My pre order bonus code wont work

Hi!
After days of trying and waiting for help from the support center I thought I'd come to ask the forums.
My ffxiv account is ran through steam. I purchased the shadowbringers Xpack pre-order through steam too.
I've tried every single possible way of using the Pre-order bonus code and every single time it says it's invalid.
I've used the novice chat in-game, I've sent multiple emails and nobody seems to have a damn clue how to fix it.

Please help me.

As of 15/05/2019 7pm GMT, this issue has been fixed, thank you very much to everyone who helped, ill leave the post here to incase others need to find the help i received, thanks again to everyone it means alot

Youre going to have to open a ticket with the GMs. I mean, you are taking your code and plugging it in at mogstation right? Also, there will be (if there isnt already) 2 separate codes. One for the game and one for preorder stuff. I havent checked recently, but the code for the game itself isnt active yet. Make sure you got the right one.

After pre-purchasing, you should have received 2 codes.

One will be for the pre-purchase items (Aetheryte Earrings and Gremlin minion)

One will be for the actual Shadowbringers expansion.

Only the one for the pre-purchase items can be redeemed currently, while the one for the game itself will be considered Invalid.

Also, be sure that you're going onto the Pre-Purchase Bonus Redemption part of the Mog Station and not trying to simply add Shadowbringers to your account.

Quote:

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Originally Posted by Athena_Windfeather

My ffxiv account is ran through steam.

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Sorry if this sounds like a stupid question, but although you say you run the game through Steam, did you *originally* buy it on Steam?

I only ask because I know a lot of people (myself included) bought the base game again through Steam (and ignored the codes it gave us) so we could play it through our Stream library, but we're not actually Steam accounts (and all our expansions can't be bought on Steam).

Easiest way to check is to log into the Mogstation and look for one of these images:

https://i.imgur.com/xKeEpSN.png

The top one is non-Steam and the bottom one is, as you can probably guess, Steam.

If you're seeing the top on then your account isn't actually a Steam account so any expansion bought through Steam won't work.

If however it does say Steam then ignore my entire post :D

It says one code can't be used till July 2nd.

Quote:

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IMPORTANT:
• Please note that the FINAL FANTASY® XIV: SHADOWBRINGERS expansion pack also includes FINAL FANTASY® XIV: HEAVENSWARD & FINAL FANTASY® XIV: STORMBLOOD, which will be provided at release on July 2, 2019. This package requires FINAL FANTASY® XIV Online Starter Edition (A Realm Reborn) to play the game.
• This product is only compatible with the Steam version of FINAL FANTASY® XIV: A Realm Reborn. If you’ve purchased FINAL FANTASY® XIV: A Realm Reborn on Steam, then you must also purchase FINAL FANTASY® XIV: SHADOWBRINGERS on Steam to upgrade your existing account.
• Once you have purchased the game, you will be able to view your registration codes by selecting “FINAL FANTASY XIV” in your Steam “Library” and selecting “CD key” on the right-hand menu. The codes will always be accessible from this location should you ever need to reference them again. Please note that these codes will only work on Steam FINAL FANTASY XIV service accounts.
• You will be able to redeem the registration code for “FINAL FANTASY XIV” on Mog station on the day of the official launch, July 2nd.
• For those playing “FINAL FANTASY XIV” for the first time, the registration codes can be registered during the game installation process

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The e-mail gives you a link to the page that the code is used on. I suggest re-reading it to be sure you didn't miss it.

How do I redeem my preorder code?
Visit the redemption site and log in using your Square Enix Account details. If you registered a Security Token to your Square Enix ID, make sure to have that at hand!
Insert your unique code in the entry form on screen and click to validate.
A confirmation page will appear displaying platform selection options. Select and confirm your platform to receive your code and instructions.
If you have any questions regarding the above information, please contact the Square Enix Support Centre.

Not sure how steam works for this, but I know on PC you have two steps to do for the bonus stuff. you have to go to a redemption website and login, then pop in the pre order bonus code and then you will get an 18 digit code for mog station. As pointed out before, check your email or if you ordered it through SE you can login, view your orders, and you will 2 sets of codes for Shadowbringers. One for Shadowbringers itself and the other is for the Pre-Order Bonus Items. Click on the view key for Pre-Bonus Items and then click on view instructions. IN the middle there is a link you have to go to to enter that initial code to get the 18 digit code which you will take to the mog station to redeem your earrings and stuff.

So to respond to everyones questions ( Thank you for all of them btw )

The game gives 2 CD keys (Codes) when you look, only one of them is called "FINAL FANTASY XIV: Shadowbringers- Pre-Purchase Bonus Content" That is the code im trying to use, it is in the same 20 digit format begining with RF4A like the mog station says it should

I am trying to enter it through mog station in the "Enter Pre-order Bonus Code (Early Access Code)" Section of the "My Account" Page on Mog Station.

I have contacted the support team but they seemed to miss understand what i was saying, i have sent another, more clear email.

I did hear that you have to put the code into a seperate website first, i'v been onto that website but the Code format it asks for is that of a code I don't possess, however, I tried to use my code in it and again it was invalid.

Oh my god. Are you for real ?! So i just need to pre order through the website ? I used steam to buy it and thought that my account was a steam account ?! How rediculous is it that they dont exsplain that atall that makes no sence to me, Thank you so much, i'v applied for a steam refund and i guess ill try order it through the Mog Station website, thank you so much again i hope this fixes it

Quote:

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Originally Posted by Athena_Windfeather

Oh my god. Are you for real ?! So i just need to pre order through the website ?

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Woah there. If you've used Steam to buy the game and you used those game keys then your account IS a Steam account, don't go refunding anything until you're sure it's NOT a Steam account.

What does the Mogstation say about your account? (see my pictures above)

Quote:

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Originally Posted by Athena_Windfeather

Oh my god. Are you for real ?! So i just need to pre order through the website ? I used steam to buy it and thought that my account was a steam account ?! How rediculous is it that they dont exsplain that atall that makes no sence to me, Thank you so much, i'v applied for a steam refund and i guess ill try order it through the Mog Station website, thank you so much again i hope this fixes it

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If you bought the original a realm reborn ( FINAL FANTASY XIV Online Starter Edition ) on steam then all other expansions also need to be bought that way, at least that is the way i remember it working.
Unless something have changed.

Same for the other way around if you bought from square enix.

Also steam does make it very clear.

IMPORTANT:
• Please note that the FINAL FANTASY® XIV: SHADOWBRINGERS expansion pack also includes FINAL FANTASY® XIV: HEAVENSWARD & FINAL FANTASY® XIV: STORMBLOOD, which will be provided at release on July 2, 2019. This package requires FINAL FANTASY® XIV Online Starter Edition (A Realm Reborn) to play the game.
• This product is only compatible with the Steam version of FINAL FANTASY® XIV: A Realm Reborn. If you’ve purchased FINAL FANTASY® XIV: A Realm Reborn on Steam, then you must also purchase FINAL FANTASY® XIV: SHADOWBRINGERS on Steam to upgrade your existing account.
• Once you have purchased the game, you will be able to view your registration codes by selecting “FINAL FANTASY XIV” in your Steam “Library” and selecting “CD key” on the right-hand menu. The codes will always be accessible from this location should you ever need to reference them again. Please note that these codes will only work on Steam FINAL FANTASY XIV service accounts.
• You will be able to redeem the registration code for “FINAL FANTASY XIV” on Mog station on the day of the official launch, July 2nd.
• For those playing “FINAL FANTASY XIV” for the first time, the registration codes can be registered during the game installation process