Optus DCs

Type of Issue/Feedback: Latency / DC's
Name of your Internet Service Provider (ISP): Optus
State/Country: Australia
Date/Time: 11th July still ongoing
World Name: Tonberry
Frequency: Anytime I log in

Getting a lot of high latency and DCs. Send latency is sitting at 1400 at the moment. Other players said they were getting the same issue who were using Optus.

Speaking as an Aussie myself who is on a different network (iinet), I wonder if that is not an SE problem but rather connected to the ongoing technical issues Optus has been having over the past few weeks (service outages and the like)? It's a very likely cause, which sadly SE will not be able to do anything to help you with I'm afraid (try calling Optus's support line and see if they can provide some assistance).

I have noticed slow response issues with Optus connection lately too. Commands like teleport or using an item don't register so I try again a few seconds later and get errors like "cannot teleport because another teleport is underway".

Its an NBN problem, and may very well have to do with the fact the NBN wasnt ever designed to handle the load of 15 million people locked in their homes.

I've also been having issues for the past week. Optus straight up refuses to help. Their best 'help' was to offer me Optus Game Path for $10 a month. If it was fine a week ago, why should i pay $10 a month extra? Its only on the JP servers ive noticed this issue with. I made an NA alt to test and that account has been just fine. None of the usual lag like what happens when i log into my Tonberry main

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Originally Posted by VelKallor

Its an NBN problem, and may very well have to do with the fact the NBN wasnt ever designed to handle the load of 15 million people locked in their homes.

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I'm on wireless internet through my iPad hotspot though, so my issues won't be NBN-related.

It could have its own speed issues of course, but it's usually fine. I think I have more issues than if using the Telstra connection from my phone, though.

For me it’s the packet loss. I tested my connection to Optus main server, no loss and quite fast. But then the connection Tokyo and within Tokyo is where the packet losses happen. Feels so bad now and everyone just keeps telling me to wait for the OCE server next year. Frustrating.

I just tried resmon - 548ms OUCH. It HAS to be their end as the US server test worked fine.

Having the same problem and I'm on PS4.

I contacted Optus earlier and they told me to do a speed test which appeared to be fine, and there were no issues with NBN either. They just told me that it seems to be a game problem.

Tethering to mobile hotspot is fine tho. Hitting the dummy seems fine as well, but the moment I enter an instance, party members start teleporting here, there and my casts start clipping bad.

Quote:

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Originally Posted by VelKallor

Its an NBN problem, and may very well have to do with the fact the NBN wasnt ever designed to handle the load of 15 million people locked in their homes.

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I'm on NBN, but my ISP is iinet, and I'm having no trouble (other than the usual expected weekend Balmungian shennigans typical of my server ;)), so this is clearly an Optus issue. And as I mentioned before, for the past couple of weeks Optus has been plagued by service issues and outages affecting their mobile and internet networks, so this is probably connected to that (from what I understand the problem may be caused by a cyberattack on their network, but don't quote me on that).

Either way, there is nothing SE can do as I mentioned before. All you can do is just be patient and hope Optus can sort their problems out.

Omg i have been getting this issue non stop lately for about a week or more. Im with optus also. and i dont have any other issues playing any other online issue. What are we gonna do to be able to fix this. The issue makes it super hard to play and level up jobs. Why is it all of a sudden that we are having issues. I have played this game since beta and it has never happened before. now all of a sudden it doesnt work properly. I really do think this is a square enix issue since i dont have issues with other online games and my internet is working fine for everything else. Is there any way we can get square enix to look into this at all? because its making this game unplayable for a lot of people. even my best friend can not play because of this issue.

What can we do to get Square-Enix to listen to us and fix the issue so this game can be playable again?

Can confirm, I'm living in Sydney with the home internet on Optus NBN, and Japanese FFXIV servers are completely unplayable while American FFXIV servers are perfectly fine. I'm getting around the problem by using mobile data.

I don't know anyone else with Optus playing FFXIV, but friends who are with other ISPs have no such problems.

When contacting Optus about it, their first reply was an inappropriately enthusiastic message about their Game Path service. Leaves a sour taste when considering that this entire thing may be a deliberate attempt at pulling new Game Path subscriptions.

May be shopping for a new ISP soon.

If this is the case, Optus is very fucked up. Wonder if we can report Optus to ACCC

Hello, just to let you all know. American servers are having the same problem. If you check here:

https://forum.square-enix.com/ffxiv/...-REPLY-HERE%21

I play on American Server and Im having packet loss with FF servers. It only happens with FF. Its a month now and the problem still. There we are discussing that FF servers are getting overloaded cuz we have so many new players joining us.

For now, staff still dont recognize this problem but more and more players are reporting the same issue everyday.

Quote:

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There we are discussing that FF servers are getting overloaded cuz we have so many new players joining us.

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I had the same thought.

It may be an idea for SE toi start looking at sharding / zones like we had at the start of SHB earlier than expected. Influx and congestion may become a serious issue prior to launch, but thats up to them to decide. The issue seems to have ameliorated in the last day or so, but I cant confirm until later when the server gets busy.

Also, i want to thank you all for your help and input on the matter. Much appreciated.

For some strange reason, the problem seems to happen only between 3pm - 12am (GMT+10) for me. Out of this time frame, it's completely okay.

Having the same issue.

I just did a ping test on the 2 JP data centre servers and ran them for a minute each.

neolobby05.ffxiv.com (124.150.157.156) had 61 sent 53 received at a 13% package loss

neolobby01.ffxiv.com (124.150.157.158) had 62 sent 49 received at a 21% package loss

Did a typical one with google as well even using the US site despite my DNS probably resolving it back to AU. Had 0% packet loss after a minute.

The fact that it only happens during prime times I'm guessing means Optus's route to Japan is getting conjested as using a VPN to connect to Japan still gives me the same issue. Maybe they just don't have the desire or funds to have an as efficient route / connection to JP.

It is probably just the lead up to the Olympics and during the Olympics that is causing a huge bandwidth issue on the optic fibre in and out of Japan at the moment with broadcasters getting better QoS.

Should hopefully be back to normal on the 9th or soon after

At least I hope it is only that and it will be back to normal soon

Hmm as Optus customer there's sometimes a day or so that cant log into the game, where it get dc when trying to connect to the data center with error code such as 2022, which means congested que. Normally it resolve by itself the next day but it's frustrating at times.