Error 2002: The lobby server connection has encountered an error.

Hi!

I've been getting this error for at least 1 hour now, yesterday the game was working perfectly! Nothing unusual happened between the time I log out for the last time and my latest failed attempts to play. Only thing that happened network wise was my internet going down and getting back up in less than 5 minutes last night (at this time I wasn't playing anymore and the game was closed).

A solution would be really appreciated, thank you.



Quick update: game working properly now, it seems Square Enix solved it, so ppl should try and login again =)

Hi!

I'm having the same problem. It happens when I try to connect to Primal server. I live in Europe.

Reseting router or socket didn't help. Neither did disabling firewalls.

I've tried logging in for 2-3 hours now at the time of writing this.

I was having the same issue but now it's working fine for me again, no idea why so I have no idea what is going on.
I unplugged my Ethernet and plugged it back in but I don't think that was what fixed it. if resetting your router didn't work for you.

Only other thing I did prior to that is it reset the system settings in the launcher config settings I don't know if that is what fixed it or not.
I'm sorry I can't be more helpful.

I tried resetting system settings, but the problem persists. Thanks for the suggestion anyways!

I've been seeing this lobby error (2002) also with Primal since last night. I was hoping it would be resolved this morning.

Restarting my PC and unplugging my router for a spell didn't help. No amount of resetting my connection or flushing dns has helped.
Disabling firewall didn't help.

I have been able to connect to other Datacenters, but I don't play on those.

Server status for my server says it's up and everything should be ok.

Is it Primal or is it just a handful of users?

Yeah, I already tried restarting everything and resetting these system settings but problem is still there. I'm on Primal too

I did some experimenting

I have no problem connecting following data centers:

Mana
Gaia
Elemental
Light
Chaos

Trying to connect following Data centers give the error code 2002:

Chrystal
Primal
Aether

same here i play on sargantas on around 12:00 i was playing and got kicked and cant log in again

just an update I just now crashed and once again getting the 2002 error. I play on the Crystal Data Center. They did just recently finish fixing issues with Chaos and Light so maybe that is why those ones work?

On Chaos having the same problem all day. Sometimes I crash while loading, sometimes I manage to get online for 30 seconds and then get the error message.

Also having disconnect errors all morning. Now I can't even connect to select data canter with 2002 lobby server. Also on Primal (if I could get there)

Same here. Having issues and not being able to login past the char selection screen. Starts loading but then, 2002.
Mostly can't pass the login screen, since it won't even load the PLAY button.
(I'm on PS4 - Primal/Excalibur, btw)

phew thought i was banned

Getting it as well. Im in Canada but my main is on moogle. I can access alts on both aether server and Crystal no issue but if I try to get to my main on the chaos server error 2002 comes a knocing :(

same issue here, tried disabling firewall and resetting router. problem is present on both PC and PS4. Aether data center.

I'm getting the same error. I'm able to connect to EU and Asia data centers, just not any in NA.

I have the same issue as well. After login and click "Start" button, then got error code 2002. After the application shut down completely.

I'm on Crystal server and receiving the 2002 error. Was working fine last night but, once I logged on this morning been getting the 2002 error non stop. I have tried to connect to all the data centers. I'm not able to connect to Aether, Primal, or Crystal. I am able to connect to Chaos, Light, Elemental, Gaia, and Mana.

I'm on Crystal. Everything worked fine just 2h ago and now I'm getting the same error.

same error from Italy. I Disabled all Firewall windows and Router firewall, I can't connect.
I tried to connect the computer with a mobile phone (other provider) and I can connect. I cannot connect with the fiber connection

same issue for me in malboro. Game has been working perfect for 6 months

Cannot connect to Aether here in US. It was working fine until this morning.

I started getting 2002 around 6:00AM PST while in dragonhead. First I got 90002 error then constant 2002's I'm on adamantoise/ Aether DC

Suppose I'll add my voice to the collective - Crystal Data Center, Balmung; Error 2002 even after double-checking my firewall and restarting my router.

Edit: Lost connection sometime around 5am while trying to get housing, but the 2002 error just mysteriously stopped at about 10:15...fifteen minutes after this post.

Issue appears to be resolved for Primal.. been connected for ~20 minutes.

Resolved for Aether

so far the issue has been Resolved for Crystal as I am currently in game as of typing this and have had no more problems so far.

Same for me this morning.

I was reading that it wasnt just the game. Some kind of internet fail safes were knocked offline which restricted access to sections of the internet as a whole.

Dunno if that's what it was but possible. If I find the link again I'll post it

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!