Can't debit now ShB Collector Edition - Square Enix Store

Good morning everyone,


I'm going to the point. Square Enix sent me an email saying that they can not charge my physical Collector Edition of Shadowbringers (PS4). So I used the Debit now option but it led me to an error again and again.

After this I tried to update the payment method and when I put my credit card comes an Error 2 = FRAUD, I contacted my bank in case they had blocked the card just in case and everything is normal. Now I am in the situation that I have no way to pay ... If I want to update the payment error, if I want Debit now error too.

I have sent a ticket but I am afraid that before the answer my payment term will end.

I'm quite desperate and I can not find any solution.

Please accept any kind of suggestion,

Greetings,

Try using the "contact support" option from the Square Enix store - best way to get help on an order with them

Hello, I am also having the same issue as you do. I got mailed last night that they failed to bill me for some reason and when I tried to change the payment method, the same error you mentioned happened to me. Sadly, there was no other option than just contacting the support and waiting.

Contacted support and get a generic automated answer that has nothing to do with my problem...

I guess I'm going to lose the CE at this point. As a curiosity on my credit card the payment appears as pending by Square Enix to accept it.

Edit 1: (UPDATE) The charge now appears at my credit card, but in the store the game status still PRE-ORDER

I haven't got an answer yet, only got mailed that they received my request. My order is still not cancelled though as shown in the store.

I’m having the same issue. I got an email saying they tried several times to process my card but couldn’t so hey went ahead and cancelled my pre order. I tried to go in and edit my card to make sure it was right. Couldn’t edit it. So I deleted it thinking I’ll just add it again. No option to add a payment method anywhere. Wtf. So I decide to pay for it via PayPal and it refuses to let me saying it’s canceling my order. Maybe because now I don’t have a credit card on file? Which I can’t add. I got sneaky and tried to buy something cheap off the store to add my cc info and they still don’t like my card.

What a shit show. I can’t even throw my money at these people. Maybe I can try to put cash in an envelope along with a nice card and flowers and they’ll accept it then.

I have contacted support but I got that cookie cutter response. Until then I wait with money in hand.

If you use PayPal you can typically avoid these kinds of errors since PayPal does a better job of recognizing your payment information usually and third party store fronts like scalefast generally accept PayPal more readily than they would a bank card.

As you can see for OP and in my case PayPal is also not working. I have the option to use PayPal but when I use it, it shunts me back to the square Enix store giving me a message about cancelling the action. Very frustrating.

Yeah I do notice that the square-enix store has very strange security measures on it. For me personally I get a suspicious login email every time I log in to their website and have to reset my password. I use the same PC and IP address usually as well so no idea why that happens.

Cancel your order and use Amazon instead.

Seriously, Square Enix needs to fix their billing systems. I'm still convinced that they're skeptical about the fact that we actually want to buy things from them.

I feel you op. :(

Though in my case ShB doesn’t even show up in my Orders. I only got the emails saying they were gonna start charging for preorders but haven’t actually charged yet. Emailed them asking what was up and they replied it was still in the preorder phase and that I’d be “charged soon” that was 2 days ago and I still haven’t been charged and have no way to ‘debit now’ ; ;

I just wanted to add that I'm having the same issue as you OP.

Ugh unable to use my credit card, add a new one, use paypal... I guess I'll just have to say RIP to my CE while I wait on support. Hopefully this can be resolved before launch..

My order just got validated both on the store status and with email order. Looks like they are super slow and buggy with some orders...

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Originally Posted by Kazrah

Cancel your order and use Amazon instead.

Seriously, Square Enix needs to fix their billing systems. I'm still convinced that they're skeptical about the fact that we actually want to buy things from them.

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The problem is for the physical CE's Square Enix store is the only place that has them. So if you want the physical goodies with it you gotta buy it through them. I did end up getting my Stormblood physical CE a year after it came out on ebay since I found it for like 70 dollars cheaper then what the store is selling it for but that's me waiting. The SHB CE will probably be near 280-300 if you try buying it the same day it comes out.

I personally haven't had any issues with Scalefast (minus the EE Vol 2 delay) but that's also in part for me debiting payment immediately since it was something I was planning on buying. My hear goes out to those who are having issues though and I hope it works out.

Hello, I only just got a reply from the support. They told me to try to change the payment method again and.....It worked!
So, go and try it again and I hope it works for you as well.

Also having same very frustrating problems :( I’ve been emailing support since last Thursday with no resolution. I’ve been passed to three different support people. I’ve now been waiting 30 hours from my last email for a reply.

I’m thinking about cancelling my order and just buying the entire game with all expansions via steam. Has anyone done this ?

Also if anyone had a phone number for the Square Enix store support please pass that along. Apparently if you ask the support people in the store to give a phone number to contact them you can.

The phone call would cost plenty.
Try again to "change payment method" even if you are going to change it to the same method again.
It worked for me after failing for almost a week or more.

That’s what I did and it finally went through! What a mess tho

Yep it is. Glad it worked!

I got this same issue a week ago. My payment was declined because my card wasn't working. I talked to my bank and got everything sorted out. I updated my payment info and got an email from SE saying that they accepted my card and to wait for payment confirmation.

A week later I get another email saying there was a payment processing error, and I need to update my payment method by the 21st (I got the email on the 24th, nice SE). I updated it again and it said to await payment again. I want to force a payment, but there is no "Debit Now" button for me. Only Cancel Pre-Order, Modify My Payment, and Open a Support Request.

I payed for my subscription 2 days ago with the same card, so I can't understand why this is happening. I already took time off work and I am horrified that they won't be able to help me in time.

EDIT: I also checked my online credit card statement and saw a pending charge from SE for the same amount as the ShB pre-order. So they were able to charge my card. I don't know what their problem is.

I was having a similar issue.

Debit didn't work for me and it kept telling me I was putting in the wrong Credit Card info. I sent in a support ticket and didn't hear anything back so I created a Paypal account and did it that way. Though it almost timed out because of how slow the SE store site is.

Its definitely frustrating to say the least.

Sorry.. necroing old post but same problem exist in EW.. 2 years passed still same old problems related with payment methods exist.

Is some one actually managed solve this problem? While purchasing a expansion I have to deal with 3rd party sellers.
I am looking for any reliable way for purchasing EW "mog station" version outside SE store.. due their technical problem limitations.

Thanks for any help :)

Quote:

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Originally Posted by Insertusernamehere

Sorry.. necroing old post but same problem exist in EW.. 2 years passed still same old problems related with payment methods exist.

Is some one actually managed solve this problem? While purchasing a expansion I have to deal with 3rd party sellers (some of them gray even considered black market).
I am looking for any reliable way for purchasing EW "mog station" version outside SE store.. due their technical problem limitations.

Thanks for any help :)

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If you have to purchase a grey/back/whatever market version, it's a good idea not to advertise it on their forums, particularly on your active account.

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Originally Posted by Saccharin

If you have to purchase a grey/back/whatever market version, it's a good idea not to advertise it on their forums, particularly on your active account.

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Sure deleted it. Problem solved.

Any solution related with my problem appreciated if anyone had and successfully solved it. Ty.

EU, there is Amazon. Both EU & NA: Greenmangaming.com. Be aware, last I heard GMG works off your IP to determine the region of the key it gives you, in the off chance you need a region that wont match up with the connection you're using. Both have collectors edition available as well.

Quote:

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Originally Posted by Dustytome

EU, there is Amazon. Both EU & NA: Greenmangaming.com. Be aware, last I heard GMG works off your IP to determine the region of the key it gives you, in the off chance you need a region that wont match up with the connection you're using. Both have collectors edition available as well.

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Thank you I had no luck with GMG (region lock).. but I will try amazon :)

I don't know if they have copies outside NA but humble sells the expansion for the SE store and you can use the store discount to get some money off the expansion

Thank you all :) advice worked out after sending it as a gift.. I have my early access finally. I hope SE Store fixes this problem more people can enjoy with game.