A Fatal DirectX has occurred (1100002)

Hey all,

I've been having this error for the past few days and I can't seem to fix it, I've already tried numerous solutions I've spotted elsewhere that haven' t solved the issue.

Here's what I've already tried:

-Reinstalling the game
-Reinstalling my graphics card drivers
-Ensuring all overlays are turned off
-Disabling start up programs
-Making sure both Windows and my GPU are up to date software wise
-Manualling updating DirectX
-Adjusting PC power options
-Adjusting clock/memory speeds on my GPU
-Disabling hardware acceleration in Chrome

I'm at my wits end with this as nothing has fixed the issue. If it helps system specs are:

-AMD Ryzen 7 2700x CPU
-Strix RTX 2080ti GPU
-Corsair Vengeance Pro DDR4 16gb RAM

And FFXIV is usually ran in DirectX 11 when it works.

Any solutions you could offer me would be greatly appreciated, thank you for your time.

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Have you noticed any changes to the PC at all? Also have been any updates made to the computer? Could you also provide a system report? Simply go to the''Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Hope to see you online!

Thank you for replying, Dynratygus. No changes to my PC were made until AFTER the error had started occurring as far as I can recall. There is the potential for a Windows update to have occurred without my noticing though.

As for the display report, here it is.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\kiero\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU AMD Ryzen 7 2700X Eight-Core Processor (16 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS F3 PI
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16328.484MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19272.484MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.894GB SYSTEM_FREEDISC_SPACE 74.338GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 759.769GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.014GB SYSTEM_FREEDISC_SPACE 731.926GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11048.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8164.242 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a8e74171e1b8492\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a8e74171e1b8492\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a8e74171e1b8492\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a8e74171e1b8492\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1935
SYSTEM_GRAPHICS_DRIVER_DATE 3/1/2019 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11048.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8164.242 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a8e74171e1b8492\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a8e74171e1b8492\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a8e74171e1b8492\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a8e74171e1b8492\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1935
SYSTEM_GRAPHICS_DRIVER_DATE 3/1/2019 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Turtle Beach P12)
SYSTEM_SOUND_DEVICE_ID {F544FFA5-E6C9-4512-B157-BA5038D2CDB8}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND ASUS VP28U (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {564166B0-D8B7-465F-B744-ECB8F279C83E}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0013
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/15/2019 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {69925CD8-266A-48CE-A216-DB970E59D19B}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8475
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/26/2018 00:00:00
SYSTEM_SOUND VG248 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {DD9BF4CF-E3C5-499F-8B03-7A0929443E33}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0013
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/15/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8E6415C0-F4B2-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8E6463E0-F4B2-11E8-8003444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8E648AF0-F4B2-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8E648AF0-F4B2-11E8-8005444553540000}
SYSTEM_INPUT_NAME CYRM02p0218h0095r0100
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8E64B200-F4B2-11E8-8006444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8E64B200-F4B2-11E8-8007444553540000}
SYSTEM_INPUT_NAME Turtle Beach P12
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8E64D910-F4B2-11E8-8008444553540000}
SYSTEM_INPUT_NAME Turtle Beach P12
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8E64D910-F4B2-11E8-8009444553540000}
SYSTEM_INPUT_NAME H500M
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8E650020-F4B2-11E8-800A444553540000}
SYSTEM_INPUT_NAME Razer Naga Epic Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8E652730-F4B2-11E8-800B444553540000}
SYSTEM_INPUT_NAME Razer Naga Epic Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8E654E40-F4B2-11E8-800C444553540000}
SYSTEM_INPUT_NAME Razer Naga Epic Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8E657550-F4B2-11E8-800D444553540000}
SYSTEM_INPUT_NAME Razer Naga Epic Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8E657550-F4B2-11E8-800E444553540000}
SYSTEM_INPUT_NAME MasterFan Pro RGB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8E659C60-F4B2-11E8-800F444553540000}
SYSTEM_INPUT_NAME MasterFan Pro RGB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

A Fatal DirectX has occurred (1100002) - Google Chrome
FFXIVLauncher
#general - Discord
Google - Google Chrome
Spotify
Sticky Notes
Settings
Settings
Films & TV
Films & TV
Microsoft Store
Microsoft Store
Steam


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Call of Duty Black Ops 4
Deluge 1.3.15
Destiny 2
Google Chrome
ASUS GPU TweakII
Kaspersky Total Security
Kaspersky Secure Connection
Mudfish Cloud VPN v4.4.6
NVIDIA Stereoscopic 3D Driver
Origin
Parsec
Razer Chroma SDK Core Components
Assassin's Creed Odyssey
WinSCP 5.13.7
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
AURA Service
Epic Games Launcher
Patriot Viper RGB
AURA Service
GALAX GAMER RGB
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
RGB LED Controller Settings software
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Java 8 Update 201
ASUS GPU TweakII
FINAL FANTASY XIV - A Realm Reborn
Minecraft
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Bethesda.net Launcher
ASUS AURA Display Component
ASUS MB Peripheral Products
Microsoft Visual C++ 2017 Redistributable (x64) - 14.16.27012
Microsoft Games for Windows - LIVE Redistributable
Java Auto Updater
Dragon Age™ II
ASUS GLCKIO2 Driver
AURA
ASUS GLCKIO2 Driver
Google Update Helper
ASUS AURA Motherboard HAL
Microsoft Games for Windows Marketplace
Microsoft Visual C++ 2017 Redistributable (x86) - 14.16.27012
Gyazo 3.5.1.0
Corsair AURA DRAM Component
Kaspersky Total Security
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2017 X86 Minimum Runtime - 14.16.27012
Microsoft Visual C++ 2005 Redistributable
ASUS Keyboard HAL
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
ASUS MousePad HAL
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
ASUS Aac_NBDT HAL
ASUS AURA Odd Component
ASUS Update Helper
AURA DRAM Component
ASUS AURA Extension Card HAL
Dragon Age: Origins
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
ASUS Mouse HAL
Black Desert Online
Kingston AURA DRAM Component
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ASUS AURA Headset Component
Dragon Age™: Inquisition
Microsoft Visual C++ 2017 X86 Additional Runtime - 14.16.27012
ASUS AURA VGA Component
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Kaspersky Secure Connection
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
RGB Fusion 2.0
Vortex
RSI Launcher 1.0.1
DAEMON Tools Lite
GIMP 2.10.8
Mozilla Firefox 65.0.2 (x64 en-GB)
Mozilla Maintenance Service
RuneScape Launcher 2.2.4
Cry of Fear
Path of Exile
Pillars of Eternity
The Witcher 3: Wild Hunt
Fallout 4
Dragon Age: Origins - Ultimate Edition
Pillars of Eternity II: Deadfire
FINAL FANTASY XV WINDOWS EDITION
Pathfinder: Kingmaker
My Time At Portia Demo
SCP: Secret Laboratory
Counter-Strike: Global Offensive
Revelation Online
FrostRunner
WinRAR 5.61 (64-bit)
ASUS Aac_NBDT HAL
GALAX GAMER RGB
ASUS Keyboard HAL
ASUS Mouse HAL
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Update for Windows 10 for x64-based Systems (KB4023057)
MPC-HC 1.7.13 (64-bit)
ASUS AURA Extension Card HAL
Corsair AURA DRAM Component
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AURA DRAM Component
Microsoft Visual C++ 2017 X64 Minimum Runtime - 14.16.27012
AMD Ryzen Master
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Epic Games Launcher Prerequisites (x64)
Kingston AURA DRAM Component
ASUS AURA VGA Component
ASUS MousePad HAL
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
ASUS AURA Headset Component
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
ASUS AURA Display Component
NVIDIA Ansel
NVIDIA 3D Vision Driver 419.35
NVIDIA Control Panel 419.35
NVIDIA Graphics Driver 419.35
NVIDIA GeForce Experience 3.17.0.126
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 35.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.13
NVIDIA Install Application
NVIDIA NGX 1.2.14.115
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.17.0.126
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.1.27.831
NVIDIA Virtual Audio 4.11.1
ASUS AURA Odd Component
ASUS MB Peripheral Products
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS Aura SDK
ASUS AURA Motherboard HAL
Microsoft Visual C++ 2017 X64 Additional Runtime - 14.16.27012
Patriot Viper RGB


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000019B4
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Secure Connection 3.0\ksdeui.exe 00000A48
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 19.0.0\avpui.exe 00002A88
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000025F8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000042EC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00004FE4
C:\Program Files\DAEMON Tools Lite\DTShellHlp.exe 000020B0
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001AF8
C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_3.1.55.0_x64__8wekyb3d8bbwe\Microsoft.Notes.exe 00001C78
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11811.1001.18.0_x64__8wekyb3d8bbwe\WinStore.App.exe 0000361C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.0.20594.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002364
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19021.10411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000A8C
C:\Users\kiero\AppData\Local\Discord\app-0.0.305\Discord.exe 000021E0
C:\Users\kiero\AppData\Roaming\Spotify\Spotify.exe 00003EC4
C:\WINDOWS\Explorer.EXE 000015E8
C:\WINDOWS\System32\svchost.exe 00000E88
C:\WINDOWS\system32\ApplicationFrameHost.exe 0000242C
C:\WINDOWS\system32\DllHost.exe 00004050
C:\WINDOWS\system32\SettingSyncHost.exe 00001F8C
C:\WINDOWS\system32\conhost.exe 000026E8
C:\WINDOWS\system32\sihost.exe 0000158C
C:\WINDOWS\system32\svchost.exe 000019E8
C:\WINDOWS\system32\taskhostw.exe 00001630
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002C74
C:\Windows\System32\RuntimeBroker.exe 00003750
C:\Windows\System32\SecurityHealthSystray.exe 00002F04
C:\Windows\System32\smartscreen.exe 00002BC4
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00003CC4
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001804
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001F84
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001C60
E:\Steam\Steam.exe 000037B0
E:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003648

Good afternoon and thank you for the reply.

Does this crash only happen on DirectX11 or does it happen on DirectX9 as well? If you have not done so already, could you try running the game on DirectX9? Try switching to by selecting the ‘Config’ button on the launcher. Please try a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. For Windows.

Hope to see online!

Hello Valkeyreion,

I have been having this issue for weeks now.

Out of interest, does the error occur if you apply the 30FPS frame limiter under in game settings? I have yet to have a it happen if I do this.

The game is virtually unplayable otherwise but if this works for you it might help untill a REAL fix is found.

Hi Dynratygus, I've been running the DirectX9 version of the game for around five hours now and the error has not occurred, so I'm assuming that the error is specific to the DirectX11 version of the game. As for the 'clean boot' option, I have previously tried this, disabling everything but Windows Security Notifications as I felt that was important.

Hey Evan, gave this a try and the game has been running for close to thirteen hours now without crashing, which is very strange, considering the game can run fine at 60FPS in DX9 and 30FPS in DX11, but can't do 60FPS in DX11. It definitely seems as if it's tied to the frame rate somehow.

Thanks for the tip!

Hello Dynratygus,

I've been running the game in DirectX9 for a few days now without the crash, as for DirectX11 it runs without crashing when in 30FPS but 60FPS is unusable as the game will crash within a few minutes. Do you have any further advice on how to fix this issue?

Thanks for your time.

I am having this same issue and it's just been since the last all worlds maintenance a week and a half ago (March 6, 2019). I'm not sure how to address it because the day also coincides with when I got my new computer built, so I'm not sure what is issues with the build or issues from the patch. I would like to know if anyone has had luck resolving the issues, as it stands I haven't been able to play using dx11 and I still crash while using dx9.

Dynratygus, it's been a week and the issue is persisting in DX11 at 60FPS (The issue doesn't occur in DX11 at 30FPS or in DX9 at all).

Any suggestions on how to fix the issue?

Thank you for the reply.

Have you tried changing the window size at all? Check whether the game is running in fullscreen mode, windowed or borderless fullscreen. Fullscreen is generally more efficient when using GPU resources. Also, does this crash happen when you are logged on in game? Or does it occur when trying access a certain location in game?

Hope to see you online!

I am not getting an error but my system completely crashes. The solution posted above to limit frame rate to 30 seems to resolve the issue, however I do not consider this FIXED.

Hey guys, I have the same thing here. Started recently. Current build:

Ryzen 7 1700
Corsair Vengeance Pro RGB - 16GB 3600mhz
MSI RTX 2080 TI

You other folks, I wonder whether you also have the Corsair Vengeance RGB RAM? I've got a weird suspicion that it might be this, as changing the clock rates on the RAM seemed to change the frequency of this crash.

I've now swapped to my older DDR and haven't received a crash since. Only one nights worth of test, though, will keep this updated.

PS I'm running the game at 200fps due to beefy card and a 200hz monitor with GSync.

I haven't tried DX9, didn't know it was possible. If I get a crash on this RAM, I'll try it next.

X

Hey Dynratygus, thanks for the reply.

I tried it in full-screen, no crashes occurred. This issue is really strange, for the life of me I can't figure out what could be causing it; so far the game doesn't crash in:

-DirectX9
-DirectX11 at 30FPS in Borderless Windowed
-DirectX11 at 60FPS in Fullscreen

But the game will crash in DX11 at 60FPS in Borderless Windowed, so this is a very strange issue. As for where the crashes occur, it's not bound to any location, it's just a crash in general.

If you've got any ideas on how to fix it then I'd be greatly appreciative but considering other people have had similar issues and the crash only occurs in certain system configurations, I would recommend passing it along to the bug fix team as it seems like it's most likely an issue with the game in my opinion.

Thanks again for the help so far, and for any further help you can give me :)

I had to use Display Driver Uninstaller and install the newest Nvidia driver to fix my directx crash.

If that don't work i know that ryzen don't like RAM XMP profile, maybe try to turn that off in bios.

After the most recent windows update, I had two back to back crashes of this nature within maybe 30 seconds of logging in.

The severity was bad enough that the GPU basically turned off then wouldn't turn back on, forcing me to forcibly shut down the PC. The second shutdown actually ended up causing some severe file corruption that forced me to reinstall Windows entirely, and while the game seems to now be running better then ever, they seriously need to work out whatever hiccups in the DX11 client that are causing this, since I really shouldn't be having to worry every single time I see the "Update and shut down" option show up.

Quote:

---

Originally Posted by KageTokage

After the most recent windows update, I had two back to back crashes of this nature within maybe 30 seconds of logging in.

The severity was bad enough that the GPU basically turned off then wouldn't turn back on, forcing me to forcibly shut down the PC. The second shutdown actually ended up causing some severe file corruption that forced me to reinstall Windows entirely, and while the game seems to now be running better then ever, they seriously need to work out whatever hiccups in the DX11 client that are causing this, since I really shouldn't be having to worry every single time I see the "Update and shut down" option show up.

---

I had something very similar happen, though afterwards the game is running, arguably, worse! So this is just getting to be ridiculous and is currently unplayable for me.

The game was still running in my case, as well. I could still hear the music playing, but there was no display on the screens and the keyboard was unresponsive.

It's rather frustrating because I had managed to avoid that particular crash for multiple weeks.

So far, reinstalling the OS seems to have alleviated the issues, but I imagine it's only a matter of time before it breaks again...

Quote:

---

Originally Posted by Xaeom

Hey guys, I have the same thing here. Started recently. Current build:

Ryzen 7 1700
Corsair Vengeance Pro RGB - 16GB 3600mhz
MSI RTX 2080 TI

You other folks, I wonder whether you also have the Corsair Vengeance RGB RAM? I've got a weird suspicion that it might be this, as changing the clock rates on the RAM seemed to change the frequency of this crash.

I've now swapped to my older DDR and haven't received a crash since. Only one nights worth of test, though, will keep this updated.

PS I'm running the game at 200fps due to beefy card and a 200hz monitor with GSync.

I haven't tried DX9, didn't know it was possible. If I get a crash on this RAM, I'll try it next.

X

---

I use Corsair Vengeance Ram but not RGB. A couple weeks back my PC totally broke playing FFXIV but I didnt mention it here as I thought it was unrelated... Cleaning and re-seating the RAM fixed it.

On a different note...

Valkeyreion mentions that it works for her @60FPS in fullscreen with DirectX 11 but thats not the case with me, mine will crash.

It works in DirectX 9 @60FPS or DirectX 11 @30FPS... I will try Borderless Windowed with DirectX 11 @unlimited FPS/60FPS and see what happens.

EDIT: Yeah Borderless Windowed DirectX 11 @60FPS crashed within 5min =(

i had these same issue happen to me a while back after a windows 10 update, there was a patched release of the nvidea drivers that i know fixed it for some people but the problem persisted for me.

i have been running the game in dx9 for the last 6months or so trying to switch after each patch but it was never resolved.

the only thing that has worked for me that allows me to run in dx11 with no issues was a complete reinstall of windows and fully updating before reinstalling ff14. (although i had issues reinstalling the game the first 3-4 times) this may not be feasible for you depending on how you got win10 as i think they stopped the free update service, but if you have a bought version its an option, and even a partitioned factory backup should work.

all i can say is this has fully resolved the issue for me and was happy to see it done with the new xpac coming i wanted the game running at its peak again and not in dx9 which really shouldnt be necessary on a modern win10 machine.

as always if you do try this option make sure you have everything fully backed up cus it would suck to lose things you wanted. (i dont trust the keep your files option on reinstall)

Hi Dynratygus, I replied previously but the issue is still persisting so I'm sending out a second reply in the hopes you can aid me further with this issue.

Thanks again for your time.

I too have been plagued by Fatal DirectX errors and I'm at my wit's end on what do to. Hell I even made my own thread about it but apparently it died down after my first reply to the support staff. I'm scouring the threads on this forum, looking for any sliver of hope but my willpower is fading. I really hope all of you guys experiencing this problem find a solution so you can play ff14 uninterupted!

Valkeyreion, thank you for the update.

Where in game is the crash occurring? Were any changes or updates made to the pc? Could you also provide a screen shot of the error?

Hope to see you online!

Hi Dynratygus, as I've previously said, no updates were made in the time that the error started occurring, updates have been made since then but the error happened before anything was updated when it first occurred. As for where it happens, it's not bound by location, I've had the error in Shirogane, Idyllshire and in raids and dungeons, so it's not determined by location.

https://i.gyazo.com/df14e35aaaccdba8...b3c5ac069f.jpg

Here's the screenshot of the error, hope this helps in someway.