(Distant Worlds) Aurum Vale Glitch [Sargatanas]

In Aurum Vale, during another 25 minute run, the terminal didn't spawn to open the magicket gate right before the Marbol fight. After waiting 45 minutes for a GM call, we get nothing but an automated response.

We are going in for another run. I think what surprised us the most was the lack of support.

What do you expect them to do <_<? Reset the dungeon for you? It doesn't cost anything to enter, so there's no point in doing that.

I made a post to bring a bug to light. Besides that, I expect a little more then an automated message telling me to go to the support site for help.

I think the topic at hand is the lack of a response he got. If the dungeon was glitched for everyone all the GM would have to do is let him know. All they did was send him an automated message telling him "I'm Sorry Return"

You say it does not waste anything right. It turn out it waste real life time o.o.

Quote:

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Originally Posted by Raldo

What do you expect them to do <_<? Reset the dungeon for you? It doesn't cost anything to enter, so there's no point in doing that.

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we would expect them to send out functioning content wich doesn't waste that much more of our time grinding it out.

*edit* i did manage to get a GM to talk to though. but all i got was sorry. oh well.

Thank you for bringing this to our attention. I'll be happy to escalate your report to the developers for testing. However, they will need the following information for testing. While some information may seem unnecessary, it is needed to help reproduce the problem. Can you please fill out the template below? Thank you for understanding:

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SQUARE ENIX MODERATOR

Along with the information that my GM requested, anytime you feel the service you received was not up to standard, we encourage you to submit any details to us via our Email Support located at our Support Center.

As a Supervisor for the GM team, I am always looking for ways our GMs can improve and each email submitted is fully reviewed by the SGMs (Supervisors) and also the Lead GM who is in charge of Customer Service for the GM team.

The message system was introduced to reduced the amount of time we take away from game play; the GMs tend to need to gather a bit of information for bug reports so we offer the Forums as a means for you to submit the reports at your leisure. If the call is one that face to face contact is needed, you can be assured the GMs will contact you in game; we just have many methods to investigate without having to interrupt you while playing. I am sorry if the messages upset people, they were never the intent.

As for the bug you submitted, we do ask that you fill out the form with as much information as you can and we'll gladly forward the information to our Development team.

Thank you!

Senior Game Master Jhanaka

Wow, thats a lot of stuff to ask someone to post about. Why not just look into it yourselves? I mean we're not being paid here lol.

I experienced the same issue Daku, couldn't get past the final gate to fight morbol. I made a post as well but found this one very similar.

ISP: I am using Time Warner, everyone in Aurum Vale was experiencing the same problem, all from different places around the world, so it isn't just associated with one ISP.

Type of Internet Connection: Fiber Optics.

Internet Connection Speed: Around 15-30Mbit/s

Date & Time: Around 45 minutes before this thread started. So around 7:15-7:30 Central Time. 4/21/2012

Frequency: Happened once, but it seams Taei has also experienced this.


Character Name: Daku Naito, Tomo Otoshi, Atma Highwind, Noir Nubilus, Kail Rot, Pharacelcus Iota, Captain Cook, and Gulgan Ganzorig.

Race: All

World: Sargatanas

Class: Wasn't class specific, all of them.

Physical Level: 50
Physical level of your character when the issue occurred.

Area and Coordinates: Don't know the exact Coordinates, but it was at the last gate before Malb.

Party or Solo: Party

NPC Name: None

Monster Name: The monsters right before Morbol, the ones that allow for the opening of the gate. They froze for a bit, then died.

In-Game Time: I couldn't tell you, sorry >.<

Steps: Any normal 25 minute run, we had two members stay back for the efts, and then had the Warrior Tank start on the mobs to open the node for the opening of the last gate. The monsters froze when they should have been dead, and died.

And Jhanaka. We do not mean to be rude in anyway as far as the criticism towards the support given. Most everyone who experienced this problem were longtime members, most being from beta. We do not expect special treatment, but we also don't want our support to just run through the tickets pasteing a automated response to a real problem. That doesn't mean we want a GM to log on, and go to every person who is stuck in a rock, or under the map, and teleport them away from the spot, because the fact of the matter is, that would be impossible, and one of the reasons for the implementation of the return button. That also goes for the other automated response of going online and getting support from the Square Enix Website. But there are certain situations, we think, especially pertaining to timed dungeons in which there isn't enough time to go online and fill everything out, that require more then the automated response "if you are stuck just return" because I'm sure there is enough frustration with other things about the dungeons, and we'd really not want anymore. I guess it really makes us feel that the truly passionate players, the ones who get on everyday to put their time in in order to do these really quick runs, runs that most people wish they could get through, feel very unimportant.

I'd like to say, from everyone here at Distant Worlds, we truly thank you for being on and working hard as support. You guys and gals are very important to the server and the players, and we'd like you to know that.

Hello Daku_Naito,

Thank you for the additional information, and for the kind feedback! I certainly know how you feel, and I have no doubt the situation you've experienced was frustrating. I noticed SGM Jhanaka explained why these messages are sometimes sent, but I'll go ahead and review which message(s) you received to ensure the proper policies and procedures are being followed.

I apologize for any miscommunication, and greatly appreciate your feedback. We are always looking for ways to improve our customer service. SGM Jhanaka left a link on how to submit feedback as well in her post, which we hope you do not hesistate to use when submitting comments, complaints, or suggestions. Thank you again for your patience and understanding.

I'll go ahead and submit your information for further testing. Any changes, news or updates regarding this matter will either be made directly to this post, or on the Lodestone site at http://lodestone.finalfantasyxiv.com/pl/index.html and official FFXIV forums. Thank you again!

SQUARE ENIX MODERATOR