directx Crash

hi,
my game had been crashing randomly after i change my cpu parts for many days.

https://i.ibb.co/nDgF0z7/gameclash.png
https://i.ibb.co/jvjycGP/gameclash2.png




-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\junsian\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_CPU AMD Ryzen 5 2600 Six-Core Processor (12 CPUs), ~3.4GHz
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SYSTEM_BIOS BIOS Date: 05/06/19 15:16:12 Ver: 05.0000E
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SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 707.942GB SYSTEM_FREEDISC_SPACE 201.288GB
SYSTEM_DIRECTX_VERSION DirectX 12
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boot
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\CoreSync.exe 00006420
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C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003694
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C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002240
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C:\Program Files\Rainmeter\Rainmeter.exe 00004110
C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.64.80.0_x86__kzf8qxf38zg5c\Skype\Skype.exe 00004CB0
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2008.2.0_x64__8wekyb3d8bbwe\Calculator.exe 000046F8
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12009.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00005A14
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20091.84.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002B1C
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Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Update and reinstall the drivers for your graphics card
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

hi,
i had change my GPU before i the issue began.

- my hardware is not overheat and didnt do any overclock
- i had tried this with any program. but the problem still encounter
- tried to turn off the full screen optimizations too, doesnt work
- i uninstalled and reinstall my GPU drivers, doesnt work
- i reinstalled the game too, doesnt work too.

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We would like to recommend installing FINAL FANTASY XIV and Windows onto the same drive, preferably the C: Drive.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

hi,
after installing into C drive.
it fix the problem and running the game without crash for past 4 days.
however, i cant run the game in 144fps. it will crash.

sry,
it start again after update to 5.35

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We would like to recommend performing a Clean Boot on the desktop to see if the crashing continues. This will prevent any programs from starting up when the starting when the computer first boots up. This can end up having adverse effects on the game when these programs are running in the background. To perform a clean boot for Windows 10: Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

already did.

Good afternoon and thank you for the reply.

Did the gam crash before the CPU was changed? Additionally, were any other updates made to the PC at the time of the crash?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Is an actual programmer looking into these or is it still not deemed to impact enough players and Square Enix's bottom line for the problem to be be fixed for real? I was having the same problem per another ticket, ended up installing on the C drive which somewhat fixed it for some time (as in I was having fewer crashes). I am having the same problem again, and the timing is indeed suspicious given that patch 5.35 just dropped. There are so many of these threads where Square Enix essentially ask customers to go through a laundry lit of steps, each more non-sensical than the other (just falling short of asking PC customers to buy a PS or and XBOX). The only sensible conclusion is that the code is a broken mess that needs to be fixed... To be very clear, the only way to get out of one of these badly coded areas of the game is to use another computer when logging in. How many people will bother and for how long before they unsubscribe? How many of these tickets that were moved to the closed section due to OP inactivity were in fact a lost customer?

Hi, before changing of GPU...doesn't have crash,
Anyway...now the game has not crash not as often as last time once I install it into C drive.
But however, sometime it will crash a lot of times in less then 30mins

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

This thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.