Reporting Launcher Related Issue (Europe Region)

We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow the following steps when reporting these issues.

Error encountered
A system error has occurred: -2146697211
HTTPS System Error

Contacting your Internet Service Provider
The issue may be occurring at one of the routes the Internet Service Provider (ISP) takes to reach our servers. The issue may be something that may be resolved on their end, so we would first like you to please contact your ISP. When contacting your ISP, please make sure to receive a ticket reference number from them as this will help us investigate the issue when we need to contact your ISP.

Reporting the issue in this thread
When reporting your issue in this thread, please make sure to provide the following information.

• Name of your Internet Service Provider (ISP)
• Ticket or reference number from your ISP (if you have one)
• Country
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any)
• Frequency (How often does the issue occur?)
• Traceroute results to "secure.square-enix.com" (Learn how to generate traceroute record)

Thank you for your patience and we greatly appreciate your cooperation!

Launcher problem Switzerland

• Name of your Internet Service Provider (ISP): Rii-Seez-Net (https://www.riiseeznet.ch/)
• Ticket or reference number from your ISP (if you have one): None
• Country: Switzerland / SG
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any): 01. June 2020 08:00 AM - til now...
• Frequency (How often does the issue occur?): always
• Traceroute records (optional) (Learn how to generate traceroute record): All routes tried

VPN, DNS Flush, New IP, Reset, Mobile Hotspot, nothing helps....!!!

• Name of your Internet Service Provider (ISP): KPN (http://www.kpn.com)
• Ticket or reference number from your ISP: Don't have one, but I've seen some reports from people using the same provider mentioning that KPN cannot do anything to help, as they think the issue is not on their side.
• Country: The Netherlands
• Date/Time: Since Monday Morning June 1st. When I logged out sunday evening everything was still working fine.
• Frequency: Constantly. On rare occasions, the lodestone or forums do work, but not for long. But the launcher just never works. Tried correcting via PS4 and PC. None of them successful
• Traceroute records: It just keeps saying that the request timed out

Apparently, using a VPN from an unaffected country seems to work, but I don't know if this would be allowed as a temporary fix to this problem :( This issue, for me, only happens with anything FFXIV related. Everything else (games, websites, etc) works perfectly fine.

EDIT: The problem seems to have been fixed? Because it's working fine for me now :o

Issue has veen fixed by Cogent

I got this email yesterday (June 2nd 2020) at 13:00 GMT+1 from Cogent:

Quote:

Hello,

We have found a CEF issue in one of our core routers, you should not see any more packet loss. Your service should now be functioning normally
If you have further questions please feel free to contact us.

Best regards,

Customer Support Europe / European Network Operation Center

So the problem was in the core router: tata.ams03.atlas.cogentco.com

I started getting the where you can't log into the launcher where ffxivboot.exe locks up with this note here 30605 20448 10009 10019 as can't connect to the server

• Name of your Internet Service Provider (ISP) WAOO via Fibia.dk
• Ticket or reference number from your ISP (if you have one)
• Country: Denmark
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any) started happening 3rd of June from around 21:00 o'clock CET
• Frequency (How often does the issue occur?): All the time, can however bypass with my phoneas internet and then switching back to fiber line after getting to the login on launcher.
• Traceroute results to "secure.square-enix.com" (Learn how to generate traceroute record) none needed, it should be obvious that there is some connection problems or run out certificates on the server side that make it hard on some connections to hook up or ID itself with the server.

Quote:

Originally Posted by Themarvin

I started getting the where you can't log into the launcher where ffxivboot.exe locks up with this note here 30605 20448 10009 10019 as can't connect to the server

• Name of your Internet Service Provider (ISP) WAOO via Fibia.dk
• Ticket or reference number from your ISP (if you have one)
• Country: Denmark
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any) started happening 3rd of June from around 21:00 o'clock CET
• Frequency (How often does the issue occur?): All the time, can however bypass with my phoneas internet and then switching back to fiber line after getting to the login on launcher.
• Traceroute results to "secure.square-enix.com" (Learn how to generate traceroute record) none needed, it should be obvious that there is some connection problems or run out certificates on the server side that make it hard on some connections to hook up or ID itself with the server.

Check this thread, seems something related to malware, a solution is being shown there => https://forum.square-enix.com/ffxiv/...48-10009-10019

Name of your Internet Service Provider (ISP) - Rostelecom (rt.ru)
Ticket or reference number from your ISP (if you have one) - none
Country - Russia
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any) - today, 03/20/21
Frequency (How often does the issue occur?) - permanently for now
Traceroute results to "secure.square-enix.com" (Learn how to generate traceroute record)

Трассировка маршрута к secure.square-enix.com [124.150.158.110]
с максимальным числом прыжков 30:

1 <1 мс <1 мс <1 мс RT-GM-3 [192.168.0.1]
2 3 ms 3 ms 3 ms klng-bras4.sz.ip.rostelecom.ru [212.48.195.247]
3 6 ms 7 ms 3 ms 212.48.198.232
4 48 ms 30 ms 32 ms ae21.frkt-cr2.intl.ip.rostelecom.ru [87.226.133.147]
5 42 ms 42 ms 43 ms ipv4.de-cix.fra.de.as2497.iij.ad.jp [80.81.193.136]
6 182 ms 182 ms 182 ms tky001bb11.IIJ.Net [58.138.98.133]
7 182 ms 182 ms 182 ms tky001ip56.IIJ.Net [58.138.102.106]
8 183 ms 183 ms 183 ms 202.232.9.170
9 247 ms 246 ms 246 ms 163.139.130.218
10 264 ms 242 ms 242 ms 210.131.255.34
11 242 ms 242 ms 241 ms 61.195.56.165
12 246 ms 246 ms 245 ms 219.117.144.78
13 242 ms 242 ms 242 ms 219.117.144.57
14 243 ms 242 ms 242 ms 219.117.146.141
15 247 ms 246 ms 247 ms 219.117.147.90
16 254 ms 253 ms 254 ms 124.150.158.110

Trace completed

Tried VPN, reinstall - not working

Problem is new review build of Windows 10, I rolled it back, now game is working.

for me i think this is a steam related issue. when i first went to install patch 6.08, it downloaded like normally until i got an error. after that, i then had the blue login screen instead of the usual launcher. when i logged in, it says there was suspicious activity and my account was restricted. i went into my e-mail and have since reset my password, however i still cannot get on to play via the launcher.

• Name of your Internet Service Provider: Virgin Media
• Country: Scotland, UK
• Date/Time: 08/03/2022 (dd/mm/yyyy), approximately 13:20 onwards
• Frequency: Still ongoing
• Traceroute results to "secure.square-enix.com"

Quote:

1 7 ms 4 ms 5 ms 192.168.0.1
2 12 ms 16 ms 12 ms 10.53.39.77
3 12 ms 12 ms 11 ms uddi-core-2a-ae72-0.network.virginmedia.net [80.3.16.125]
4 * * * Request timed out.
5 * * * Request timed out.
6 26 ms 27 ms 26 ms 86.85-254-62.static.virginmediabusiness.co.uk [62.254.85.86]
7 * * * Request timed out.
8 27 ms 26 ms 28 ms be2868.ccr41.lon13.atlas.cogentco.com [154.54.57.153]
9 117 ms 110 ms 109 ms be2317.ccr41.jfk02.atlas.cogentco.com [154.54.30.185]
10 110 ms 111 ms 109 ms be2806.ccr41.dca01.atlas.cogentco.com [154.54.40.106]
11 129 ms 127 ms 127 ms be2112.ccr41.atl01.atlas.cogentco.com [154.54.7.158]
12 152 ms 151 ms 150 ms be2687.ccr41.iah01.atlas.cogentco.com [154.54.28.70]
13 170 ms 170 ms 172 ms be2927.ccr21.elp01.atlas.cogentco.com [154.54.29.222]
14 169 ms 169 ms 176 ms be2929.ccr31.phx01.atlas.cogentco.com [154.54.42.65]
15 174 ms 172 ms 169 ms be2931.ccr41.lax01.atlas.cogentco.com [154.54.44.86]
16 169 ms 169 ms 170 ms be3271.ccr41.lax04.atlas.cogentco.com [154.54.42.102]
17 266 ms 267 ms 264 ms be2894.ccr71.tyo01.atlas.cogentco.com [154.54.1.22]
18 265 ms 264 ms 273 ms be3074.rcr51.b060372-1.tyo01.atlas.cogentco.com [154.54.2.178]
19 264 ms 265 ms 264 ms square-enix.demarc.cogentco.com [154.18.1.146]
20 265 ms 266 ms 268 ms 61.195.56.165
21 280 ms 263 ms 262 ms 219.117.144.78
22 268 ms 267 ms 263 ms 219.117.144.49
23 269 ms 271 ms 275 ms 219.117.146.129
24 271 ms 264 ms 261 ms 219.117.147.86
25 264 ms 263 ms 260 ms 124.150.158.110

edit: as of approximately 15:40, i have been able to link my steam account with my squenix account, and i can now get into the game. not sure of the cause nor the fix, but i know the team are working on it.

My launcher opens, but I just get "A connection error has occurred. Please try again later." My friends who play are not having any issues.
Have tried restarting my PC and internet connection, reinstalling, downloading the windows version of the launcher (as I usually run it through steam), and all are getting this issue, as well as all the stuff usually suggested in the FAQ type thing.

• Name of your Internet Service Provider (ISP) - KT
• Ticket or reference number from your ISP (if you have one) - None
• Country - South Korea, but originally from New Zealand
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any) - started happening about 1 hour ago (1:55pm JST).
• Frequency (How often does the issue occur?) - this is the first time.
• Traceroute results to "secure.square-enix.com"
Tracing route to secure.square-enix.com [124.150.158.110]
over a maximum of 30 hops:

1 2 ms 1 ms <1 ms 218.149.99.126
2 3 ms 3 ms 3 ms 211.194.47.73
3 2 ms 3 ms 3 ms 61.78.46.108
4 4 ms 4 ms 4 ms 112.190.229.73
5 7 ms 8 ms 8 ms 112.174.48.122
6 8 ms 8 ms 8 ms 112.174.86.206
7 40 ms 40 ms 40 ms 121.189.3.34
8 42 ms 45 ms 43 ms ae-6.r31.tokyjp05.jp.bb.gin.ntt.net [129.250.2.130]
9 40 ms 41 ms 40 ms ae-3.r01.tokyjp08.jp.bb.gin.ntt.net [129.250.6.133]
10 38 ms 37 ms 38 ms ae-1.a00.tokyjp08.jp.bb.gin.ntt.net [129.250.6.105]
11 36 ms 35 ms 35 ms xe-0-0-8-1.a00.tokyjp08.jp.ce.gin.ntt.net [203.105.72.174]
12 35 ms 35 ms 34 ms 219.117.144.66
13 36 ms 36 ms 36 ms 219.117.144.45
14 36 ms 36 ms 36 ms 219.117.146.129
15 35 ms 35 ms 35 ms 219.117.147.86
16 35 ms 34 ms 34 ms 124.150.158.110

Launcher stuck on grey FFXIV logo from today

- Name of your Internet Service Provider (ISP): Virgin Media
- Ticket or reference number from your ISP (if you have one): None
- Country: UK
- Date/Time (When did the issue start happening, at what specific times does this issue arise, if any): today, 23 Aug 2022, 1pm
- Frequency (How often does the issue occur?): everytime on game boot since then
- Traceroute results to "secure.square-enix.com" (Learn how to generate traceroute record)
traceroute to secure.square-enix.com (124.150.158.110), 30 hops max, 60 byte packets

Code:

1 _gateway (192.168.1.1) 0.665 ms 1.785 ms 1.776 ms 2 * * * 3 bmly-core-2b-xe-821-0.network.virginmedia.net (213.105.194.81) 18.832 ms 19.064 ms 29.010 ms 4 * * * 5 host-62-254-42.174.not-set-yet.virginmedia.net.42.254.62.in-addr.arpa (62.254.42.174) 29.901 ms 29.601 ms 21.447 ms 6 213.46.174.118 (213.46.174.118) 30.437 ms 13.535 ms 21.174 ms 7 ldn-bb4-link.ip.twelve99.net (62.115.120.238) 20.727 ms ldn-bb1-link.ip.twelve99.net (62.115.122.188) 21.675 ms 22.695 ms 8 prs-bb1-link.ip.twelve99.net (62.115.135.25) 29.273 ms * prs-bb2-link.ip.twelve99.net (62.115.133.239) 27.560 ms 9 mei-b4-link.ip.twelve99.net (62.115.118.91) 36.849 ms 36.353 ms 38.888 ms 10 * * * 11 mei-b4-link.ip.twelve99.net (62.115.135.140) 192.012 ms osa-b1-link.ip.twelve99.net (62.115.115.63) 235.908 ms mei-b4-link.ip.twelve99.net (62.115.135.140) 191.153 ms 12 tky-b2-link.ip.twelve99.net (62.115.115.64) 416.012 ms 416.426 ms 412.196 ms 13 squareenix-svc081441-ic371309.ip.twelve99-cust.net (62.115.38.91) 247.414 ms ash-bb2-link.ip.twelve99.net (62.115.112.242) 280.812 ms 61.195.56.165 (61.195.56.165) 249.344 ms 14 lax-b23-link.ip.twelve99.net (62.115.137.39) 332.698 ms 219.117.144.78 (219.117.144.78) 246.831 ms lax-b23-link.ip.twelve99.net (62.115.137.39) 338.962 ms 15 219.117.144.57 (219.117.144.57) 247.530 ms 219.117.144.78 (219.117.144.78) 255.318 ms * 16 squareenix-svc081441-ic371309.ip.twelve99-cust.net (62.115.38.91) 455.225 ms 219.117.146.141 (219.117.146.141) 251.415 ms 219.117.144.57 (219.117.144.57) 254.631 ms 17 61.195.56.165 (61.195.56.165) 450.405 ms 445.823 ms 219.117.147.90 (219.117.147.90) 246.903 ms 18 219.117.144.78 (219.117.144.78) 433.574 ms * * 19 219.117.144.49 (219.117.144.49) 436.941 ms * * 20 * 219.117.146.137 (219.117.146.137) 431.202 ms 219.117.146.129 (219.117.146.129) 436.276 ms 21 219.117.147.90 (219.117.147.90) 455.917 ms 455.897 ms * 22 * * * 23 * * * 24 * * * 25 * * * 26 * * * 27 * * * 28 * * * 29 * * * 30 * * *

Was working completely fine, seemed the 6.2 patch did something to break it? No idea what to do from here.

Major launcher Issues for number of users from 12 December

- Name of your Internet Service Provider (ISP): Virgin Media
- Ticket or reference number from your ISP (if you have one): None
- Country: UK
- Date/Time (When did the issue start happening, at what specific times does this issue arise, if any): Yesterday, 12 Dec 2022, 5pm
- Frequency (How often does the issue occur?): everytime on game boot since then

Lots of people in the UK have been reporting launcher issues from the same time yesterday. Lots of posts on Facebook groups and Down Detector.

https://downdetector.co.uk/status/finalfantasyviipc/

Errors encountered
- Unable to completer version update. [30426][19900][2]
- Unable to update patch files. [11006][20815][20866][19900][5] D:/Steam/steamapps/common/FINAL FANTASY XIV Online/game/ffxiv_dx11.exe

• Name of your Internet Service Provider (ISP): KPN
• Ticket or reference number from your ISP (if you have one): None
• Country: The Netherlands
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any): Tuesday 10/01/2023 around 19:00
• Frequency (How often does the issue occur?):The issue is always present.

When the first issue appeared did I used the "Restore Game Data" option in the launcher which caused the second error to appear. I then followed the launcher's advice to reinstall the game which worked the first 24 hours, but I encountered the first issue again ofter that period of time.

• Error encountered: 5006
• Name of your Internet Service Provider (ISP): Free
• Ticket or reference number from your ISP (if you have one): None
• Country: France
• Date/Time: Saturday 21st. 8:30
• Frequency: Just started happening this morning. I tried to log in several times in a row and could not get past the title screen. It worked fine last night. Hopefully that is temporary.

Traceroot:

Détermination de l’itinéraire vers secure.square-enix.com [124.150.158.110]
avec un maximum de 30 sauts*:

1 <1 ms <1 ms <1 ms 192.168.0.254
2 1 ms <1 ms <1 ms 78.194.95.254
3 <1 ms <1 ms <1 ms 78.255.62.126
4 <1 ms <1 ms <1 ms car94-ncs540-1-be3.intf.nro.proxad.net [78.254.243.186]
5 <1 ms <1 ms <1 ms joinville-9k-1-bd2000.intf.nro.proxad.net [78.254.252.97]
6 1 ms 1 ms 1 ms p11-crs16-1-be1006.intf.routers.proxad.net [194.149.160.105]
7 2 ms 1 ms 2 ms th2-9k-3-be3000.intf.nro.proxad.net [78.254.253.197]
8 1 ms 2 ms 2 ms prs-b3-link.ip.twelve99.net [62.115.46.68]
9 2 ms 2 ms 2 ms prs-bb2-link.ip.twelve99.net [62.115.118.62]
10 249 ms 249 ms 249 ms mei-b5-link.ip.twelve99.net [62.115.124.57]
11 13 ms 12 ms 12 ms mei-b4-link.ip.twelve99.net [62.115.124.53]
12 183 ms 183 ms 183 ms snge-b5-link.ip.twelve99.net [62.115.143.23]
13 249 ms 249 ms 248 ms tky-b2-link.ip.twelve99.net [62.115.116.203]
14 258 ms 258 ms 258 ms squareenix-svc081441-ic371309.ip.twelve99-cust.net [62.115.38.91]
15 304 ms 303 ms 299 ms 61.195.56.165
16 271 ms 271 ms 271 ms 219.117.144.78
17 281 ms 287 ms 280 ms 219.117.144.57
18 283 ms 284 ms 286 ms 219.117.146.141
19 282 ms 285 ms 270 ms 219.117.147.90
20 299 ms 281 ms 281 ms 124.150.158.110

Itinéraire déterminé.

EDIT: It seems like it was a temporary issue. I have been able to log in and play half an hour later and have been able to play without issue for the rest of the day.

• Name of your Internet Service Provider (ISP): Frontier
• Ticket or reference number from your ISP (if you have one)
• Country USA
• Date/Time Feb 25 2023, 1:00pm CST
• Frequency Constant
• Traceroute results to "secure.square-enix.com" (Learn how to generate traceroute record)
Tracing route to secure.square-enix.com [124.150.158.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms RT-ACRH13-332C [192.168.50.1]
2 15 ms 23 ms 14 ms 10.52.2.8
3 37 ms 24 ms 13 ms 172.108.175.2
4 18 ms 24 ms 19 ms 172.102.46.125
5 14 ms 18 ms 25 ms ae14---0.scr02.dlls.tx.frontiernet.net [74.40.4.97]
6 24 ms 24 ms 28 ms ae1---0.cbr06.dlls.tx.frontiernet.net [45.52.201.127]
7 * * * Request timed out.
8 30 ms 36 ms 21 ms be2764.ccr32.dfw01.atlas.cogentco.com [154.54.47.213]
9 20 ms 19 ms 23 ms be2443.ccr42.iah01.atlas.cogentco.com [154.54.44.229]
10 44 ms 43 ms 39 ms be2928.ccr21.elp01.atlas.cogentco.com [154.54.30.162]
11 52 ms 49 ms 53 ms be2929.ccr31.phx01.atlas.cogentco.com [154.54.42.65]
12 59 ms 64 ms 63 ms be2931.ccr41.lax01.atlas.cogentco.com [154.54.44.86]
13 61 ms 63 ms 64 ms be3271.ccr41.lax04.atlas.cogentco.com [154.54.42.102]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

9002 over and over and i have excelent net why

9002 over and over and i have excelent net why then the blowser pops on get the browser and tank = disable the get browser and might work i dont want the browser

Error encountered
A system error has occurred: -2146697211
HTTPS System Error

- Name of your Internet Service Provider - Ziggo
- Ticket or reference number from your ISP - None|
- Country - The Netherlands
- Date/Time - happened on 08 Juli 2023
- Frequency - 1st time
- Traceroute to secure.square-enix.com
Tracing route to secure.square-enix.com [124.150.158.110]
over a maximum of 30 hops:

1 1 ms 1 ms 2 ms 192.168.178.1
2 * * * Request timed out.
3 28 ms 29 ms 20 ms gv-rc0011-cr101-et85-201.core.as33915.net [213.51.196.249]
4 11 ms 11 ms 12 ms asd-rc0001-cr101-be156-10.core.as9143.net [213.51.158.0]
5 9 ms 10 ms 12 ms nl-ams14a-ri1-ae50.core.as9143.net [213.51.64.58]
6 * * * Request timed out.
7 26 ms 25 ms 24 ms be12265.ccr41.par01.atlas.cogentco.com [130.117.2.142]
8 34 ms 34 ms 35 ms be2779.ccr31.mrs02.atlas.cogentco.com [154.54.72.110]
9 255 ms 258 ms 256 ms be2899.ccr21.hkg02.atlas.cogentco.com [154.54.0.42]
10 * 262 ms 259 ms be3011.ccr71.tyo01.atlas.cogentco.com [154.54.89.201]
11 259 ms 258 ms 258 ms be3074.rcr51.b060372-1.tyo01.atlas.cogentco.com [154.54.2.178]
12 248 ms 249 ms 249 ms square-enix.demarc.cogentco.com [154.18.1.146]
13 * 249 ms 248 ms 219.117.144.118
14 251 ms 249 ms 249 ms 219.117.144.45
15 * 250 ms 247 ms 219.117.146.137
16 248 ms 248 ms 249 ms 219.117.147.90
17 259 ms 255 ms 256 ms 124.150.158.110

Happened out of the blue.
Deleted the ffxiv folder in My Documents, reinstalled the game, changed DNS (tried a few), reset IE/Edge/Chrome, tried VPN.
All other online games work fine.
Temporary stopped my subscription because I can't play it, will continue when it works again.

• Name of your Internet Service Provider (ISP) : Telekom Germany
• Ticket or reference number from your ISP (if you have one) none
• Country Germany
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any) 21.07.23 since 10 am
• Frequency (How often does the issue occur?) always

i tried to log in, then this little nice guy "A system error has occurred: -2146697211
HTTPS System Error" appeared.
i don't know what to do, to solve this problem.

i already restart my router, restart my pc, deinstalled and reinstalled ff, tried to clear my cache on the internet explorer but nothing works.

maybe someone can help me with that.

thanks alot

issue happening to myself aswell as friends in my area

having this issue all morning, my friend and i are both having the same issue

• (ISP): Bell
• Country: Canada
• Date/Time: 14/12/2023
• Frequency: all day
• Traceroute results to "secure.square-enix.com":
Tracing route to secure.square-enix.com [124.150.158.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms RT-AX88U-B820 [192.168.50.1]
2 2 ms 3 ms 3 ms 10.11.10.73
3 * * * Request timed out.
4 4 ms 3 ms 4 ms 10.115.17.229
5 * * * Request timed out.
6 24 ms 25 ms 24 ms 64.230.59.212
7 23 ms 23 ms 23 ms cr02-mtrlpq02ho6_bundle-ether8.net.bell.ca [142.124.127.253]
8 * * * Request timed out.
9 22 ms 22 ms 22 ms 64.230.79.89
10 22 ms 22 ms 27 ms peering.kddi.com [198.32.160.25]
11 22 ms 22 ms 22 ms 59.128.3.85
12 80 ms 80 ms 80 ms 203.181.106.217
13 184 ms 184 ms 184 ms 106.187.12.13
14 183 ms 183 ms 185 ms 27.85.227.109
15 192 ms 189 ms 189 ms oteJIN301.int-gw.kddi.ne.jp [27.86.32.2]
16 189 ms 190 ms 190 ms 125.29.26.42
17 182 ms 183 ms 184 ms 133.208.191.149
18 * * * Request timed out.
19 * * * Request timed out.
20 187 ms 187 ms 187 ms 219.117.144.45
21 187 ms 186 ms 187 ms 219.117.146.129
22 186 ms 187 ms 187 ms 219.117.147.86
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Launcher problem France

Name of the ISP : Free
Ticket or reference from ISP : None
Country : France
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any) : since a few days ago (no precise date/time)
Frequency (How often does the issue occur?): everytime I click play after I login and launch the game.
Traceroute records (optional) (Learn how to generate traceroute record): the solution someone posted on this thread : http://forum.square-enix.com/ffxiv/t...=1#post1981003

Had issues on ps5. Always comes back each new day. Seems to be with ps5 network. Some games work but ffxiv and ps plus not at first. I get it working but returns every time it comes out of sleep or restart. Sony did something with last forward update that messes it up.

Name of my ISP: A1 Telekom Austria
Ticket or reference number: I was unable to generate a ticket over the weekend
Country: Austria
Date/Time: the error since April the 2nd
Frequency: every time I try to start the game
Tracerout results:

Quote:

Routenverfolgung zu secure.square-enix.com [61.195.53.13]
über maximal 30 Hops:

1 1 ms 1 ms 1 ms a1modem.home [10.0.0.138]
2 * * * Zeitüberschreitung der Anforderung.
3 * * * Zeitüberschreitung der Anforderung.
4 * * * Zeitüberschreitung der Anforderung.
5 * * * Zeitüberschreitung der Anforderung.
6 14 ms * * win-bb1-link.ip.twelve99.net [62.115.114.184]
7 27 ms 28 ms 28 ms ffm-bb1-link.ip.twelve99.net [62.115.137.202]
8 42 ms 39 ms 39 ms mei-b5-link.ip.twelve99.net [62.115.124.59]
9 * * * Zeitüberschreitung der Anforderung.
10 * * * Zeitüberschreitung der Anforderung.
11 342 ms 339 ms 338 ms tky-b2-link.ip.twelve99.net [62.115.126.134]
12 353 ms 358 ms 318 ms squareenix-ic-371309.ip.twelve99-cust.net [62.115.38.91]
13 361 ms 359 ms 368 ms 219.117.144.122
14 342 ms 339 ms 338 ms 219.117.144.57
15 342 ms 338 ms 328 ms 219.117.146.141
16 302 ms 318 ms 338 ms 219.117.145.142
17 * * * Zeitüberschreitung der Anforderung.
18 * * * Zeitüberschreitung der Anforderung.
19 * * * Zeitüberschreitung der Anforderung.
20 * * * Zeitüberschreitung der Anforderung.
21 * * * Zeitüberschreitung der Anforderung.
22 * * * Zeitüberschreitung der Anforderung.
23 * * * Zeitüberschreitung der Anforderung.
24 * * * Zeitüberschreitung der Anforderung.
25 * * * Zeitüberschreitung der Anforderung.
26 * * * Zeitüberschreitung der Anforderung.
27 * * * Zeitüberschreitung der Anforderung.
28 * * * Zeitüberschreitung der Anforderung.
29 * * * Zeitüberschreitung der Anforderung.
30 * * * Zeitüberschreitung der Anforderung.

Ablaufverfolgung beendet.

I tried uninstalling/reinstalling, restarting PC/router, launching as admin, resetting internet settings and enabling all SSL/TSL settings.
None of the above worked so far.

• Name of your Internet Service Provider (ISP): Fortetelecom
• Ticket or reference number from your ISP (if you have one): None
• Country: Brazil
• Date/Time: 13/04/2024
• Frequency (How often does the issue occur?): Every time I try to login.
• Traceroute results to "secure.square-enix.com" (Learn how to generate traceroute record):
Rastreando a rota para secure.square-enix.com [61.195.53.13]
com no máximo 30 saltos:

1 1 ms 1 ms 2 ms Lc[192.168.31.1]
5 9 ms 8 ms 9 ms ae1-3012.edge-gig-cr1.fortetelecom.com.br [186.237.48.201]
6 7 ms 8 ms 4 ms irb-854.edge-a.spo-piac.algartelecom.com.br [201.48.84.226]
7 118 ms 117 ms 119 ms 100.127.9.49
8 118 ms 118 ms 117 ms et-14-0-0-0.ptx-a.spo511.algartelecom.com.br [170.84.34.174]
9 120 ms 115 ms 119 ms et-0-0-1-0.monet.border-a.bct.algartelecom.com.br [168.197.23.189]
10 119 ms 118 ms 117 ms et-0-0-3-0.border-b.bct.algartelecom.com.br [168.197.23.198]
11 * * * Esgotado o tempo limite do pedido.
12 176 ms 189 ms 177 ms be3455.ccr22.mia01.atlas.cogentco.com [154.54.85.129]
13 198 ms 197 ms 203 ms be3570.ccr42.iah01.atlas.cogentco.com [154.54.84.1]
14 217 ms 215 ms 216 ms be3851.ccr22.elp02.atlas.cogentco.com [154.54.2.6]
15 226 ms 222 ms 224 ms be3872.ccr32.phx01.atlas.cogentco.com [154.54.26.53]
16 238 ms 237 ms * be2932.ccr42.lax01.atlas.cogentco.com [154.54.45.162]
17 182 ms 184 ms 180 ms be3360.ccr41.lax04.atlas.cogentco.com [154.54.25.150]
18 340 ms * 340 ms be2894.ccr72.tyo01.atlas.cogentco.com [154.54.1.22]
19 337 ms 340 ms 341 ms be3050.rcr51.b060372-1.tyo01.atlas.cogentco.com [154.54.91.214]
20 343 ms 340 ms 341 ms square-enix.demarc.cogentco.com [154.18.1.146]
21 338 ms 338 ms 340 ms 219.117.144.122
22 281 ms 284 ms 282 ms 219.117.144.49
23 344 ms 343 ms 343 ms 219.117.146.129
24 289 ms 284 ms 282 ms 219.117.145.138
25 * * * Esgotado o tempo limite do pedido.
26 * * * Esgotado o tempo limite do pedido.
27 * * * Esgotado o tempo limite do pedido.

Quote:

Originally Posted by Huebmayer

Name of my ISP: A1 Telekom Austria
Ticket or reference number: I was unable to generate a ticket over the weekend
Country: Austria
Date/Time: the error since April the 2nd
Frequency: every time I try to start the game
Tracerout results:

I tried uninstalling/reinstalling, restarting PC/router, launching as admin, resetting internet settings and enabling all SSL/TSL settings.
None of the above worked so far.

Hello @Huebmayer @moraesz,

you are both doing a wrong tracert to the wrong IP adress. 219.117.145.142 seems a Square Enix Japan IP address from square-enix.com . Its clear, that from Austria the latency is very high. this are not the game server!
Check the correct IP:
JP: 119.252.37.58 (tracert 119.252.37.58)
NA: 204.2.29.122 (tracert 204.2.29.122)
EU: 80.239.145.101 (tracert 80.239.145.101)
Oceanic: 153.254.80.65 (tracert 153.254.80.65)

Further details here:
https://eu.finalfantasyxiv.com/lodes...a14f5c38a5cba1

Quote:

The following covers the main causes of network issues, such as packet loss, and how to address them, as well as information we would like you to provide to us. Please submit your information through our support form.

Well gee...

...maybe if you hadn't decided to force people to use MS Edge instead of just using their default browser.
Does this qualify as FAFO?

Been having issues with the game on ps5 daily since the most recent major patch. Issues getting the launcher to load, then I get in, issued getting to character screen, then issues logging into the world.

This is DAILY. I will literally close and relaunch the game 10+ times before finally managing to log in.

This is so frustrating because I feel like the game is nearly unplayable.