"Play" button on launcher into immediate crash error

My game has been having this issue where it isn't even opening, this happened from 5.2 patch launch and I have tried a lot of things as a troubleshooting attempt.

The error in particular pops up in Japanese for me which is unfortunate, but it doesn't really provide any information from what I can tell. It just says "FFXIV has encountered a fatal error (6d)" or something along those lines. (https://i.imgur.com/S5ZaRxF.png)
Any help is greatly appreciated, but I figured this post may just serve as a way to inform people.

Troubleshooting so far has consisted of Compatibility of the boot/launcher.exes, computer reboot, admin or no admin privileges, firewall, antivirus, graphics driver reinstall, game reinstall (changing the location from where the game was previously running from, C:\Games\SquareEnix\... and C:\Program Files (x86)\SquareEnix\..., DX9 and DX11 client.

computer specs:
Windows 10,
Nvidia GTX 1060,
Intel i7-7700k @ 4.5GHz,
16GB DDR4 RAM @ 3000MHz
running Windows and the game off an SSD

I'm having the same problem. Any fix would be appreciated.

I am having this same issue.

Same here first i thought is was my new Graphics Card but Thank Fairy, no it wasn't. Hope they fix this fast.

I bet the "hire additional retainers" button works fine though

same here(

same problem here

Yeah same issue here. Made sure everything is up to date graphics drivers, windows etc, restarting, reinstalling, in DX11 in DX9, as admin, but the second you hit the play button the error message pops up.


System specs:
OS: Windows 10 Pro 64-bit
CPU: AMD Ryzen 7 3800x
Memory: 32 GB
Graphics: GeForce RTX 2080
is installed on SSD

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums,

NozomiHoshiaki, to prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running? Where in game does the crash occur? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Quote:

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Originally Posted by Rhaervis

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums,

NozomiHoshiaki, to prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running? Where in game does the crash occur? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

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Hi Rhaervis, as the original post mentions, that was all I had tried for troubleshooting, with nothing working for it. However as of right now, I have disabled the application MacType which alters the way fonts are displayed on the computer, and that fixed the crash.

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. I will be moving this thread to "Closed Concerns". Khalm (and anyone else), if you are experiencing the same issue, please create a new forum post with a System Report for assistance along with any previously attempted troubleshooting. To generate a System Report, simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Good luck with your adventures through Eorzea!