Consistent, replicate-able DX Error with Gathering Log

Printable View

06-07-2021, 08:49 PM
EiraValkyrie

Consistent, replicate-able DX Error with Gathering Log

I have figured out exactly how to trigger the DX Error crash related to Gathering Log.

Step 1: Open Gathering Log.

Step 2: Navigate to the Skysteel Tool page. Select the item gathered in the Diadem. (It may happen to any item gathered in the diadem, but I've only personally confirmed those.)

Step 3: Close the Gathering Log.

Step 4: Re-open the Gathering Log.

Your game will now have crashed due to a DX11 Error.

Please forward this to the people that need to see it for fixing. I have made a video demonstrating it, and I've had several friends with different setups re-create it.

https://www.youtube.com/watch?v=a0xbytXEzKc
06-08-2021, 09:59 AM
Dynratygus

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

What have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running? Also could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.
06-08-2021, 06:40 PM
EiraValkyrie

I've tried it with only FFXIV running, it still happens. I've lowered gfx settings to minimum, it still happens. I've had multiple other people with varied systems replicate it happening when they follow those steps, so it's most likely not system-dependent. I've even had other people do complete reinstalls and still encounter exact same issue.

Here is my personal system info:

Code:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=- MyDocument C:\Users\eiral\Documents FINAL FANTASY XIV - A Realm Reborn E:\Program Files (x86)\SquareEnix FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3 ProxyEnable 0 ProxyServer unspecified ProxyOverride unspecified -=-=-=-=-=-=- System Information -=-=-=-=-=-=- SYSTEM_OS Windows 10 Home 64 bitar (6.2, version 9200) (19041.vb_release.191206-1406) SYSTEM_CPU AMD Ryzen 5 1600 Six-Core Processor (12 CPUs), ~3.2GHz SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6 SYSTEM_BIOS 0806 SYSTEM_LANGUAGE svenska. Nationell inställning: svenska SYSTEM_MEMORY 16320.223MB SYSTEM_VIRTUAL_MEMORY 134217727.875MB SYSTEM_PAGE_FILE 18752.223MB SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.768GB SYSTEM_FREEDISC_SPACE 141.685GB SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.394GB SYSTEM_FREEDISC_SPACE 2422.984GB SYSTEM_DIRECTX_VERSION DirectX 12 SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070 SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1 SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1070 SYSTEM_GRAPHICS_MAKER NVIDIA SYSTEM_GRAPHICS_VRAM 8088.000 MB SYSTEM_GRAPHICS_SHARED_VRAM 8160.111 MB SYSTEM_GRAPHICS_DAC Integrated RAMDAC SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz) SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1108979a670abe46\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1108979a670abe46\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1108979a670abe46\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1108979a670abe46\nvldumdx.dll SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6663 SYSTEM_GRAPHICS_DRIVER_DATE 5/27/2021 02:00:00 SYSTEM_GRAPHICS_DRIVER_LANGUAGE Engelska 3.0 SYSTEM_GRAPHICS_PIXEL_SHADER 3.0 SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT SYSTEM_SOUND Högtalare (SteelSeries Siberia 800) SYSTEM_SOUND_DEVICE_ID {39926738-4ECB-4DBF-8805-DDDAB80D8D22} SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.964 SYSTEM_SOUND_DRIVER_LANGUAGE Engelska SYSTEM_SOUND_DRIVER_DATE 4/22/2021 02:00:00 SYSTEM_SOUND Hörlurar på headset (Wireless Controller) SYSTEM_SOUND_DEVICE_ID {E345F2E2-1EF9-41FB-A1C0-5B7E97B107DF} SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.964 SYSTEM_SOUND_DRIVER_LANGUAGE Engelska SYSTEM_SOUND_DRIVER_DATE 4/22/2021 02:00:00 SYSTEM_SOUND Realtek HDMI Output (Realtek High Definition Audio) SYSTEM_SOUND_DEVICE_ID {AC0D38FA-6CA2-42A3-9CC5-6292EBB0C547} SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8142 SYSTEM_SOUND_DRIVER_LANGUAGE Engelska SYSTEM_SOUND_DRIVER_DATE 5/2/2017 02:00:00 SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000} SYSTEM_INPUT_NAME Mus SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000} SYSTEM_INPUT_NAME Tangentbord SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {03B8AC50-D08D-11E7-8003444553540000} SYSTEM_INPUT_NAME Hid Interface SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {03B63B50-D08D-11E7-8002444553540000} SYSTEM_INPUT_NAME ndPoint1 Inte SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {03B8AC50-D08D-11E7-8008444553540000} SYSTEM_INPUT_NAME ndPoint1 Inte SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {03B8AC50-D08D-11E7-8005444553540000} SYSTEM_INPUT_NAME SteelSeries Siberia 800 SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {C5F63520-4F26-11EA-8001444553540000} SYSTEM_INPUT_NAME USB Receiver SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {C5F7BBC0-4F26-11EA-8002444553540000} SYSTEM_INPUT_NAME USB Receiver SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {C5F7E2D0-4F26-11EA-8003444553540000} SYSTEM_INPUT_NAME USB Receiver SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {C5F830F0-4F26-11EA-8004444553540000} SYSTEM_INPUT_NAME USB Receiver SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {C5F85800-4F26-11EA-8005444553540000} SYSTEM_INPUT_NAME USB Receiver SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {C5F87F10-4F26-11EA-8006444553540000} SYSTEM_INPUT_NAME USB Receiver SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {2EBE9CF0-780E-11E9-8001444553540000} SYSTEM_INPUT_NAME Wireless Controller SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1 SYSTEM_INPUT {03B8AC50-D08D-11E7-8009444553540000} SYSTEM_INPUT_NAME SteelSeries Siberia 800 SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 -=-=-=-=-=-=- Application Information -=-=-=-=-=-=- FFXIVLauncher CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US FINAL FANTASY XIV MainWindow Microsoft Text Input Application Inställningar forming-castrum-run - Discord Consistent, replicate-able DX Error with Gathering Log — Mozilla Firefox Filmer -=-=-=-=-=-=- Install Information -=-=-=-=-=-=- Google Chrome K-Lite Codec Pack 16.1.2 Standard Microsoft Edge Microsoft Edge Update OBS Studio Overwolf SpeedFan (remove only) Steam Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334 Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334 Java 8 Update 281 FINAL FANTASY XIV - A Realm Reborn Microsoft XNA Framework Redistributable 4.0 Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 Java Auto Updater Gyazo 4.2.0.0 Microsoft Visual C++ 2005 Redistributable Minecraft BankID säkerhetsprogram Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334 Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334 Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 LOOT version 0.15.1 Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 Handelsbanken kortläsare Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 Realtek High Definition Audio Driver Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 Bitwarden Vortex 7-Zip 19.00 (x64) Genshin Impact Logitech Options Mozilla Firefox 90.0 (x64 en-US) Mozilla Maintenance Service Notepad++ (64-bit x64) Evoland Legendary Edition Terraria Ori and the Will of the Wisps Lair of the Clockwork God Celeste Original Soundtrack Hades Resident Evil Village Devil's Kiss Portal Reloaded First Snow Helltaker Starbound The Forest Subnautica No Man's Sky Tales of Zestiria Starbound - Unstable Timespinner Iconoclasts Reveal The Deep Helen's Mysterious Castle Resident Evil 7 Biohazard Tales of Berseria Highway Blossoms The Elder Scrolls V: Skyrim Special Edition Celeste Left 4 Dead 2 SteamWorld Dig 2 Portal 2 Disco Elysium Raft Bloodstained: Ritual of the Night Vigil: The Longest Night Outer Wilds Heaven's Vault Blasphemous Subnautica: Below Zero Touhou Luna Nights Valheim Trials of Mana Amnesia: Rebirth SteelSeries Engine 3.20.0 VLC media player Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 Update for Windows 10 for x64-based Systems (KB4023057) Java 8 Update 281 (64-bit) Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334 Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334 Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 Microsoft Update Health Tools Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 Microsoft Visual C++ 2005 Redistributable (x64) Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64) NVIDIA Grafikdrivrutin 466.63 NVIDIA GeForce Experience 3.22.0.32 NVIDIA Optimus Update 38.0.7.0 NVIDIA PhysX systemprogramvara 9.19.0218 NVIDIA-uppdatering 38.0.7.0 NVIDIA FrameView SDK 1.1.4923.29781331 NVIDIA SHIELD Streaming NVIDIA HD audiodrivrutin 1.3.38.60 NVIDIA Install Application NVIDIA ABHub NVIDIA Backend NVIDIA Container NVIDIA TelemetryApi helper for NvContainer NVIDIA LocalSystem Container NVIDIA Message Bus for NvContainer NVAPI Monitor plugin for NvContainer NVIDIA NetworkService Container NVIDIA Session Container NVIDIA User Container NvModuleTracker NVIDIA NodeJS NVIDIA Watchdog Plugin for NvContainer NVIDIA Telemetry Client NVIDIA Virtual Host Controller Nvidia Share NVIDIA ShadowPlay 3.22.0.32 NVIDIA SHIELD Wireless Controller Driver NVIDIA Update Core NVIDIA Virtual Audio 4.13.0.0 Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=- C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00002864 C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002700 C:\Program Files (x86)\K-Lite Codec Pack\Tools\CodecTweakTool.exe 00001D44 C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002090 C:\Program Files\Logitech\LogiOptions\LogiOptions.exe 00002534 C:\Program Files\Mozilla Firefox\firefox.exe 00002E0C C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000017F8 C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002480 C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine3.exe 00002628 C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21042.137.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002030 C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21021.10311.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000644 C:\ProgramData\Logishrd\LogiOptions\Software\Current\LogiOptionsMgr.exe 000025BC C:\ProgramData\Logishrd\LogiOptions\Software\Current\LogiOverlay.exe 000025D4 C:\Users\eiral\AppData\Local\Discord\app-1.0.9002\Discord.exe 00002C94 C:\WINDOWS\Explorer.EXE 00001A20 C:\WINDOWS\System32\svchost.exe 00001A14 C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001F40 C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001CDC C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002808 C:\WINDOWS\system32\ApplicationFrameHost.exe 000032A4 C:\WINDOWS\system32\DllHost.exe 00003100 C:\WINDOWS\system32\SearchFilterHost.exe 0000184C C:\WINDOWS\system32\conhost.exe 0000229C C:\WINDOWS\system32\ctfmon.exe 000019E0 C:\WINDOWS\system32\sihost.exe 00000394 C:\WINDOWS\system32\svchost.exe 00001760 C:\WINDOWS\system32\taskhostw.exe 000018A4 C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000310C C:\Windows\System32\CompPkgSrv.exe 00002BE0 C:\Windows\System32\GameBarPresenceWriter.exe 00002AC4 C:\Windows\System32\RuntimeBroker.exe 000019B0 C:\Windows\System32\SecurityHealthSystray.exe 0000240C C:\Windows\System32\oobe\UserOOBEBroker.exe 00002794 C:\Windows\System32\smartscreen.exe 000023D0 E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000D98 E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000027F8 E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00001170
06-09-2021, 12:34 PM
MiniTofu

Hi all,

I am getting the same error too!

Code:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=- MyDocument C:\Users\[redacted]\OneDrive\Documents FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2 ProxyEnable 0 ProxyServer unspecified ProxyOverride unspecified -=-=-=-=-=-=- System Information -=-=-=-=-=-=- SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406) SYSTEM_CPU Intel(R) Core(TM) i5-10600K CPU @ 4.10GHz (12 CPUs), ~4.1GHz SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6 SYSTEM_BIOS 1.80 SYSTEM_LANGUAGE English (Regional Setting: English) SYSTEM_MEMORY 32689.691MB SYSTEM_VIRTUAL_MEMORY 134217727.875MB SYSTEM_PAGE_FILE 37553.691MB SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.284GB SYSTEM_FREEDISC_SPACE 50.638GB SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 594.422GB SYSTEM_DIRECTX_VERSION DirectX 12 SYSTEM_GRAPHICS NVIDIA GeForce RTX 3080 SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1 SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3080 SYSTEM_GRAPHICS_MAKER NVIDIA SYSTEM_GRAPHICS_VRAM 10078.000 MB SYSTEM_GRAPHICS_SHARED_VRAM 16344.846 MB SYSTEM_GRAPHICS_DAC Integrated RAMDAC SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (100Hz) SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1108979a670abe46\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1108979a670abe46\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1108979a670abe46\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1108979a670abe46\nvldumdx.dll SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6663 SYSTEM_GRAPHICS_DRIVER_DATE 5/26/2021 20:00:00 SYSTEM_GRAPHICS_DRIVER_LANGUAGE English 3.0 SYSTEM_GRAPHICS_PIXEL_SHADER 3.0 SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio) SYSTEM_SOUND_DEVICE_ID {A06BAD33-4BAD-4C94-ADB2-B5D8BE7CF3E3} SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys SYSTEM_SOUND_DRIVER_VERSION 6.0.9136.1 SYSTEM_SOUND_DRIVER_LANGUAGE English SYSTEM_SOUND_DRIVER_DATE 3/22/2021 20:00:00 SYSTEM_SOUND SPDIF Interface (FiiO USB DAC-E10) SYSTEM_SOUND_DEVICE_ID {707F04A3-A084-4C4C-B2D9-ABE82AE50635} SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.964 SYSTEM_SOUND_DRIVER_LANGUAGE English SYSTEM_SOUND_DRIVER_DATE 4/21/2021 20:00:00 SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000} SYSTEM_INPUT_NAME Mouse SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000} SYSTEM_INPUT_NAME Keyboard SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {1F86C820-67F4-11EB-8006444553540000} SYSTEM_INPUT_NAME Razer Naga Pro SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {9CEDB0C0-7DF3-11EB-8001444553540000} SYSTEM_INPUT_NAME Razer Mouse Dock SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {9CEDD7D0-7DF3-11EB-8002444553540000} SYSTEM_INPUT_NAME Razer Mouse Dock SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {1F86EF30-67F4-11EB-8007444553540000} SYSTEM_INPUT_NAME Razer Naga Pro SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {9CEDFEE0-7DF3-11EB-8003444553540000} SYSTEM_INPUT_NAME Razer Mouse Dock SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {5CC8A270-4194-11EB-8001444553540000} SYSTEM_INPUT_NAME Stream Deck XL SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {0D048170-3A17-11EB-8001444553540000} SYSTEM_INPUT_NAME DigiHug USB Audio SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {9CEE25F0-7DF3-11EB-8004444553540000} SYSTEM_INPUT_NAME Razer Mouse Dock SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {9CEE25F0-7DF3-11EB-8005444553540000} SYSTEM_INPUT_NAME HID-compliant consumer control device SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {3689F0E0-BFF3-11EB-8001444553540000} SYSTEM_INPUT_NAME Apple Watch Magnetic Charging Cable SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {1F86EF30-67F4-11EB-8008444553540000} SYSTEM_INPUT_NAME Razer Naga Pro SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {1F871640-67F4-11EB-8009444553540000} SYSTEM_INPUT_NAME Razer Naga Pro SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {1F871640-67F4-11EB-800A444553540000} SYSTEM_INPUT_NAME Razer Naga Pro SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {2F961C20-67F4-11EB-800B444553540000} SYSTEM_INPUT_NAME Razer Naga Pro SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {0D04A880-3A17-11EB-8002444553540000} SYSTEM_INPUT_NAME Ducky One2 SF RGB SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 13 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {2F964330-67F4-11EB-800C444553540000} SYSTEM_INPUT_NAME HID-compliant consumer control device SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {A5C71AE0-68C4-11EB-8001444553540000} SYSTEM_INPUT_NAME ATR USB microphone SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {A5C7B720-68C4-11EB-8002444553540000} SYSTEM_INPUT_NAME ATR USB microphone SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {1D496900-67F9-11EB-800E444553540000} SYSTEM_INPUT_NAME Razer Naga Pro SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 -=-=-=-=-=-=- Application Information -=-=-=-=-=-=- Consistent, replicate-able DX Error with Gathering Log — Mozilla Firefox FFXIVLauncher Desktop Calculator Calculator NVIDIA GeForce Overlay Microsoft Text Input Application Microsoft Store Microsoft Store general - Discord -=-=-=-=-=-=- Install Information -=-=-=-=-=-=- Cyberpunk 2077 MSI Afterburner 4.6.4 Beta 3 Microsoft Edge Microsoft Edge Update Microsoft Edge WebView2 Runtime NZBGet Microsoft OneDrive Razer Synapse RivaTuner Statistics Server 7.3.2 Beta 2 Steam Ubisoft Connect Dashboard Intel(R) Wireless Bluetooth(R) Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29913 Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664 Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 MSI Center SDK FINAL FANTASY XIV ONLINE Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 Launcher Prerequisites (x64) ENE_X-JMI_HAL ENE_EHD_M2_HAL Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29913 Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29913 GOG GALAXY Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664 Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29913 Realtek Ethernet Controller Driver Intel(R) Chipset Device Software Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 WD_BLACK AN1500 Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664 WD_BLACK D50 Adobe Acrobat Reader DC Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 ENE_DRAM_GSKILL_SE ENE_DRAM_RGB_AIO ENE_MousePad_HAL Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 Intel® Software Installer ENE IO Driver Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664 Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 Realtek Audio Driver Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 Epic Games Launcher Windows Driver Package - Phase One / Mamiya V-Grip USB Driver (12/03/2014 1.2.0.0) 7-Zip 20.02 alpha (x64) Windows Driver Package - Phase One A/S (WinUSB) USBDevice (12/14/2018 1.15.0.0) Capture One 20 cFosSpeed 11.10 HWiNFO64 Version 6.42 Macrium Reflect Home Edition Mozilla Firefox 89.0 (x64 en-CA) Mozilla Maintenance Service Microsoft 365 - en-us SteamVR No Man's Sky The Sinking City VLC media player Vulkan Run Time Libraries 1.0.65.1 Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664 Documentation Manager Intel(R) Chipset Device Software WD_BLACK AN1500 RstDowngradeGuard ENE_DRAM_RGB_AIO Intel(R) Management Engine Components Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 ENE_X-JMI_HAL Affinity Photo Intel(R) Management Engine Components ENE_EHD_M2_HAL Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 DaVinci Resolve Elgato Stream Deck Intel(R) Computing Improvement Program Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664 ENE_DRAM_GSKILL_SE Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29913 DaVinci Resolve Control Panels Bonjour Intel(R) LMS Intel(R) Management Engine Driver OptaneDowngradeGuard Office 16 Click-to-Run Licensing Component Office 16 Click-to-Run Extensibility Component Office 16 Click-to-Run Localization Component Dynamic Application Loader Host Interface Service Affinity Designer FUJIFILM X Webcam 2.1 ENE_MousePad_HAL Microsoft Update Health Tools Affinity Publisher Intel(R) Management Engine Components Oracle VM VirtualBox 6.1.18 NVIDIA Broadcast Voice Driver 1.0.0.5 NVIDIA Graphics Driver 466.63 NVIDIA GeForce Experience 3.22.0.32 NVIDIA Optimus Update 38.0.7.0 NVIDIA PhysX System Software 9.19.0218 NVIDIA Update 38.0.7.0 NVIDIA FrameView SDK 1.1.4923.29781331 NVIDIA SHIELD Streaming NVIDIA HD Audio Driver 1.3.38.60 NVIDIA Install Application NVIDIA ABHub NVIDIA Backend NVIDIA Broadcast Container NVIDIA Broadcast LocalSystem Container NVIDIA Message Bus for NvBroadcastContainer NVIDIA Broadcast Session Container NVIDIA Watchdog Plugin for NvBroadcastContainer NVIDIA Container NVIDIA TelemetryApi helper for NvContainer NVIDIA LocalSystem Container NVIDIA Message Bus for NvContainer NVAPI Monitor plugin for NvContainer NVIDIA NetworkService Container NVIDIA Session Container NVIDIA User Container NVIDIA Broadcast 1.2.0.49 NvModuleTracker NVIDIA NodeJS NVIDIA Watchdog Plugin for NvContainer NVIDIA Telemetry Client NVIDIA Virtual Host Controller Camera (NVIDIA Broadcast) Nvidia Share NVIDIA ShadowPlay 3.22.0.32 NVIDIA SHIELD Wireless Controller Driver NVIDIA Update Core NVIDIA Virtual Audio 4.13.0.0 WD_BLACK D50 Macrium Reflect Home Edition Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 4K Capture Utility Blackmagic RAW Common Components Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29913 Epic Games Launcher Prerequisites (x64) Intel(R) Icls -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=- C:\Program Files (x86)\Microsoft OneDrive\21.083.0425.0003\FileCoAuth.exe 000005A4 C:\Program Files (x86)\Microsoft OneDrive\OneDrive.exe 00003A5C C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000029AC C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00004194 C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 000032D8 C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00002030 C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00003A9C C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00004A60 C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003AD4 C:\Program Files\Elgato\StreamDeck\QtWebEngineProcess.exe 0000385C C:\Program Files\Elgato\StreamDeck\StreamDeck.exe 00003AC4 C:\Program Files\Mozilla Firefox\firefox.exe 00000FD0 C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 0000328C C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001F78 C:\Program Files\WindowsApps\9426MICRO-STARINTERNATION.MSICenter_1.0.20.0_x64__kzh8wxbdkxb8p\DCv2\DCv2.exe 000041FC C:\Program Files\WindowsApps\AppUp.IntelGraphicsExperience_1.100.3325.0_x64__8j3eq9eme6ctt\GCP.ML.BackgroundSysTray\IGCCTray.exe 00003A84 C:\Program Files\WindowsApps\AppUp.IntelGraphicsExperience_1.100.3325.0_x64__8j3eq9eme6ctt\IGCC.exe 00003F90 C:\Program Files\WindowsApps\AppleInc.iTunes_12113.17.53090.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 000023A8 C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 000010B8 C:\Program Files\WindowsApps\Microsoft.WindowsStore_12104.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00004D6C C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21042.139.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002E38 C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21042.139.0_x64__8wekyb3d8bbwe\YourPhoneServer\YourPhoneServer.exe 0000137C C:\Users\[redacted]\AppData\Local\Discord\app-1.0.9002\Discord.exe 00004408 C:\Users\[redacted]\AppData\Local\NhNotifSys\nahimic\nahimicNotifSys.exe 00004118 C:\Windows\Explorer.EXE 000023A0 C:\Windows\System32\CompPkgSrv.exe 00004C84 C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_01042bb7f11c17c4\RtkAudUService64.exe 000039F4 C:\Windows\System32\RuntimeBroker.exe 00004F88 C:\Windows\System32\SystemSettingsBroker.exe 00003974 C:\Windows\System32\oobe\UserOOBEBroker.exe 00002A4C C:\Windows\System32\smartscreen.exe 000015B8 C:\Windows\System32\svchost.exe 000036A4 C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001E04 C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000029C4 C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002134 C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002D30 C:\Windows\system32\ApplicationFrameHost.exe 00003B40 C:\Windows\system32\DllHost.exe 00003C74 C:\Windows\system32\SettingSyncHost.exe 00002CDC C:\Windows\system32\conhost.exe 000029B4 C:\Windows\system32\sihost.exe 00002004 C:\Windows\system32\svchost.exe 000033CC C:\Windows\system32\taskhostw.exe 000020B8 c:\program files\macrium\common\reflectmonitor.exe 00004268 c:\program files\macrium\common\reflectui.exe 00002B78
06-09-2021, 12:45 PM
MiniTofu

Here is the video session: https://www.youtube.com/watch?v=QiwuGryar-g

Everything is running at stock as always, latest Nvidia driver as well.
06-09-2021, 11:44 PM
Rhaervis

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Update and reinstall the drivers for your graphics card
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
8) Install FINAL FANTASY XIV and Windows onto the same drive (preferably the C:/ drive)

Thank you for visiting the Final Fantasy XIV Technical Support Forums.
06-10-2021, 05:36 AM
EiraValkyrie

I've done most of those except installing on same drive as windows (can't fit both, I have dedicated windows drive SSD) and complete reinstall (which would take so long and from what I've gathered, change nothing). Can I get one of the moderators to try out the steps I've linked on their game? It literally takes less than a minute, less than half a minute even. And it will crash every single time. I've yet to encounter any player who've tried it that *didn't* crash.

So to summarize:

Quote:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.

All fans are clean, all hardware is running smoothly and well below 50C. No overclocking is done, whatsoever.

Quote:

2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs

I've done this on a completely clean boot, with absolutely no processes other than essential windows ones running in background. I have not used any graphics driver program settings on FFXIV.

Quote:

3) Remove any mods or injectors from the game or system

I have no mods or injectors, and I've never had any. My game is completely unmodified.

Quote:

4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.

I've tried this, did not make any difference

Quote:

5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)

The crash happens even when the only peripherals attached are keyboard, mouse and display.

Quote:

6) Update and reinstall the drivers for your graphics card

I've updated and performed clean installs of all drivers.

Quote:

7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

This has already been attempted to no effect, as per earlier question.

Quote:

8) Install FINAL FANTASY XIV and Windows onto the same drive (preferably the C:/ drive)

Can sadly not attempt this personally, but I've had friends reproduce the exact same crash with this criteria fulfilled.
06-10-2021, 12:51 PM
MiniTofu

Yeah, seems like this started to happen after a patch. I never had this issue and my computer has no changes made.
06-11-2021, 11:20 PM
Rhaervis

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We would like to recommend the following steps:

1) Remove game and all content
2) Restart PC
3) Install and run a registry cleaner
4) Restart PC
5) Reinstall the game
6) Restart PC
7) Launch game to see if issue is resolved

Thank you for visiting the Final Fantasy XIV Technical Support Forums.
06-12-2021, 12:46 AM
EiraValkyrie

No. I will not do that until you confirm the crash *does not* happen on your machines. Or any machine, for that matter. Until I see proof someone, anyone, will *not* crash performing those steps I've described, I will not spend an entire day's worth of free time on a wild goose chase. Sorry about the rudeness, but it takes so long to do that, that I will not commit to it unless I have at least a sliver of hope it will fix the crash.
06-12-2021, 11:35 AM
aisthesis

It just happened to me on PS5, so it is not a windows only issue. It happened twice in a row while gathering items in Azys Lla for the Skysung Pickaxe. After finding this thread, I tried the steps mentioned by OP and it crashed:
1. Open Gathering Log.
2. Navigate to Skysteel Tool page. Selected and displayed oddly specific items. I don't have the Diadem step unlocked yet, so I believe it's simply the Skysteel Tool page.
3. Close Gathering Log.
4. Reopen Gathering Log and game freezes and crashes.

Submitted error report via PS5 interface in every instance of the error/crash.
06-16-2021, 05:56 AM
EiraValkyrie

We now have multiple systems encountering this same exact crash. It happens regardless of playing on PC or Console, so installation path is irrelevant. It also still crashes even if you use DirectX 9.0c, so the crash isn't related to that. One reason for the crash may be the way game tries to remember which item you had selected, and when you reopen the log, that item index doesn't exist in the regular 1-80 gathering log points (since it's on second page), so it tries to select a position that doesn't exist, therefore: crash.

Can we please get an update on what's happening, admins? It really feels like walking on eggshells when playing now, if I accidentally open gathering log at wrong point, game crashes. It makes gathering incredibly difficult.

Please give us a status report.
06-18-2021, 11:50 AM
Sythalin

Quote:

Originally Posted by Rhaervis

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We would like to recommend the following steps:

1) Remove game and all content
2) Restart PC
3) Install and run a registry cleaner
4) Restart PC
5) Reinstall the game
6) Restart PC
7) Launch game to see if issue is resolved

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

This is the most ridiculous "troubleshooting" that I've ever read and is exactly as EiraValkyrie said - a goose chase.

It's simple. The game worked fine for everyone prior to patch 5.55. After that, multiple people across multiple platforms are crashing in the exact same place that is consistently reproducible. If you do not have an internal report of a cause, or that it needs further testing to find the source, that's cool. People will understand as long as there's some feedback and acknowledgement. Responding with the equivalent of "turn it off then back on again" is only going to piss people off.
06-18-2021, 11:03 PM
MiniTofu

Quote:

Originally Posted by Sythalin

This is the most ridiculous "troubleshooting" that I've ever read and is exactly as EiraValkyrie said - a goose chase.

It's simple. The game worked fine for everyone prior to patch 5.55. After that, multiple people across multiple platforms are crashing in the exact same place that is consistently reproducible. If you do not have an internal report of a cause, or that it needs further testing to find the source, that's cool. People will understand as long as there's some feedback and acknowledgement. Responding with the equivalent of "turn it off then back on again" is only going to piss people off.

I agree! Really a generic response and waste of people's time that is not even the fault of the hardware. It's the game issue and it is happening on cross-platform.
06-19-2021, 09:59 PM
whereabouts

I have exactly the same problem "gather log"