PS4 NP-36116-7 error

Currently getting the error NP-36116-7 when trying to start the game on PS4 (Pro). There isn't particularly much at all from googling as to what this error code is for.

Played fine last night, tonight I'm stuck. In case it was related to PSN, I tried logging into some other games just now, such as Monster Hunter World with no issue. Restarting the PS4 didn't do anything.

Suggestions? Help?

I played fine earlier today. I logged out to grab something to eat then I tried to login and now I have the same error. PlayStation 4 (first launch). =(

Yeah same error here. I already tried to turn off the system and unplug all the cables, to restore licenses and to sign out from PSN but nothing changes. :/

Tried doing hard resets using PS4's safe mode, still encountering the same issue, have you guys found any fixes for this issue :O?

Having the same issue right now.
And a lot of people on other social media.

Another person getting the same error here when I was playing fine earlier today. Glad I'm not the only one experiencing this error haha. The FFXIV menu music starts playing but the screen stays black then after a little while this error comes up. Haven't been able to find any information about this specific error except the "NP" part relates to some problem with the Playstation Network so nothing to do except wait until someone fixes the error haha. Hope I don't have to reinitialise my PS4 or anything :eek:

Getting this issue as well, playing fine earlier. Tried to play tonight and this is all I get. And Google is being absolutely useless about any sort of fix for it.

Is it just Final Fantasy or are other games effected also?

just ffxiv from what i see
https://www.reddit.com/r/ffxiv/comme...rror_np361167/

I'm also getting this error message, tried rebooting both ps4 and router, unplugged the wires, disconnected and reconnected the internet and updated via the ps4's safe mode. None worked, so if anyone finds a fix please let me know :'(

Edit: Forgot to say I had no issue logging in yesterday at all.

Funny how the game is broken for PS4 players at the exact same time that they are sending out the pre-order items to players who pre-ordered Shadowbringers

any admins online? A little help please, thanks.

lmao, sucks though, been enjoying PoD and this happens T.T

I was online a little more than an hour ago........ logged off to eat dinner and tried logging back in..... and this happens T^T

A user on reddit said that he solved restoring licenses. I tried again but restoring licenses just give me another error: CE-42739-5. I google that code and I found a lot of fresh post on PlayStation forum about user with the same problem, so yeah I think they have to fix the PSN.

i have the same issue. Upon starting the game, the menu music starts playing but the screen is black then the error popped. I hope they will fix this issue soon.

Same issue this is such a sad day, se please fix this!

I also got this error but I thought it was just me and stupidly deleted the game to reinstall and I got back the same error when I tried to redownload so don’t delete it if you haven’t already.

A lot of people can’t download games on PS4, I really think it’s a problem of PSN and not of SE.

Quote:

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Originally Posted by diegoalfano

A user on reddit said that he solved restoring licenses. I tried again but restoring licenses just give me another error: CE-42739-5. I google that code and I found a lot of fresh post on PlayStation forum about user with the same problem, so yeah I think they have to fix the PSN.

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I got that same code when I tried restoring licenses.

But does PSN affect FF14 though? Cause from what I know is that you dont actually need PSN to play ff14 due to it being a subscription based game. Correct me if im wrong though.

I think the problem is that the game doesn’t start because the system can’t verify the license of the game.

Ok mine worked after i changed my DNS this may or may not work for everyone but its worth a try

Primary: 8.26.56.26
Secondary: 8.20.247.20

I doubt that it will get fixed anytime soon if it is PSN's fault

Quote:

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Originally Posted by giwaman

Ok mine worked after i changed my DNS this may or may not work for everyone but its worth a try

Primary: 8.26.56.26
Secondary: 8.20.247.20

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Tried it and it's not working for me. I'm on the EU server though... would that make a difference in what DNS I need to use?

God PSN needs to sort itself out, this is becoming really frustrating

Does anyone asked SE what is happening actually ?

ive had this problem for the past two hours.. :/

fucking SE can’t fix their job properly! its been 3 hours i still can’t log in! wtf is error (NP-36116-7)? we PAY ALOT but very POOR SERVICE! i didn’t even get a godamned notification about the issue! i tried other games in psn it was working properly. so that means SE is the problem here not the psn.

It is likely not SE's fault, it is likely PSN's fault

Did any of you pre order SHadow Bringers before the error occurred? This happened to me just after I pre ordered

Quote:

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Originally Posted by Sethy

Did any of you pre order SHadow Bringers before the error occurred? This happened to me just after I pre ordered

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not for me, issues popped up after the give away for pre-ordering happened.

I pre-ordered my copy around 2 weeks ago.. plus it's apparently hitting some PC users as well............ as a friend on my FC discord mentioned that he saw someone posting about it on an FF14 discord he's a member of..... and that they were a known PC player

Plz help us ps4 players can’t get in the game

I wonder what is actually causing the error

I'm also having this issue, but might be able to give a little more insight onto what is (and isn't) triggering it. It seems that it's not "on startup" but when loading the launcher, usually one and the same - but I was already logged in, then tried to exit from the main menu to check something on the launcher screen, and that's when I got the error.

For more detail:

I'd pre-ordered Shadowbringers, and was prompted to register it when I first logged in earlier tonight. I went through whatever steps that took me through, and continued into the game without issues.

Tonight I was clearing the seasonal event with my different characters, so was logging out and in again a few times, each time returning to the main menu screen (with the flame background). No problems during any of this.

At the end of my playing session, I wanted to look at the news articles on the launcher screen, so after logging out I pressed Exit on the main menu, which would normally return me to the launcher. Instead I got the error message.

(There's a small chance that I actually got the error immediately after logging my character out, as I'm rather tired and I don't particularly remember going through the main menu screen, but I think I must have done that. It's certainly what I was intending to do.)

Anyway, it gave the error again when I closed down the program and opened it again. I haven't done any further troubleshooting.

Same Problem Here... Did SE or PSN/Sony Say Anything Regarding This Problem ?
How Long Will This Last ?

I would be so mad if the only way to fix it would be to delete and reinstall ffxiv

I decided to contact SE directly........... I'm waiting for a chat atm ^^ I'll be sharing the info gathered here guys.

atm they're saying since it's a Sony error code we need to contact sony directly........