I primarily have been posting my issues and troubleshooting on this thread (http://forum.square-enix.com/ffxiv/t...ectX-11-Errors) but I am moving my issue here to keep it clean on what I've done to try and get back into the game.
I have already submitted two tickets through the support system and receiving a canned answer for both telling me to lower my settings and if that doesn't work, post here. So here I am, posting here.
PROBLEM: Since the 5.1 patch, my game has been crashing randomly sometimes with a list of DirectX or other dll errors or sometimes no popup at all. I did not have these issues prior to 5.1. The game appears to crash more frequently when transitioning to/from a loading screen (most times DURING the loading screen) or when transitioning to/from a cutscene.
The first instance of this problem was when I tried to enter the Grand Cosmos 5.1 MSQ dungeon (10/30/2019). Every single time I'd try to enter the dungeon, the game would crash with a black screen showing "Light Party" but never loading. The error typically was a DirectX popup.
Avoiding entering Grand Cosmos, I was able to go about normal gameplay. The second instance of this problem occurred when I attempted to teleport to Rak'tika Woods and crashed during the loading screen (11/1/2019). Whenever I attempted to log back on, I'd immediately crash with no popup--just an instant crash to desktop.
I was able to play consistently for a few hours on 11/2/2019 after reinstalling the game, turning on compatibility mode, and adding a "dxgi.dll" file from a shader to the "game" folder, but the game returned to being unstable later that day. The game CONSISTENTLY crashed whenever I tried to use the aesthetician and accept the changes. Clicking on the checkmark and saying I was done led to an immediate crash (with and without dll errors).
Finally, on 11/3/2019, I crashed in the middle of a trial roulette and have been unable to log back on and stay on for more than a couple minutes. Most times I crash immediately upon logging in. I NEVER crash on the Character Selection screen--only when logging in and continuing.
At this point, the game is completely unplayable. I love this game and looked forward to playing it every day after work, but now it's a source of misery at the futility of the situation. I would really appreciate some attention being paid to this problem as I am certainly not the only one experiencing DirectX issues since 5.1.
TROUBLESHOOTING COMPLETED:
- A complete reinstall of FFXIV
- Tried DirectX9 and DirectX 11 modes
- Turned off all overlays
- Updated graphics driver to latest
- Rolled back graphics driver to pre-5.1 state
- Updated Windows Updates to latest
- Rolled back Windows Updates to pre-5.1 state
- Turned graphics settings down to lowest/highest
- Changed max fps to 90, lower, and variable (100Hz max)
- Compatibility Mode enabled for ffxiv.exe, ffxiv_dx11.exe, ffxivboot.exe, and ffxivboot64.exe set to Window 7/8
- Run as Administrator Mode enabled for ffxiv.exe, ffxiv_dx11.exe, ffxivboot.exe, and ffxivboot64.exe
- Fullscreen Optimizations disabled for ffxiv.exe, ffxiv_dx11.exe, ffxivboot.exe, and ffxivboot64.exe
- Game folder moved and ran on HDD and SSD
- Added then removed a dxgi.dll file into the "game" folder (solution provided by shader forum)
- Changed to fullscreen/windowed fullscreen/windowed modes
- Added Windows Defender inbound rules allowing FFXIV-specific exe's (solution provided by Modern Warfare forum)
- sfc /scannow returned with no errors
- Clean boot allowed me to log on, but teleporting still resulted in a crash
- Checked hard drives (ChkDsk) for errors
- Reinstalled Windows 10
SYSTEM INFORMATION:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\keely\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
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SYSTEM_LANGUAGE English (Regional Setting: English)
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SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 32611.434MB
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SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.473GB SYSTEM_FREEDISC_SPACE 561.518GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070 with Max-Q Design
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY8
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SYSTEM_GRAPHICS_DRIVER_DATE 10/23/2019 19:00:00
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
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SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
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SYSTEM_SOUND_DEVICE_ID {C2285F45-45C1-440A-BAF5-54999ADBF391}
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {0A498F3E-DF9B-4B56-A682-24979BFC4140}
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SYSTEM_SOUND_DRIVER_LANGUAGE English
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SYSTEM_SOUND Speakers (Logitech G933 Gaming Headset)
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SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
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SYSTEM_INPUT_NAME Logitech G933 Gaming Wireless Headset
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SYSTEM_INPUT {CEA4FDB0-F28D-11E8-8007444553540000}
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SYSTEM_INPUT_NAME Logitech Gaming Headset Battery Charger
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SYSTEM_INPUT {ADEB5210-E543-11E8-8003444553540000}
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SYSTEM_INPUT_NAME SteelSeries KLC
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SYSTEM_INPUT {63006180-F28D-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer Base Station Chroma
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SYSTEM_INPUT {C2FE4A00-0941-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Elite
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SYSTEM_INPUT {ADEBA030-E543-11E8-8004444553540000}
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SYSTEM_INPUT_NAME Radio Switch Device
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SYSTEM_INPUT_NAME Razer Huntsman Elite
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Event Viewer
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ffxiv_dx11.exe_390e94abf767c52dbd49421758bfd584bf73a9d_221d6760_c3f6ef62-36d1-4983-9668-71f4751269af\Report.wer - Notepad++
AppCrash_ffxiv_dx11.exe_390e94abf767c52dbd49421758bfd584bf73a9d_221d6760_c3f6ef62-36d1-4983-966
Backup
Microsoft Text Input Application
Microsoft Store
Microsoft Store
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
MSI App Player
Destiny 2
Dropbox
Logi Firmware Update Tool for C930e
Glary Utilities 5.130
Google Chrome
MSI Feature Navigator
Battery Calibration
Help Desk
BurnRecovery
Dragon Center
Logitech Camera Settings
Norton 360
Norton Secure VPN
OBS Studio
Xiph.Org Open Codecs 0.85.17777
OpenAL
Origin
Razer Synapse
Samsung Portable SSD Software
Steam
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Dropbox Update Helper
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
MSXML 4.0 SP3 Parser
Microsoft XNA Framework Redistributable 3.1
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.22.27821
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Java 8 Update 211
FINAL FANTASY XIV ONLINE
MSI Feature Navigator
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Brother MFL-Pro Suite HL-2280DW
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.22.27821
Java Auto Updater
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.22.27821
Google Update Helper
Microsoft VC++ redistributables repacked.
Battery Calibration
Intel Driver && Support Assistant
Microsoft Visual C++ 2005 Redistributable
Help Desk
Microsoft S/MIME ActiveX Control
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820
InstallRoot
BurnRecovery
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
Adobe Refresh Manager
Adobe Acrobat DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Thunderbolt™ Software
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Dragon Center
Intel(R) Trusted Connect Services Client
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Intel® Driver & Support Assistant
Microsoft XNA Framework Redistributable 4.0 Refresh
Dragon Age™: Inquisition
Intel® Software Installer
Intel(R) Chipset Device Software
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
KB9X Radio Switch Driver
XMind ZEN 9.1.3
Logitech Gaming Software 9.02
Mozilla Firefox 66.0.5 (x64 en-US)
Mozilla Maintenance Service
Notepad++ (64-bit x64)
Kingdoms of Amalur: Reckoning™
L.A. Noire
Torchlight II
Homesick
Darkest Dungeon®
Tabletop Simulator
RimWorld
Hatoful Boyfriend
Victor Vran
Trine 2
ASTRONEER
Stardew Valley
Danganronpa 2: Goodbye Despair
Heart's Medicine - Time to Heal
Borderlands 2
The Wild Eight
MONSTER HUNTER: WORLD
Graveyard Keeper
The Escapists 2
Raft
My Time At Portia
GRIS
BioShock Infinite
SteelSeries Engine 3.16.1
Unreal Development Kit: 2012-10
VLC media player
WinRAR 5.71 (64-bit)
InstallRoot
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Documentation Manager
Intel(R) Rapid Storage Technology
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Chipset Device Software
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
ViGEm Bus Driver
ActivClient CAC x64
Microsoft Silverlight
Killer Performance Driver Suite UWD
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.23.27820
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820
Microsoft Visual C++ 2005 Redistributable (x64)
Update for Windows 10 for x64-based Systems (KB4023057)
NVIDIA Graphics Driver 441.12
NVIDIA GeForce Experience 3.20.1.57
NVIDIA Optimus Update 38.0.2.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.2.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.1.57
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Intel(R) Management Engine Components
MSI True Color
Intel(R) Management Engine Driver
Intel(R) Trusted Connect Service Client x64
Intel(R) Management Engine Components
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel® Optane™ Pinning Explorer Extensions
Intel(R) Computing Improvement Program
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\acrotray.exe 00002140
C:\Program Files (x86)\ControlCenter4\BrCcUxSys.exe 00003934
C:\Program Files (x86)\ControlCenter4\BrCtrlCntr.exe 000038B4
C:\Program Files (x86)\Dropbox\Client\84.4.170\QtWebEngineProcess.exe 00003A6C
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 00003F9C
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00005610
C:\Program Files (x86)\Intel\Driver and Support Assistant\DSATray.exe 00001254
C:\Program Files (x86)\Intel\Thunderbolt Software\Thunderbolt.exe 000009C4
C:\Program Files (x86)\MSI\Dragon Center\Dragon Center.exe 00003F08
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001DF4
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003668
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00001B28
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00000FC4
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00002B0C
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 0000445C
C:\Program Files\Logitech Gaming Software\ArxApplets\Discord\logitechg_discord.exe 00003394
C:\Program Files\Logitech Gaming Software\LCore.exe 00003170
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002CA0
C:\Program Files\Norton Security\Engine\22.19.8.65\NortonSecurity.exe 00002130
C:\Program Files\Notepad++\notepad++.exe 00000C9C
C:\Program Files\Portrait Displays\MSI True Color\MsiTrueColor.exe 000030D0
C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine3.exe 000034B8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.85.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002AC0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.85.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 0000286C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19071.17920.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 0000406C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11910.1001.5.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000033D0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19101.469.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002AEC
C:\ProgramData\Samsung Apps\Portable SSD\SamsungPortableSSDMon.exe 00002D4C
C:\Users\keely\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003284
C:\WINDOWS\Explorer.EXE 0000070C
C:\WINDOWS\SYSTEM32\SYNTPHELPER.EXE 00002450
C:\WINDOWS\System32\SynTPEnh.exe 00002660
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 0000417C
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000045A0
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000025C8
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003844
C:\WINDOWS\system32\DllHost.exe 00002F80
C:\WINDOWS\system32\SearchFilterHost.exe 00004B7C
C:\WINDOWS\system32\SettingSyncHost.exe 00003E30
C:\WINDOWS\system32\conhost.exe 00001D80
C:\WINDOWS\system32\ctfmon.exe 000011F0
C:\WINDOWS\system32\mmc.exe 00000E40
C:\WINDOWS\system32\sihost.exe 00000FB8
C:\WINDOWS\system32\svchost.exe 00003980
C:\WINDOWS\system32\taskhostw.exe 0000165C
C:\WINDOWS\system32\wbem\unsecapp.exe 00003150
C:\Windows\System32\RtkAudUService64.exe 000030A4
C:\Windows\System32\RuntimeBroker.exe 000006A4
C:\Windows\System32\SecurityHealthSystray.exe 00003028
C:\Windows\System32\smartscreen.exe 00003634
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000024A4
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 00005230
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000316C
Unplayable Since 5.1 - DirectX Crashing (9 and 11)
Printable View
-
11-06-2019, 10:58 AMkejocaUnplayable Since 5.1 - DirectX Crashing (9 and 11)
-
11-06-2019, 11:00 AMkejocaError Dumps
Windows Event Viewer report after crashing while attempting to log in:
Screenshots of typical errors that occur when crashing (note similarities):Quote:
Fault bucket 1505254291812378804, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: ffxiv_dx11.exe
P2: 1.0.0.0
P3: 5db09236
P4: StackHash_f3ab
P5: 10.0.18362.418
P6: 99ca0526
P7: c0000374
P8: PCH_4A_FROM_ntdll+0x000000000009CC14
P9:
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF3AE.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF49A.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF4AA.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF4A8.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF4C8.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ffxiv_dx11.exe_390e94abf767c52dbd49421758bfd584bf73a9d_221d6760_c3f6ef62-36d1-4983-9668-71f4751269af
Analysis symbol:
Rechecking for solution: 0
Report Id: 12030c34-5f10-462e-863f-8c00b2b3b6f3
Report Status: 268435456
Hashed bucket: a1731ab4e2a9d43ec4e3bccda01be8b4
Cab Guid: 0
Version=1
EventType=APPCRASH
EventTime=132174768499470359
ReportType=2
Consent=1
UploadTime=132174768502448432
ReportStatus=268435456
ReportIdentifier=c3f6ef62-36d1-4983-9668-71f4751269af
IntegratorReportIdentifier=12030c34-5f10-462e-863f-8c00b2b3b6f3
Wow64Host=34404
NsAppName=ffxiv_dx11.exe
OriginalFilename=ffxiv.exe
AppSessionGuid=0000514c-0001-0007-9743-77434094d501
TargetAppId=W:0000da39a3ee5e6b4b0d3255bfef95601890afd80709!0000da39a3ee5e6b4b0d3255bfef95601890afd80709!ffxiv_dx11.exe
TargetAppVer=2019//10//23:17:47:34!1e3432d!ffxiv_dx11.exe
BootId=4294967295
ServiceSplit=4277399969
TargetAsId=4111
UserImpactVector=269497136
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=a1731ab4e2a9d43ec4e3bccda01be8b4
Response.BucketTable=4
Response.LegacyBucketId=1505254291812378804
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=ffxiv_dx11.exe
Sig[1].Name=Application Version
Sig[1].Value=1.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=5db09236
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_f3ab
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.18362.418
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=99ca0526
Sig[6].Name=Exception Code
Sig[6].Value=c0000374
Sig[7].Name=Exception Offset
Sig[7].Value=PCH_4A_FROM_ntdll+0x000000000009CC14
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.18362.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=f3ab
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=f3ab4af1e7c7916692641fbc9a5ac54e
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=8d45
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=8d458aaa337c128a393d1b67528f1da0
UI[2]=D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
LoadedModule[0]=D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\SYSTEM32\apphelp.dll
LoadedModule[5]=C:\WINDOWS\SYSTEM32\AcLayers.DLL
LoadedModule[6]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[7]=C:\WINDOWS\System32\USER32.dll
LoadedModule[8]=C:\WINDOWS\System32\win32u.dll
LoadedModule[9]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[10]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[11]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[12]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[13]=C:\WINDOWS\System32\SHLWAPI.dll
LoadedModule[14]=C:\WINDOWS\System32\combase.dll
LoadedModule[15]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[16]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[17]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[18]=C:\WINDOWS\System32\sechost.dll
LoadedModule[19]=C:\WINDOWS\SYSTEM32\sfc.dll
LoadedModule[20]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
LoadedModule[21]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[22]=C:\WINDOWS\System32\bcrypt.dll
LoadedModule[23]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[24]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[25]=C:\WINDOWS\System32\shcore.dll
LoadedModule[26]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[27]=C:\WINDOWS\SYSTEM32\sfc_os.DLL
LoadedModule[28]=C:\WINDOWS\SYSTEM32\AcGenral.DLL
LoadedModule[29]=C:\WINDOWS\System32\ole32.dll
LoadedModule[30]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[31]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[32]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[33]=C:\WINDOWS\System32\profapi.dll
LoadedModule[34]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[35]=C:\WINDOWS\System32\UMPDC.dll
LoadedModule[36]=C:\WINDOWS\System32\cryptsp.dll
LoadedModule[37]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[38]=C:\WINDOWS\SYSTEM32\MPR.dll
LoadedModule[39]=C:\WINDOWS\SYSTEM32\SspiCli.dll
LoadedModule[40]=C:\WINDOWS\SYSTEM32\SortWindows61.dll
LoadedModule[41]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[42]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[43]=C:\WINDOWS\System32\PSAPI.DLL
LoadedModule[44]=C:\WINDOWS\SYSTEM32\DINPUT8.dll
LoadedModule[45]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[46]=C:\WINDOWS\SYSTEM32\d3d11.dll
LoadedModule[47]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[48]=C:\WINDOWS\System32\MSASN1.dll
LoadedModule[49]=C:\WINDOWS\System32\WINTRUST.dll
LoadedModule[50]=C:\WINDOWS\System32\imagehlp.dll
LoadedModule[51]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
LoadedModule[52]=C:\WINDOWS\SYSTEM32\dbghelp.dll
LoadedModule[53]=C:\WINDOWS\SYSTEM32\WMVCore.DLL
LoadedModule[54]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.18362.449_none_2a26bd6c466ab812\COMCTL32.dll
LoadedModule[55]=C:\WINDOWS\SYSTEM32\dxgi.dll
LoadedModule[56]=C:\WINDOWS\SYSTEM32\winmmbase.dll
LoadedModule[57]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[58]=C:\WINDOWS\SYSTEM32\WMASF.DLL
LoadedModule[59]=C:\WINDOWS\SYSTEM32\mfperfhelper.dll
LoadedModule[60]=C:\WINDOWS\SYSTEM32\dxcore.dll
LoadedModule[61]=C:\WINDOWS\SYSTEM32\dbgcore.DLL
LoadedModule[62]=C:\WINDOWS\SYSTEM32\inputhost.dll
LoadedModule[63]=C:\WINDOWS\SYSTEM32\CoreMessaging.dll
LoadedModule[64]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[65]=C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
LoadedModule[66]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[67]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[68]=C:\WINDOWS\SYSTEM32\XInput1_3.dll
LoadedModule[69]=C:\WINDOWS\System32\SETUPAPI.dll
LoadedModule[70]=D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\XInputXIV3.dll
LoadedModule[71]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[72]=C:\WINDOWS\System32\TextInputFramework.dll
LoadedModule[73]=C:\WINDOWS\System32\iertutil.dll
LoadedModule[74]=C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_15be8d180b25c467\nvldumdx.dll
LoadedModule[75]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[76]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
LoadedModule[77]=C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_15be8d180b25c467\nvwgf2umx.dll
LoadedModule[78]=C:\WINDOWS\SYSTEM32\cryptnet.dll
LoadedModule[79]=C:\WINDOWS\system32\nvspcap64.dll
LoadedModule[80]=C:\WINDOWS\SYSTEM32\nvapi64.dll
LoadedModule[81]=C:\WINDOWS\SYSTEM32\HID.DLL
LoadedModule[82]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll
LoadedModule[83]=C:\WINDOWS\SYSTEM32\gpapi.dll
LoadedModule[84]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
LoadedModule[85]=C:\WINDOWS\System32\NSI.dll
LoadedModule[86]=C:\Program Files\Logitech Gaming Software\SDK\LED\x64\LogitechLed.dll
LoadedModule[87]=C:\WINDOWS\SYSTEM32\MSVCP120.dll
LoadedModule[88]=C:\WINDOWS\SYSTEM32\MSVCR120.dll
LoadedModule[89]=D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\SoundCoreBridge.dll
LoadedModule[90]=C:\WINDOWS\SYSTEM32\XAudio2_8.dll
LoadedModule[91]=C:\WINDOWS\SYSTEM32\xaudio2_9.DLL
LoadedModule[92]=C:\WINDOWS\SYSTEM32\MMDevAPI.DLL
LoadedModule[93]=C:\WINDOWS\SYSTEM32\AVRT.dll
LoadedModule[94]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[95]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
LoadedModule[96]=C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll
LoadedModule[97]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[98]=C:\WINDOWS\system32\napinsp.dll
LoadedModule[99]=C:\WINDOWS\system32\pnrpnsp.dll
LoadedModule[100]=C:\WINDOWS\System32\mswsock.dll
LoadedModule[101]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[102]=C:\WINDOWS\System32\winrnr.dll
LoadedModule[103]=C:\WINDOWS\system32\NLAapi.dll
LoadedModule[104]=C:\WINDOWS\system32\wshbth.dll
LoadedModule[105]=C:\WINDOWS\System32\fwpuclnt.dll
LoadedModule[106]=C:\Windows\System32\rasadhlp.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=18362
OsInfo[3].Key=ubr
OsInfo[3].Value=449
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=101
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=768
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=2919
OsInfo[15].Key=osinsty
OsInfo[15].Value=1
OsInfo[16].Key=iever
OsInfo[16].Value=11.418.18362.0-11.0.155
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=16227
OsInfo[19].Key=svolsz
OsInfo[19].Value=453
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=190318
OsInfo[22].Key=bldtm
OsInfo[22].Value=1202
OsInfo[23].Key=bldbrch
OsInfo[23].Value=19h1_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.18362.449.amd64fre.19h1_release.190318-1202
OsInfo[30].Key=buildflightid
OsInfo[30].Value=C6A0BBFE-FA2B-4D86-AAB4-FB51F87B459E.1
OsInfo[31].Key=edition
OsInfo[31].Value=Core
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[33].Value=RS:4964
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=FINAL FANTASY XIV
AppPath=D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=161992FCDC9321935FF213D9F51FBD94
MetadataHash=2120202122
-
11-06-2019, 09:43 PMMerumHinoke
it's funny because the first time I had this crash, I was in the Grand Cosmos dungeon too, this directX 11 error message appeared 3 times during the dungeon. After doing it, I had that crash again trying to teleport to Lakeland, and since it, I'm stuck in Lakeland loading screen...
-
11-07-2019, 10:46 AMkejoca
I just did a clean boot and while I was able to log on (DirectX 11), the game still crashed with DirectX 11 errors when I attempted to teleport.
https://i.imgur.com/Ow09kbf.jpg -
11-07-2019, 12:42 PMhynaku
Sorry your still getting the dx11 errors. For me its 2 days now without getting any dx11 errors.
-
11-07-2019, 01:51 PMkejoca
So I did the ultimate cleanup: I completely reinstalled Windows 10 on my PC.
I was able to log on perfectly fine, no errors, then suddenly while testing teleporting and running a trust dungeon (to test the limits of my fix) the game crashed with no error popup. However, I caught the Windows Event Viewer error and I think it reveals some interesting info:
Quote:
Event 1000, Application Error
Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x5db09236
Faulting module name: ntdll.dll, version: 10.0.18362.418, time stamp: 0x99ca0526
Exception code: 0xc0000374
Fault offset: 0x00000000000f9269
Faulting process id: 0x38cc
Faulting application start time: 0x01d5952443f16227
Faulting application path: D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 24918957-7eed-4358-bcb1-9d504ebf6487
Faulting package full name:
Faulting package-relative application ID:
Quote:
Event 1001, Windows Error Reporting
Fault bucket 2188958926177909349, type 5
Event Name: FaultTolerantHeap
Response: Not available
Cab Id: 0
Problem signature:
P1: ffxiv_dx11.exe
P2: 1.0.0.0
P3: 5DB09236
P4: ffffbaad
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
\\?\C:\WINDOWS\SERVIC~3\LOCALS~1\AppData\Local\Temp\FTH4BB6.tmp\fthempty.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4BB7.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4BC8.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4BD5.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4BF6.tmp.txt
These files may be available here:
Analysis symbol:
Rechecking for solution: 0
Report Id: eeef9b99-2812-4963-b149-4fe11cf7bade
Report Status: 268435456
Hashed bucket: de9c1c083fc158547e60be8bb6c13a65
Cab Guid: 0
Quote:
Event 1001, Windows Error Reporting
Fault bucket 2004230125044483889, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: ffxiv_dx11.exe
P2: 1.0.0.0
P3: 5db09236
P4: StackHash_0c7b
P5: 10.0.18362.418
P6: 99ca0526
P7: c0000374
P8: PCH_40_FROM_ntdll+0x000000000009CC14
P9:
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C33.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D6D.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D7D.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D7D.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D9E.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ffxiv_dx11.exe_369b5b7f07841ae98c5a170eef9edc9e3d361_221d6760_4bcbbcbe-c83f-4779-8b36-5f35959cc19b
Analysis symbol:
Rechecking for solution: 0
Report Id: 24918957-7eed-4358-bcb1-9d504ebf6487
Report Status: 268435456
Hashed bucket: 605617cf50c947f19bd074ae0b69c731
Cab Guid: 0
Looking up "FaultTolerantHeap" I got a few hits on next steps for troubleshooting. However, I would must appreciate some attention/assistance from Square Enix tech support for this now 1 week long issue!Quote:
Report.wer
Version=1
EventType=APPCRASH
EventTime=132175752095980919
ReportType=2
Consent=1
UploadTime=132175752099798701
ReportStatus=268435456
ReportIdentifier=4bcbbcbe-c83f-4779-8b36-5f35959cc19b
IntegratorReportIdentifier=24918957-7eed-4358-bcb1-9d504ebf6487
Wow64Host=34404
NsAppName=ffxiv_dx11.exe
OriginalFilename=ffxiv.exe
AppSessionGuid=000038cc-0001-0003-2762-f1432495d501
TargetAppId=W:0000da39a3ee5e6b4b0d3255bfef95601890afd80709!0000da39a3ee5e6b4b0d3255bfef95601890afd80709!ffxiv_dx11.exe
TargetAppVer=2019//10//23:17:47:34!1e3432d!ffxiv_dx11.exe
BootId=4294967295
ServiceSplit=1561850273
TargetAsId=713
UserImpactVector=808465200
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=605617cf50c947f19bd074ae0b69c731
Response.BucketTable=4
Response.LegacyBucketId=2004230125044483889
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=ffxiv_dx11.exe
Sig[1].Name=Application Version
Sig[1].Value=1.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=5db09236
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_0c7b
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.18362.418
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=99ca0526
Sig[6].Name=Exception Code
Sig[6].Value=c0000374
Sig[7].Name=Exception Offset
Sig[7].Value=PCH_40_FROM_ntdll+0x000000000009CC14
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.18362.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0c7b
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0c7b0331b9ea7ba34e7d4d697bc239e7
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=1c2a
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=1c2a0c3fc872849c4aa06f870872fb78
UI[2]=D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
LoadedModule[0]=D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\SYSTEM32\apphelp.dll
LoadedModule[5]=C:\WINDOWS\System32\IMM32.dll
LoadedModule[6]=C:\WINDOWS\System32\USER32.dll
LoadedModule[7]=C:\WINDOWS\System32\win32u.dll
LoadedModule[8]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[9]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[10]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[11]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[12]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[13]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[14]=C:\WINDOWS\System32\sechost.dll
LoadedModule[15]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[16]=C:\WINDOWS\System32\ole32.dll
LoadedModule[17]=C:\WINDOWS\System32\combase.dll
LoadedModule[18]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[19]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[20]=C:\WINDOWS\System32\PSAPI.DLL
LoadedModule[21]=C:\WINDOWS\SYSTEM32\DINPUT8.dll
LoadedModule[22]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[23]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[24]=C:\WINDOWS\System32\MSASN1.dll
LoadedModule[25]=D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\d3d11.dll
LoadedModule[26]=C:\WINDOWS\System32\WINTRUST.dll
LoadedModule[27]=C:\WINDOWS\System32\imagehlp.dll
LoadedModule[28]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
LoadedModule[29]=C:\WINDOWS\SYSTEM32\dbghelp.dll
LoadedModule[30]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[31]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[32]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.18362.449_none_2a26bd6c466ab812\COMCTL32.dll
LoadedModule[33]=C:\WINDOWS\System32\shcore.dll
LoadedModule[34]=C:\WINDOWS\SYSTEM32\WMVCore.DLL
LoadedModule[35]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[36]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[37]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[38]=C:\WINDOWS\System32\profapi.dll
LoadedModule[39]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[40]=C:\WINDOWS\SYSTEM32\winmmbase.dll
LoadedModule[41]=C:\WINDOWS\System32\UMPDC.dll
LoadedModule[42]=C:\WINDOWS\System32\shlwapi.dll
LoadedModule[43]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[44]=C:\WINDOWS\System32\cryptsp.dll
LoadedModule[45]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[46]=C:\WINDOWS\SYSTEM32\dxgi.dll
LoadedModule[47]=C:\WINDOWS\SYSTEM32\WININET.dll
LoadedModule[48]=C:\WINDOWS\SYSTEM32\WMASF.DLL
LoadedModule[49]=C:\WINDOWS\SYSTEM32\mfperfhelper.dll
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FriendlyEventName=Stopped working
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AppName=FINAL FANTASY XIV
AppPath=D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
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11-07-2019, 11:40 PMkejocaIs this after you moved your game to an external HDD?Quote:
Originally Posted by hynaku
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11-08-2019, 10:15 AMkejoca
Just finished chatting with a SE support member via their live chat. They resolved that I've already done all troubleshooting steps they'd recommend and that they could not help me. They instead pointed me to seek help from Microsoft or Nvidia for support. They also suggested I submit a formal bug report.
I'm understandably deflated as this problem only started occurring when this patch was pushed. I can't think of any other change to my system that would have created this problem for me that coincides with what others are experiencing... -
11-08-2019, 01:57 PMTravithymiaThat response looks bad for SE's support because not only is this problem effecting a lot of people based on the amount of views the threads here are getting (Heading towards 3000 on the main post about these errors) but it also isn't an Nvidia problem since there are a few people who have had it with AMD GPUs as well. I'm not convinced SE support knows what it's talking about and there are clearly players having this problem that aren't posting about it for whatever reason.Quote:
Originally Posted by kejoca
The errors in my event viewer look almost the exact same as this with varying exception codes. I've had exception code: 0xc0000005 which indicates memory access violation and yours is 0xc0000374 which indicates heap corruption, or to use another term for it memory corruption. Whatever is going wrong it looks like some sort of memory issue is at the core of it. I've read someone in the past was able to overcome these errors by upgrading their RAM so if you're all out of other ideas I'd try that and let us know if it works. Kudos to you for reinstalling Windows, I can't be bothered to do that.Quote:
Event 1000, Application Error
Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x5db09236
Faulting module name: ntdll.dll, version: 10.0.18362.418, time stamp: 0x99ca0526
Exception code: 0xc0000374
Fault offset: 0x00000000000f9269
Faulting process id: 0x38cc
Faulting application start time: 0x01d5952443f16227
Faulting application path: D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 24918957-7eed-4358-bcb1-9d504ebf6487
Faulting package full name:
Faulting package-relative application ID:
The ntdll.dll module is also present on each of my event viewer errors which is apparently a Windows registry file. I've tried restoring and reinstalling it but that failed to fix anything. I don't know what to do either anymore besides opening another SE support chat where they give me more "solutions" that I've already tried. -
11-08-2019, 10:00 PMkejocaYeah, I'm just a disappointed in the response but the person who was helping me seemed to be genuinely out of ideas. Right now I'm attempting a complete factory wipe and reinstall of my system with the bare minimums. Luckily, my system is primarily used for gaming so I'm not losing too much by resetting--it just takes a while.Quote:
Originally Posted by Travithymia
I just can't see this being a hardware problem since it's affecting so many people all at once. -
11-10-2019, 02:38 AMkejocaProgress made
Update: I completely factory reset my system (rather than the "soft" Windows Refresh which I suspect does not actually reinstall all windows assets) and so far in my initial tests (i.e. running 5.1 dungeon with trusts, and teleporting repeatedly to different high population zones) I have not encountered any crashing or errors.
My assumption based on a LOT of troubleshooting over this past week is that a file the 5.1 patch constantly needs to reference (be it a Windows library or a graphic card resource) is corrupted or broken and all normal methods of detecting/fixing that file are NOT working. I assume over the year of owning this system, I've either downloaded something that altered that file (maybe a Windows or graphics card update) or FFXIV altered that file (or expects something to be where it isn't). I cannot see this as a hardware issue since this problem is affecting a number of users with various setups and the commonality and timing of the problem is THIS PATCH.
The working setup (so far) is Windows 10 ver 1903 and Nvidia Driver 398.35 (REALLY OUTDATED). I also lowered my graphics settings from Maximum to High. I have left everything else untouched (to include NOT turning off overlays or installing other programs such as Steam). I play on an external monitor (ultrawide, 34", 3440x1440 resolution).
I am incrementally imaging my system as I add more updates to bring my system back up to speed while stress testing in-between images.
Next Steps:
- Incrementally updating Nvidia drivers to latest
- Installing Steam (historically bootstrapper crashed during FFXIV patching so something must be conflicting?)
- Installing Discord (the overlay is blamed sometimes for crashes)
- Attempt Shadowplay while gaming (my system previously could handle this prior to 5.1)
If it helps, I will continue to post my findings here for other users affected by this problem, otherwise I'll stop bumping this thread. -
11-10-2019, 07:58 AMhynaku
Not had one more dx11 error since moved ffxiv to my external hard drive. Still don't understand how moving it from ssd to external hd stopped the dx11 errors.
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11-10-2019, 03:21 PMTravithymiaI think it's a Windows library file that it needs to reference but isn't able to properly. I think this because I just used DDU to completely scrub and reinstall my graphics card driver and settings and I'm still having the problem. I'm also able to run "sfc /scannow" in a command prompt and find 0 integrity errors in the system32 files and I can also do that to specific files like ntdll.dll and find no errors. Like you said, something may have edited the file but a Windows reset/reinstall is a last resort for me and all of this tech sleuthing is already too much to fix a problem that SE introduced to their own game in this patch. I hope your fix continues to work and isn't just one of those band-aid solutions. Meanwhile I'll be mulling over purchasing an external HDD and seeing what more information I can glean from SE support.Quote:
Originally Posted by kejoca