Cannot log in with certain characters

Over the last couple of days I've had issues with the game crashing. Everything is up to date, I've reinstalled the game which helped for less than 24 hours and then went back to crashing. I just figured out that I can log in with some characters but not others. It's not consistent on which data centers or anything, just random ones will log in and others will be permanently stuck on the "now loading" screen after waiting in the player que to log in. I see that this is a pretty common issue but there doesn't seem to be any concrete answer on how to fix this other than "I waited and then it worked".

going on 3 weeks with this same issue along with many others. No fix as of right now

I was just looking through other posts as I waited for a reply and noticed that. Seems like a lot are unsubbing because of this and I'm close to doing it myself. You'd think a company would act on this quicker when people are leaving the game because of it.

I unsubbed today as there is no reason to wait on a fix. I subbed and got a few hours of play time in before it crashes. i spent days trying to fix this and nothing worked. We have yet to get a response that SE is even working to resolve this issue. It clear to me that this is not a issue on our side. If you've seem my post you will see I've literally done everything you can think of. Back to SWTOR for me

Still unable to log in with just this one char. As I just bought a 70 skip for one of the classes on this character to be able to raid with some friends this is extremely annoying.

Still unable to log in, have contacted SE support on the phone and chat and both gave me the same cookie cutter response of "Just wait and you can log in eventually" this is extremely poor customer support for a gave that requires you to pay to play it.

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

If you have not done so already, you may want to try deleting the locally-saved data folder (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this so you can replace it if it doesn't solve the issue. Additionally, could you try doing a clean boot? Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums

I have tried both of these options already.

Good afternoon and thank you for the reply.

Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

As an update I am now back to crashing when I try to log in. It will go through the player queue, sit at the now loading screen for a few seconds, and then the game crashes.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Jenn\Documents
FINAL FANTASY XIV ONLINE D:\FFXIV\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
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SYSTEM_INPUT {632B0C00-5051-11EA-8002444553540000}
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SYSTEM_INPUT {9757A1A0-3FF9-11E9-8006444553540000}
SYSTEM_INPUT_NAME Apple SPI Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9757A1A0-3FF9-11E9-8007444553540000}
SYSTEM_INPUT_NAME Apple SPI Trackpad
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Cannot log in with certain characters - Google Chrome
@Papercuts - Discord
Settings
Settings
FF Logs Uploader v5.0.8
Advanced Combat Tracker - Log Idle - Limsa Lominsa Lower Decks - Log Time: 10:49:02 PM (Est. 10:50:44 PM)
Microsoft Edge
Microsoft Edge
Microsoft Edge


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

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D:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000033D8

I spoke too soon, I'm back to just staring at the now loading page. In a weird turn of events my FC member messaged me on Discord saying "Oh my god you got in!!" and sent me a screenshot of me logging into the game. Meanwhile I'm still sitting here staring at my now loading page.

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend installing Windows and FINAL FANTASY XIV onto the same drive (preferably the C:\ drive).

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

No changes happened with the device. I do not have enough room on my C drive to install both, I have never played this game on the C drive and have never had issues with it. As I told someone else, if this game needs to be played on one specific drive in order to avoid bugs like this, that is a huge flaw and needs to be addressed.

As an update a second one of my characters is now unable to be logged in. I disconnected while teleporting from old gridania to bentbranch meadows and have been unable to log in since. This is ridiculous.

Good afternoon and thank you for the reply.

Could you try using a registry cleaner such as CC cleaner? It will run and remove files that may have been left behind by installation another activity on the PC. To so, please remove the game and then restart the PC. Run the registry cleaner and then restart the computer. Once the computer has been reset please reinstall the game again. After reinstalling the game, please restart the PC once more. Once the PC has been reset, please launch the game.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

Quote:

---

Originally Posted by AriettaRayne

As I told someone else, if this game needs to be played on one specific drive in order to avoid bugs like this, that is a huge flaw and needs to be addressed.

---

People may ask you to install on a different drive because you have very limited space on both of your drives. Its nothing to do with software flaws...

I see you are running ACT and FF Logs uploader. Neither of these wares need updates, right?

Otherwise I would try repairing your installation, or removing any mods you have installed via FFXIV Tex Tools.

I will add to this thread and i can deduce that ACT is not a problem.

I did run the game with and without, crashes and other anomalies are happening regardless of what is running in the background, if that would be screen capture software or without, ACT or without. And DX9 or DX11.

A fresh copy of windows, doesn't make a difference, fresh install. Same result.

What can be said is that it's probably for crashes to happen when zoning into an area. It's seemingly not dependent on how many players are present and graphics settings have no bearing on this.

Checking cache also doesn't work.

It's not a problem on our side. But i can say that AMD/NVIDIA builds are seeming to have problems for an unknown reason. Based on various threads. Typically, this identical error is happening.

https://www.reddit.com/r/ffxiv/comme...ing_like_this/

same issue here.

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.