Unexpected error has occured, game crashes

Hello Friends!~~

I have been having a on going issue with my pc. Where it will close at random moments on ffxiv, loading the game, launching, in game, anywhere in game. I get the same error message which consists of: An unexpected error has occurred. Exiting FFXIV (the date) and atidxx64 + XXXXX codes. Researching these I was thinking months ago maybe this was my water cooled gpu having a issue. I swapped to dx9 and the crash would persist in a some what different manner. Since this has started I have hardly played at all.

What has been tried:

DDU of all graphics drivers
Rolling back to old drivers
DDU and updating to newest drivers
Fresh Windows install from Microsoft

The gpu is a Radeon VII
Cpu Ryzen 3900x


The gpu was swap temporally with a AMD RX580
And windows 10 was installed fresh from Microsoft on a new SSD.
The pc did not crash at first, I play at 1440p so I replaced the rx580 with a 5700xt I know works perfectly.

The issue returns in the exact same way.

: l Do I try a different brand card here? Do I stop playing? Every single other game plays perfectly on this pc for hours on end. Division 2 in all api's, Vulkan, dx12. World war Z in all api's, Vermintide 2, Totalwar three kingdoms, DMC 5.
Everything I can play on this new install of windows that I was hoping would solve my issue. Except FFXIV still : ( please halp

I get the same thing. Just Unexpected Error (17). Nothing else.


Contacted support. They just say reinstall the game, reinstall DirectX, clean boot.


Still crashes.

Game currently unplayable. Sub runs out in 25 days. We'll see if they can fix it before then.

Yeas, I wish installing the game and windows and Dx with different hardware helped but its still happening without no support. I am subbed and have been without being able to play : ( I understand you

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

EthEth could you provide a system report? Snowdove, could you create your own thread with a system report as well? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'


Thank you for visiting the Final Fantasy XIV Technical Support Forums.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Ryzen\OneDrive\Documents
FINAL FANTASY XIV ONLINE D:\main\FFXIV\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 9 3900X 12-Core Processor (24 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 24 SYSTEM_CORE_PHYSICS 12
SYSTEM_BIOS 7601
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16312.281MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 29112.281MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.255GB SYSTEM_FREEDISC_SPACE 151.050GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.517GB SYSTEM_FREEDISC_SPACE 126.496GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.012GB SYSTEM_FREEDISC_SPACE 165.465GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.536GB SYSTEM_FREEDISC_SPACE 0.504GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.412GB SYSTEM_FREEDISC_SPACE 42.290GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon VII
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x66AF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 16311.695 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8156.141 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0350865.inf_amd64_5fe62f81a158f31f\B350825\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0350865.inf_amd64_5fe62f81a158f31f\B350825\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0350865.inf_amd64_5fe62f81a158f31f\B350825\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0350865.inf_amd64_5fe62f81a158f31f\B350825\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15011.10003
SYSTEM_GRAPHICS_DRIVER_DATE 1/12/2020 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E11CBADB-721C-4499-9ADF-9C907EEA1CC6}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8746.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/2/2019 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {2828DAEF-E1CD-45D7-A013-ACB4CDCFEB60}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8746.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/2/2019 00:00:00
SYSTEM_SOUND Headset Earphone (4- Wireless Controller)
SYSTEM_SOUND_DEVICE_ID {75AB3AE4-390C-451B-B0DF-A8EF1B3F287C}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F5F0B300-272F-11EA-8003444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {F5F0B300-272F-11EA-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Tournament Edition Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F5F12830-272F-11EA-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Tournament Edition Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F5F12830-272F-11EA-8005444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Tournament Edition Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F5F0B300-272F-11EA-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F5F14F40-272F-11EA-8006444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Tournament Edition Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Unexpected error has occured, game crashes - Brave
Audible
Steam
Microsoft Store
Microsoft Store
Microsoft Edge
Microsoft Edge
Microsoft Edge
Settings
Settings
#inappropriate-memes - Discord


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AMD_Chipset_Drivers
Brave
Dropbox
PCSX2 - Playstation 2 Emulator
Red Dead Redemption 2
Rockstar Games Launcher
Rockstar Games Social Club
Steam
TeamViewer
Uplay
Tom Clancy's The Division 2
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Dropbox Update Helper
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.22.27821
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.22.27821
Asus Sonic Studio 3
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.22.27821
AMD PCI Driver
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820
AMD PSP Driver
AMD Ryzen Balanced Driver
Google Update Helper
AMD SBxxx SMBus Driver Alpha
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Promontory_GPIO Driver
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
AMD Settings
Epic Games Launcher
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
AMD_Chipset_Drivers
AMD GPIO2 Driver
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Asus Sonic Radar 3
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
AMD Software
Tales of Berseria
Black Desert Online
DRAGON BALL Z: KAKAROT
OCTOPATH TRAVELER
Asus AudioCaptureNotificationConfigurator
DaVinci Resolve Keyboards
Asus SonicRadar3Setup
Branding64
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Asus ProductDaemonSetup
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AMD Settings
Asus SonicMapperConfigurator
Asus ApoDispatchConfigurator
DaVinci Resolve Panels
DaVinci Resolve
Epic Games Launcher Prerequisites (x64)
Blackmagic RAW Common Components
Fairlight Studio Utility
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
AMD User Experience Program Installer
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.23.27820
Blender
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820
Asus DeviceRoutingConfigurator
Asus SonicStudio3Setup
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Asus ProfileSwitcherCleanup
Asus NahimicSettingsConfigurator
AMD WVR64


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\BraveSoftware\Brave-Browser\Application\brave.exe 00001344
C:\Program Files (x86)\Dropbox\Client\89.4.278\QtWebEngineProcess.exe 00000E64
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 00000A7C
C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 0000387C
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 0000361C
C:\Program Files (x86)\Steam\Steam.exe 00003610
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002CF0
C:\Program Files\AMD\CNext\CNext\RadeonSoftware.exe 00003738
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00003238
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00000ED8
C:\Program Files\WindowsApps\AudibleInc.AudibleforWindowsPhone_10.5.54.0_x64__xns73kv1ymhp2\AudibleRT.WindowsPhone.exe 00001218
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002954
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00003290
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000026AC
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12001.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002B6C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19122.138.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000380C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19101.10711.0_x64__8wekyb3d8bbwe\Video.UI.exe 000043B8
C:\Users\Ryzen\AppData\Local\Discord\app-0.0.305\Discord.exe 00000AF4
C:\Windows\Explorer.EXE 000021A8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003550
C:\Windows\System32\MicrosoftEdgeCP.exe 00002DD8
C:\Windows\System32\RuntimeBroker.exe 00000D3C
C:\Windows\System32\SecurityHealthSystray.exe 00003650
C:\Windows\System32\Speech_OneCore\Common\SpeechRuntime.exe 00003C84
C:\Windows\System32\smartscreen.exe 0000253C
C:\Windows\System32\svchost.exe 00002794
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002888
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00001B88
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 000032C4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00003BE8
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000C08
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003C44
C:\Windows\system32\ApplicationFrameHost.exe 00001B6C
C:\Windows\system32\DllHost.exe 00000F2C
C:\Windows\system32\MicrosoftEdgeSH.exe 00002D74
C:\Windows\system32\SettingSyncHost.exe 000027EC
C:\Windows\system32\browser_broker.exe 00003138
C:\Windows\system32\sihost.exe 00003234
C:\Windows\system32\svchost.exe 00000DEC
C:\Windows\system32\taskhostw.exe 00003308
D:\main\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000042A4
D:\main\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000133C

I want to add the cpu, gpu, ram have no over clocks. I did remove those trying to resolve this.

change antialiasing

Does FXAA in game really cause so much heart ache?

Good morning and thank you for the reply.

Are you able to reinstall the game on the C drive?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Sure can, doing this right now.

played fine for a while,

but I left it windowed and at 1280x1024, I then full screened the game and put it to 2560x1440 75hz and it hard crashed and hard reboot the entire pc....after giving a dx fatal error : l ....

Good afternoon and thank you for the reply.

If the game is left at a lowered resolution does it still crash?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

It did not crash at a lower resolution. But what I ended up doing was turning my desktop hz to 60hz and in game to 60hz. Enabling freesync on my monitor. And disabled the in game frame cap (I don't need it go to past 60). I enabled Radeon chill to set fps limit at 59fps. I played for a few hours yesterday at 2560x1440 full screen 60hz without crashing. I am not sure if anything is fixed per say I would like to keep trouble shooting it or playing to make sure it.... I barely believe something that has been plaguing me months is suddenly gone haha, on the plus side the gpu runs super cold like this, on the down side I am not using my monitors refresh to its max but I don't care I wanna play ffxiv : ( …..

crashed still : / … nothing seems to affect this issue. It will still crash everytime.

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

I would like to recommend performing a Clean Boot on the desktop to see if the crashing continues. This will prevent any programs from starting up when the starting when the computer first boots up. This can end up having adverse effects on the game when these programs are running in the background. To perform a clean boot for Windows 10: Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC. Before performing the clean boot, you may want to try deleting the locally saved data folder (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this so you can replace it if it doesn't solve the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

I will try this.

I haven't had a chance to play for a extended period of time...

Good afternoon and thank you for the reply.

When the crash occurs, is anything over heating? Additionally do you have a way of monitoring those temperatures?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Hello, yes I can monitor it. The entire pc is on EK water blocks. But this has happened with multiple gpu's. The others not being water cooled. AMD 5700xt (around 75c), AMD RX580 (around 70c), Nvidia 1060 (around 65c). Also of note. It has happened with a older Ryzen 6 core cpu, 2600. The Radeon Vii core on FFXIV doesn't peak 41c, junction 50c (on water). The cpu ( Ryzen 3900x) doesn't peak 35c (on water) OR 20% usage at times when it will crash. During tests with other non water cooled gpu's. The water cooled Radeon Vii is removed from the system and set to the side with no power going to it. Another card is set in its place. At this time I have tried all PCIE slots on the board aswell and have the issue with the cards no matter which I use.


P.S. No I don't own all of these XD I have a friend kind enough to loan the 5700xt for this purpose. And I had a older 1060 laying around. The 580 was a gift for my little brother and has since been given away as of this week

Thank you for the reply EthEth.

To clarify, did you attempt to play the game with these other GPUs? Did they have the same problem as the Radeon VII? Does the error differ in any way?

Additionally, would it be possible to post a screenshot of the error message?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I did try with each of them and had the same issue. Sure I will attach one next time it crashes from the Radeon Vii.

I played all day yesterday without a single issue. I did try all GPUS listed with the same problem happening. But I am no longer crashing as of writing this.

my changes

Limited gpu to 59fps (Radeon Chill limited the gpu, Card is water cooled 35c while limited, its just to limit fps on FFXIV)
Set ingame fps to 60 from 120.
Turned on Monitors Free sync to help tearing.
Set game to Window mode
Disable overlays, AMD game overlay, Discord, Steam just incase a issue was occurring.
I had previously removed all over clocks on the pc to see if this helped, It did not but I ll list that here as well as something to check

Which of these fixed it I ve no idea....I just know I don't crash anymore XDDD

GPU runs at less then 20% sometimes on FFXIV now, and cpu doesn't peak 5%. No crashes. Pc still plays every other game without needing any sort of changes like this, Only FFXIV required this.


I hope this helps someone!!! : 3

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. I will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!