Sound with static/buzz only on ffxiv

Guys I need some help, for some reason my headphones are making a static noise only when I'm playing ffxiv ;w; I updated all the drivers and it didn't solve the problem. Plus, the speakers of my laptop are fine, it's only when I'm using the headphones in the game. It's fine when playing other things or listen to music/watching videos.

And it interfers when I'm with a party on discord too, the call quality gets really bad. And it's odd that when I change the window from the game to discord it suddenly gets better. This is happening only when I'm in the game window...

Anyone knows the problem and the solution?

:(

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long have been having this problem? Do you experience this problem when using a different set of headphones? Does the issue with the sound happen when Final Fantasy XIV is the only program running?

Hope to see you online!

Maybe try to increase or decrease the default format in sound settings.

Quote:

---

Originally Posted by Dynratygus

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long have been having this problem? Do you experience this problem when using a different set of headphones? Does the issue with the sound happen when Final Fantasy XIV is the only program running?

Hope to see you online!

---

Yes, it happens on all headphones I have, they work fine in any other device and even on my laptop when not in the game. I didn't have this problem before on my old laptop, and I think it started happening after I had to reformat and install windows again on my current one. It didn't happen before when I bought it. It's been about 2 weeks now.... (I just play without headphones but it's bothering a lot when I'm in discord calls).

And yes, it happenes when ffxiv is the only program running.

Quote:

---

Originally Posted by Astorrin

Maybe try to increase or decrease the default format in sound settings.

---

How do I do that?

In sounds settings (windows) choose your playback device and click advance, there you can change the quality up or down.

Thank you for the reply.

Tarin, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Hope to see you online!

My bad for taking long to reply. I didn't have much time to test the things.

Quote:

---

Originally Posted by Astorrin

In sounds settings (windows) choose your playback device and click advance, there you can change the quality up or down.

---

Already did, didn't work :C

Quote:

---

Originally Posted by Dynratygus

Thank you for the reply.

Tarin, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Hope to see you online!

---

Code:

---


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument        C:\Users\julmi\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_CPU        Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz (4 CPUs), ~2.7GHz
SYSTEM_CORE_NUM        SYSTEM_CORE_LOGIC 4  SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS        2.9.0
SYSTEM_LANGUAGE        português (Configuração regional: português)
SYSTEM_MEMORY        8058.094MB
SYSTEM_VIRTUAL_MEMORY        134217727.875MB
SYSTEM_PAGE_FILE        13153.418MB
SYSTEM_STORAGE        C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 930.911GB    SYSTEM_FREEDISC_SPACE 498.880GB
SYSTEM_DIRECTX_VERSION        DirectX 12
SYSTEM_GRAPHICS        Intel(R) HD Graphics 620
SYSTEM_GRAPHICS_DEVICE        \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP        Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER        Intel Corporation
SYSTEM_GRAPHICS_VRAM        128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM        4029.047 MB
SYSTEM_GRAPHICS_DAC        Internal
SYSTEM_GRAPHICS_DISPLAY_MODE        1366 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER        C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_8992a3245c1caa00\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_8992a3245c1caa00\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_8992a3245c1caa00\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_8992a3245c1caa00\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION        25.20.0100.6577
SYSTEM_GRAPHICS_DRIVER_DATE        2/6/2019 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE        Inglês
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER        3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE        SYSTEM_SUPPORT
SYSTEM_SOUND        Fones de ouvido / Alto falantes (Realtek Audio)
SYSTEM_SOUND_DEVICE_ID        {8E8890C2-3CFC-4E1F-914A-4980FF7CC75C}
SYSTEM_SOUND_DEVICE_NAME        RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION        6.00.0001.8648
SYSTEM_SOUND_DRIVER_LANGUAGE        Inglês
SYSTEM_SOUND_DRIVER_DATE        3/5/2019 00:00:00
SYSTEM_INPUT        {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME        Mouse
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME        Teclado
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {452F5AB0-4429-11E9-8006444553540000}
SYSTEM_INPUT_NAME        Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {4532DD20-4429-11E9-8008444553540000}
SYSTEM_INPUT_NAME        Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {4532DD20-4429-11E9-800A444553540000}
SYSTEM_INPUT_NAME        Intel(R) HID Event Filter
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SYSTEM_INPUT        {45357530-4429-11E9-800C444553540000}
SYSTEM_INPUT_NAME        Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {45357530-4429-11E9-800E444553540000}
SYSTEM_INPUT_NAME        Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 2  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {4537BF20-4429-11E9-8010444553540000}
SYSTEM_INPUT_NAME        Intel(R) HID Event Filter
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SYSTEM_INPUT        {45530F50-4429-11E9-802B444553540000}
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SYSTEM_INPUT        {45383450-4429-11E9-8014444553540000}
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SYSTEM_INPUT        {4569CBA0-4429-11E9-802C444553540000}
SYSTEM_INPUT_NAME        Microsoft Nano Transceiver 1.1
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SYSTEM_INPUT        {45383450-4429-11E9-8016444553540000}
SYSTEM_INPUT_NAME        Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {456CD8E0-4429-11E9-802D444553540000}
SYSTEM_INPUT_NAME        Microsoft Nano Transceiver 1.1
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {45383450-4429-11E9-8018444553540000}
SYSTEM_INPUT_NAME        Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {452DFB20-4429-11E9-8003444553540000}
SYSTEM_INPUT_NAME        HIDI2C Device
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {45383450-4429-11E9-801A444553540000}
SYSTEM_INPUT_NAME        Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {453ACC60-4429-11E9-801C444553540000}
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SYSTEM_INPUT        {453AF370-4429-11E9-801E444553540000}
SYSTEM_INPUT_NAME        Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {454DDF30-4429-11E9-8028444553540000}
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SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {453CEF40-4429-11E9-8020444553540000}
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SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {453E4ED0-4429-11E9-8022444553540000}
SYSTEM_INPUT_NAME        Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {45402390-4429-11E9-8024444553540000}
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SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {45530F50-4429-11E9-802A444553540000}
SYSTEM_INPUT_NAME        Dispositivo de Controle de Dispositivo Portátil Convertido
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {454DDF30-4429-11E9-8026444553540000}
SYSTEM_INPUT_NAME        Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Sound with static/buzz only on ffxiv - Google Chrome
Email
Caixa de entrada - Principal ‎- Email
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Any Video Converter 6.3.1
Audacity 2.3.1
Avira Phantom VPN
Cloud Packager 1.13.0.59
EPSON Scan
Google Chrome
Adobe InDesign CC 2018
Adobe Illustrator CC 2018
LAME v3.99.3 (for Windows)
OBS Studio
PaintTool SAI
PhotoScape
Adobe Photoshop CC 2018
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Epson Software Updater
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Qualcomm WLAN and Bluetooth Client Installation
Betternet for Windows 5.0.5
Intel Driver && Support Assistant
Realtek Card Reader
Google Update Helper
Microsoft VC++ redistributables repacked.
Intel(R) Dynamic Platform and Thermal Framework
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Intel(R) Trusted Connect Services Client
Avira
Epson Event Manager
Suporte para Aplicativos Apple (32-bit)
Apple Software Update
Adobe Refresh Manager
Adobe Acrobat Reader DC - Português
Software de dispositivo do Chipset Intel®
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Avira
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Intel® Driver & Support Assistant
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Driver Easy 5.6.9
EPSON L375 Series Printer Uninstall
MediBang Paint Pro 23.1 (64-bit)
Microsoft Office Professional Plus 2016
Wacom
Tamashii
Year Walk
RPG Maker 2003
RPG Maker MV
FINAL FANTASY XIV Online
永冻之壳 The Shell of Permafrost
Dell Touchpad
TAP-Windows 9.21.2
VLC media player
Vulkan Run Time Libraries 1.0.65.1
Mesa Gráfica Wacom
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Intel(R) Management Engine Components
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Maxx Audio Installer (x64)
Intel(R) Management Engine Driver
Intel(R) Rapid Storage Technology
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Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
MSVCRT Redists
Bonjour
Suporte para Aplicativos Apple Apple (64-bit)
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Intel(R) Chipset Device Software
Intel(R) Rapid Storage Technology
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Update for Microsoft Office 2016 (KB3115141) 64-Bit Edition
Security Update for Microsoft Office 2016 (KB3115135) 64-Bit Edition
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Update for Microsoft Office 2016 (KB3128055) 64-Bit Edition
Update for Microsoft Office 2016 (KB3141473) 64-Bit Edition
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Update for Microsoft Excel 2016 (KB3141472) 64-Bit Edition
Update for Microsoft Project 2016 (KB3141459) 64-Bit Edition
Update for Microsoft Office 2016 (KB3118338) 64-Bit Edition
Update for Microsoft Office 2016 (KB3127990) 64-Bit Edition
Definition Update for Microsoft Office 2016 (KB3115407) 64-Bit Edition
Update for Microsoft OneNote 2016 (KB3141455) 64-Bit Edition
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Update for Microsoft OneDrive for Business (KB3127993) 64-Bit Edition
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Microsoft Excel MUI (Portuguese (Brazil)) 2016
Update for Microsoft Excel 2016 (KB3141472) 64-Bit Edition
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Update for Microsoft PowerPoint 2016 (KB3127981) 64-Bit Edition
Microsoft Publisher MUI (Portuguese (Brazil)) 2016
Update for Microsoft Publisher 2016 (KB3114368) 64-Bit Edition
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Update for Microsoft Word 2016 (KB3127984) 64-Bit Edition
Update for Microsoft Outlook 2016 (KB3141453) 64-Bit Edition
Microsoft Word MUI (Portuguese (Brazil)) 2016
Update for Microsoft Excel 2016 (KB3141472) 64-Bit Edition
Update for Microsoft Word 2016 (KB3127984) 64-Bit Edition
Microsoft Office Proofing Tools 2016 - English
Update for Microsoft Office 2016 (KB3141451) 64-Bit Edition
Revisores de Texto do Microsoft Office 2016 – Português (Brasil)
Update for Microsoft Office 2016 (KB3141451) 64-Bit Edition
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Update for Microsoft Office 2016 (KB3141451) 64-Bit Edition
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Microsoft InfoPath MUI (Portuguese (Brazil)) 2016
Microsoft Office Shared MUI (Portuguese (Brazil)) 2016
Security Update for Microsoft Office 2016 (KB3085635) 64-Bit Edition
Update for Microsoft Office 2016 (KB3141473) 64-Bit Edition
Update for Microsoft Office 2016 (KB3127982) 64-Bit Edition
Microsoft DCF MUI (Portuguese (Brazil)) 2016
Update for Microsoft Office 2016 (KB2910990) 64-Bit Edition
Microsoft OneNote MUI (Portuguese (Brazil)) 2016
Update for Microsoft OneNote 2016 (KB3141455) 64-Bit Edition
Microsoft Groove MUI (Portuguese (Brazil)) 2016
Update for Microsoft OneDrive for Business (KB3127993) 64-Bit Edition
Microsoft Office 32-bit Components 2016
Update for Microsoft Office 2016 (KB3127992) 64-Bit Edition
Update for Microsoft Office 2016 (KB3128055) 64-Bit Edition
Update for Microsoft Office 2016 (KB3141473) 64-Bit Edition
Update for Microsoft Excel 2016 (KB3141472) 64-Bit Edition
Update for Microsoft Project 2016 (KB3141459) 64-Bit Edition
Update for Microsoft Office 2016 (KB3118338) 64-Bit Edition
Update for Microsoft OneNote 2016 (KB3141455) 64-Bit Edition
Update for Microsoft Word 2016 (KB3127984) 64-Bit Edition
Update for Microsoft OneDrive for Business (KB3127993) 64-Bit Edition
Security Update for Microsoft Office 2016 (KB3085538) 64-Bit Edition
Update for Microsoft PowerPoint 2016 (KB3127981) 64-Bit Edition
Update for Microsoft Visio 2016 (KB3128045) 64-Bit Edition
Update for Microsoft Office 2016 (KB3127987) 64-Bit Edition
Update for Microsoft Office 2016 (KB2910970) 64-Bit Edition
Update for Microsoft Publisher 2016 (KB3114368) 64-Bit Edition
Update for Microsoft Office 2016 (KB3127983) 64-Bit Edition
Update for Microsoft Office 2016 (KB2920678) 64-Bit Edition
Update for Microsoft Access 2016 (KB3115503) 64-Bit Edition
Update for Microsoft Office 2016 (KB3127982) 64-Bit Edition
Microsoft Office Shared 32-bit MUI (Portuguese (Brazil)) 2016
Update for Microsoft Office 2016 (KB3141473) 64-Bit Edition
Update for Microsoft OneDrive for Business (KB3127993) 64-Bit Edition
Microsoft Office OSM MUI (Portuguese (Brazil)) 2016
Microsoft Office OSM UX MUI (Portuguese (Brazil)) 2016
Microsoft Skype for Business MUI (Portuguese (Brazil)) 2016
Update for Microsoft Word 2016 (KB3127984) 64-Bit Edition
Update for Skype for Business 2016 (KB3128049) 64-Bit Edition
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
EpsonNet Print
Adobe
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Qualcomm Atheros Bluetooth Suite (64)
Microsoft Visual C++ 2005 Redistributable (x64)
Intel(R) Management Engine Components
Microsoft VC++ redistributables repacked.
. .
Apple Mobile Device Support
Intel(R) Trusted Connect Service Client x64
Intel(R) Computing Improvement Program
Dell SupportAssist
Intel(R) ME UninstallLegacy
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
adobe
Adobe


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Avira\Launcher\Avira.Systray.exe        0000250C
C:\Program Files (x86)\EPSON Software\Event Manager\EEventManager.exe        00006E98
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe        00000AFC
C:\Program Files (x86)\Steam\Steam.exe        00002A64
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe        000028E4
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe        000019A0
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe        000061C0
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe        00002EA8
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C:\Program Files\WindowsApps\Microsoft.WindowsStore_11811.1001.18.0_x64__8wekyb3d8bbwe\WinStore.App.exe        0000791C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19031.57.0_x64__8wekyb3d8bbwe\YourPhone.exe        000063C8
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C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.11231.20192.0_x64__8wekyb3d8bbwe\HxTsr.exe        00005D78
C:\Users\julmi\AppData\Local\Discord\app-0.0.305\Discord.exe        0000473C
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C:\Windows\System32\RuntimeBroker.exe        00002178
C:\Windows\System32\SystemSettingsBroker.exe        00001EB0
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C:\Windows\system32\svchost.exe        00004DF0
C:\Windows\system32\taskhostw.exe        00002310

---

Good afternoon and thank you for the reply.

You said that the buzzing sound happens when Discord is running along side the FFXIV client. Do you experience this issue when Final Fantasy is the only program running?

Hope to see you online!

Quote:

---

Originally Posted by Dynratygus

Good afternoon and thank you for the reply.

You said that the buzzing sound happens when Discord is running along side the FFXIV client. Do you experience this issue when Final Fantasy is the only program running?

Hope to see you online!

---

Yes, but the statics happen less often.

Thank you for the reply Tairin

I apologize for the delay in response, Does this buzzing sound happen on any other program? Or do you only experience this issue in Final Fantasy XIV?

Hope to see you online!

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Originally Posted by Dynratygus

Thank you for the reply Tairin

I apologize for the delay in response, Does this buzzing sound happen on any other program? Or do you only experience this issue in Final Fantasy XIV?

Hope to see you online!

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Yes, only on ffxiv. The discord calls get the buzz ONLY when at the ffxiv window, if I just switch windows it turns back to normal