Connection problems [Packet Loss] Light EU

Connection problems [Packet Loss] Light EU - Odin

Hello.

I have now been experiencing severe packet losses for several days now. At random intervals while playing FFXIV, my game simply freezes with sending/receiving dropping to zero (0), causing 1-10 seconds long time windows where I'm unable to do anything in-game.

I ran few tracing to server IP, and these are the results.

Tracing route to 195.82.50.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.3.1
2 9 ms 9 ms 9 ms kpa1.kuuskaista.fi [185.89.52.1]
3 9 ms 9 ms 10 ms 87.236.154.204
4 9 ms 9 ms 9 ms 87.236.154.212
5 40 ms 29 ms 29 ms 87.236.158.143
6 30 ms 30 ms 30 ms ipv4.de-cix2.fra.de.as34309.link11.de [80.81.193.218]
7 30 ms 30 ms 29 ms 10.254.112.1
8 30 ms 29 ms 30 ms 80.95.144.83
9 32 ms 32 ms 32 ms 195.82.60.41
10 34 ms 34 ms 35 ms 195.82.61.14
11 1049 ms 1064 ms 959 ms 195.82.50.234
12 32 ms 32 ms 32 ms 195.82.50.9

Trace complete.

Tracing route to 195.82.50.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.3.1
2 9 ms 9 ms 9 ms kpa1.kuuskaista.fi [185.89.52.1]
3 10 ms 9 ms 9 ms 87.236.154.204
4 9 ms 9 ms 10 ms 87.236.154.212
5 29 ms 29 ms 29 ms 87.236.158.143
6 30 ms 30 ms 30 ms ipv4.de-cix2.fra.de.as34309.link11.de [80.81.193.218]
7 30 ms 35 ms 30 ms 10.254.112.1
8 36 ms 38 ms 38 ms 80.95.144.83
9 32 ms 32 ms 32 ms 195.82.60.41
10 34 ms 34 ms 34 ms 195.82.61.14
11 978 ms 1013 ms 1066 ms 195.82.50.234
12 34 ms 34 ms 34 ms 195.82.50.9
Pinging 195.82.50.9 with 32 bytes of data:
Reply from 195.82.50.9: bytes=32 time=33ms TTL=52
Reply from 195.82.50.9: bytes=32 time=33ms TTL=52
Request timed out.
Reply from 195.82.50.9: bytes=32 time=34ms TTL=53

Ping statistics for 195.82.50.9:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 34ms, Average = 33ms

These packet losses have basically prevented me from doing anything even slightly challenging content, as I can't react to mechanics that happen on background due to lost packets. Few times I've just encountered instant death in game as I haven't even seen the mechanic.

Hopefully these could be solved soon.
~Anzaman.

Yeah this type of issue has been happening to a decent amount of people based on the threads, including me. For me it just shows "0" and i can move but everything else is frozen and it does "catch up" afterwards. and ofc im dead afterwards because i was in a mechanic.

Status update: I'm still having same problems. Random packet loss freezes now and then, which are quite annoying to deal with.

I had some few days now where I didn't notice the problem that much, or at all. But sadly this evening it increased in frequency again.

Was trying to tank Snowcloak for roulette, and my connection froze for nearly 10 seconds four times each during the dungeon run.

Is there really nothing that can be done to solve this, or at the very least decrease the problem?

Any updates? I've had this problem for a while and no one seems to know how to fix it.

Quote:

Originally Posted by Alestros

Any updates? I've had this problem for a while and no one seems to know how to fix it.

Sadly I'm still experiencing these problems time to time.

Whilst playing earlier (October 5), I experienced heavy connection problems, which both resulted in disconnection. Upon attempting to re-connect, I got lobby error, which forced my game down.

I was able to connect to any other data center just fine, but for an moment my connection to Light was completely blocked following both disconnects.

Quote:

Originally Posted by Anzaman

Whilst playing earlier (October 5), I experienced heavy connection problems, which both resulted in disconnection. Upon attempting to re-connect, I got lobby error, which forced my game down.

I was able to connect to any other data center just fine, but for an moment my connection to Light was completely blocked following both disconnects.

Hi fellow Odin player!

I'm inclined to believe there may be some peering (routing) issues between your ISP and Square Enix' datacentre.

Quote:

Originally Posted by NightHour

I'm inclined to believe there may be some peering (routing) issues between your ISP and Square Enix' datacentre.

Hi.

I suspected same myself. So I contacted my ISP before creating this thread, since it wouldn't be first time there's issues, but they kept insisting that it's not problem at their end.
Maybe I'll give them another call tomorrow, since this can't keep going. It's been two months already.

Greetings fellow Eorzean!

For us to better assist you, please respond with the following information:

Platform? (Steam/Windows/Mac etc.)
Wired or WIFI connection?
Are there other programs being used when running FFXIV?
When the issue occurs/How often?
Does this only happen to one character or all characters?
Internet Service Provider:
All steps taken to resolve the issue:

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Hi Darneltia. Thank you for reply. And sorry about delay, It was 4 AM here, so I replied as soon as I could.

Quote:

Originally Posted by Darneltia

For us to better assist you, please respond with the following information:
Platform? (Steam/Windows/Mac etc.)

Windows (10).

Quote:

Originally Posted by Darneltia

Wired or WIFI connection?

Wired.

Quote:

Originally Posted by Darneltia

Are there other programs being used when running FFXIV?

Only Steam and Discord.

Quote:

Originally Posted by Darneltia

When the issue occurs/How often?

The connection problems starts to kick in as day progresses, with intensity and frequency being at it's highest during peak hours. So they are most noticeable during evening.

Quote:

Originally Posted by Darneltia

Does this only happen to one character or all characters?

I have only played on single character.

Quote:

Originally Posted by Darneltia

Internet Service Provider:

Kuuskaista, (https://www.kuuskaista.com/). Using their fiber connection.

To give some examples of frequency:
Today around 5 PM, I lost connection to EU Datacenter.
And again now at 5:35 PM another.

Both in Finland time.

Same ther both Chaos and Light datacenters/ Aether is ok

Sadly, I'm still experiencing connection problems.

Was playing daily Frontline moment ago, and safe to say that it wasn't enjoyable experience.
https://i.imgur.com/7XKfO5k.png

Code:

Tracing route to 195.82.50.33 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.168.3.1 2 9 ms 11 ms 9 ms kpak2-a1.kuuskaista.fi [2.58.220.1] 3 9 ms 9 ms 9 ms 87.236.154.204 4 9 ms 9 ms 9 ms 87.236.154.212 5 10 ms 10 ms 9 ms hls-b4-link.ip.twelve99.net [62.115.162.98] 6 16 ms 16 ms 16 ms s-bb1-link.ip.twelve99.net [62.115.123.26] 7 38 ms 38 ms 38 ms ffm-bb1-link.ip.twelve99.net [62.115.143.29] 8 37 ms 38 ms 39 ms ffm-b1-link.ip.twelve99.net [62.115.121.1] 9 36 ms 36 ms 36 ms kddi-ic319844-ffm-b1.ip.twelve99-cust.net [62.115.32.106] 10 36 ms 36 ms 36 ms 195.82.61.14 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * 1356 ms * 195.82.50.33 20 * 1275 ms * 195.82.50.33 21 * * * Request timed out. 22 1366 ms * * 195.82.50.33 23 1277 ms * * 195.82.50.33 24 * 1365 ms * 195.82.50.33 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete.

For comparison, here's Tracert to NA and Japan Datacenters;

Code:

Tracing route to 204.2.229.116 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.168.3.1 2 9 ms 9 ms 9 ms kpak2-a1.kuuskaista.fi [2.58.220.1] 3 9 ms 9 ms 9 ms 87.236.154.204 4 10 ms 9 ms 10 ms 87.236.154.212 5 10 ms 10 ms 10 ms hls-b4-link.ip.twelve99.net [62.115.162.98] 6 15 ms 15 ms 16 ms s-bb2-link.ip.twelve99.net [62.115.123.202] 7 35 ms 35 ms 34 ms ffm-bb2-link.ip.twelve99.net [62.115.138.105] 8 34 ms 35 ms 35 ms ffm-b5-link.ip.twelve99.net [62.115.114.91] 9 35 ms 35 ms 35 ms ntt-ic323130-ffm-b5.ip.twelve99-cust.net [62.115.147.65] 10 35 ms 35 ms 34 ms ae-2.r21.frnkge13.de.bb.gin.ntt.net [129.250.6.41] 11 53 ms 54 ms 50 ms ae-12.r21.parsfr04.fr.bb.gin.ntt.net [129.250.5.27] 12 122 ms 125 ms 123 ms ae-13.r24.asbnva02.us.bb.gin.ntt.net [129.250.6.6] 13 208 ms 184 ms 184 ms ae-2.r24.snjsca04.us.bb.gin.ntt.net [129.250.6.237] 14 180 ms 180 ms 180 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57] 15 188 ms 188 ms 188 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2] 16 * * * Request timed out. 17 179 ms 179 ms 179 ms 204.2.229.116 Trace complete.

Code:

Tracing route to 124.150.157.15 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.168.3.1 2 9 ms 9 ms 9 ms kpak2-a1.kuuskaista.fi [2.58.220.1] 3 9 ms 9 ms 9 ms 87.236.154.204 4 9 ms 9 ms 9 ms 87.236.154.212 5 10 ms 10 ms 10 ms hls-b4-link.ip.twelve99.net [62.115.162.98] 6 16 ms 15 ms 16 ms s-bb2-link.ip.twelve99.net [62.115.123.202] 7 36 ms 36 ms 36 ms ffm-bb2-link.ip.twelve99.net [62.115.138.105] 8 52 ms 52 ms 51 ms mei-b4-link.ip.twelve99.net [62.115.114.203] 9 * * * Request timed out. 10 250 ms 250 ms 250 ms tky-b2-link.ip.twelve99.net [62.115.135.144] 11 258 ms 253 ms 253 ms squareenix-svc081441-ic371309.ip.twelve99-cust.net [62.115.38.91] 12 253 ms 253 ms 252 ms 61.195.56.165 13 251 ms 251 ms 251 ms 219.117.144.78 14 253 ms 253 ms 253 ms 219.117.144.49 15 254 ms 254 ms 254 ms 219.117.144.29 16 253 ms 253 ms 253 ms 219.117.147.182 17 252 ms 252 ms 254 ms 124.150.157.15 Trace complete.

Seems a bit absurd how the connection quality is noticeable better to locations that are a quite far away.