Mogstation Character list wrong

I've tried posting this in bug reports, ringing customer service and email, I honestly don't know what to do, I'm not technologically savvy so its hard to explain anything past the basic problem, but my character list on mogstation is wrong, first picture is my character list on mogstation (which is wrong)

https://cdn.discordapp.com/attachmen...92/unknown.png

Second image is my lodestone character list (which is correct)

https://cdn.discordapp.com/attachmen.../unknown_1.png

the problem this creates is, if i wanted to buy for Olivia Button I couldn't because the character just isn't on mogstation... I want to buy things for my characters, but I can't. Please can you help me or at least point me in the right direction of who can help? I've been trying to sort this problem for over a year... Please I just want this to be over so i can buy glamour items for my characters

Seems likely you are logging into the Mogstation under a different user account than the one here and/or on the Loadstone.
The two sites are not directly connected, meaning you have to log into each separately.
If you are using a different account login on the Mogstation than the one here, Log Out of the Mogstation, and then manually log back in using your User/Password that you use on the Loadstone/Here/In-game.

These are the same account Rin Ryder was Rin Haruno's Original name, those characters existed about 2-3 years ago it hasn't updated since then

All you need to do is proceed to the next step.
You'll be shown the character (even if incorrect) with a buitton to link to their (currently correct) lodestone profile.

https://i.imgur.com/yTgukFc.jpg

Just click that and if it's not the character you actually want it sent to, pick someone else.

This is by no means a fix or to say SE shouldn't get this updated more often, but it's a way to deal with it in the meantime.

but that doesn't help when 2 of those characters don't exist and the character I want doesn't exist on my mogstation... I'm sorry this has just been stressing me out :(

I'm sorry if I am sucking at describing this but I'm doing all I can and trying to get a friend to help me say the right words to describe

This is what I get if i do it on a deleted character, was hoping it would somehow link to a character on my account by ID space number... (According to what he says that may have been the case in it working)

https://media.discordapp.net/attachm...832&height=666

Oh here I saw you had four characters in each and assumed they were renamed but the actual same four original characters, not new ones.
This sounds like it might need a support ticket or someone from their chat support to help.

I tried that but I just don't think i could get them to understand what was going on

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have you tried accessing Mog Station on a different browser or even in Incognito Mode or Private Browsing? We would like to see if the issue lays with the website itself.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Different browsers(Edge Chrome and Opera), private mode/incognito on all 3 and even a friends PC

This is by no means a fix but if you are buying items (and not like...character renames or server switches) you can opt to send to a friend and then just use the code on yourself. Hope you can get things settled.

but then i can only redeem on the mogstation characters if its character locked... it will make me choose

I've seen some people in the past have a similar problem and the fixed it by relogging on the specific character ingame then visiting the mogstation. Not sure if it will work. Are you have any lodestone issues as well?

no lodestone issues, only mogstation, 2 of the characters on it don't even exist anymore

Hey, I'm just wondering why this has been moved from tech support to General Discussion?

Forum tech support is generally for issues with the game itself, not the website. Customer service is generally where to take concerns with the websites. There is a forum for website bugs too, but I don't know how useful posting in there would be.

Do you have multiple service accounts on the same Square Enix account? Does it display all the wrong characters at the bottom of the main mog station page as well or only in the drop down box when purchasing?

only 1 service account, just checked, and the character list on mogstation is my old list from years ago... Rin Ryder is now Rin haruno and 2 of the characters just don't exist anymore