Crash Fatal error DirectX

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01-04-2021, 08:05 PM
Shihku

Crash Fatal error DirectX

Hello,
like many other people i have problems with DirectX crashes. At first it was "simply" an error 11000002. But recently the game shows error 10000000 when I click on Play then sometime show some japanese error text.
The only anwser to my problem from this link (https://support.eu.square-enix.com/f...72882&ret=main) I hadn't try is reinstalling the game. I couldn't find any way of unistalling it, do I have to delete manually the folder FFXIV ?

Thank you

Code:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=- MyDocument D:\Unknown\Documents ProxyEnable 0 ProxyServer unspecified ProxyOverride unspecified -=-=-=-=-=-=- System Information -=-=-=-=-=-=- SYSTEM_OS Windows 10 Famille 64 bits (6.2, version 9200) (19041.vb_release.191206-1406) SYSTEM_CPU Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (8 CPUs), ~2.4GHz SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4 SYSTEM_BIOS 1.11.1 SYSTEM_LANGUAGE français (Paramètres régionaux*: français) SYSTEM_MEMORY 8033.324MB SYSTEM_VIRTUAL_MEMORY 134217727.875MB SYSTEM_PAGE_FILE 14177.324MB SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 217.452GB SYSTEM_FREEDISC_SPACE 57.148GB SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 713.862GB SYSTEM_DIRECTX_VERSION DirectX 12 SYSTEM_GRAPHICS Intel(R) UHD Graphics 630 SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1 SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family SYSTEM_GRAPHICS_MAKER Intel Corporation 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SYSTEM_UNKNOWN SYSTEM_GRAPHICS_DAC Integrated RAMDAC SYSTEM_GRAPHICS_DISPLAY_MODE Unknown SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_71303f0595ad7006\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_71303f0595ad7006\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_71303f0595ad7006\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_71303f0595ad7006\nvldumdx.dll SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4223 SYSTEM_GRAPHICS_DRIVER_DATE 1/31/2020 01:00:00 SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais SYSTEM_GRAPHICS_PIXEL_SHADER SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SOUND Speakers (Realtek(R) Audio) SYSTEM_SOUND_DEVICE_ID {27A190C1-31A0-4191-AC19-EF3A58A86474} SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys SYSTEM_SOUND_DRIVER_VERSION 6.0.8923.1 SYSTEM_SOUND_DRIVER_LANGUAGE Anglais SYSTEM_SOUND_DRIVER_DATE 3/24/2020 01:00:00 SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000} SYSTEM_INPUT_NAME Souris SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000} SYSTEM_INPUT_NAME Clavier SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {18043E00-2598-11EB-8005444553540000} SYSTEM_INPUT_NAME HIDI2C Device SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {18046510-2598-11EB-8007444553540000} SYSTEM_INPUT_NAME HIDI2C Device SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {18048C20-2598-11EB-8009444553540000} SYSTEM_INPUT_NAME Intel(R) HID Event Filter SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {1804B330-2598-11EB-800B444553540000} SYSTEM_INPUT_NAME Intel(R) HID Event Filter SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {180612C0-2598-11EB-800D444553540000} SYSTEM_INPUT_NAME Intel(R) HID Event Filter SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {18072430-2598-11EB-8010444553540000} SYSTEM_INPUT_NAME Intel(R) HID Event Filter SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {18072430-2598-11EB-8011444553540000} SYSTEM_INPUT_NAME Appareil Portable Device Control converti SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {18074B40-2598-11EB-8013444553540000} SYSTEM_INPUT_NAME Intel(R) HID Event Filter SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {18079960-2598-11EB-8015444553540000} SYSTEM_INPUT_NAME Appareil Portable Device Control converti SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {18079960-2598-11EB-8017444553540000} SYSTEM_INPUT_NAME Intel(R) HID Event Filter SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {1807E780-2598-11EB-801A444553540000} SYSTEM_INPUT_NAME Intel(R) HID Event Filter SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {1807E780-2598-11EB-801C444553540000} SYSTEM_INPUT_NAME Intel(R) HID Event Filter SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {180835A0-2598-11EB-801E444553540000} SYSTEM_INPUT_NAME Intel(R) HID Event Filter SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {1807C070-2598-11EB-8018444553540000} SYSTEM_INPUT_NAME USB Receiver SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {18085CB0-2598-11EB-8020444553540000} SYSTEM_INPUT_NAME USB Receiver SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {18085CB0-2598-11EB-8022444553540000} SYSTEM_INPUT_NAME USB Receiver SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {180883C0-2598-11EB-8023444553540000} SYSTEM_INPUT_NAME USB Receiver SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {180883C0-2598-11EB-8024444553540000} SYSTEM_INPUT_NAME USB Receiver SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {1808AAD0-2598-11EB-8026444553540000} SYSTEM_INPUT_NAME USB Receiver SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {18099530-2598-11EB-8028444553540000} SYSTEM_INPUT_NAME Intel(R) HID Event Filter SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0 -=-=-=-=-=-=- Application Information -=-=-=-=-=-=- FFXIVLauncher FINAL FANTASY XIV Forum - Google Chrome Paramètres Paramètres Microsoft Text Input Application -=-=-=-=-=-=- Install Information -=-=-=-=-=-=- Adobe Creative Cloud Adobe After Effects 2020 Adobe Media Encoder 2020 Google*Chrome Adobe InDesign 2021 Adobe Illustrator 2021 Microsoft Edge Microsoft Edge Update Adobe Photoshop 2021 Adobe Premiere Pro 2020 Intel(R) Wireless Bluetooth(R) Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.23.27820 Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 Microsoft SQL Server Compact 3.5 SP2 ENU Alienware OC Controls Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.23.27820 Intel® Software Installer Google Update Helper Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660 Intel(R) Dynamic Platform and Thermal Framework Intel(R) Chipset Device Software Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660 Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820 Microsoft Visual C++ 2019 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Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820 Intel® PROSet/Wireless WiFi Software NVIDIA Pilote graphique 442.23 NVIDIA PhysX System Software 9.19.0218 NVIDIA FrameView SDK 1.1.4923.29214634 NVIDIA Install Application Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660 Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 Microsoft SQL Server Compact 3.5 SP2 x64 ENU Intel(R) PRO/Wireless Driver -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=- C:\Program Files\DAEMON Tools Lite\DTAgent.exe 00002078 C:\Program Files\DAEMON Tools Lite\DTShellHlp.exe 00002A08 C:\Program Files\Google\Chrome\Application\chrome.exe 000007B8 C:\Program Files\HP\HP Deskjet 3050A J611 series\Bin\HPNetworkCommunicatorCom.exe 00002824 C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 0000303C C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20112.68.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001C78 C:\WINDOWS\Explorer.EXE 000006B0 C:\WINDOWS\System32\DriverStore\FileRepository\cui_dch.inf_amd64_cb5b3ac4d6a4f65a\igfxEM.exe 000026C8 C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002170 C:\WINDOWS\system32\ApplicationFrameHost.exe 00002F34 C:\WINDOWS\system32\DllHost.exe 00002C68 C:\WINDOWS\system32\Intel\DPTF\dptf_helper.exe 0000191C C:\WINDOWS\system32\sihost.exe 00002910 C:\WINDOWS\system32\svchost.exe 000015FC C:\WINDOWS\system32\taskhostw.exe 00002854 C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001AB8 C:\Windows\System32\RtkAudUService64.exe 00001410 C:\Windows\System32\RuntimeBroker.exe 00000548 C:\Windows\System32\SecurityHealthSystray.exe 00001FE0 C:\Windows\System32\oobe\UserOOBEBroker.exe 00002A8C C:\Windows\System32\smartscreen.exe 00002A0C C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002BA4 C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002014 C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002650 C:\Windows\system32\RunDll32.exe 00001C64 D:\Program Files\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000005E8 D:\Program Files\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003058
01-05-2021, 06:49 AM
Dynratygus

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

Are you able to uninstall the game by going to Add/Remove programs on the PC?

Thank you for visiting the Final Fantasy XIV Technical Support Forums
01-05-2021, 06:58 AM
Shihku

Hello Dynratygus
The game doesn't appear anywhere, not in the windows 10 nor the control panel. It's installed on the ( D: )

EDIT : I succeeded to unistall the game (the file used to install can uninstall) but the DirectX error (10000000) still show up
01-06-2021, 02:19 AM
Rhaervis

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Unfortunately, the device information in the provided System Report does indicate that the laptop being used does not meet the minimum specifications required to play FINAL FANTASY XIV most notably the Intel(R) HD Graphics Family chipset. We do not support Intel graphics cards for FINAL FANTASY XIV. However, we did notice there is an NVIDIA device that is not listed as the primary graphics card. This suggests that you may be running NVIDIA Optimus which controls whether your system utilizes the base Intel card or the NVIDIA card to conserve battery power. Please try disabling NVIDIA Optimus and see if the error persists. For instructions on how to force the NVIDIA card to be enabled or to disable Optimus, please contact NVIDIA Support.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.
01-06-2021, 07:39 PM
Shihku

I don't run NVIDIA Optimus, my NVIDIA card "disappear" after a DirectX fatal error 110000002 (which lead sometimes to a BSOD). I have a GTX 1050 but it reappears only when I reboot the laptop on battery.
01-06-2021, 11:41 PM
Arrhin

Might want to check that your GPU drivers are up to date. In the case of any machine using switchable graphics (such as Optimus) you will want to get them from the computer manufacturer as opposed to the GPU vendor (NVIDIA). It is also possible to force the use of your 1050 for FFXIV through the NVIDIA control panel. Right click the desktop, choose NVIDIA control panel (if this doesn't show, the gpu driver may not be installed), on the left pane choose "Manage 3D Settings". Once that shows up on the right pane there should be an option for Global or Program settings, under Program settings select FXIV (you may have to add it, button to the right to do so), you can do this in Global but it will force the NVIDIA gpu in all programs that make a GPU call, even the browser. Not ideal but it'll work. Once selected there should be an option to choose a "Preferred Graphics Processor", choose the NVIDIA option, click Apply and close. If there is no option to choose a Graphics Processor you may have a driver issue. If this is a Dell computer they do sometimes have a BIOS option to only run the discrete chip (NVIDIA processor). If you game on battery the computer will most likely default to using the integrated (Intel) graphics, the NVIDIA processor can be forced but you'll get less than an hour battery if that. My advise is to never game on battery.

Just a quick add, under that same menu (NVIDIA, Manage 3D Settings) scroll down and make sure that "Power management mode" is set to "Prefer maximum performance". In addition go into the Windows Control Panel, select Power Options, make sure "High Performance" is selected. Any of these settings can alter how Optimus behaves as well. Hopefully you are able to resolve the issue
01-07-2021, 12:20 AM
Vultureann1

Possible solution to Fatal DirectX crashes

I just wanted to say that I solved the problem, which I had for month, by changing the directX mode. Going from playing in directX11 back to directX9 (you can change this on first login). I never had a crash again.
Hope this helps any.
01-09-2021, 05:39 AM
Shihku

@Vultureann1 I ready tried switching to DirectX9 but the result is the same as an error 1000000 (crashing after clicking play) except it shows a different error message

@Arrhin I did what you tell me to do about the NVIDIA panel control and after a few gaming sessions it works well ! No more crash and the airflow of the laptop is not as random as before ! Even if I couldn't find "Power management mode" in the panel the game runs without problem now. You made my day, thank you !

EDIT : Well I just got a freeze (usually I don't), a DirectX error 11000002 and a BSOD. Hope this is the last one.
01-11-2021, 03:16 AM
Shihku

It's back

Well well, the problem seems to be back. My laptop freezes and crashed three time today (once yesterday). I tried to adjust the same settings for Intel (maximum performance) but it doesn't work.
So the only difference is that there is no more BSOD (except once).
Maybe something has change so I post back the system information from the launcher.

But still, thanks for answers

Code:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=- MyDocument D:\Unknown\Documents FINAL FANTASY XIV - A Realm Reborn Language 3 Region 3 ProxyEnable 0 ProxyServer unspecified ProxyOverride unspecified -=-=-=-=-=-=- System Information -=-=-=-=-=-=- SYSTEM_OS Windows 10 Famille 64 bits (6.2, version 9200) (19041.vb_release.191206-1406) SYSTEM_CPU Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (8 CPUs), ~2.4GHz SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4 SYSTEM_BIOS 1.11.1 SYSTEM_LANGUAGE français (Paramètres régionaux*: français) SYSTEM_MEMORY 8033.324MB SYSTEM_VIRTUAL_MEMORY 134217727.875MB SYSTEM_PAGE_FILE 13921.324MB SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 217.452GB SYSTEM_FREEDISC_SPACE 47.107GB SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 712.974GB SYSTEM_DIRECTX_VERSION DirectX 12 SYSTEM_GRAPHICS Intel(R) UHD Graphics 630 SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1 SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family SYSTEM_GRAPHICS_MAKER Intel Corporation SYSTEM_GRAPHICS_VRAM 128.000 MB SYSTEM_GRAPHICS_SHARED_VRAM 4016.662 MB SYSTEM_GRAPHICS_DAC Internal SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz) SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_02c328a4c327460d\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_02c328a4c327460d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_02c328a4c327460d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_02c328a4c327460d\igd12umd64.dll SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.0100.8141 SYSTEM_GRAPHICS_DRIVER_DATE 4/11/2020 01:00:00 SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais 3.0 SYSTEM_GRAPHICS_PIXEL_SHADER 3.0 SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 SYSTEM_GRAPHICS_DEVICE Unknown SYSTEM_GRAPHICS_CHIP GeForce GTX 1050 SYSTEM_GRAPHICS_MAKER NVIDIA SYSTEM_GRAPHICS_VRAM 7012 MB SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN SYSTEM_GRAPHICS_DAC Integrated RAMDAC SYSTEM_GRAPHICS_DISPLAY_MODE Unknown SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_3971890c54949035\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_3971890c54949035\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_3971890c54949035\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_3971890c54949035\nvldumdx.dll SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6109 SYSTEM_GRAPHICS_DRIVER_DATE 12/31/2020 01:00:00 SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais SYSTEM_GRAPHICS_PIXEL_SHADER SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SOUND Speakers (Realtek(R) Audio) SYSTEM_SOUND_DEVICE_ID {66994353-996E-421A-B551-B04062DE62D0} SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys SYSTEM_SOUND_DRIVER_VERSION 6.0.8923.1 SYSTEM_SOUND_DRIVER_LANGUAGE Anglais SYSTEM_SOUND_DRIVER_DATE 3/24/2020 01:00:00 SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000} SYSTEM_INPUT_NAME Souris SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000} SYSTEM_INPUT_NAME Clavier SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {18043E00-2598-11EB-8005444553540000} SYSTEM_INPUT_NAME HIDI2C Device SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {18046510-2598-11EB-8007444553540000} SYSTEM_INPUT_NAME HIDI2C Device SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {18048C20-2598-11EB-8009444553540000} SYSTEM_INPUT_NAME Intel(R) HID Event Filter SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {18024230-2598-11EB-8003444553540000} SYSTEM_INPUT_NAME Wacom Tablet SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {1804B330-2598-11EB-800B444553540000} SYSTEM_INPUT_NAME Intel(R) HID Event Filter SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {180612C0-2598-11EB-800D444553540000} SYSTEM_INPUT_NAME Intel(R) HID Event Filter SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {18072430-2598-11EB-8010444553540000} SYSTEM_INPUT_NAME Intel(R) HID Event Filter SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {18072430-2598-11EB-8011444553540000} SYSTEM_INPUT_NAME Appareil Portable Device Control converti SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {18074B40-2598-11EB-8013444553540000} SYSTEM_INPUT_NAME Intel(R) HID Event Filter SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {18079960-2598-11EB-8015444553540000} SYSTEM_INPUT_NAME Appareil Portable Device Control converti SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {18079960-2598-11EB-8017444553540000} SYSTEM_INPUT_NAME Intel(R) HID Event Filter SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {1807E780-2598-11EB-801A444553540000} SYSTEM_INPUT_NAME Intel(R) HID Event Filter SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {1807E780-2598-11EB-801C444553540000} SYSTEM_INPUT_NAME Intel(R) HID Event Filter SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {180835A0-2598-11EB-801E444553540000} SYSTEM_INPUT_NAME Intel(R) HID Event Filter SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {1807C070-2598-11EB-8018444553540000} SYSTEM_INPUT_NAME USB Receiver SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {180835A0-2598-11EB-801F444553540000} SYSTEM_INPUT_NAME Wacom Tablet SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 11 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {18085CB0-2598-11EB-8020444553540000} SYSTEM_INPUT_NAME USB Receiver SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {18085CB0-2598-11EB-8022444553540000} SYSTEM_INPUT_NAME USB Receiver SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {180883C0-2598-11EB-8023444553540000} SYSTEM_INPUT_NAME USB Receiver SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {180883C0-2598-11EB-8024444553540000} SYSTEM_INPUT_NAME USB Receiver SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {1808AAD0-2598-11EB-8025444553540000} SYSTEM_INPUT_NAME Wacom Tablet SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {1808AAD0-2598-11EB-8026444553540000} SYSTEM_INPUT_NAME USB Receiver SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {18099530-2598-11EB-8028444553540000} SYSTEM_INPUT_NAME Intel(R) HID Event Filter SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {1809BC40-2598-11EB-8029444553540000} SYSTEM_INPUT_NAME Wacom Tablet SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 -=-=-=-=-=-=- Application Information -=-=-=-=-=-=- FFXIVLauncher Crash Fatal error DirectX - Google Chrome Alienware Command Center Alienware Command Center Paramètres Paramètres Microsoft Text Input Application -=-=-=-=-=-=- Install Information -=-=-=-=-=-=- Adobe Creative Cloud Adobe After Effects 2020 Adobe Media Encoder 2020 Google*Chrome Adobe InDesign 2021 Adobe Illustrator 2021 Alienware Command Center Suite Microsoft Edge Microsoft Edge Update Adobe Photoshop 2021 Adobe Premiere Pro 2020 Intel(R) Wireless Bluetooth(R) Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.23.27820 Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 FINAL FANTASY XIV ONLINE Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 Microsoft SQL Server Compact 3.5 SP2 ENU Alienware OC Controls Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.23.27820 Intel® Software Installer Google Update Helper Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660 Intel(R) Dynamic Platform and Thermal Framework Intel(R) Chipset Device Software Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660 Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820 Microsoft Visual C++ 2019 X86 Additional Runtime - 14.23.27820 Intel® PROSet/Wireless Software Dell Update Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 Dell Update - SupportAssist Update Plugin Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 Dell SupportAssist Remediation Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 Dell Digital Delivery Services Microsoft VC++ redistributables repacked. Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660 Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660 Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 Intel(R) Processor Graphics Realtek Audio Driver Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 Intel(R) C++ Redistributables on Intel(R) 64 Package de pilotes Windows - STMicroelectronics (STTub30) USB (04/03/2017 3.0.6.0) DAEMON Tools Lite Maxon Cinema 4D 22 Microsoft 365 - de-de Microsoft 365 - en-us Microsoft 365 - fr-fr Microsoft 365 - it-it Microsoft 365 - nl-nl Sublime Text 3 Tablette Wacom WinRAR 5.71 (64-bit) Intel(R) Serial IO Intel(R) Chipset Device Software Dell Power Manager Service Intel(R) Management Engine Components Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 Dell Mobile Connect Drivers Logiciel de base du périphérique HP Deskjet 3050A J611 series Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 Alienware OCControls Service Installer LibreOffice 6.3.3.2 Dell SupportAssist Remediation Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660 Intel(R) OEM Extension Intel(R) Icls Dell SupportAssist Dynamic Application Loader Host Interface Service Microsoft SQL Server Compact 4.0 SP1 x64 ENU Intel(R) Management Engine Components Intel® Optane™ Pinning Explorer Extensions Dell Update - SupportAssist Update Plugin Office 16 Click-to-Run Licensing Component Office 16 Click-to-Run Extensibility Component Office 16 Click-to-Run Localization Component Office 16 Click-to-Run Localization Component Office 16 Click-to-Run Localization Component Office 16 Click-to-Run Localization Component Office 16 Click-to-Run Localization Component Intel(R) Management Engine Driver SmartByte Drivers and Services Microsoft Visual C++ 2019 X64 Additional Runtime - 14.23.27820 Intel(R) Serial IO Microsoft VC++ redistributables repacked. Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820 Intel® PROSet/Wireless WiFi Software NVIDIA Pilote graphique 442.23 NVIDIA GeForce Experience 3.20.5.70 NVIDIA Optimus Update 38.0.5.0 NVIDIA PhysX System Software 9.19.0218 Mises à jour NVIDIA 38.0.5.0 NVIDIA FrameView SDK 1.1.4923.29214634 NVIDIA SHIELD Streaming NVIDIA Pilote audio HD : 1.3.38.21 NVIDIA Install Application NVIDIA ABHub NVIDIA Backend NVIDIA Container NVIDIA TelemetryApi helper for NvContainer NVIDIA LocalSystem Container NVIDIA Message Bus for NvContainer NVAPI Monitor plugin for NvContainer NVIDIA NetworkService Container NVIDIA Session Container NVIDIA User Container NvModuleTracker NVIDIA NodeJS NVIDIA Watchdog Plugin for NvContainer NVIDIA Telemetry Client NVIDIA Virtual Host Controller Nvidia Share NVIDIA ShadowPlay 3.20.5.70 NVIDIA SHIELD Wireless Controller Driver NVIDIA Update Core NVIDIA Virtual Audio 4.13.0.0 Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660 Alienware Command Center Suite Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 Microsoft SQL Server Compact 3.5 SP2 x64 ENU Intel(R) PRO/Wireless Driver -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=- C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000222C C:\Program Files\Alienware\Alienware Command Center\AWCC.Background.Server.exe 00002F90 C:\Program Files\DAEMON Tools Lite\DTShellHlp.exe 00002358 C:\Program Files\Dell\DellDataVault\nvapiw.exe 00002798 C:\Program Files\Google\Chrome\Application\chrome.exe 00003118 C:\Program Files\HP\HP Deskjet 3050A J611 series\Bin\HPNetworkCommunicatorCom.exe 00002C4C C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000020F4 C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 00001630 C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.2.100.0_x64__htrsf667h5kn2\AWCC.exe 00001218 C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.2.100.0_x64__htrsf667h5kn2\GameLibrary\GameLibraryAppService.exe 000030D0 C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20112.72.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001F60 C:\WINDOWS\Explorer.EXE 00001DEC C:\WINDOWS\System32\DriverStore\FileRepository\cui_dch.inf_amd64_cb5b3ac4d6a4f65a\igfxEM.exe 00001AF0 C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002F50 C:\WINDOWS\system32\ApplicationFrameHost.exe 000017B4 C:\WINDOWS\system32\DllHost.exe 00001788 C:\WINDOWS\system32\Intel\DPTF\dptf_helper.exe 00001F84 C:\WINDOWS\system32\conhost.exe 000022C4 C:\WINDOWS\system32\sihost.exe 00001898 C:\WINDOWS\system32\svchost.exe 00001A20 C:\WINDOWS\system32\taskhostw.exe 00001A6C C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002FB8 C:\Windows\System32\RtkAudUService64.exe 00002CC8 C:\Windows\System32\RuntimeBroker.exe 00003074 C:\Windows\System32\SecurityHealthSystray.exe 00002C50 C:\Windows\System32\oobe\UserOOBEBroker.exe 00000648 C:\Windows\System32\smartscreen.exe 00002FDC C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000022CC C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002318 C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002B98 C:\Windows\system32\RunDll32.exe 00000C24 D:\Program Files\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000068C D:\Program Files\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000007C8
01-31-2021, 09:39 AM
blomba

Same issue

2 potential fixes:
1 either downclock your gpu either through msi afterburner or xi precision etc
2 add the game to steam and play through big screen mode

Also ensure cpu and ram isnt oc

QUOTE=Shihku;5484790]Well well, the problem seems to be back. My laptop freezes and crashed three time today (once yesterday). I tried to adjust the same settings for Intel (maximum performance) but it doesn\\\\'t work.
So the only difference is that there is no more BSOD (except once).
Maybe something has change so I post back the system information from the launcher.

But still, thanks for answers

Code:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=- MyDocumentD:\Unknown\Documents FINAL FANTASY XIV - A Realm RebornLanguage 3Region 3 ProxyEnable 0 ProxyServer unspecified ProxyOverride unspecified -=-=-=-=-=-=- System Information -=-=-=-=-=-=- SYSTEM_OSWindows 10 Famille 64 bits (6.2, version 9200) (19041.vb_release.191206-1406) SYSTEM_CPUIntel(R) Core(TM) i5-9300H CPU @ 2.40GHz (8 CPUs), ~2.4GHz SYSTEM_CORE_NUMSYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4 SYSTEM_BIOS1.11.1 SYSTEM_LANGUAGEfrançais (Paramètres régionaux*: français) SYSTEM_MEMORY8033.324MB SYSTEM_VIRTUAL_MEMORY134217727.875MB SYSTEM_PAGE_FILE13921.324MB SYSTEM_STORAGEC:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 217.452GB SYSTEM_FREEDISC_SPACE 47.107GB SYSTEM_STORAGED:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 712.974GB SYSTEM_DIRECTX_VERSIONDirectX 12 SYSTEM_GRAPHICSIntel(R) UHD Graphics 630 SYSTEM_GRAPHICS_DEVICE\\.\DISPLAY1 SYSTEM_GRAPHICS_CHIPIntel(R) UHD Graphics Family SYSTEM_GRAPHICS_MAKERIntel Corporation SYSTEM_GRAPHICS_VRAM128.000 MB SYSTEM_GRAPHICS_SHARED_VRAM4016.662 MB SYSTEM_GRAPHICS_DACInternal SYSTEM_GRAPHICS_DISPLAY_MODE1920 x 1080 (32 bit) (60Hz) SYSTEM_GRAPHICS_DRIVERC:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_02c328a4c327460d\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_02c328a4c327460d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_02c328a4c327460d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_02c328a4c327460d\igd12umd64.dll SYSTEM_GRAPHICS_DRIVER_VERSION26.20.0100.8141 SYSTEM_GRAPHICS_DRIVER_DATE4/11/2020 01:00:00 SYSTEM_GRAPHICS_DRIVER_LANGUAGEAnglais 3.0 SYSTEM_GRAPHICS_PIXEL_SHADER3.0 SYSTEM_GRAPHICS_VERTEX_TEXTURESYSTEM_SUPPORT SYSTEM_GRAPHICSNVIDIA GeForce GTX 1050 SYSTEM_GRAPHICS_DEVICEUnknown SYSTEM_GRAPHICS_CHIPGeForce GTX 1050 SYSTEM_GRAPHICS_MAKERNVIDIA SYSTEM_GRAPHICS_VRAM7012 MB SYSTEM_GRAPHICS_SHARED_VRAMSYSTEM_UNKNOWN SYSTEM_GRAPHICS_DACIntegrated RAMDAC SYSTEM_GRAPHICS_DISPLAY_MODEUnknown SYSTEM_GRAPHICS_DRIVERC:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_3971890c54949035\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_3971890c54949035\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_3971890c54949035\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_3971890c54949035\nvldumdx.dll SYSTEM_GRAPHICS_DRIVER_VERSION27.21.0014.6109 SYSTEM_GRAPHICS_DRIVER_DATE12/31/2020 01:00:00 SYSTEM_GRAPHICS_DRIVER_LANGUAGEAnglais SYSTEM_GRAPHICS_PIXEL_SHADER SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SOUNDSpeakers (Realtek(R) Audio) SYSTEM_SOUND_DEVICE_ID{66994353-996E-421A-B551-B04062DE62D0} SYSTEM_SOUND_DEVICE_NAMERTKVHD64.sys SYSTEM_SOUND_DRIVER_VERSION6.0.8923.1 SYSTEM_SOUND_DRIVER_LANGUAGEAnglais SYSTEM_SOUND_DRIVER_DATE3/24/2020 01:00:00 SYSTEM_INPUT{6F1D2B60-D5A0-11CF-BFC7444553540000} SYSTEM_INPUT_NAMESouris SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT{6F1D2B61-D5A0-11CF-BFC7444553540000} SYSTEM_INPUT_NAMEClavier SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT{18043E00-2598-11EB-8005444553540000} SYSTEM_INPUT_NAMEHIDI2C Device SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT{18046510-2598-11EB-8007444553540000} SYSTEM_INPUT_NAMEHIDI2C Device SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT{18048C20-2598-11EB-8009444553540000} SYSTEM_INPUT_NAMEIntel(R) HID Event Filter SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT{18024230-2598-11EB-8003444553540000} SYSTEM_INPUT_NAMEWacom Tablet SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT{1804B330-2598-11EB-800B444553540000} SYSTEM_INPUT_NAMEIntel(R) HID Event Filter SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT{180612C0-2598-11EB-800D444553540000} SYSTEM_INPUT_NAMEIntel(R) HID Event Filter SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT{18072430-2598-11EB-8010444553540000} SYSTEM_INPUT_NAMEIntel(R) HID Event Filter SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT{18072430-2598-11EB-8011444553540000} SYSTEM_INPUT_NAMEAppareil Portable Device Control converti SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT{18074B40-2598-11EB-8013444553540000} SYSTEM_INPUT_NAMEIntel(R) HID Event Filter SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT{18079960-2598-11EB-8015444553540000} SYSTEM_INPUT_NAMEAppareil Portable Device Control converti SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT{18079960-2598-11EB-8017444553540000} SYSTEM_INPUT_NAMEIntel(R) HID Event Filter SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT{1807E780-2598-11EB-801A444553540000} SYSTEM_INPUT_NAMEIntel(R) HID Event Filter SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT{1807E780-2598-11EB-801C444553540000} SYSTEM_INPUT_NAMEIntel(R) HID Event Filter SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT{180835A0-2598-11EB-801E444553540000} SYSTEM_INPUT_NAMEIntel(R) HID Event Filter SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT{1807C070-2598-11EB-8018444553540000} SYSTEM_INPUT_NAMEUSB Receiver SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT{180835A0-2598-11EB-801F444553540000} SYSTEM_INPUT_NAMEWacom Tablet SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 11 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT{18085CB0-2598-11EB-8020444553540000} SYSTEM_INPUT_NAMEUSB Receiver SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT{18085CB0-2598-11EB-8022444553540000} SYSTEM_INPUT_NAMEUSB Receiver SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT{180883C0-2598-11EB-8023444553540000} SYSTEM_INPUT_NAMEUSB Receiver SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT{180883C0-2598-11EB-8024444553540000} SYSTEM_INPUT_NAMEUSB Receiver SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT{1808AAD0-2598-11EB-8025444553540000} SYSTEM_INPUT_NAMEWacom Tablet SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT{1808AAD0-2598-11EB-8026444553540000} SYSTEM_INPUT_NAMEUSB Receiver SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT{18099530-2598-11EB-8028444553540000} SYSTEM_INPUT_NAMEIntel(R) HID Event Filter SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT{1809BC40-2598-11EB-8029444553540000} SYSTEM_INPUT_NAMEWacom Tablet SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 -=-=-=-=-=-=- Application Information -=-=-=-=-=-=- FFXIVLauncher Crash Fatal error DirectX - Google Chrome Alienware Command Center Alienware Command Center Paramètres Paramètres Microsoft Text Input Application -=-=-=-=-=-=- Install Information -=-=-=-=-=-=- Adobe Creative Cloud Adobe After Effects 2020 Adobe Media Encoder 2020 Google*Chrome Adobe InDesign 2021 Adobe Illustrator 2021 Alienware Command Center Suite Microsoft Edge Microsoft Edge Update Adobe Photoshop 2021 Adobe Premiere Pro 2020 Intel(R) Wireless Bluetooth(R) Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.23.27820 Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 FINAL FANTASY XIV ONLINE Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 Microsoft SQL Server Compact 3.5 SP2 ENU Alienware OC Controls Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.23.27820 Intel® Software Installer Google Update Helper Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660 Intel(R) Dynamic Platform and Thermal Framework Intel(R) Chipset Device Software Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660 Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820 Microsoft Visual C++ 2019 X86 Additional Runtime - 14.23.27820 Intel® PROSet/Wireless Software Dell Update Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 Dell Update - SupportAssist Update Plugin Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 Dell SupportAssist Remediation Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 Dell Digital Delivery Services Microsoft VC++ redistributables repacked. Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660 Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660 Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 Intel(R) Processor Graphics Realtek Audio Driver Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 Intel(R) C++ Redistributables on Intel(R) 64 Package de pilotes Windows - STMicroelectronics (STTub30) USB (04/03/2017 3.0.6.0) DAEMON Tools Lite Maxon Cinema 4D 22 Microsoft 365 - de-de Microsoft 365 - en-us Microsoft 365 - fr-fr Microsoft 365 - it-it Microsoft 365 - nl-nl Sublime Text 3 Tablette Wacom WinRAR 5.71 (64-bit) Intel(R) Serial IO Intel(R) Chipset Device Software Dell Power Manager Service Intel(R) Management Engine Components Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 Dell Mobile Connect Drivers Logiciel de base du périphérique HP Deskjet 3050A J611 series Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 Alienware OCControls Service Installer LibreOffice 6.3.3.2 Dell SupportAssist Remediation Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660 Intel(R) OEM Extension Intel(R) Icls Dell SupportAssist Dynamic Application Loader Host Interface Service Microsoft SQL Server Compact 4.0 SP1 x64 ENU Intel(R) Management Engine Components Intel® Optane™ Pinning Explorer Extensions Dell Update - SupportAssist Update Plugin Office 16 Click-to-Run Licensing Component Office 16 Click-to-Run Extensibility Component Office 16 Click-to-Run Localization Component Office 16 Click-to-Run Localization Component Office 16 Click-to-Run Localization Component Office 16 Click-to-Run Localization Component Office 16 Click-to-Run Localization Component Intel(R) Management Engine Driver SmartByte Drivers and Services Microsoft Visual C++ 2019 X64 Additional Runtime - 14.23.27820 Intel(R) Serial IO Microsoft VC++ redistributables repacked. 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[/QUOTE]
01-31-2021, 09:41 AM
blomba

Oh and update directx via directx web installer if you havent already
02-09-2021, 05:40 AM
Shihku

Direct X is already up to date thanks to Windows Update so I don't need to manually update it (even if I try it won't let me do it because it's up to date).

BUT I somehow find my answer, I manage to play a entire week without crash ! I donwloaded a bunch of driver for the chipset from the Dell Website (I own a Dell) and it works well. I don't really know how it works (compatibility I guess) but my advice is to manually update every single driver from the constructor's website.
02-10-2021, 11:33 PM
Rhaervis

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!