Printable View
Tried downloading the patch today and it gave me the error "Unable to complete version uptate [30437]" after a few minutes downloading. I tried reinstalling but it is still happening a few minutes after starting the download.
Error before reinstalling: https://imgur.com/s18gtYK
Error after reinstalling: https://imgur.com/OntCSnf
Never had any problems downloading patches or updates on this PC
I have a similar problem, I'm waiting to hear from a support ticket. ):
If you have access to a VPN, this usually fonts errors when trying to d.l or patch
If you have access to a VPN, this usually fix errors when trying to d.l or patch
Even with VPN it doesn't work. I'm using Exitlag
Oh mine worked with Private internet access (PIA)
I managed to start the download by deleting the contents of the folder \Documents\My Games\FINAL FANTASY XIV - A Realm Reborn\downloads\ffxivpatch but then i get another error after downloading about 1% to 3% which is the error 11006 20641 20643. So I keep deleting the contents of that folder to restart the download but that would take forever
Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.
Please try the following troubleshooting steps:
- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
-Make sure your fire wall or antivirus program is not interfering with the game
- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
-Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.
Thank you for visiting the Final Fantasy XIV Technical Support Forums.
Thanks for responding. But I have tried all of this but it still doesn't work.
UPDATE: this morning I could download about 25gb but now im constantly getting the error 11006 20641 20643.
Tried to download in safe mode, using google dns, using the ipconfig /release and ipconfig /renew in cmd but still nothing works.
The file it tries to downloads and fails is the 2019.05.29.0001.0000 one
Thank you for posting in the Final Fantasy XIV Technical Support Forums.
Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.
Thank you for visiting the Final Fantasy XIV Technical Support Forums.