obnoxious part of their forum community that was only kept afloat by Blizzard's marketing department.

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Means you played it for about 10 days then because it's always been a subscription based game.

the whining was well and alive during the closed beta too.

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Originally Posted by Ranaku

I know that are shocking news but the world isn't a flat disk.

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Wait whaat!... Are not living in Discworld...damn it!

I have to sleep at that time cause I have a very early shift. So Im good. Can def play once I get home from work too!

They always been that way.

It's a JP game and maint usually occurs over there so just deal with it. It's not like these long maint occurs that often.

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Originally Posted by Violyre

Sounds like you might be in the business of things that aren't global. It's hard to find a time to take things down that won't affect all clients when people are always on.

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This. We deploy updates to our systems at my work too but we only have to consider CET and EET timezones (+1 hour difference) but here you have to consider NA, EU and JP timezone. It's impossible.

I don't know about you, but I'm going to paint some Warhammer models tonight! I'm sure my wife will appreciate me going to be earlier than normal as well. :)

Whenever I see people complain about this, I have to wonder - do you guys have nothing else to do with your time? No chores to do, no shows to watch, no other games to play?

Gods know I have a backlog of games. If maint starts early I just fire something up I've been chipping away at, play for a bit, then sleep. Wake up next morning and maint is over! Very easy and low-stress.

Not being able to play for a few hours won't kill anyone.

Normally maintenance happens 12 AM - 4 AM CST and ends early which is pretty standard for a lot of games because most regions sleep then. If it's different it's because of something like infrastructure maintenance.

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Originally Posted by Violyre

Sounds like you might be in the business of things that aren't global. It's hard to find a time to take things down that won't affect all clients when people are always on.

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Back when I worked for a company with server installations around the world the regional clusters would be updated during non-business hours for that region by their local operations teams. Back when I was playing GW2 I don't recall any maintenance related downtime just an in game notice to log out and back in because a new update was available.

Either way, not the end of the world that XIV will be unavailable tonight.

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Originally Posted by Violyre

Sounds like you might be in the business of things that aren't global. It's hard to find a time to take things down that won't affect all clients when people are always on.

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We are global and it is hard. The only place we don't have regular customers is Asia but we have relationships there for some of our processes. We also have our internal users which is a big reason we can't do things during our stated business hours. They can't help our external customers if they can't get to the systems, either.

But my thing with set maint is that they did used to swap around regions. It was never always on one. That seemed a bit more even. And like Krotoan said, people are just giving feedback on the situation. But there are so many people getting nasty in this thread about it.

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Originally Posted by TaleraRistain

We are global and it is hard. The only place we don't have regular customers is Asia but we have relationships there for some of our processes. We also have our internal users which is a big reason we can't do things during our stated business hours. They can't help our external customers if they can't get to the systems, either.

But my thing with set maint is that they did used to swap around regions. It was never always on one. That seemed a bit more even. And like Krotoan said, people are just giving feedback on the situation. But there are so many people getting nasty in this thread about it.

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No, it was never early morning NA. It was always 6pm - 11PM PST start time, unless emergency maint.

If you're inconvenienced by a little infrastructure maintenance now, you'll be majorly inconvenienced by server crashes come November.

Why is it taking as much time as a huge patch for hotfixes and how they doing infrastructure when they just said they couldn't add more to the servers from the chip shortage?

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Originally Posted by Stormfur

If you're inconvenienced by a little infrastructure maintenance now, you'll be majorly inconvenienced by server crashes come November.

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The servers will probably hold out for a couple of days at least. But yeah, they can and will crumble eventually. It's inevitable. Then the emergency maintenances will begin. lol

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Originally Posted by Vahlnir

The servers will probably hold out for a couple of days at least. But yeah, they can and will crumble eventually. It's inevitable.

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You're all seriously worrying me. I couldn't even log back in tonight. I have a feeling I won't be able to enjoy early access...

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Originally Posted by Herebedragons

You're all seriously worrying me. I couldn't even log back in tonight. I have a feeling I won't be able to enjoy early access...

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EA will probably be fine as long as a Raubhan (Savage) doomsday scenario is avoided. A few days after official launch is when I expect to start seeing the cracks forming.