EU routing/server problems

I will make my own thread here to see if I can get some sort of response to the ongoing lag issues.
for weeks the game suffers from small lag spikes resulting in a 1/2 second freeze, this happens in both the game world or instance content.
using macro's for crafting often results in skills not being activated.
looking at several forums and it seems a lot of people are having this problem.
below you can see the problem more clearly, and the package loss always happens in the last 3 hops.
you can also see that the package loss follows a certain pattern when it happens.
https://i.imgur.com/69rUsse.png

I would like to mention that this does not happen when connecting to the NA servers.
I play on PS4 and have pretty much tried everything to solve the problem using the advice given here on the forums.
but again since I only have this problem on the EU server and no other game suffers from this I believe the problem is close to the server location.
I'm from the Netherlands, provider Ziggo

now I understand that if this is a routing issue it can take time to solve, but a response that something is going on would be nice.

just to add some additional info.
this is how it looks connecting to the NA, you can see there are no problems here.

https://i.imgur.com/5ntOXVc.png

and the last trace I will do for now, just did this during peak hours.
https://i.imgur.com/1tHiAyW.png

For last 2 days it went to insane level...
EU servers won't ever have a good connection until SE get rid of Telia 4G... 3G internet for data center...
I can't even fix this with any WTFast servers...

https://cdn.discordapp.com/attachmen...98912/ping.png

It's funny how SE isn't even responding to this. I have this exact same problem where packet loss only occurs on the last 3-4 hops. A VPN won't fix this sadly....

Same problems here and for quite a while. I've suspended my sub renewal. I can't tank or heal when I don't have time to react to enemy markers.

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in responding. Please try the following troubleshooting steps:

- Please make sure that "Cookies" and "JavaScript" are ENABLED on the PSN browser. If they are already checked, please uncheck them then recheck them.
- The issue could also be from the "Date & Time" settings on your PS4.
1. Close the FINAL FANTASY XIV game/application.
2. Go to [SETTINGS] on your PS4
3. Select [Date and Time], and "Set via Internet". (Please do not manually set the date and time.)
4. Once the date and time have been updated, please restart your PS4 console.
5. Once the console has fully restarted, please start the FINAL FANTASY XIV game/application.

Please make sure all other internet-enabled devices (including smartphones, laptop/desktop PCs, tablets, etc.) have been disabled and/or turned OFF to minimize game interference.

If the above steps do not resolve the issue, please check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Thank you for visiting the Final Fantasy Technical Support Forums.

@Rhaervis, read before posting useless things.


And update:

https://cdn.discordapp.com/attachmen...99/unknown.png

I have the same problem right now playing on PC on the Shiva server. The game is unplayable in instanced group content.

https://cdn.discordapp.com/attachmen...23/unknown.png

Code:

---

Tracing route to 195.82.50.10 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  fritz.box [192.168.178.1]
  2    19 ms    10 ms    9 ms  dus1901aihr001.versatel.de [62.214.63.82]
  3    9 ms    9 ms    9 ms  62.214.36.97
  4    11 ms    10 ms    10 ms  62.214.37.110
  5    12 ms    12 ms    12 ms  ddf-b2-link.telia.net [62.115.161.20]
  6    *      15 ms    14 ms  ffm-bb1-link.telia.net [62.115.112.60]
  7    15 ms    15 ms    15 ms  ffm-b10-link.telia.net [62.115.137.227]
  8    15 ms    14 ms    14 ms  kddi-ic-301630-ffm-b10.c.telia.net [62.115.32.110]
  9    14 ms    22 ms    24 ms  195.82.60.29
 10    16 ms    16 ms    15 ms  195.82.61.14
 11  1311 ms  1332 ms  1332 ms  195.82.50.234
 12    14 ms    15 ms    14 ms  195.82.50.10

Trace complete.

---

Lots of lag and freezes with occasional disconnects.

A big package of traces and stuff from Germany, collected over months, to provide some data.

http://forum.square-enix.com/ffxiv/t...erver-getrennt!

https://i.imgur.com/iGOLjI5.png

1300 ping on one of the servers on Square's side. Please take a look at what's going on there, it's really bad to play atm.

Quote:

---

Originally Posted by RicaRuin

A big package of traces and stuff from Germany, collected over months, to provide some data.

http://forum.square-enix.com/ffxiv/t...erver-getrennt!

---

Yeah... seems to be the exact same route as in the german thread... and the solutions are:
1) Cancel your Sub
2) Pay for a VPN

The problem has been ongoing for 8 months for the affected people, and nothing has been done to fix it.

Quote:

---

Originally Posted by Kiriko_Hattori

I will make my own thread here to see if I can get some sort of response to the ongoing lag issues.
for weeks the game suffers from small lag spikes resulting in a 1/2 second freeze, this happens in both the game world or instance content.

---

Weeks?
More like half a year+.

I have these issues since the ShB prepatch and at times the lags are so severe that I can't do anything but log out. I quit raiding over this because raiding savage with an unreliable server infrastructure (compared to WoWs FF-XIVs always felt laggy and unresponsive but not to this extent) is not fun. Neither for me, nor for my group. Traces are linked in the German thread.

https://cdn.discordapp.com/attachmen...nap0004959.png

While I agree that this problem has been around for years its gotten a lot worse since 7/8 weeks ago. And I wanted to focus on that since it seems SE is completely silent on this again.

When I said years thats not even a joke, way back with patch 4.15 (released 21-11-2017) we had the same problem, and it took months before this issue went away.
And just like now SE was completely silent on the problem. I wish I saved all those traces from back then because you could see the exact same pattern in package loss.

Even in "good" times I still have lag spikes that my entire static team is experiencing at the same time, so this really isn't a connection problem from my side.

Just did a trace while I was typing this and you can see there is no change at all, and it almost always follows this pattern.
I looked at what happend during this and when package loss happens at 13/14 it also affects the final IP address with package loss.

https://i.imgur.com/u4UYyMW.png

Again I understand that this is more than likely a routing problem and that it will take time to fix, but a response that they are looking into it would be nice. Even if its ouside their servers they must have a technical staff monitoring the network and take a look at routing problems so that they can take any possible action?

Quote:

---

because you could see the exact same pattern in package loss.

---

Aye, pattern is very clear same.

https://cdn.discordapp.com/attachmen...nap0004994.png

welp.. everything was going fine for me, until 5.2 hit, and now i just can't play ... Getting some lag all day and during peak hours it's just freeze upon freeze... juste unplayable.

and just as everyone telia seems to be the problem.

1 2 ms 4 ms <1 ms FREEBOX [192.168.0.254]
2 2 ms 1 ms 1 ms lns-bzn-46-82-253-245-254.adsl.proxad.net [82.253.245.254]
3 1 ms 10 ms <1 ms 78.255.148.126
4 2 ms 2 ms 1 ms heb92-49m-1-v902.intf.nro.proxad.net [78.254.248.34]
5 1 ms 1 ms 1 ms p13-9k-3-be2006.intf.nro.proxad.net [78.254.243.65]
6 1 ms 1 ms 1 ms 194.149.165.209
7 1 ms 3 ms 1 ms 194.149.166.38
8 2 ms 1 ms 1 ms be4204.ccr32.par04.atlas.cogentco.com [149.11.115.13]
9 2 ms 1 ms 1 ms be2102.ccr41.par01.atlas.cogentco.com [154.54.61.17]
10 1 ms 1 ms 1 ms prs-b2-link.telia.net [213.155.141.226]
11 11 ms 10 ms 10 ms prs-bb3-link.telia.net [62.115.122.4]
12 10 ms * * ffm-bb1-link.telia.net [62.115.123.12]
13 10 ms 10 ms 10 ms ffm-b10-link.telia.net [62.115.137.227]
14 20 ms 19 ms 18 ms kddi-ic-301630-ffm-b10.c.telia.net [62.115.32.110]
15 31 ms * 18 ms 195.82.60.29
16 19 ms 18 ms * 195.82.61.14
17 880 ms * 1288 ms 195.82.50.234
18 * * 18 ms 195.82.50.9

Seems this isn't just a EU to EU server problem, I play on Aether from the UK and since 5.2 have noticed a lot of weird lag that never really happened before. Using the programs you guys have been using show that I have over 90% packet loss in 2 areas and then 20% near the end which is kinda insane and I can only assume is the cause of my new issues.

https://i.imgur.com/nDfW3Gd.png

While I understand you might have problems this isn't related to the EU problem that many people have right now.
I do want to share my thoughts on this and I it doesn't seem a problem with package loss.
Package loss is most important in the first and final address and you have 0% on both so thats good, the package loss during the route is probably because you don't get a response from them.
did a trace for you and I'm from the Netherlands, maybe your problem is already gone by now?

https://i.imgur.com/3l1eXBV.png

Yeah, most people with the EU problem seem to bottleneck on the hop to 195.82.50.234 for whatever reason.

Mine own, for what it's worth:
1 167 ms 3 ms 3 ms x.x.x.x
2 107 ms 18 ms 18 ms x.x.x.x
3 18 ms 18 ms 16 ms ie-dub02a-rc1-ae-14-0.aorta.net [84.116.239.133]
4 27 ms 19 ms 15 ms ie-dub02a-ri1-ae-74-0.aorta.net [84.116.134.38]
5 20 ms 28 ms 20 ms dln-b2-link.telia.net [62.115.172.136]
6 44 ms 43 ms 44 ms ldn-bb3-link.telia.net [62.115.120.100]
7 42 ms 44 ms 44 ms prs-bb3-link.telia.net [62.115.134.92]
8 50 ms * 237 ms ffm-bb1-link.telia.net [62.115.123.12]
9 256 ms 100 ms 101 ms ffm-b10-link.telia.net [62.115.137.227]
10 89 ms 46 ms 47 ms kddi-ic-301630-ffm-b10.c.telia.net [62.115.32.110]
11 79 ms 95 ms 54 ms 195.82.60.29
12 222 ms 101 ms 101 ms 195.82.61.14
13 1123 ms 940 ms 1091 ms 195.82.50.234
14 43 ms 42 ms 43 ms 195.82.50.10

Thank you for the information everyone.

It seems that everyone here is experiencing issue along their way to the server. Unfortunately, the troubleshooting we can provide will be for your home network (your PC/PS4 and your router). Since the issue stems from outside of your home network, this troubleshooting is unlikely to alleviate the issue.

In this scenario, I'd suggest contacting your ISP regarding the issue and making a report with them.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.