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Like the title says my game crashes after the final credits cutscene of ARR. I can log in but i start at the second to last cutscene when skipped it lauches the credits cutscene and whether watched or skipped at the end i get this error... https://i.imgur.com/jQXFahw.png i bought the storblood collectors version, its registered and installed... heres a gif of what happens. https://gfycat.com/ConcreteEnragedBl...wegianelkhound
I would try switching to DirectX9 on the Launcher, and then try to skip the credits. If that fails, try reinstalling the game.
thanks for the reply... that was one of the first things i tried... no luck... so i guess its a reinstall :(
Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.
Does the crash only happen during cut scenes? Does this crash happen anywhere else in game? Please make sure the drivers are updated and please try doing a cleanboot. Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.
Could you also provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'
Hope to see you online!
Hi and thanks for replying. This is the only crash i've had. It happens when the credits cut scene ends and before whatever happens next... The gif above starts right after the character selection and ends at the error. My other characters are just fine, cutscences play, i started a new character n every was fine, just get the error at the end of the game. The drivers are up to date. I'll try the reboot n get back to you after work...
Ok got an update.... i did the clean boot and there is progress... sorta... after restarting i lauched in directx 11, pretty much the same story except now when it crashes there is no error info box... but when i launch in directx 9 after i skip the credits cutscene the screen goes black and a long song plays n when thats over the character selection music plays indefinitely all to the black screen. but when i close the game and log back in it starts me back at the cutscene after the ultimate weapon battle starting the whole loop over... its like it doesn't want to start heavensward... well hope that helps n hope to hear back soon... thanks again...
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Kat\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
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Untitled - Notepad
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
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HP JumpStart Apps
NVIDIA Stereoscopic 3D Driver
PdaNet+ for Android 5.10
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NVIDIA User Container
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\HP\HPAudioSwitch\HPAudioSwitch.exe 0000204C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000021C8
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Good afternoon and thank you for the reply.
If it is only happening with this one character, you may want to try deleting the locally-saved data folder (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this so you can replace it if it doesn't solve the issue.
Also on the system report, it shows the graphics drivers were last updated in December of 2018 Please update them to a more recent version.
Hope to see you online!
i didnt realize i had 2 drivers... i only updated the nividia one before, but after updating the amd one no change... as for the local saved data (LSD?) i see a bunch of folder i assume are character data but how do i know which is which???
Thank you for the reply.
With the character files, either delete or move the 'My Games Folder'. In regard to the graphics cards please make sure you update the drivers for NVIDIA GeForce GTX 1050. Please also make sure the game is running on the Nvidia graphics card. Please use the following
Open the Nvidia Control Panel. ...
Select Manage 3D Settings under 3D Settings.
Click on the Program Settings tab and select the program you want to choose a graphics card for from the drop down list.
Hope to see you online!
ok i've done all those things, still nothing... windows says the best driver for the nividia is installed... i just don't understand how it could just suddenly stop working :( i've never had any errors before, until i finished the ultimate weapon battle then BAM! i don't have any other characters that are even close to finishing ARR so i don't know if this is gunna happen if i try to play with another character... i don't want to just play ARR forever i want to be able to move on :(
here with another update... soo i went to youtube to see what should happen after the credits, that stuff with the ascians n what not, thats missing. what i did find out though is that the music that plays to the black screen is "Answers" the song from the ARR opening movie, its just the song though, no sound effects... maybe this will help Answer our questions...
Thank you for the update!
Before the crash happened, were there any updates or changes made to the PC ?
Hope to see you online!
i don't think so... windows may have done an automatic update but i don't remember if it was before or after this started... and when i try in dx9 its not really a crash, it just goes black and plays the realm reborn opening movie music then the character select music.
Thank you for the reply.
Could you try doing a clean reinstall of the graphics drivers? Also just to double check, please make sure they are updated. Could you also provide another system report with the updated drivers?
Hope to see you online!
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Kat\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Crash after ARR credits cutscene - Page 2 - Opera
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Adobe Flash Player 32 PPAPI
HP JumpStart Apps
Moo0 File Shredder 1.21
NVIDIA Stereoscopic 3D Driver
PdaNet+ for Android 5.10
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
ScreenToGif
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HP Support Solutions Framework
FINAL FANTASY XIV - A Realm Reborn
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HP ePrint SW
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HP Registration Service
HP ePrint SW
Realtek Card Reader
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HP System Event Utility
NVIDIA Photoshop Plug-ins 64 bit
HP Connection Optimizer
HP Recovery Manager
inPixio Photo Clip 8
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.14.26429
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.14.26429
Realtek Ethernet Controller Driver
HP Customer Experience Enhancements
REALTEK Bluetooth Driver
REALTEK Wireless LAN Driver
AMD Settings
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
HP Audio Switch
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
HP ePrint SW
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
HP JumpStart Launch
HP Support Assistant
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
7-Zip 18.06 (x64)
AMD Software
CCleaner
HP Documentation
SMPlayer 19.1.0 (x64)
VLC media player
Vulkan Run Time Libraries 1.0.61.0
AMD Radeon Settings
AMD Settings
HP ePrint SW
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24123
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
HP ePrint SW
Energy Star
HP ePrint SW
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
HP ePrint SW
NVIDIA Ansel
NVIDIA 3D Vision Driver 417.35
NVIDIA Control Panel 417.35
NVIDIA Graphics Driver 417.35
NVIDIA GeForce Experience 3.18.0.102
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 36.0.0.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.4
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.18.0.102
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24123
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\HP\HPAudioSwitch\HPAudioSwitch.exe 000004A4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001FE0
C:\Program Files (x86)\PdaNet for Android\PdaNetPC.exe 00000FD8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002814
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002B48
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 00002318
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001B74
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000005DC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.0_x64__kzf8qxf38zg5c\SkypeApp.exe 0000222C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001DB4
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00001B34
C:\Users/Kat\AppData\Local\Programs\Opera\60.0.3255.95\opera.exe 00002A3C
C:\Users/Kat\AppData\Local\Programs\Opera\60.0.3255.95\opera_crashreporter.exe 000007F8
C:\Windows\System32\RuntimeBroker.exe 00002900
C:\Windows\System32\smartscreen.exe 00002230
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001A90
C:\windows\Explorer.EXE 00000FA0
C:\windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000194C
C:\windows\system32\DllHost.exe 00001954
C:\windows\system32\backgroundTaskHost.exe 000028D8
C:\windows\system32\conhost.exe 00002290
c:\windows\system32\sihost.exe 00000D08
c:\windows\system32\svchost.exe 000020A4
c:\windows\system32\taskhostw.exe 00000E78
Thank you for the reply RedwoodRaveness. We apologize for the delay in our response.
The System Report still says you have the older drivers installed. Did you download the newer drivers from here: https://www.nvidia.com/Download/index.aspx?lang=en-us
There are a few other things you can try to alleviate the issue:
1) Disable any other programs running in the background. This includes any overlays (Geforce Experience, Discord overlay, etc).
2) Set compatibility mode to Windows 7. Right-click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7.
3) Make sure that any anti-virus software you have has the appropriate exceptions for Final Fantasy XIV.
We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
thanx for the reply but the issue was fixed with a reinstall... i did download the newest driver from the nvidia site before so not sure why it still says its outta date tho... thanx for trying to help, glad to be back in game :)