high latency at certain hours on Chaos data center

Hi, since last week i been having terrible latency around 20:00pm to 02:00am GMT +2 here on Chaos datacenter server ragnarok, im playing on pc, wired and i have around 180-200 of latency when normally im around 40-60.

my company is Jazztel and i talk with them to open the ports of the game and such but right now the game is a total pain.

i made a tracer and this is what i get:

5 4 ms 4 ms 4 ms telia-7.gw.opentransit.net [193.251.150.76]
6 30 ms 30 ms 30 ms prs-bb2-link.ip.twelve99.net [62.115.123.220]
7 32 ms 33 ms 32 ms ffm-bb2-link.ip.twelve99.net [62.115.114.99]
8 34 ms 31 ms 29 ms ffm-b10-link.ip.twelve99.net [62.115.137.211]
9 37 ms 40 ms 42 ms kddi-ic301630-ffm-b10.ip.twelve99-cust.net [62.115.32.110]
10 89 ms 108 ms 100 ms 195.82.60.29
11 29 ms 30 ms 30 ms 195.82.61.14
12 1285 ms 1170 ms 1331 ms 195.82.50.234
13 117 ms 121 ms 121 ms 195.82.50.47

Idk whats going on over there but i can't do anything about it, i used VPN but barely works so i would apreciate some asistance, thanks.

I am having the exact same issue, with disconnects too.

May I ask which country and ISP you connect with.
I connect from the UK with Virgin Media 200mb cable.

Spain with jazztel 100mb fibre cable, its seems to be something around france datacenter where is failing idk, all my raid is having problems now too, feel heavy and oGCD not executing properly, im more stable compared to before but still not how im use to i hope the maintenance of tomorrow solve it.

Same here in france, my ISP is Orange. Latency every evenings since two weeks.

i wanted to update the problem persist and im right now sufering high latentcy again, yesterday during raid time was the same but less severe and now im sitting betwen 168-199 latency nightmare.

my last tracert to 195.82.50.47

6 90 ms 101 ms 112 ms prs-bb2-link.ip.twelve99.net [62.115.123.220]
7 156 ms 171 ms 163 ms ffm-bb2-link.ip.twelve99.net [62.115.114.99]
8 30 ms 29 ms 29 ms ffm-b10-link.ip.twelve99.net [62.115.137.211]
9 171 ms 178 ms 172 ms kddi-ic301630-ffm-b10.ip.twelve99-cust.net [62.115.32.110]
10 174 ms 155 ms 161 ms 195.82.60.29
11 85 ms 85 ms 94 ms 195.82.61.14
12 1122 ms 1277 ms 1330 ms 195.82.50.234
13 169 ms 154 ms 142 ms 195.82.50.47

Quote:

---

Originally Posted by Dartounet

Same here in france, my ISP is Orange. Latency every evenings since two weeks.

---

Same ISP, same country, same issue unfortunately.

When I feel this much latency, as a MCH it completely discourages me from playing the game.

Same issues here, I live in France and my ISP is Orange with fibre optic connection. This happens at evening hours and latency can go up to 150ms+

Square Enix told me they have no problem with their servers and that they are not able to contact internet service providers directly anyways. So they advise us to contact Orange ourselves.

Have been having the same problem, but on Light. Around 8pm GMT I jump to 150-200 ping, on Chaos closer to 30. Getting very annoying as Phoenix is my main server

Been getting this issue too since the Sunday after 5.5 landed, never had this issue since i started to play (pmuch since launch).
I'm on light and the instance server is just unplayable from 6pm to around midnight with severe packet loss / lag / input canceled or delayed. It only happen during duties, nothing in open world etc.

Hello everyone,

Same issues as everyone here; lag start to appear around 7:00pm and last until 12:00pm.
I'm in France and my ISP is Orange.
Here is a tracert i did and you can clearly see the node that is saturated.

Quote:

---

1 <1 ms <1 ms <1 ms SAGEMCOM [192.168.1.1]
2 3 ms 2 ms 2 ms 80.10.233.217
3 4 ms 2 ms 2 ms ae113-0.nclil102.rbci.orange.net [193.253.88.210]
4 8 ms 5 ms 5 ms ae41-0.nilil202.rbci.orange.net [193.252.100.110]
5 7 ms 7 ms 7 ms 81.253.184.118
6 126 ms 125 ms 120 ms 193.251.248.0
7 125 ms 115 ms * ldn-bb4-link.ip.twelve99.net [62.115.122.180]
8 19 ms 20 ms 20 ms prs-bb2-link.ip.twelve99.net [62.115.133.239]
9 93 ms 100 ms 108 ms ffm-bb2-link.ip.twelve99.net [62.115.114.99]
10 106 ms 116 ms 111 ms ffm-b10-link.ip.twelve99.net [62.115.137.211]
11 23 ms 23 ms 22 ms kddi-ic301630-ffm-b10.ip.twelve99-cust.net [62.115.32.110]
12 20 ms 19 ms 20 ms 195.82.60.29
13 21 ms 20 ms 20 ms 195.82.61.14
14 1312 ms 1276 ms 1251 ms 195.82.50.234
15 59 ms 64 ms 58 ms 195.82.50.49

---

Is there any mod/CM activity on this forum to at least notice the issue and start a ticket ?
I understand the issue is clearly not on the Square Enix since using a VPN solve easily the issue BUT it's not on my ISP as well, since i got no issue on any other games (so i can't contact them since there is no PB on my end).
It's in between, and for that i hope SQUARE ENIX can help us out resolve this issue.

the other day i contacted my ISP to ask them to redirect my conection for another path and get way better just like my normal day conection but when i logged in next day was the same problem again, idk what it's going on on chaos datacenter but the problem is really annoying.

5 3 ms 3 ms 3 ms telia-7.gw.opentransit.net [193.251.150.76]
6 122 ms 118 ms 118 ms prs-bb2-link.ip.twelve99.net [62.115.123.220]
7 148 ms 150 ms 144 ms ffm-bb2-link.ip.twelve99.net [62.115.114.99]
8 29 ms 29 ms 30 ms ffm-b10-link.ip.twelve99.net [62.115.137.211]
9 143 ms 144 ms 164 ms kddi-ic301630-ffm-b10.ip.twelve99-cust.net [62.115.32.110]
10 151 ms 150 ms 147 ms 195.82.60.29
11 30 ms 30 ms 30 ms 195.82.61.14
12 1252 ms 1117 ms 1184 ms 195.82.50.234
13 30 ms 30 ms 31 ms 195.82.50.47

the step 12 is like crazy, the 195.82.50.234 ip ms are just not normal, i can't stay every day calling my ISP for this problem and i haved days where the VPN didn't work well either so is like a never end problem.

update:

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never mind still not working and inmense llatency.

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in our response, please try the following troubleshooting steps:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
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- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

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▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

-Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Quote:

---

Originally Posted by Rhaervis

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in our response, please try the following troubleshooting steps:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

-Make sure your fire wall or antivirus program is not interfering with the game

- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

-Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

---

Hey Sir that the solution for resolve the launcher problem ! Actually our problem is in game we have lag when we are log ! It's not a question about the launcher.....

Thank you for the answer but as SoraWsh said, this does not resolve the issue for me unfortunatly

The problem is still active as i wrote those line and i had to activate my VPN to solve the issue.
I understand the issue can be hard to resolve since it's not in SQUARE ENIX end but it's not on my end either; it's "in between" and there is clearly a saturation somewhere from some ISP who use that specific routing.

I contacted with my ISP again to try to solve it again, we focus on open the ports properly and i checked what Rhaevis say about internet explorer and still nothing, tonight i survided barely with a VPN but even Proton VPN have days that it's even worse being with it unless i pay for it and seriously considering i never haved problems outside of pretty small problem of a node close to me bcs technical isues but this has been 3 weeks now and im getting really tired of restarting my router and calling my ISP to be told that my service work properly and being redirect by them to the servers constantly.

so yeah is not a problem of my ISP and is not of the server but something in betwen that make me pray to get a proper normal service very night.

@Rhaervis : It's a problem between Orange ISP and Square Enix. All the players complaining here have the same ISP : Orange. Dozens of posts about it since a month.

Quote:

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Originally Posted by Dartounet

@Rhaervis : It's a problem between Orange ISP and Square Enix. All the players complaining here have the same ISP : Orange. Dozens of posts about it since a month.

---

Not just Orange in France. People in spain/germany/UK are reporting the SAME issues.
It's just the same routing used by ISP between country and also point that the issue is NOT your ISP. No real point calling them tbh.

My ISP is Jazztel from Spain but i think Jazztel use Orange nodes on France so yeah is something on France nodes that is causing Big saturation and the only way to solve It is logging off and in until you get a good route or have pay a VPN bcs free ones some days are good and others are just even worse.

The issue is not because of ISP entirely as more than 1 ISP are currently affected, i'm not under orange and my nodes are slightly different but i'm still affected by the issue even with a VPN, the vpn lessen the issue but it still remain unplayable for Savage/Ult.
The problem is located directly on the server farm itself at the data center, that is routing a lot of people through the same tunnel, so to speak and France seems to be the high point of the congestion as it seems to be affecting people in France mostly and those that their isp use node going through it. A friend in Spain isn't affect, same for the rest of the static and i'm the only one having those issue, which started the weekend after 5.5, never had a single issue prior to it.

It's highly visible when you can just do a simple tracert and, for light DC, 195.82.50.234 just start imploding on daily reset till midnight then it calm down and return to normal ms and no packet loss.
Even with a VPN the tracert doesn't change because it's that node that is being set on fire and just turning to mush on a daily routine.

It's not just Chaos DC. I'm on Siren, the Aether DC. Suddenlink ISP. I live in Texas. The issue is on Square's end. There's a few threads around here with traceroutes and similar info showing that the issue is happening at Square's servers. And it's getting worse. More and more people are talking about it in game.

For the past week I haven't done a single raid without at least one person disconnecting. And I've been spamming raids for farming relic stuff (easily 10+ raids a day). And, like I said, not a single raid has gone by without at least one disconnect from someone in the raid.

One of my FC mates lives in Brazil and she'll drop randomly throughout the day and night. She's checked her network, with her ISP, done traceroutes, and a handful of other things. As someone who works as a senior network admin for a pretty big company, I'm pretty sure she understands how to track down the problem. And she has.

Like many others have posted in the other thread in this forum, it's on Square's end. That's why we're seeing people from NA and Euro data center clusters reporting this same issue. And the number of people it's happening to is rapidly growing.

we had similar issues before the last patch. It seemed to be fixed back then, but now it seems to be making a comeback

5 .5 brought in alot of issues from lags to delay in menu sounds and delays in menu opening

Same issue on Light DC on Lich server, started today (30th of April)

Just wanted to drop in and report that this is still an issue that has yet to be resolved.

In my scenario 195.82.50.234 (the problem node) is the very last hop which means I can't go around it using a VPN.

This is a traceroute during the morning to neolobby06.ffxiv.com

Quote:

---

traceroute to neolobby06.ffxiv.com (195.82.50.9), 64 hops max, 52 byte packets
1 ttrouter (192.168.1.1) 2.015 ms 1.114 ms 1.152 ms
2 ae50-ner002.msp.as13285.net (78.144.1.35) 6.091 ms 6.800 ms 125.954 ms
3 ae50-scr002-msp.as13285.net (78.144.1.34) 5.540 ms 5.777 ms 5.254 ms
4 ae63-scr102.loh.as13285.net (78.144.1.132) 12.064 ms 124.843 ms 126.209 ms
5 ae7.cr10-lon2.ip4.gtt.net (87.119.122.225) 14.014 ms 13.251 ms 13.584 ms
6 ae18.cr11-lon2.ip4.gtt.net (89.149.141.213) 11.679 ms 124.995 ms 11.822 ms
7 ldn-b2-link.ip.twelve99.net (62.115.47.218) 12.168 ms 12.579 ms 14.887 ms
8 ldn-bb4-link.ip.twelve99.net (62.115.120.238) 143.217 ms 14.706 ms
ldn-bb1-link.ip.twelve99.net (62.115.122.188) 12.438 ms
9 * prs-bb2-link.ip.twelve99.net (62.115.133.239) 27.638 ms
prs-bb2-link.ip.twelve99.net (62.115.114.229) 26.279 ms
10 ffm-bb1-link.ip.twelve99.net (62.115.123.12) 25.440 ms 25.000 ms 26.044 ms
11 ffm-b1-link.ip.twelve99.net (62.115.121.1) 25.165 ms
ffm-b1-link.ip.twelve99.net (62.115.121.7) 26.100 ms 26.115 ms
12 kddi-ic301630-ffm-b10.ip.twelve99-cust.net (62.115.32.110) 24.955 ms 24.926 ms 25.709 ms
13 195.82.60.29 (195.82.60.29) 25.684 ms
195.82.61.14 (195.82.61.14) 26.036 ms 26.399 ms
14 195.82.50.234 (195.82.50.234) 24.911 ms 24.960 ms
195.82.61.14 (195.82.61.14) 26.694 ms
15 195.82.50.234 (195.82.50.234) 25.819 ms 26.273 ms 26.218 ms

---

Trace route during the evening

Quote:

---

traceroute to neolobby06.ffxiv.com (195.82.50.9), 64 hops max, 52 byte packets
1 ttrouter (192.168.1.1) 2.302 ms 1.543 ms 1.700 ms
2 ae50-ner002.msp.as13285.net (78.144.1.35) 5.898 ms 5.708 ms 5.668 ms
3 ae50-scr002-msp.as13285.net (78.144.1.34) 6.594 ms 6.679 ms 6.477 ms
4 ae63-scr102.loh.as13285.net (78.144.1.132) 15.785 ms 11.989 ms 22.763 ms
5 ae7.cr10-lon2.ip4.gtt.net (87.119.122.225) 40.650 ms 16.417 ms 11.933 ms
6 ae18.cr11-lon2.ip4.gtt.net (89.149.141.213) 35.134 ms 19.566 ms 27.310 ms
7 ldn-b2-link.ip.twelve99.net (62.115.47.218) 12.369 ms 12.051 ms 12.528 ms
8 ldn-bb4-link.ip.twelve99.net (62.115.120.238) 12.013 ms 12.944 ms
ldn-bb1-link.ip.twelve99.net (62.115.122.188) 12.181 ms
9 prs-bb1-link.ip.twelve99.net (62.115.135.25) 25.105 ms
prs-bb2-link.ip.twelve99.net (62.115.114.229) 25.602 ms 26.053 ms
10 ffm-bb1-link.ip.twelve99.net (62.115.123.12) 24.996 ms 25.382 ms 25.042 ms
11 ffm-b10-link.ip.twelve99.net (62.115.137.227) 24.855 ms
ffm-b10-link.ip.twelve99.net (62.115.137.211) 29.949 ms 25.393 ms
12 kddi-ic319844-ffm-b1.ip.twelve99-cust.net (62.115.32.106) 24.799 ms 24.944 ms 25.324 ms
13 195.82.61.14 (195.82.61.14) 25.126 ms
195.82.60.29 (195.82.60.29) 29.577 ms 25.526 ms
14 195.82.61.14 (195.82.61.14) 24.792 ms 24.541 ms
195.82.50.234 (195.82.50.234) 1358.122 ms

---

Please look into this, this isn't something we can fix by just contacting our ISPs

Im having the same issue for 2 weeks now. Im having lag spikes, sometimes my skills dont work while im pressing them, sometimes I see ppl that were moving, stop moving and then they just jump to the other side of the map.

I did some tests and I couldnt find any problem with my ISP. Everything is working perfectly except for FFXIV.

And again, this start 2 weeks ago.

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Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

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