Sent ticket about account being compromised

How long does ticket usually take? Got no email stating i submitted a ticket nor do i see a tracker. I just came back yesterday after 6-7 months. between this morning and last night someone accessed my account from Canada and im missing 21 million gil

"Usual" estimates aren't gonna cut it here sadly. Their support staff are working with limited resources from home due to the epidemic.
(https://na.finalfantasyxiv.com/lodes...c3693cf1d8d957)

Your case is probably gonna take a hot minute to solve.

It's not going to be instant i'm afraid. you're in for a bit of a wait.

I don't think we can really give a time frame at this point of how long it can take.

This thread covers this status of the support center currently with NA servers. (Or keep an eye on the Important Notices forums for updates regarding support centers , etc)

Hopefully it is sooner, rather than later... Just don't be surprised if it takes a little longer than you expect currently.

Thank you all, still waiting. Just a waiting game now i guess

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Originally Posted by shadyn3rd

How long does ticket usually take? Got no email stating i submitted a ticket nor do i see a tracker. I just came back yesterday after 6-7 months. between this morning and last night someone accessed my account from Canada and im missing 21 million gil

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Someone in our FC had their account compromised back in March. It took two weeks to restore the account, plus another week before they rollbacked the character data (all the gear acquired in that week was lost).

With the current limits on customer service, it will likely take longer. I just want to stress based on what happened to our FC member - don't think getting access back to the account is the end of the process. Wait until you get an email stating the character rollback was also completed before you start purchasing items whether through scrip, tomestone or gil. Otherwise you may end up losing items you had acquired through game play after you got access back.

Jesus, did they get some playtime back too? i literally just renewed sub on Sunday.

Honestly I wish se would just make a statement we will not do anything unless you use the one time code.

Thats the thing Kewitt, it was enabled from the day before as well as a password reset. i came back after 6-7 months off. couldn't remember my password. I reset it and kept getting the notification in game about paying for teleporting. So i activated it. Went to bed. woke up, played for about an hour. internet went out. 45 minutes later it came back. logged in. did 2-3 missions and noticed it was gone.

Did you maybe receive a link in-game directing you to the forums to which you logged in?

Well if you had the one time code active you get unlimit account resets.

Nope and still waiting btw

Monday will be 3 weeks. still no response....... about to issue a chargeback for sub, retainers, new mount and app. this is freaking ridiculous

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Originally Posted by shadyn3rd

Monday will be 3 weeks. still no response....... about to issue a chargeback for sub, retainers, new mount and app. this is freaking ridiculous

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Say goodbye to your account for good then.

Do not chargeback your account. This is a surefire way to get a permanent ban on your account with little chance of recovery.

Be patient. They answer tickets in the order they get them, they will not cherry pick yours out when there may be hundreds of thousands of requests before yours. Politely request free game time in your ticket since you were unable to play during the wait for your account.

Source : Worked (currently working) in billing for game companies. Chargeback = perma ban until you repay what you charged back.

Edit : Reread and you're just missing gil and have access to your account. You won't get free game time for your wait, and they will probably roll back your account to the date it was compromised. Hope you didn't do anything since then.

Quote:

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Originally Posted by shadyn3rd

How long does ticket usually take? Got no email stating i submitted a ticket nor do i see a tracker. I just came back yesterday after 6-7 months. between this morning and last night someone accessed my account from Canada and im missing 21 million gil

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The total time it took for me when my account was compromised was about 2 months. That's from me sending the ticket in, to them restoring my account and that was during the holidays.

They will not rollback your account btw, unless you have a ton of things missing. I only had gill missing and all the did was restore the gil.