still havent been charged for shb preorder

the email i got said it will be charged on 6/7/2019 but nothing yet. i find this strange

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Originally Posted by KoroushSensei

the email i got said it will be charged on 6/7/2019 but nothing yet. i find this strange

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SE emailed us we were being charged but didn't took the money directly from the CC we had to active one option that prolly is in your SE account called "debit now" to authorize the transaction.

the email never said i had to do it myself. thought se was automatically going to do it

Quote:

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Originally Posted by KoroushSensei

the email never said i had to do it myself. thought se was automatically going to do it

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Maybe there was some kind of problem (bug) on their side but the "debit now"function is active and working and it counts as payed if you use it at least it did for us.

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Originally Posted by AnnaRosa

SE emailed us we were being charged but didn't took the money directly from the CC we had to active one option that prolly is in your SE account called "debit now" to authorize the transaction.

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Where exactly is this option? I can't seem to find it.

Edit: Square Enix Store ->Your Account -> Orders -> Manage -> Debit Now
Why won't they show this option when ordering.. every time I've been stressed out about having to wait around for SE to take the money, every time there has been issue with the payment on their end...

Pretty weird situation and the emails don't state if they will give feedback if the charge failed so if you're not careful you can end up with the pre order cancelled.

I thought this was really stupid how this works. I pre-ordered/purchased the expansion back in February and I was just charged 4 days ago. lol.
I don't understand why they just don't charge take the money right then and there.

To be honest even with Stormblood it wasn't very clear... hoped they would improve after 2 expansions on this behavior since even now people have emotions regarding the purchase.
Set it on the mog station along with the other items and let the preview site, just be preview, but no let's make a preview site which leads to the SE main store and complicate things.




./rant off

Only one of my pre-orders were paid for even though I got 2.

Neither states we can Debit Now. So confused now. And concerned.

I went ahead and did debit now to ease my worries.

Likely it's so the payment doesn't time out before the expansion dropped. Pre orders are usually just a hold on the amount paid rather then actually processing the payment in full because there's no actual product yet. Those holds only last a finite amount of time before they revert back to the account. Since the product is actually becoming available in the next few weeks that means there's no expected delay and they're not worried about the payment timing out because they'll be able to finalize the payment.

Or they could just have a wonky process in place.

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Originally Posted by AngelCheese77

Only one of my pre-orders were paid for even though I got 2.

Neither states we can Debit Now. So confused now. And concerned.

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Better wait who doesn't has the <<debit now>> option if in 2 days nothing happens better contact SE.

What Anna recommended is the best option at this moment, got mine charged last night , not at the date they provided .
Hope it will be alright for everyone!