Crystal Data Center - kicked from game, can't log in, getting 2002 or 90002 errors

Hi,

I'd been connected and playing all day with no problems. Was playing Triple Triad in Kugane and got tossed from the game. Now I either get:

Upon logging into the game from the launcher and hitting start, I mostly get the 2002 error 'The lobby server connection has encountered an error.'

And on the rare chance I get to character select, it makes me wait in queue because the World is full, I get to the 'Now loading' screen, then I get kicked out again with a 90002 error 'Connection with the server was lost.'

I'm on the Crystal server on Brynhildr. Up until this last patch I'd never had a single connection problem. This happened to me yesterday as well but cleared up after about 10 minutes. Tonight I've been unable to log back in for well over an hour.

Tried the other suggestions about making changes to the Internet Explorer. Tried resetting my router. Tried a dnsflush, nothing is working. All my other internet connections and games are working fine.

Are you able to log in with other characters or is it just that one that is having issues?

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums,

Please try the following troubleshooting steps:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

-Make sure your fire wall or antivirus program is not interfering with the game

- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

-Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

If it is only happening with one character, you may want to try deleting the locally-saved data folder (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this so you can replace it if it doesn't solve the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

I have same issue on Behemoth it start 9002 then follow up by 2002 then finally can't load the launcher errors

I been play ffxiv for few hours

same issue and i'm in aether.

Lamia is down too

Yeah it's started for me as well. I was in the middle of a stream so I managed to capture it. With fantastic timing as well as an npc just shouted out "Now is not the time for drastic action!" 90002

Crystal DC, Coeurl server, same issue. I can log into the launcher (for now) and into the client, but soon as I attempt to connect to a DC, whether it's my home or another one such as Aether, 2002. I made it to the char select once where it just disconnected me on loading into the game after waiting in queue.

Same issues as above, on Coeurl (Crystal DC).

Went to switch characters, got a lobby error. Now I'm having both launcher issues and when I CAN get in, I'm getting either more lobby errors or booted within ten seconds of fully logging in.


UPDATE: As of 5:22pm CDT, back to normal for me with no issue!

Do you know what IP/Server your game is connects to? May help the support team troubleshoot.

While playing the game and logged in, alt-Tab to go back to Windows, press Windows-R to run a command, type in 'resmon' and hit 'Enter' to start Windows Resource Monitor. Under the Network bar look for ffxiv_dx11.exe process, and the FFXIV server your computer is connected to is listed under 'Address'. It can also be found under 'TCP Connections' and 'Remote Address' column.

I've done everything in this post, and it doesn't fix the problem. Changed the Internet Explorer, ports are all open, don't have a firewall other than Microsoft basic security, deleted the folder, and so on. I'm getting booted at least once a night, can't log back in for anywhere for 15-30 minutes. It's the same thing every single time. I get 2002 errors, the rare times it takes me to char select and makes me wait in queue because the World is full, I get to loading screen then get kicked out of that as well with a 90002 error.

When this happens, I can connect to any other game or webpage on the planet, except connect to the game server.

Yeah, I've been having these issues as well. You know how everyone floods the Ishgard FATE zone? Because I feel like the mass amount of people there doing the FATE actions could be flooding the server similar to a DDoS and either causing lag or disconnects in that respect when sending the action to the servers to process since Ishgard FATE started not too long ago for Zalera. Perhaps SE could fix that instance?

And more tonight right at 10pm EST. 2002, 10105, 90002 errors, yet here I am on the forums with no problems connecting anywhere else in the world via internet.

Quote:

---

Originally Posted by Rhaervis

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums,

- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
Thank you for visiting the Final Fantasy XIV Technical Support Forums.

---

Hi,

I just found an older post that had the instructions of:

- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.

Your post didn't have the line about changing the Compatibility. Is that still something I should be doing, changing it to Windows 7? My default was at Windows 8. I was confused when I tried to follow your instructions about hitting apply because it was greyed out as I hadn't made any changes.

Same here from Kujata server, Singaporean player. Started lagging and disconnecting after the Ddos attacks.

Tracing route to 124.150.157.27 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.254
2 2 ms 1 ms 2 ms bb220-255-255-254.singnet.com.sg [220.255.255.254]
3 5 ms 2 ms 2 ms 202.166.123.134
4 2 ms 2 ms 2 ms 202.166.123.133
5 2 ms 2 ms 2 ms ae8-0.tp-cr03.singnet.com.sg [202.166.122.50]
6 24 ms 7 ms 2 ms ae4-0.tp-er03.singnet.com.sg [202.166.123.70]
7 52 ms 2 ms 2 ms 202.166.124.190
8 80 ms 8 ms 2 ms 165.21.12.22
9 3 ms 3 ms 3 ms ip-202-147-32-136.asianetcom.net [202.147.32.136]
10 5 ms 4 ms 5 ms i-93.sgpl-core02.telstraglobal.net [202.84.224.189]
11 175 ms 175 ms 175 ms i-15750.siko-core01.telstraglobal.net [202.84.141.206]
12 183 ms 183 ms 183 ms i-93.jtha01.telstraglobal.net [202.84.148.70]
13 178 ms * 178 ms squareco.asianetcom.net [203.192.149.210]
14 182 ms * 182 ms 61.195.56.133
15 179 ms 179 ms 179 ms 219.117.144.78
16 178 ms 177 ms 178 ms 219.117.144.49
17 255 ms 257 ms * 219.117.144.29
18 254 ms 253 ms * 219.117.147.182
19 264 ms 264 ms * 124.150.157.27
20 260 ms 261 ms * 124.150.157.27
21 261 ms 260 ms * 124.150.157.27
22 262 ms * * 124.150.157.27
23 * * 262 ms 124.150.157.27

Trace complete.

Even port forwarded FFXIV ports. I'm not on wifi and on direct cable. Please advise. =(

If it's the same issue as me, it is 100% a FFXIV game/server issue, and not ISP/client based.

I have 2 different PC's on the same network. On one PC, I did ALL of the suggestions Square recommended, reinstalled the game, ran network diagnostics, etc. On another PC, none of the changes, and yet I still have the issue on both PC's.

Interestingly and what proves it's FFXIV server/game issue, is that on both PCs, other members of the household have ZERO issues playing FFXIV on their accounts. No disconnects ever. Not once. And when I look at resource monitor server connections for both accounts, they connect to different IPs, even though we are both on Midgardsormr server.

Also, I've run resource monitor on Windows that tracks the TCP connections to FFXIV servers, and when I get disconnected... it records 0 packet loss, and 0 latency issues. (Windows Key + r, type in 'resmon' then enter to run Resource Monitor, then look under TCP Connections and find ffxiv_dx11.exe to see the server / connection details.

While I'm sure there are people who do have client/ISP issues, I have concrete proof that my issue is a FFXIV server/game issue. But unfortunately I haven't been able to get a support rep's response to dig into it, even though I've reached out via Support Ticket, GM Ticket, and these forums in the last week.

Hopefully my troubleshooting can help you guys with yours as well. Good luck!

It looks like just today they moved just one of the threads about this. The guy responding said they can't do anything and the forum they moved it to is basically 'we can't help you' so I guess the support desk staff here only know how to do tier 1 troubleshooting. Would really appreciate if somehow we can get some eyes on this because if it is a server issue affecting a lot of people in Aus/SEA and they don't do anything, a lot of people are going to be leaving the game. I'll check today and in the next couple days to see if anything improves, else I'll see if I can contact someone about it.

At least right now when I've logged in, my problem seems to have resolved itself (maybe it's connecting to a different server today).

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.