Hello! This issue has been bugging me ever since I've returned 2 weeks ago, after a 1~2 year hiatus. I've tried a number of troubleshooting myself to no resolution, as such, I've decided to seek help in this forum.
- Problem:My PC (Desktop) has been crashing at random without any error code. When it happens, my two monitor will turn black and the fans in my tower will start spinning at max speed.- Frequency:
At times, I can still hear the game's music but actions cannot be executed as I've tried pressing the arrow and skill keys on my keyboard but the sound of it triggering didn't occur.
Other times, there will be no audio at all.If I'm just doing normal quests (non-duty), it usually doesn't happen at all the entire day. If it does happen, it happens only once or twice at most.- Attempted Troubleshoot:
If I'm doing duties, be it DRs, normal dungeons or trials, it will occur some times at random. More frequently in trial dungeons. The most consistent crashing I've encountered is during the Titan fight, after Titan jumps up and stomps on the ground causing an AoE damage. It is after the stomp where my PC will crash.
It also happened during my fight with the Ultima Weapon at Praetorium, when it "summons" the Titan and it does the exact same animation. Other than that moment, the entire Praetorium fight was stable.
Additionally, it also crashed twice outside of Garuda's "Howling Eye" dungeon. I had to move to a different area, like back to town, to initiate the trial to prevent it from crashing. The trial fight itself did not crash but it did in the middle of the ending cutscene.
Other times had been at random with low frequency. Such as during normal duty dungeons, normal quests, trials etc.*Not in any particular order.- Environment when I'm playing:
1. Uninstall and re-install FFXIV from the official website
2. Disabled Discord overlay
3. Attempted to play at max graphic setting
4. Attempted to play at lower graphic setting
5. Turn OFF DirectX 11 through the FFXIV launcher
6. Attempted to play without Discord, MSI Afterburner and Chrome running in the background
7. Cleaned off all the dusts in my tower (there were barely any in the first place1. Chrome is always running in the background- Others:
2. Discord (Sometimes)
3. In an air-conditioned room
4. PC tower is well ventilated1. According to MSI Afterburner, the average temperature when playing FFXIV's usually 60~80cLastly, the System Report:
2. I have no issues playing "Code Vein" and "Jurassic World Evolution" at max graphic setting
3. Jurassic World Evolution is more demanding in spec than FFXIV
I'm thinking it might be a GPU issue, but after being able to play Code Vein and Jurassic World Evolution with absolutely no issues, I'm no longer sure. If it really is a hardware issue, I'll gladly have it replaced/upgrade it but it doesn't seem to be the case.
Would appreciate all the help I can get!
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PC crashes at random with no errors
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03-05-2020, 03:10 PMlili_kiliaPC crashes at random with no errors
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03-06-2020, 03:59 AMEinmimiria
Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.
Since the GPU fans start running at max speed, it does sound like a GPU-related error. Have you tried doing a clean reinstall of the graphics drivers?
I'd also recommend trying a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.
We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV! -
03-07-2020, 12:12 AMlili_kilia
Hi Einmimiria! Thanks so much for replying!
I've tried what you've suggested, a clean reinstall of the graphic drivers and disabled all start up apps but the issue still occurred today. The problem is still the same, with my two monitors turning black and my tower fan blasting at max speed. I can still hear the game however.
I was able to play the game for a good 2hrs+ and done some MSQs and Trials (Hard Mode), including Titan, with no issues at all. However, when I played Tam-Tara Croft (Hard), it crashed when I was tanking a mob. After going back into the game though, everything else is smooth sail. Seems like it really is happening at random.
Are there anything else I can provide or attempt to resolve this issue?
Appreciate the help! (: -
03-07-2020, 03:15 AMRhaervis
Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.
We would also like to recommend several other troubleshooting steps:
1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
Thank you for visiting the Final Fantasy XIV Technical Support Forums. -
03-08-2020, 12:13 AMlili_kilia
Hi Rhaervis! Thanks for the help!
I've tried all 4 of the above troubleshooting steps but the issue persisted unfortunately.
1. My fans/vents are clear of blocks and I've not overclocked my graphic card or processor so it should not be overheating.
2. I've disabled all chat programs and I don't have any custom configurations as everything is in their default state.
3. I've turned off Fullscreen Optimizations through the listed steps.
4. I've removed all unnecessary USB and audio devices.
Another additional troubleshoot that I've done is to disable Window 10's Game Bar as I heard it may fix the issue, but it did not work.
What happened today: After attempting the above, I tried playing the game again. Around 1 hour into the game, I've started a new trial "Keeper of the Lake" and it crashed during the cutscene of the final boss. The rest of the fight was fine. After a re-log, I've managed to clear the trial as well. I had no issues with the ending cutscene. This is the only trail/duty I've played today.
Would appreciate any more troubleshooting steps I can try or if the source of the issue is identifiable. ): -
03-08-2020, 07:16 PMWesz
Hey there! Try uninstalling Nvidia and try again. If that doesn't work, refer to this thread.
http://forum.square-enix.com/ffxiv/t...=1#post5310782
Goodluck! -
03-10-2020, 03:44 AMDynratygus
lili_kiliia thank you for the reply.
Does the crash happen is one monitor is not being used? Additionally could you try changing the resolution or playing the game in border-less full-screen or windowed mode?
Thank you for visiting the Final Fantasy XIV Technical Support Forums. -
03-10-2020, 05:33 AMArrhin
The thermal throttle limit (default) of that card is 83 C I think. But it should down clock though not crash. If you get an app called GPU-Z there is a Sensor tab, in there is a line called PerfCap Reason. This can display some confusing information, but it can help diagnose some thermal or power issues by indicating WHY the GPU is at a given clock speed (this includes throttling and full speed, which is where it gets confusing). This can be Idle, say, when your on the desktop or any low GPU load task, or VRel which is what you would typically see during gaming and is completely normal. If you saw anything related to temperature then you might be on to something. It's a free download pretty much anywhere, I think Asus may even provide a version. Like any bit of third party software make sure it's from a reputable site, and of course scan it before installing etc etc. Just know that any time we look at graphs such as those displayed in Afterburner, Windows Resource Monitor etc we are not seeing the whole story. The refresh rate on these apps can only be so high before they start to consume a noticeable amount of CPU resources. This means any spikes in clock speed, voltage and yes, even temperature often get missed. That's why GPU-Z and similar software which monitor the PerfCap bit are so useful. Didn't mean to bust in the conversation but hopefully some of my nonsense can help?
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03-12-2020, 12:13 AMlili_kilia
Hey guys! Thanks for all the troubleshooting steps and advices!
I haven't been able to play much lately so I can't be sure if the issue is fixed or still persisting as it sometimes only crashes once or twice when I play the whole day.
What I've attempted recently:
- Uninstall every single Nvidia related app/drivers through Window Setting
- Reinstall from scratch but skipping GeForce
- Update the game after the recent maintenance
Current situation:
I've been playing these two days after the maintenance and so far, it has not crash on me! That said, I've only played an average of 2hrs per day since the maintenance and as I've just started HW, I haven't been playing trials as well to test it out.
I have however, played Dusk Vigil and Cape Westwind today and it did not crash on me. As the crashing occurs randomly during duties (MSQ, Trial, Dungeons), I'll still continue to monitor the situation! -
03-16-2020, 06:40 PMlili_kilia
Hey forum!
I wish I can update this thread with good news, but unfortunately the crashing issue has happened again.
After the maintenance last week, I've mentioned in my previous post that I've also tried to do a clean uninstall of all my Nvidia drivers/app from my PC through Window Settings. From then, I've been playing an average of 2 hours per day with no issues at all.
Today, I've been playing since morning, for over 7 hours now, played multiple trials, leveling dungeons and MSQ dungeons. Everything was fine until the cutscene after defeating the boss in "The Singularity Reactor (MSQ)". The scene shows Estinien receiving the eye that the WoL handed over and he was saying something.
That moment is when the game crashed my PC. What happened was the same, with my PC's fan blasting at full speed, screen turns black and the background music playing. I had to do a manual restart of my PC to actually get anything to work.
After a restart, I went back into the game and the game restarted the cutscene. Once again, it crashed at the very same scene. The crashing on the same scene happened 3 times.
However, on the 4th time, I tried to reduce to the size of the game's window to the smallest size it can get before the scene (about the size of a default youtube video? it might be slightly bigger) and it stopped crashing. It's awfully weird and I'm not sure if it's my PC that is causing it or the game?
Would appreciate any advise! -
03-20-2020, 12:13 AMlili_kilia
Update: Since March 16th, I've been experiencing crashes only during MSQ cutscenes. It happens randomly but getting rather frequent. It seems to only crash when I have it on full screen window-mode (with border) and it will stop after I've reduced the window size.
Would appreciate any advise to fix this issue as I'm unsure if the issue lies in the game itself or my PC. -
03-24-2020, 02:29 AMlili_kilia
Update (As of 24th March): Crashing issue occurs VERY frequent and it's totally random now. It crashes in towns, side quest cutscenes, in the middle of a battle etc.
What exactly happened:
- MSQ cutscenes (voiced) still crashes my PC at random
- Doing Alexander side quest and the game will crash my PC during cutscene/dungeon battle at random
- Upon logging into Tamamizu, the game will crash my PC after a short while (This happened 3 times consecutively)
- MSQ, reaching a purple point for enemy to spawn and it crashes
- Returned to the same point and managed to defeat enemy, but a short while after, it crashed again
Troubleshoot:
Reducing the window size during voiced MSQ cutscenes made it stopped crashing before but it's starting to lose effect. As for the others, I honestly have no idea what should I do at this point as I've tried every single troubleshooting steps out there.
I'll do a clean uninstall of my Nvidia driver and reinstall them from scratch once more as it seemed to kind of fixed the issue for a week or so the last time? I'm not even sure if it was even fixed back then. It's just weird that it's alright for a week then the crashing issue starts getting frequent by each week. Doesn't make any sense to me.
My PC's spec should be able to run this game without any issues, and I can run other games with no such problems. My PC tower is clean with no clogging, Nvidia drivers reinstalled from scratch, FFXIV game reinstalled from scratch, all start up programs disabled, discord overlay disabled, playing the game without opening any browser or chat programs etc but the issue just keeps coming back.
It's starting to get really annoying and I'm losing patience as I just can't identify if it's a hardware issue or if there's just something wrong with the game. -
04-03-2020, 02:52 PMxchechex
Hi,
UP this thread, as I'm also getting the same random crash on my Rx5700Xt card when playing FFXIV in DX11
The crash is consistent on Shiva Savage instance.
What I did to fix most of the problem is to play FFXIV in DX9 which makes the game a little laggy.
Please note that I can play other games without any issues and this are rather heavier games. -
04-06-2020, 11:27 PMYsraphelDid you managed to fix it? Did SE even helped you?Quote:
Originally Posted by lili_kilia
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04-07-2020, 07:48 PMVautravers
Exactly the same thing is happening to me: now even a few seconds after entering with any of my characters there is a strange sound and not only the game but also the PC is blocked and I must disconnect the computer and restart it.
And like other users with other games it does not happen. -
04-11-2020, 06:30 AMDullReaper
This has also been happening to me as of a few days ago. I'm on for about 5min and it just crashes to desktop with no errors.
I have tried everything highlighted in this thread, including a full re-install and re-installing all my drivers.
I have had this happen before, but it would happen rarely (once every two weeks about), though now it is happening constantly.
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
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FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
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SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8165.520 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f5de485bfda7bb25\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f5de485bfda7bb25\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f5de485bfda7bb25\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f5de485bfda7bb25\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4274
SYSTEM_GRAPHICS_DRIVER_DATE 3/12/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (Arctis 5 Chat)
SYSTEM_SOUND_DEVICE_ID {BFA18042-922D-45A9-B95A-9543BAAB878E}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Headphones (Arctis 5 Game)
SYSTEM_SOUND_DEVICE_ID {4F6FA5CD-77AF-4339-9900-8104C09EE686}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {828285ED-BB8A-4100-923A-6AB55A577CC8}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8105
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/28/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0135BA20-061C-11E9-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 5
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1720B6C0-0AAD-11E8-8001444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
Technical Support - Mozilla Firefox
FFXIVLauncher
#general - Discord
Microsoft Text Input Application
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Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
UE4 Prerequisites (x64)
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Games for Windows - LIVE Redistributable
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Microsoft Visual C++ 2005 Redistributable
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Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
MWO Portal
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Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
LOOT version 0.14.3
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
MechWarrior Online
Microsoft XNA Framework Redistributable 4.0 Refresh
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Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Asmedia USB Host Controller Driver
ExpressVPN
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NVIDIA System Monitor
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Nexus Mod Manager
7-Zip 18.05 (x64)
AMD Software
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NVIDIA Drivers
Intel(R) Network Connections 21.1.30.0
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PAYDAY 2
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This War of Mine
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Warhammer 40,000: Dawn of War - Game of the Year Edition
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Ultimate General: Civil War
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Warhammer 40,000: Dawn of War - Soulstorm
RESIDENT EVIL 3
RESIDENT EVIL RESISTANCE
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Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
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UIInstallUpgrade
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Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
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Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
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Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Graphics Driver 442.74
NVIDIA GeForce Experience 3.20.2.34
NVIDIA Optimus Update 38.0.4.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.4.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA ABHub
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NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.2.34
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Metal Fatigue Compatibility Database (Saleck)
ProductNS Install Configurator
ProductDaemonSetup Install
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Nahimic 2+ Audio Driver
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001AF8
C:\Program Files (x86)\NVIDIA Corporation\nTune\nTuneCmd.exe 00003460
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 0000198C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002F60
C:\Program Files\Mozilla Firefox\firefox.exe 00001D5C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00003484
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00001010
C:\Users\User\AppData\Local\Discord\app-0.0.306\Discord.exe 00000AF4
C:\WINDOWS\Explorer.EXE 0000341C
C:\WINDOWS\System32\svchost.exe 00002864
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002DB0
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001E68
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00001BD4
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00000A94
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001B04
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002294
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001C30
C:\WINDOWS\system32\DllHost.exe 00001F4C
C:\WINDOWS\system32\SearchFilterHost.exe 00003980
C:\WINDOWS\system32\SettingSyncHost.exe 00002124
C:\WINDOWS\system32\conhost.exe 000009C4
C:\WINDOWS\system32\ctfmon.exe 00000954
C:\WINDOWS\system32\sihost.exe 00002E0C
C:\WINDOWS\system32\svchost.exe 00001104
C:\WINDOWS\system32\taskhostw.exe 00003580
C:\Windows\System32\CompPkgSrv.exe 000039FC
C:\Windows\System32\RuntimeBroker.exe 00000790
C:\Windows\System32\SystemSettingsBroker.exe 00001A88
C:\Windows\System32\smartscreen.exe 00000C08
c:\Program Files (x86)\ExpressVPN\expressvpn-ui\ExpressVPNNotificationService.exe 00003670 -
04-14-2020, 02:55 PMStitch177
in my thread, it seem the only way to get this fix and i dont believe we should have to do this since its their patch update that making the crash, is to reinstall your OS... yes thats right reinstall your OS not just the game but the whole OS. if you dont have a custom rig or the windows USB and Key. doing so you might mess up your rig... you can always do a restore to default but at what cost... losing song, video, picture, MEME.... i mean you can do a restore and keep files but that might keep the file the FFXIV is in still crash...
-
04-16-2020, 01:59 AMRhaervis
Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.
DullReaper, we would like to recommend several other troubleshooting steps:
1) Update and reinstall the drivers for your graphics card.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
5) Reset system settings to default from the config menu on launcher.
We would also recommend the following browser troubleshooting:
- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
Thank you for visiting the Final Fantasy XIV Technical Support Forums. -
04-19-2020, 09:38 PMAzdrazak
OP - I was having this exact same issue on FF, Overwatch, and other games. PC would hard crash, all fans would kick into overdrive.
I replaced my PSU and I haven't had any PC crashes since. I am now having issues where FFXIV just randomly disappears with no error or anything, but my entire system doesn't crash...
You could be having a power supply issue like I was..OR..
If you're running discord, try disabling hardware acceleration in the options (there two separate places) - this is causing crashes for some people. -
04-23-2020, 02:14 AMKaninUlam
Where is the second place to turn off hardware acceleration on discord? I did the one under Settings > Appearance.
-
04-26-2020, 11:15 AMKaninUlam
Try disabling background apps from running, and if you have Microsoft Edge, make sure to not let it run in the background, you can't delete or disable it, I've tried. Also make Internet Explorer your default browser (the launcher uses IE). Don't OC your GPU and CPU.
I played for quite a while with no crashes on Friday when I made the above changes. -
05-02-2020, 01:58 PMGaleteya
lili_kilia,
This is an SE issue they're ignoring. I'm trying to get everyone to roll-call on this thread to get their attention since they refuse to correct their problem.
https://forum.square-enix.com/ffxiv/...PLY-TO-THIS%21 -
05-03-2020, 11:19 AMcult
Which Friday? You’ve been pasting this same material for a while now. If you are trying to be funny, I admit it is a funny impression of the moderators, and they should feel flattered. I personally admire your commitment to the premise.
If not, then let me just say you’ve made your point — we tried your bizarre idea already — and killing Edge bg processes doesn’t work for anyone except once it helped you that one time, Friday before last.
You have helped enough, but it looks like “we” are (Square is) going to need to try something else. -
05-30-2020, 06:49 AMRhaervis
Thank you for posting in the Final Fantasy XIV Technical Support Forums.
Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.
Thank you for visiting the Final Fantasy XIV Technical Support Forums.