Unexpected error nvwgf2umx.dll kernel32.dll and ntdll.dll

Hi,

I've recently bought a new computer, and after a few days the game has started crashing in random moments, never in the same place. Usually it's a kernell32 error, but it can happen a directx11 error, a sound error, or sometimes even WITHOUT any error at all. Just a few minutes ago, the amazing thing: I had the game running but in background, as I was alt-tabbing on Youtube, and it crashed. Without me doing absolutely anything. I got the following error:

"An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2021-01-27_19:12

nvwgf2umx.dll+44DB9C
nvwgf2umx.dll+10B5F5F
nvwgf2umx.dll+10B5EDA
nvwgf2umx.dll+10AB0FD
nvwgf2umx.dll+681D5A
nvwgf2umx.dll+16383CC
KERNEL32.DLL+17034
ntdll.dll+4D241

I have already downloaded the latest drivers for my graphic card, with a clean install. Windows is also up to date as well. Yesterday I have disabled Fullscreen Optimizations on ffxiv_dx11.exe, as I saw it was suggested in another thread for a similar problem. I'm really tired of all these crashes to be honest, how can I fix this once and for all? Here the System Information:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-10700F CPU @ 2.90GHz (16 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1401
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16299.902MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18731.902MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.275GB SYSTEM_FREEDISC_SPACE 131.003GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 929.098GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5968.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8149.951 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6140
SYSTEM_GRAPHICS_DRIVER_DATE 1/22/2021 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND C24F390 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {183AABB9-8D1E-4F0F-8221-F0529E5C9CEA}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.40
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/16/2020 00:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {12D2FBCE-BEF5-4E82-B1CE-752D91E7CACA}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8911.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/10/2020 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2339A070-4B78-11EB-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23395250-4B78-11EB-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {233A8AD0-4B78-11EB-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {233AB1E0-4B78-11EB-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {233AB1E0-4B78-11EB-8005444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {233AD8F0-4B78-11EB-8006444553540000}
SYSTEM_INPUT_NAME HID-compliant system controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Opera
Microsoft Text Input Application
Microsoft Store
Microsoft Store
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Microsoft Edge
Microsoft Edge Update
Norton 360
Skype version 8.68
AURA Service
AURA Service
AURA lighting effect add-on
ASUS AURA VGA Component
Samsung Magician
FINAL FANTASY XIV ONLINE
ROG Live Service
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.26.28720
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.26.28720
ASUS AURA Motherboard HAL
ASUS GLCKIO2 Driver
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.27.29016
Kingston AURA DRAM Component
ASUS GLCKIO2 Driver
ASUS Framework Service
AURA DRAM Component
Universal Holtek RGB DRAM
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.26.28720
Patriot Viper M2 SSD RGB
ASUS Motherboard
NordVPN network TAP
WD_BLACK AN1500
ASUS AIOFan HAL
ASUS AURA Extension Card HAL
ASUS Update Helper
Intel(R) Chipset Device Software
PHISON HAL
ENE IO Driver
ENE RGB HAL
Patriot Viper DRAM RGB
ASUS Framework Service
Realtek Audio Driver
CPUID HWMonitor 1.43
WD_BLACK AN1500
RstDowngradeGuard
NordVPN
Patriot Viper DRAM RGB
ASUS AURA Extension Card HAL
Intel(R) Chipset Device Software
ASUS AURA Motherboard HAL
Kingston AURA DRAM Component
ASUS AURA VGA Component
Universal Holtek RGB DRAM
OptaneDowngradeGuard
Patriot Viper M2 SSD RGB
PHISON HAL
AURA DRAM Component
NVIDIA Graphics Driver 461.40
NVIDIA PhysX System Software 9.19.0218
NVIDIA HD Audio Driver 1.3.38.40
NVIDIA Install Application
NVIDIA USBC Driver 1.46.831.832
NordVPN network TUN
AURA lighting effect add-on x64
ASUS Aura SDK
ENE RGB HAL
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.27.29016
ASUS AIOFan HAL
ARMOURY CRATE Lite Service
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.27.29016


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 00001FBC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002378
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_2.2101.15643.0_x64__8wekyb3d8bbwe\Cortana.exe 00001D84
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20110.11001.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001940
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12011.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000013A8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21011.101.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002FD0
C:\Users\Alessio\AppData\Local\Programs\Opera\73.0.3856.344\opera.exe 00003844
C:\Users\Alessio\AppData\Local\Programs\Opera\73.0.3856.344\opera_crashreporter.exe 00003BE0
C:\Windows\Explorer.EXE 0000341C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000C08
C:\Windows\System32\CompPkgSrv.exe 0000284C
C:\Windows\System32\RtkAudUService64.exe 00003244
C:\Windows\System32\RuntimeBroker.exe 00001E40
C:\Windows\System32\SecurityHealthSystray.exe 00000C28
C:\Windows\System32\oobe\UserOOBEBroker.exe 0000103C
C:\Windows\System32\smartscreen.exe 0000088C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00003604
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000020BC
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001144
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000039F0
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000016AC
C:\Windows\system32\ApplicationFrameHost.exe 00000F7C
C:\Windows\system32\DllHost.exe 00003A70
C:\Windows\system32\SettingSyncHost.exe 00003494
C:\Windows\system32\sihost.exe 00002D8C
C:\Windows\system32\svchost.exe 000038D0
C:\Windows\system32\taskhostw.exe 00000DC4

Good afternoon and thank you for visiting the Final Fantasy XIV Technical Support Forums.

Could you try doing a cleanboot by opening the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC. ?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

I actually decided to format the entire computer and reinstall Windows from scratch. I was careful not to install anything that wasn't essential for my work, and still it managed to crash with the following error:

An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2021-01-27_19:12

ffxiv_dx11.exe+3DD512
ffxiv_dx11.exe+3BE6FC
ffxiv_dx11.exe+93296
ffxiv_dx11.exe+1711DD
ffxiv_dx11.exe+171413
ffxiv_dx11.exe+9152F
ffxiv_dx11.exe+55B15
ffxiv_dx11.exe+59117

So I performed a clean boot following instructions on Microsoft's website, that is I opened the System Configuration, hidden all Microsoft services from the list of services, and disabled all the remaining ones. Then I also went on the Start up tab in the task managed and disabled manually everything there. Rebooted, launched FF, it still crashed once with the following error:

An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2021-01-27_19:12

ffxiv_dx11.exe+115A9E9
ffxiv_dx11.exe+1129859
ffxiv_dx11.exe+112B06D
ffxiv_dx11.exe+171D30
ffxiv_dx11.exe+170648
ffxiv_dx11.exe+194F12
ffxiv_dx11.exe+13C03D9
KERNEL32.DLL+17034

So it looks like this wasn't enough... The only non-Microsoft service that wasn't disabled is Norton Antivirus. Now I'll try to have that disabled as well while I play and see what happens. Still, I don't think I should be asked to disable my antivirus to be able to play without crashes, no? Is there anything else I can do?

Good afternoon and thank you for the reply.

I would only disable the anti viruses for testing purposes. Please do not leave it completely disabled. Could you try updating the graphics drivers and disabling any overlays? Additionally, does the game crash if is run in windowed mode or borderless full screen?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

I updated the graphics driver once again, with a clean install. I slightly lowered the graphics settings from Maximum, by activating LOD and using Low Detail Shadow Models. Moreover, the NVIDIA Multi-Frame Sampled Anti-aliasing option is off. The game seems to be more stable, but now I just got the following error, while in the middle of a cutscene (specifically, of a Valentione quest in Gridania's airship landing):

"A fatal DirectX error has occurred.(11000002)"

All this while NOT in a clean boot and in full screen mode. I had already disabled all overlays, both from Windows, Discord, and NVDIA GeForce Experience. I'll now try to switch to borderless full screen, where has already crashed in the past. I attach the System Configuration, since it has changed since last time after the formatting of the whole PC.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\Documents Data
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-10700F CPU @ 2.90GHz (16 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1401
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16299.902MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19243.902MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.275GB SYSTEM_FREEDISC_SPACE 137.586GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 930.973GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5968.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8149.951 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6140
SYSTEM_GRAPHICS_DRIVER_DATE 1/22/2021 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND C24F390 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {8A27B789-6FE7-46D9-AD60-58027244898A}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.40
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/16/2020 00:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {0DE4A1F5-71B8-41A7-A336-CAFA5A30D156}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8911.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/10/2020 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F8D9D5A0-6875-11EB-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F8D9D5A0-6875-11EB-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F8DAC000-6875-11EB-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F8DAC000-6875-11EB-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F8DAC000-6875-11EB-8005444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F8DAE710-6875-11EB-8006444553540000}
SYSTEM_INPUT_NAME HID-compliant system controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Unexpected error nvwgf2umx.dll kernel32.dll and ntdll.dll - Opera
Microsoft Text Input Application
Microsoft Store
Microsoft Store
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

FireStorm version 3.0.0.014
Microsoft Edge
Microsoft Edge Update
Norton 360
Skype version 8.68
AURA Service
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
AURA Service
AURA lighting effect add-on
ASUS AURA VGA Component
FINAL FANTASY XIV ONLINE
ROG Live Service
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.26.28720
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.26.28720
ASUS AURA Motherboard HAL
ASUS GLCKIO2 Driver
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.27.29016
Kingston AURA DRAM Component
ASUS GLCKIO2 Driver
ASUS Framework Service
AURA DRAM Component
Universal Holtek RGB DRAM
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.26.28720
Patriot Viper M2 SSD RGB
ASUS Motherboard
NordVPN network TAP
WD_BLACK AN1500
ASUS AIOFan HAL
ASUS AURA Extension Card HAL
ASUS Update Helper
Intel(R) Chipset Device Software
PHISON HAL
AI Suite 3
ENE IO Driver
ENE RGB HAL
Patriot Viper DRAM RGB
ASUS Framework Service
Realtek Audio Driver
WD_BLACK AN1500
RstDowngradeGuard
NordVPN
Patriot Viper DRAM RGB
ASUS AURA Extension Card HAL
Intel(R) Chipset Device Software
ASUS AURA Motherboard HAL
Kingston AURA DRAM Component
ASUS AURA VGA Component
Universal Holtek RGB DRAM
OptaneDowngradeGuard
Patriot Viper M2 SSD RGB
PHISON HAL
AURA DRAM Component
NVIDIA Graphics Driver 461.40
NVIDIA GeForce Experience 3.21.0.36
NVIDIA Optimus Update 38.0.6.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.6.0
NVIDIA FrameView SDK 1.1.4923.29548709
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.40
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.21.0.36
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.46.831.832
NVIDIA Virtual Audio 4.13.0.0
NordVPN network TUN
AURA lighting effect add-on x64
ASUS Aura SDK
ENE RGB HAL
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.27.29016
ASUS AIOFan HAL
ARMOURY CRATE Lite Service
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.27.29016


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000029E8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003080
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000039B0
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00003730
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12011.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000036AC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21011.127.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003B90
C:\Users\Alessio\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00002B14
C:\Users\Alessio\AppData\Local\Programs\Opera\74.0.3911.75\opera.exe 0000221C
C:\Users\Alessio\AppData\Local\Programs\Opera\74.0.3911.75\opera_crashreporter.exe 00000F4C
C:\Windows\Explorer.EXE 00003788
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000020D4
C:\Windows\System32\RtkAudUService64.exe 00003280
C:\Windows\System32\RuntimeBroker.exe 000032C0
C:\Windows\System32\SecurityHealthSystray.exe 0000388C
C:\Windows\System32\oobe\UserOOBEBroker.exe 000005C0
C:\Windows\System32\smartscreen.exe 00003074
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00000330
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002020
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000020E4
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00001BD0
C:\Windows\system32\ApplicationFrameHost.exe 00000E60
C:\Windows\system32\SettingSyncHost.exe 000038B0
C:\Windows\system32\conhost.exe 00001D58
C:\Windows\system32\sihost.exe 00002148
C:\Windows\system32\svchost.exe 000024AC
C:\Windows\system32\taskhostw.exe 00002B58

The game kept crashing also in borderless windowed mode and windowed mode. In fact, tonight it crashed several times, once with a "xaudio2_9.DLL" error, twice with a simple "ffxiv_dx11.exe" error, and once with a "ffxiv_dx11.exe, KERNEL32.DLL, ntdll.dll" error. On top of this, once the whole computer froze and rebooted itself, with no error at all. I really don't know what to do.

Good Day Red, i am commenting to push up these thread because this is a issue impacting multiple players and doesn't seem to be on the players side. I keep seeing posts like this get brushed under the rug because of inactivity on them. Getting marked as "resolved" When no solution has been given. Most likely due to the player just giving up. I me and my gf both have this same issue. We have tried everything you can think of multiple times. We have even tried on 4 different computers... Same issue. I hope this is addressed quickly.

After investigations with the dump files, the two Windows crashes were caused by Norton antivirus. So I uninstalled it and I'm now using simply the Windows Defender (the antivirus Windows comes with). Then I uninstalled, in safe mode, the GPU drivers using Display Driver Uninstaller by Guru3d, and finally reinstalled them by downloading them directly from NVIDIA (the drivers alone, I didn't download GeForce Experience). I haven't tested the game in highly demanding parts, like while in Bozja. If in the next few days it crashes again, I'll simply clean install Windows yet again and, after running Windows Update until it doesn't find anything else to update, I'll download the latest driver from NVIDIA, the game and nothing else, and play with this minimal setup. If it will still crash after this, then it's probably hardware. If not, it's probably software, and hopefully it really is just Norton that screws up with the game somehow. We'll see in the next few days what happens.

Update on this? I also uninstalled Norton, GeForce exp and unstalled drivers and installed directly from site. This didnt seem to help my issues. I am currently doing a complete clean install of windows, updating all drivers and planning to try to run the game with the bare min on my laptop. The game is installing now.

Since I had yet another Windows crash while playing, I went on and performed a clean install of Windows. After running Windows Update until I had nothing else to update, I went on the NVIDIA website and downloaded the latest drivers manually. I installed them, downloaded the game with no other software whatsoever installed that didn't come with the operative system. I'm going to test this setup for a week and see if the game still crushes: through the weekend it didn't. There's a possibility that Norton antivirus could've been the cause of all these crashes, I'll keep this thread updated for future reference. (Please mods, don't close this as the problem is not yet solved. I still have to test if the game crashes with other common software, like Discord, Skype or even Opera browser, but I need some time to check this by installing them one at a time and testing for days for each.)

Update: last night the game (only the game) crashed again, with the following, usual error:

An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2021-02-09_18:20

ffxiv_dx11.exe+115A4FE
ffxiv_dx11.exe+1129769
ffxiv_dx11.exe+112AF7D
ffxiv_dx11.exe+171CA0
ffxiv_dx11.exe+1705B8
ffxiv_dx11.exe+194E82
ffxiv_dx11.exe+13C0549
KERNEL32.DLL+17034

This happened while I was in the Southern Front of Bozja. On my computer there is no software installed that doesn't come with Windows 10 Home. The crash occurred while I was using the browser version of Discord, using Microsoft Edge. Since last time I formatted the computer, on Saturday 13th February, no crash has happened, and last night was the first time I played using the browser version of Discord and also while using a USB headset, instead of a jack-USB-powered speaker. Unlike in the past few weeks, it didn't crash multiple times, but only once, so it does seem that the game is more stable.

Another thing that I changed a few hours before the crush occurred, last afternoon, was the "Enable VSync" option on the NVIDIA control panel from the default "Use the 3D Application setting" to "On". After the crash reported above, I changed it back to its default and no further crash occurred.

Any thoughts on possible causes? It would be useful if Square Enix could translate the error codes above in something a human can comprehend.

Quote:

---

Originally Posted by RexItaliae

Since I had yet another Windows crash while playing, I went on and performed a clean install of Windows. After running Windows Update until I had nothing else to update, I went on the NVIDIA website and downloaded the latest drivers manually. I installed them, downloaded the game with no other software whatsoever installed that didn't come with the operative system. I'm going to test this setup for a week and see if the game still crushes: through the weekend it didn't. There's a possibility that Norton antivirus could've been the cause of all these crashes, I'll keep this thread updated for future reference. (Please mods, don't close this as the problem is not yet solved. I still have to test if the game crashes with other common software, like Discord, Skype or even Opera browser, but I need some time to check this by installing them one at a time and testing for days for each.)

---

I actually did this and the game worked for a few days... Then stopped again. Now its constantly crashing again

Sadly today it crashed again, while playing on my own, with speakers on and nothing in the background. This is the error:

An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2021-02-09_18:20

nvwgf2umx.dll+2C031A
nvwgf2umx.dll+41BED9
nvwgf2umx.dll+439F5F
nvwgf2umx.dll+106B0BF
nvwgf2umx.dll+10B5F5F
nvwgf2umx.dll+10B5EDA
nvwgf2umx.dll+10AB0FD
nvwgf2umx.dll+681D5A

The game was in full-screen mode, and I had disabled already Windows Game Mode. However, just a second or two before the crash occurred, a Windows notification about "finishing setting up" something popped up, which caused the game to flicker a bit (it always does that when you try to alt-tab away from the game while it's in full screen mode). I don't know if the subsequent crash was a mere coincidence, but I thought I should say this. Normally if you alt-tab the game from full screen mode it doesn't crash, mind you.

I attach a new system config:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\Documents Data
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-10700F CPU @ 2.90GHz (16 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1401
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16299.902MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19243.902MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.275GB SYSTEM_FREEDISC_SPACE 146.731GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 930.723GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5968.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8149.951 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6140
SYSTEM_GRAPHICS_DRIVER_DATE 1/22/2021 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {88C95F60-8073-4971-B281-4A4446DB069A}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/9/2020 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {54D8BF90-6E1D-11EB-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {54D9F810-6E1D-11EB-8003444553540000}
SYSTEM_INPUT_NAME HID-compliant system controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {54D982E0-6E1D-11EB-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {54D9F810-6E1D-11EB-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {54DA1F20-6E1D-11EB-8005444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {54DA1F20-6E1D-11EB-8006444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Unexpected error nvwgf2umx.dll kernel32.dll and ntdll.dll - Page 2 - Personal - Microsoft​ Edge
Microsoft Text Input Application
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Microsoft Edge
Microsoft Edge Update
FINAL FANTASY XIV ONLINE
NVIDIA Graphics Driver 461.40
NVIDIA PhysX System Software 9.19.0218
NVIDIA Install Application
NVIDIA USBC Driver 1.46.831.832


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00000D4C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000081C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000AA0
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12011.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00000EA4
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.521.2012.0_x64__8wekyb3d8bbwe\GameBar.exe 00000E1C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.521.2012.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 000020E0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21011.127.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002964
C:\Windows\Explorer.EXE 00000C20
C:\Windows\System32\RuntimeBroker.exe 000002E8
C:\Windows\System32\SecurityHealthSystray.exe 00000918
C:\Windows\System32\SystemSettingsBroker.exe 00001D34
C:\Windows\System32\smartscreen.exe 0000169C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000020A0
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000028C4
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002728
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00000F58
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000162C
C:\Windows\system32\ApplicationFrameHost.exe 00000E14
C:\Windows\system32\DllHost.exe 00001D10
C:\Windows\system32\SettingSyncHost.exe 00001328
C:\Windows\system32\sihost.exe 00001E9C
C:\Windows\system32\svchost.exe 000017EC
C:\Windows\system32\taskhostw.exe 0000148C

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