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I have been dealing with this issue for the last few days. I have started the DRK job questline and everytime that I click on the NPC Punctilious Temple Knight, the game crashes. I have restarted my PC, I have uninstalled and reinstalled the game and it still crashes. Please advise.
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-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\mel27\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz (6 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 04/11/18 19:30:15 Ver: 05.0000C
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16311.535MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 25832.375MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.479GB SYSTEM_FREEDISC_SPACE 567.426GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 209.871GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1660
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5991.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8155.768 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4587
SYSTEM_GRAPHICS_DRIVER_DATE 4/2/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1660
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5991.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8155.768 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4587
SYSTEM_GRAPHICS_DRIVER_DATE 4/2/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {07F7AB8D-A207-4AAF-9A98-1E0138B7CE3A}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND VG245 (4- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {5F2AFD53-F9D2-4CF4-8D44-24AA33C68AD5}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0026
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/18/2020 00:00:00
SYSTEM_SOUND Headset Earphone (Corsair VOID Wireless Gaming Dongle)
SYSTEM_SOUND_DEVICE_ID {7B5B0597-A080-4612-85BD-012E8316A6B5}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0997
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/17/2020 00:00:00
SYSTEM_SOUND VG245 (4- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {CA8B2721-A45F-4979-B295-B90C0B826CEB}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0026
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/18/2020 00:00:00
SYSTEM_SOUND Speakers (Yeti Stereo Microphone)
SYSTEM_SOUND_DEVICE_ID {CDB13DBB-ECDD-4A01-A7C5-BD34C7658092}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0997
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/17/2020 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {FB54A88F-5CCD-4A19-9CF0-73DF05893BA6}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {887E3120-5B7A-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {887E5830-5B7A-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0DEDF450-CB63-11E9-8001444553540000}
SYSTEM_INPUT_NAME Hid Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {887E7F40-5B7A-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {25072A10-3F79-11E9-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 100
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {31315BF0-CB63-11E9-8004444553540000}
SYSTEM_INPUT_NAME Corsair VOID PRO Wireless Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {25075120-3F79-11E9-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 100 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {15EA47F0-2A7F-11EA-8001444553540000}
SYSTEM_INPUT_NAME Yeti Stereo Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {15EE8DB0-2A7F-11EA-8002444553540000}
SYSTEM_INPUT_NAME Yeti Stereo Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4EDB2C10-3F79-11E9-8003444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 100 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {887E7F40-5B7A-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Game Crashes Once I click on NPC Punctilious Temple Knight - Google Chrome
Settings
Settings
#general - Discord
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Adobe Creative Cloud
Adobe After Effects 2019
Adobe After Effects 2020
Adobe Media Encoder 2019
Adobe Media Encoder 2020
Audacity 2.3.2
Battle.net
Call of Duty Modern Warfare
ChromaCam (remove only)
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Fraps
Google Chrome
Adobe Illustrator 2019
Adobe Illustrator 2020
Adobe Lightroom
MAGIX Content and Soundpools
Microsoft Edge
Microsoft Edge Update
Music Maker
OBS Studio
Origin
MAGIX PC Check & Tuning 2020
Adobe Photoshop CC 2019
Adobe Photoshop 2020
Adobe Premiere Pro 2019
Adobe Premiere Pro 2020
Razer Synapse
Rockstar Games Launcher
Rockstar Games Social Club
Steam
StreamElements OBS.Live
Wondershare UniConverter(Build 11.1.0.223)
Uplay
WATCH_DOGS2
World of Warcraft
World of Warcraft Beta
World of Warcraft Classic
World of Warcraft Classic Beta
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.23.27820
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Heave Ho
DVD Architect
MSVCRT Redists
Etherborn
Hue
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.23.27820
Wondershare Helper Compact 2.5.3
Grand Theft Auto V
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.23.27820
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Apex Legends
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Epic Games Launcher
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Intel(R) C++ Redistributables on Intel(R) 64
Earthlock
Planet Alpha
Streamlabs OBS 0.11.7
Bitdefender Total Security
Bitdefender Agent
Bitdefender Device Management
Logitech Capture
Fairlight Audio Accelerator Utility
Maxon Cinema 4D R21
Maxon Cinema 4D 22
PostgreSQL 9.5
Subnautica
FINAL FANTASY XIV Online
Wallpaper Engine
PLAYERUNKNOWN'S BATTLEGROUNDS
MONSTER HUNTER: WORLD
PUBG: Test Server
PUBG: Experimental Server
SteelSeries Engine 3.15.2
TAP-Windows 9.21.2
VLC media player
Dauntless
DaVinci Resolve Keyboards
Microsoft Visual C++ 2005 Redistributable (x64)
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
DaVinci Resolve Panels
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
DaVinci Resolve
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
MAGIX Soundpool Music Maker - Feel good
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.23.27820
Music Maker
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820
NVIDIA Ansel
NVIDIA Control Panel 445.87
NVIDIA Graphics Driver 445.87
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA HD Audio Driver 1.3.38.26
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
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Blackmagic RAW Common Components
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Vita Concert Grand LE
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Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
VEGAS Pro 16.0
MSVCRT Redists
Epic Games Launcher Prerequisites (x64)
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Battle.net\Battle.net.exe 00001B6C
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 00002FD4
C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 00004678
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00000540
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003378
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00000AD4
C:\Program Files (x86)\Steam\GameOverlayUI.exe 000011E0
C:\Program Files (x86)\Steam\Steam.exe 00000FE8
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00004A48
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002C74
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00003E2C
C:\Program Files\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 000029F8
C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs\node.exe 00002A24
C:\Program Files\Bitdefender\Bitdefender Security\bdagent.exe 00002A34
C:\Program Files\Bitdefender\Bitdefender Security\bdtrackersnmh.exe 00004A88
C:\Program Files\Bitdefender\Bitdefender Security\bdwtxcr.exe 0000274C
C:\Program Files\WindowsApps\AdobeNotificationClient_2.0.1.8_x86__enpm4xejd91yc\AdobeNotificationClient.exe 000039CC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.63.76.0_x86__kzf8qxf38zg5c\Skype\Skype.exe 00002D7C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20070.10002.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00000840
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBar.exe 000002FC
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBarFT.exe 000034E0
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00003F28
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20071.95.0_x64__8wekyb3d8bbwe\YourPhone.exe 000026FC
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20032.16211.0_x64__8wekyb3d8bbwe\Video.UI.exe 0000204C
C:\ProgramData\Battle.net\Agent\Agent.7117\Agent.exe 00003CAC
C:\Users\mel27\AppData\Local\Discord\app-0.0.307\Discord.exe 00002294
C:\Users\mel27\AppData\Local\Google\Chrome\User Data\SwReporter\84.241.200\software_reporter_tool.exe 000048B8
C:\Users\mel27\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000296C
C:\WINDOWS\Explorer.EXE 00001B0C
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00000B8C
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001EC0
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000021D8
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000010B4
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003628
C:\WINDOWS\system32\DllHost.exe 00003FCC
C:\WINDOWS\system32\SettingSyncHost.exe 00001B7C
C:\WINDOWS\system32\cmd.exe 00003500
C:\WINDOWS\system32\conhost.exe 000041CC
C:\WINDOWS\system32\sihost.exe 0000058C
C:\WINDOWS\system32\svchost.exe 00002ED8
C:\WINDOWS\system32\taskhostw.exe 00000A00
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000450C
C:\Windows\System32\CompPkgSrv.exe 00003D00
C:\Windows\System32\RuntimeBroker.exe 000034F8
C:\Windows\System32\SecurityHealthSystray.exe 00001634
C:\Windows\System32\smartscreen.exe 000018D4
c:\users\mel27\appdata\local\google\chrome\user data\swreporter\84.241.200\software_reporter_tool.exe 00003C34
I was just online, and again I clicked on the Knight and the game crashed. I have also abandoned the quest and restarted it once.
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\mel27\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz (6 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 04/11/18 19:30:15 Ver: 05.0000C
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16311.535MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 25832.375MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.479GB SYSTEM_FREEDISC_SPACE 567.426GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 209.871GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1660
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5991.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8155.768 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4587
SYSTEM_GRAPHICS_DRIVER_DATE 4/2/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1660
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5991.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8155.768 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4587
SYSTEM_GRAPHICS_DRIVER_DATE 4/2/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {07F7AB8D-A207-4AAF-9A98-1E0138B7CE3A}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND VG245 (4- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {5F2AFD53-F9D2-4CF4-8D44-24AA33C68AD5}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0026
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/18/2020 00:00:00
SYSTEM_SOUND Headset Earphone (Corsair VOID Wireless Gaming Dongle)
SYSTEM_SOUND_DEVICE_ID {7B5B0597-A080-4612-85BD-012E8316A6B5}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0997
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/17/2020 00:00:00
SYSTEM_SOUND VG245 (4- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {CA8B2721-A45F-4979-B295-B90C0B826CEB}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0026
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/18/2020 00:00:00
SYSTEM_SOUND Speakers (Yeti Stereo Microphone)
SYSTEM_SOUND_DEVICE_ID {CDB13DBB-ECDD-4A01-A7C5-BD34C7658092}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0997
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/17/2020 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {FB54A88F-5CCD-4A19-9CF0-73DF05893BA6}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {887E3120-5B7A-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {887E5830-5B7A-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0DEDF450-CB63-11E9-8001444553540000}
SYSTEM_INPUT_NAME Hid Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {887E7F40-5B7A-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {25072A10-3F79-11E9-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 100
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {31315BF0-CB63-11E9-8004444553540000}
SYSTEM_INPUT_NAME Corsair VOID PRO Wireless Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {25075120-3F79-11E9-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 100 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {15EA47F0-2A7F-11EA-8001444553540000}
SYSTEM_INPUT_NAME Yeti Stereo Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {15EE8DB0-2A7F-11EA-8002444553540000}
SYSTEM_INPUT_NAME Yeti Stereo Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4EDB2C10-3F79-11E9-8003444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 100 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {887E7F40-5B7A-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Game Crashes Once I click on NPC Punctilious Temple Knight - Google Chrome
Settings
Settings
#general - Discord
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Adobe Creative Cloud
Adobe After Effects 2019
Adobe After Effects 2020
Adobe Media Encoder 2019
Adobe Media Encoder 2020
Audacity 2.3.2
Battle.net
Call of Duty Modern Warfare
ChromaCam (remove only)
Destiny 2
Fraps
Google Chrome
Adobe Illustrator 2019
Adobe Illustrator 2020
Adobe Lightroom
MAGIX Content and Soundpools
Microsoft Edge
Microsoft Edge Update
Music Maker
OBS Studio
Origin
MAGIX PC Check & Tuning 2020
Adobe Photoshop CC 2019
Adobe Photoshop 2020
Adobe Premiere Pro 2019
Adobe Premiere Pro 2020
Razer Synapse
Rockstar Games Launcher
Rockstar Games Social Club
Steam
StreamElements OBS.Live
Wondershare UniConverter(Build 11.1.0.223)
Uplay
WATCH_DOGS2
World of Warcraft
World of Warcraft Beta
World of Warcraft Classic
World of Warcraft Classic Beta
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.23.27820
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Heave Ho
DVD Architect
MSVCRT Redists
Etherborn
Hue
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.23.27820
Wondershare Helper Compact 2.5.3
Grand Theft Auto V
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.23.27820
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Apex Legends
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Epic Games Launcher
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Intel(R) C++ Redistributables on Intel(R) 64
Earthlock
Planet Alpha
Streamlabs OBS 0.11.7
Bitdefender Total Security
Bitdefender Agent
Bitdefender Device Management
Logitech Capture
Fairlight Audio Accelerator Utility
Maxon Cinema 4D R21
Maxon Cinema 4D 22
PostgreSQL 9.5
Subnautica
FINAL FANTASY XIV Online
Wallpaper Engine
PLAYERUNKNOWN'S BATTLEGROUNDS
MONSTER HUNTER: WORLD
PUBG: Test Server
PUBG: Experimental Server
SteelSeries Engine 3.15.2
TAP-Windows 9.21.2
VLC media player
Dauntless
DaVinci Resolve Keyboards
Microsoft Visual C++ 2005 Redistributable (x64)
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
DaVinci Resolve Panels
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
DaVinci Resolve
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
MAGIX Soundpool Music Maker - Feel good
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.23.27820
Music Maker
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820
NVIDIA Ansel
NVIDIA Control Panel 445.87
NVIDIA Graphics Driver 445.87
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA HD Audio Driver 1.3.38.26
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA Update Core
Blackmagic RAW Common Components
Visual C++ 10.0 CRT (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Vita Concert Grand LE
Boris FX Continuum Plug-ins 11 for OpenFX and Compatible Products
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
VEGAS Pro 16.0
MSVCRT Redists
Epic Games Launcher Prerequisites (x64)
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Battle.net\Battle.net.exe 00001B6C
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 00002FD4
C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 00004678
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00000540
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003378
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00000AD4
C:\Program Files (x86)\Steam\GameOverlayUI.exe 000011E0
C:\Program Files (x86)\Steam\Steam.exe 00000FE8
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00004A48
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002C74
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00003E2C
C:\Program Files\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 000029F8
C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs\node.exe 00002A24
C:\Program Files\Bitdefender\Bitdefender Security\bdagent.exe 00002A34
C:\Program Files\Bitdefender\Bitdefender Security\bdtrackersnmh.exe 00004A88
C:\Program Files\Bitdefender\Bitdefender Security\bdwtxcr.exe 0000274C
C:\Program Files\WindowsApps\AdobeNotificationClient_2.0.1.8_x86__enpm4xejd91yc\AdobeNotificationClient.exe 000039CC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.63.76.0_x86__kzf8qxf38zg5c\Skype\Skype.exe 00002D7C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20070.10002.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00000840
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBar.exe 000002FC
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBarFT.exe 000034E0
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00003F28
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20071.95.0_x64__8wekyb3d8bbwe\YourPhone.exe 000026FC
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20032.16211.0_x64__8wekyb3d8bbwe\Video.UI.exe 0000204C
C:\ProgramData\Battle.net\Agent\Agent.7117\Agent.exe 00003CAC
C:\Users\mel27\AppData\Local\Discord\app-0.0.307\Discord.exe 00002294
C:\Users\mel27\AppData\Local\Google\Chrome\User Data\SwReporter\84.241.200\software_reporter_tool.exe 000048B8
C:\Users\mel27\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000296C
C:\WINDOWS\Explorer.EXE 00001B0C
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00000B8C
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001EC0
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000021D8
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000010B4
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003628
C:\WINDOWS\system32\DllHost.exe 00003FCC
C:\WINDOWS\system32\SettingSyncHost.exe 00001B7C
C:\WINDOWS\system32\cmd.exe 00003500
C:\WINDOWS\system32\conhost.exe 000041CC
C:\WINDOWS\system32\sihost.exe 0000058C
C:\WINDOWS\system32\svchost.exe 00002ED8
C:\WINDOWS\system32\taskhostw.exe 00000A00
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000450C
C:\Windows\System32\CompPkgSrv.exe 00003D00
C:\Windows\System32\RuntimeBroker.exe 000034F8
C:\Windows\System32\SecurityHealthSystray.exe 00001634
C:\Windows\System32\smartscreen.exe 000018D4
c:\users\mel27\appdata\local\google\chrome\user data\swreporter\84.241.200\software_reporter_tool.exe 00003C34
Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.
Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:
1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Update and reinstall the drivers for your graphics card
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
Thank you for visiting the Final Fantasy XIV Technical Support Forums.
I've done everything and it still crashes. I was gifted the finishing of the original main storyline to Heavensward, could that have anything to do with it?
Good afternoon and thank you for the reply.
I apologize for the delay in our response to your concern. Does the game crash when it is run in bordeless full screen or windowed mode? Additionally were any updates or changes made to the PC?
Thank you for visiting the Final Fantasy XIV Technical Support Forums
it has crashed on all screen settings. The only new pieces of equipment on my pc would be the CPU and I recently installed a network card, because the motherboard ethernet connection may have been an interruption issue. I have played for a while with both of these pieces in and had no issues, just trying to do the Dark Knight Job quest.
I now have a major problem. A friend of mine bought me up to level 70 Dark Knight and it worked, however I cannot get another job started. Mechinist is another job i had started to see if i still crash and it does at the cutscene that would end the quest to obtain this class. The problem is now more major, I went to continue the Main Story Line, Beyond the Wall, starting into the Stormblood expansion and the game crashed. I tried to log in and it crashed immediately. I am now stuck and cannot continue. I have already uninstalled the game and re-installed again. There is no change.
I disabled my Directx 11 and it loaded up. It appears that is the problem so far
I may have been able to enter The Fringes, but I tried to do the Machinist Job quest and it just continously had the spinning circle on the bottom right corner and nothing happen for about 5 minutes.
Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.
We would like to recommend deleting the locally-saved data folder (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this so you can replace it if it doesn't solve the issue.
Thank you for visiting the Final Fantasy XIV Technical Support Forums.
Did Not Work. I went to the Machinist job quest with the cutscene and again game crashed......
Thank you for posting in the Final Fantasy XIV Technical Support Forums.
This thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.
Thank you for visiting the Final Fantasy XIV Technical Support Forums.