FFXIV Preorder

Printable View

06-07-2019, 11:19 PM
frostmagemari

FFXIV Preorder

Hey folks, just a question really.
If, for whatever reason, SQE is having processing errors and not properly taking the money from the card i signed up with on my preorder information, and i can't get that fixed (for sake of argument), what happens?

Do i just ride out whatever processing errors they give me, and buy the game normally afterwards and pair it to my account; or does something happen with my game account? If anybody has any experience with this, i'd love to get some advice.
06-08-2019, 12:15 AM
Vahlnir

I think if SE can't process the order it simply gets cancelled. To keep me from having to deal with that potential setback I paid for it manually through the "Debit Now" option a few days ago. I had that happen with my sub a couple months back so I'm a bit paranoid. Thankfully all it took was me renewing my sub manually, and I didn't have the issue the following month, but better safe than sorry imo.
06-08-2019, 12:18 AM
Altera

From the email I have received, they will attempt 4 times to charge if there is a error or insufficient funds on the payment method of choice. After the 4th attempt, the order will get cancelled.

1st attempt: 10/06/2019
2nd attempt: 12/06/2019
3rd attempt: 14/06/2019
4th attempt: 17/06/2019
06-08-2019, 08:39 AM
frostmagemari

So, if they don't get their act together and actually charge my account properly.. it won't be a really big setback? I'll be able to just go and repurchase the expansion if/when they cancel the preorder and it'll be all well and good?
06-08-2019, 08:49 AM
Vahlnir

Quote:

Originally Posted by frostmagemari

So, if they don't get their act together and actually charge my account properly.. it won't be a really big setback? I'll be able to just go and repurchase the expansion if/when they cancel the preorder and it'll be all well and good?

Depends on what version of the game you got. If you got the physical CE then you might be out of luck for awhile. If you got the regular version (or digital CE) then you'll probably be fine. I'm not sure though how they handle early access codes that have already been given out.
06-08-2019, 08:54 AM
frostmagemari

I just got (or attempted to get) the basic digital version... I mean, i'll probably lose access to the early access but hopefully if they don't fix the issue that's not letting me pay for something (or letting me update the information) i'll just buy it immediately afterwards.
Honestly, i'm not worried about not getting in a week early.. i was just worried about some rule or company response that would hurt my actual account if they kept refusing to take my money (and i don't wanna risk double paying like i heard some people ended up doing during SB's preorder fiasco).
I tell ya though, i'd love to be able to just purchase the game through Crysta.. i at least know THAT payment method works.
06-08-2019, 09:07 AM
Vahlnir

Quote:

Originally Posted by frostmagemari

I just got (or attempted to get) the basic digital version... I mean, i'll probably lose access to the early access but hopefully if they don't fix the issue that's not letting me pay for something (or letting me update the information) i'll just buy it immediately afterwards.
Honestly, i'm not worried about not getting in a week early.. i was just worried about some rule or company response that would hurt my actual account if they kept refusing to take my money (and i don't wanna risk double paying like i heard some people ended up doing during SB's preorder fiasco).
I tell ya though, i'd love to be able to just purchase the game through Crysta.. i at least know THAT payment method works.

Yeah. I get why you're concerned. I don't think they take any action against your account. Now, if you were to purchase it and have it refunded they might ban you. But I don't think they punish anyone for a payment not going through. They just cancel the order and that's that.
06-08-2019, 11:44 AM
Edax

I have an unrelated pre-order question. Do you still get to bonuses if you pre-order now? Or is it too late for that?
06-08-2019, 11:49 AM
TitaniaZero

You should be able to get the bonuses. I'm sure the only point in time that you can't get them is on the 2nd of July and after.
06-08-2019, 11:52 AM
Edax

Quote:

Originally Posted by TitaniaZero

You should be able to get the bonuses. I'm sure the only point in time that you can't get them is on the 2nd of July and after.

Thank you for the answer!
06-08-2019, 01:46 PM
Kusanagi7

if you pre order for ps4 on psn do you get a code fore early access or is automatic?
06-08-2019, 01:53 PM
Vahlnir

Quote:

Originally Posted by Kusanagi7

if you pre order for ps4 on psn do you get a code fore early access or is automatic?

Everything is applied to your PSN account, though I think you have to start up the launcher after you preorder to take care of the details.
06-08-2019, 01:57 PM
Lazka

Quote:

Originally Posted by Vahlnir

Depends on what version of the game you got. If you got the physical CE then you might be out of luck for awhile. If you got the regular version (or digital CE) then you'll probably be fine. I'm not sure though how they handle early access codes that have already been given out.

i want to ask about this too, what happen if incase im canceling my PO, but already entering EA codes?
bcause something happen need to cancel, but now im already pay it infront (debit now)
is my account safe?
06-08-2019, 05:26 PM
Krokov

Quote:

Originally Posted by Vahlnir

Everything is applied to your PSN account, though I think you have to start up the launcher after you preorder to take care of the details.

This is correct after you pre-order on PSN it'll be on your account but as Vahlnir said you have to log into your account from the launcher to apply it to the account proper.
06-08-2019, 09:43 PM
ADarklore

After not having my order processed on the 6th like they said they would, I went into my order on the SE Store and MANUALLY clicked 'Debit Now' and they processed it right away.
What I think sucks is they never tell you WHAT card you actually used when you originally ordered anything... would be nice if they would at least display the last four of the card number used; even in their receipt they do not tell you, which makes it hard when you have multiple credit cards.
06-08-2019, 10:16 PM
AngelCheese77

Huh.

I only got one charge on my acct even though I got 2 pre orders (one for myself and one for my husband). We both put in our codes fine as well.

No e-mails, and nothing that says Debit now or whatever.
06-08-2019, 10:34 PM
EmeraldDawn

Hi, I currently have the preorder earrings for ShB. It says I get a bit more experience points until level 70. Is the bonus exp only if I reach level 70 before launch or will I still get bonus exp after launch? Thanks
06-08-2019, 10:47 PM
Vidu

Quote:

Originally Posted by EmeraldDawn

Hi, I currently have the preorder earrings for ShB. It says I get a bit more experience points until level 70. Is the bonus exp only if I reach level 70 before launch or will I still get bonus exp after launch? Thanks

They will still work after launch - please note that the bonuse exp are only applied to killing mobs of roughly your level. They wont work in PotD/HoH. But besides that... the exp-bonus will still apply in 5.0 and onwards.
06-10-2019, 03:40 AM
Kazrah

Quote:

Originally Posted by frostmagemari

Hey folks, just a question really.
If, for whatever reason, SQE is having processing errors and not properly taking the money from the card i signed up with on my preorder information, and i can't get that fixed (for sake of argument), what happens?

Do i just ride out whatever processing errors they give me, and buy the game normally afterwards and pair it to my account; or does something happen with my game account? If anybody has any experience with this, i'd love to get some advice.

So I had this issue happen to me before when I preordered Stormblood and I had originally thought "well I guess it'll get cancelled if it won't take the card". I started freaking out about it and preordered it from Amazon only to get a similar issue, but that was fixed pretty quickly (that's called "customer service" Squeenix). Several days later, I got the email from the Square Enix store saying that the payment went through and I wound up with two activation codes for Stormblood: one I used for myself and one I gave to a friend for someone in her FC.

I'm going through the same issue again with Shadowbringers. This time though, I'm just going to wait it out until the 17th. If my order gets auto-cancelled, I'll just preorder it from Amazon instead or from some other company with customer service that doesn't require me to reset my password every single time I log in to shop.