Strap yourselves in, this might be a long story, but please bear with me.
Monitor Resolution: 1920x1080 @ 144hz
Graphics Settings: Borderless Windowed mode (because I have 2 screens and this mode is very convenient when switching between the two)
OS: Windows 10 64-bit (Version 1809, note that the issue also happened in version 1803 also)
CPU: AMD Ryzen 7 1700x 3.4Ghz
RAM: 32GB
GPU: MSI GTX 1080 Gaming X (8GB VRAM)
Frame Rate setting: Normally Capped at 72fps
Driver: 417.71, 418.91 (now 391.85 after installing it, not rolling back)
Hard drive/solid State Drive: I run FFXIV off a Samsung 1TB SSD
————-
A year ago in 2018, I decided to update my Nvidia GTX 1080 GPUs drivers from 391.xx to 398.xx. By doing so, the FPS in FFXIV has gone from being at a stable 71fps at cap, to not being able to maintain a good frame rate as the score lingered around the 40s. This was also the case no matter what graphics setting I play the game in.
I then rolled back to 391 and everything was fine again, with me thinking “okay that was a bad driver”
Fast forward to 2019 a few weeks ago. I decided to give updating my GPU another shot to 417.xx , I thought the error would of been dealt with by now either by Nvidia, Microsoft or Square Enix. But to my amazement the problem was still there, turning my GTX 1080 into something worthy of a console’s graphics card as frame rates were crippled once again.
https://youtu.be/Zi7Njyme3_w
I rolled back again and everything was fine with 391.xx.
https://youtu.be/NebLCV0gzhc
Now this time, things went very bad as Windows then updated from 1803 to 1809 and came with a happy little GPU update like a rotten cherry atop cake. Now I have no way to rollback at all! Great! >:(
After. I attempted to fix the GPU issue so I can play FFXIV with newer versions of Nvidia installed.
(Because I don’t want my GTX 1080 trapped on an old version forever what if Shadowbringers requires me to update the GPU drivers)
Here’s what I done:
Reinstalling the game, Didn’t work
Installing game on different SSD, Didn’t work
Manually uninstalling and reinstalling drivers. Didn’t work.
Using DDU (Display Driver Uninstaller), Did not work.
Fiddled around with the Nvidia control panel and set vsync to the “adaptive refresh” thingy or whatever it’s called. Didn’t work, I know control panel is meant to take control of the FPS thing but it’s like it didn’t do its job properly and the program’s FPS can still be controlled via FFXIV still. (I saw this on a forum post in FFXIV where one of the GMs on the forums suggested someone to do this.)
https://youtu.be/8ligLlYyuOY
Tried different Hrtz (from 144 to 120) on the monitor. Didn’t work.
Reinstalled windows 10 and only had FFXIV on the PC and nothing else, did not work.
Tried it on my GTX 960, it had to same result so it wasn’t my GPU at all.
(When swapping GPUs, it’s like I had to install the drivers again. I am not sure if that is a normal thing?)
After those attempts, I was just beyond frustrated.
I thought that FFXIV didn’t like the newer updates beyond 391.xx BUT I FOUND AN ANOMALY!
When I took advice from others to re install (not rollback because the option was grayed out) 391.xx itself, upon doing so. This driver that used to work perfectly started to work the same way as the ones after it. 391.xx’s driver was halfing my FPS! So that’s proof it isn’t the games fault.
https://youtu.be/nZLE_3QMzzs
Also the second finding was that Nvidia should put an extraction path folder in the Nvidia directory (My PC > C driver > NVIDIA > Display Drivers) with 391.xx it did BUT with others (like the drivers after 391.xx) It did not do that.
https://cdn.discordapp.com/attachmen...ia_problem.png
I have got some solution from the Nvidia Forums and my PC repair shop said “system restore it” which I know would never work because I already did that once. But I need advice from here because my friends think it’s best for me to do so.
I deeply love FFXIV, it’s a game that holds a special place deep within my heart.
However I am not good with computers. I shall give further system info upon request.
Help! The FPS is broken on FFXIV.
Printable View
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02-24-2019, 07:12 AMUltra-ZedHelp! The FPS is broken on FFXIV.
-
02-27-2019, 05:32 AMDynratygus
Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.
Ultra-Zed, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'
Hope to see you online! -
02-27-2019, 04:51 PMhynakuthis is what happening to me se its set at 60fps.
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02-27-2019, 04:55 PMhynaku
I have my fps set at 60 fps but keeps spiking to 119 fps and then game just freezes up and disconnects me. My cpu and gpu goes up to 100% usage when does this.
-
02-27-2019, 08:15 PMUltra-ZedQuote:
Originally Posted by Dynratygus
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Bradley\Documents
FINAL FANTASY XIV - A Realm Reborn D:\SquareEnixx\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
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SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9135
SYSTEM_GRAPHICS_DRIVER_DATE 3/23/2018 00:00:00
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (Razer Kraken 7.1 Chroma)
SYSTEM_SOUND_DEVICE_ID {8271F5D7-3435-462D-B8D8-4DCC1AEBD267}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
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SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
#arts-and-crafts - Discord
Microsoft Edge
Microsoft Edge
Microsoft Edge
Settings
Settings
Microsoft Store
Microsoft Store
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Google Chrome
NVIDIA Stereoscopic 3D Driver
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
FINAL FANTASY XIV - A Realm Reborn
Corsair LINK 4
Google Update Helper
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Speccy
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
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D:\SquareEnixx\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000EB8 -
03-01-2019, 06:53 AMUltra-Zed
I've also done further experimentation
It seems that when I lock my Frames per second on "144fps (Refresh Rate 1/1)" The GPU usage shoots up right close to 100%
https://cdn.discordapp.com/attachmen...152/image0.jpg -
03-01-2019, 09:44 AMVahlnirI haven't been paying much attention to my own fps but I've had an issue since Tuesday's maintenance where my game would randomly freeze and just...shut down. Happened during a few TT matches one day and while I was afk yesterday. I don't know why but this could be a culprit. It's the only thing that really seems to come close to the issue I've been experiencing. Did a completely fresh reinstallation and made sure my drivers were all up to date (they weren't) yesterday so I'm hoping it was just a corrupt file or my drivers needing an update. Once I'm able to do an extended play session I'll be able to know for sure. Thing is though I was fine after restarting my PC the first time then a couple days later the problem returned. The game was fine prior to the maintenance on the 25th/26th and other games run just fine so...has to be something on SE's end. I've covered all my bases so the ball's in SE's court if the problem persists.Quote:
Originally Posted by hynaku
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03-08-2019, 08:35 AMUltra-Zed
I have not had word from a GM, since the last post I responded to.
Anyway. On Sunday (I been feeling pretty unwell as of late) I am going to attempt some fixes, I am not sure if it will be the right way. But it's the best I can do to my knowledge.
There are some things to me which stick out like a sore thumb about my problem.
* I've tried playing FFXIV on a diffrent GPU (GTX 960) even on the lowest possible graphics setting which did not change a thing.
* Reinstalling/starting afresh with Windows 10
*Reinstalling (Not rolling back because of unavailability of the option) 391.35 that used to work now doesn't
These to me, kind of point to either a motherboard fault or something in the software which is bugging things out.
The motherboard theory
My Mobo: Fatal1ty X370 Professional Gaming
The motherboard theory seems to lie at 40% in my mind. As there have been a couple of red flags. like the PC randomly disconnecting components like the Keyboard and mouse. I've even had a big problem where something would prevent my keyboard from connecting to the PC as the disconnection sound would keep playing over and over (with the LEDs on my Razer Blackwidow Chroma, flashing non-stop) till I switch it to another USB port. With the mouse, It does the sound with the LED lights going out and then coming back on again.
I also have 2 Ethernet Ports, the one I was using to connect online. When booting up the machine from cold one day, the port just went dead and refused to work. So I had to switch to the other one (the normal Intel one, the black one).
What I shall try to do as my first fix, will be seeing the GPU works in the other port, since I have not tried that before. If FFXIV's FPS somehow stabilizes without the use of Riva Tuner Statistics Server as the crutch to bring down the fps manually, It will be a motherboard problem and shall try replacing it, that's if it's still under warranty.
Software glitch theory
Now this one stands more at 60%
When looking back to last year, when Windows 10 let me roll back to 391.35. The problems of the FPS errors seem to go away, until I decided to update the GPU's firmware again. So Mainly nothing was wrong with ports.
It also came to my mind that this issue with FFXIV's FPS still lingered after a complete Windows 10 re-installation (I even tried different GPU's post re-installation). So I believe that even though memory has been wiped, there are still broken files lingering around. So this is what I am going to do on the software side if problems are still the same when I put my GPU in another port. (I feel that this is what I did in the old days if things kept failing to work)
First like the people on the Nvidia forum said for me to do, I will update the Motherboard's BIOS to the latest version, so there will be some stability. (then again since this step is kind of risky, I might leave it out)
I shall uninstall FFXIV, then lock myself into Safe Mode, use DDU to uninstall the GPU drivers, then restart.
Then use something like Ccleaner to scan and delete any bugged registry files and any other files left behind - this I believe will unclog the PC of nasty things that might be getting in the way of my GPU's drivers working properly, even when installing older drivers.
After a good reset, I shall install the latest GPU drivers, then reinstall FFXIV and see how it goes from there.
if that doesn't work, I really do not have a clue what to do next... -
03-09-2019, 05:50 AMEinmimiria
Thank you for the update Ultra-Zed and I apologize for the delay in our response.
From what you've told me so far, it doesn't sound like the GPU itself is your problem (unless your 1080 and 960 happen to have the exact same issue). However, the motherboard issue may be contributing to it somewhat. As you mentioned, you may want to try the other graphics card slot. My thought is the one you are using may have an issue that might throttling Graphics memory bandwidth (this usually isn't an issue with FFXIV, I don't see why you would be hitting a memory bandwidth unless something is damaged).
I'm not sure if you have tried it already, but you might want to try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game. When you start the PC again, don't start any other programs or open any overlays (Steam overlay, Geforce Experience, etc.).
Please let us know if your other solutions changes your situation.
We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV! -
03-15-2019, 06:49 AMUltra-ZedThank you for getting back to me.Quote:
Originally Posted by Einmimiria
I will try and attempt my fix on Sunday. (it's been pushed back because of busy schedules), I shall also get back to you on the situation. -
03-19-2019, 11:59 PMcrc0427
Hi there, same issue. It's NVidia's drivers. No driver for my GTX1070 or GTX1080ti work for XIV past 3/28/18.. 391.35.
I'm wondering if this is an XIV issue or NVidia issue. -
03-20-2019, 12:01 AMcrc0427
By the way, if you need a copy of the march driver, I luckily recovered the exe file out of a backup. I can send it to you if need be.
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03-27-2019, 09:31 AMUltra-ZedTo start this off, first let me say I’m terribly sorry for my late reply. I had many a busy day and finally I was able to get some light on my situation, as I had recently taken my PC down to my local PC repair shop.Quote:
Originally Posted by Einmimiria
What info I’ve gathered here, may interest you.
Here’s what happened.
Switching Ports
I first started changing my GPU over to the other port on the motherboard, what happened from there is that, it didn’t post after Windows loaded up. But upon switching it back things we’re back to normal (as in I could reach the desktop, not the game xD)
Conclusion
Mainly we realised the reason why It didn't post probably was because the second port on the motherboard is slower, therefore it’s mostly for using SLI or Crossfire. We also (just to make sure) put in another GPU alongside my GTX 1080 in the first port and device manager was able to read it no problem. So mainly the motherboard’s port is not a problem.
Updating the BIOS to latest version.
It was very simple to do, but did it fix the problem with FFXIV’s FPS and my GPU usage hitting 100% when doing 144fps at cap? Nope!
Re-installing GPU and CCleaner.
I then tried the third method, the best one I could think of. Uninstalling the GPU via Display Driver Uninstaller and giving the PC a good brush with CCleaner.
(apparently I learnt that CCleaner will not load in safe mode so I had to do it in normal mode unfortunately)
I did this all offline, since uninstalling a GPU, Windows just gets in the way and installs its own GPU driver in the background (very annoying). But it did not fix my situation. The results were the same.
This left me feeling absolutely stumped.
Trying other hardware, mainly RAM.
FFXIV still did not work even with less and different RAM.
Now beyond here, is where things gets very interesting.
Because my local PC shop is very nice. They offered me to test FFXIV on one of their flashy gaming PC’s on display along with my monitor (I use a Displayport cable) and my GTX 1080 connected to it (because they didn't have a GPU with it). This other computer, was fully updated in Windows 10 so the build was at 1809 and had the latest Nvidia version on it.
After 3 straight hours of waiting (and talking to the other folks who came in and out of the shop) FFXIV also didn’t work on their PC on display!
So this means that even though I put FFXIV on the other PC (which had different components to my own, maybe more later hardware) the game acted completely the same as it did on my own PC with poor FPS!
Further Experimentation
We then tinkered around with things like “what if it could just be the monitors or the cable”, so what we all did was try a Normal HDMI cable at 60hz and the game at 60fps was very stable at that frame rate.
After trying the HDMI cable, we then put it on another monitor, FFXIV was a stable 60fps at 60hz. Then we spiced things up a bit by trying a HDMI 2.0 cable (which can go beyond and to my monitor’s limit 144hz) It was the exact same as using the displayport cable, FFXIV did not like being played at 144hz, the fps cap couldn’t go above 48fps when the game was capped at 72fps. And stayed at over 110fps in non-busy areas of the game when capped at 144fps. (on any graphical setting btw)
This was all the same results back on my own computer after using the shops computer.
So all n all,
the problem might be on Square Enix’s end. Where they might need to look at fixing the fps limiter (since I am seeing others with the same problem).
or if my paranoia is correct and to be blunt, it might be Nvidia’s evil way of making their older graphics cards slower, so we all need to buy their flashy and expensive new ones. No offence to Nvidia users though. However, I do not see AMD GPU users having this issue. (maybe because AMD GPUs have different architecture which plays differently?)
Maybe Microsoft needs to be urgently contacted to look into the problem, I remember in early 2018 and prior from that FFXIV had no problems with GPU driver updates until some Windows update might of came around somewhere and messed things up a bit, making any graphics drivers once installed, not seem to work smoothly on certain rigs.
I did enjoy doing this a bit, who know's, maybe this research will pay off and make FFXIV more enjoyable for others, so they won't fall into the same problem I, as well as some others are in now? ^_^ -
03-27-2019, 09:53 AMUltra-ZedYeah. I bet one day, the best option would be to switch over to an AMD GPU to have less problems., who knows? lolQuote:
Originally Posted by crc0427
I also feel that there needs to be some questionnaire, if people are having this problem, what type of GPU they have, especially what make their Motherboards are e.t.c.
it might be a problem with a certain make of motherboard, like an ASRock, which I have. (I think the other motherboard that I tried FFXIV might of been with the same make also, but I don't know). -
03-30-2019, 11:38 AMcrc0427
Let me know if you want me to try to get you a copy of the working driver from last March. I’m curious if it solves your problems too.
-
03-31-2019, 02:11 AMUltra-ZedThe plan now (I think) is to ask my local PC shop what make the motherboard is on the second PC, because maybe FFXIV might not like ASRock or something?Quote:
Originally Posted by crc0427
Then again it does bring me to the problem how FFXIV stops working properly after a certain Nvidia patch, which means 2 things.
It’s on Square Enix’s end
Since you’re having somewhat if the same problems as mine (and I’ve also tried FFXIV on another PC), I am guessing it’s on SE end. Proof of that might lie in this Forum Post about “GPU Utilization Issues” since patch 4.3 or it might be in between 28 March 2018 till it’s release in May 2018 when the problem was more common.
Nvidia is being Nvidia
Now I have heard the word on how Nvidia can be somewhat of a dodgy company (I’ve seen the memes about it lol). The later releases of their drivers will slow down the GPU, until we buy a nice and shiny RTX 2080.
But in the end, comparing your specs to mine, I assume that this is more of a problem on Square Enix’s side, if other games seem to run okay without needing a third party piece of software to keep the game running smoothly.
(I’m Also looking at Neir Automata also, needing Borderless Gaming to play it in Borderless Windowed mode because Full Screen on some PC’s for that game is messed up and it’s also a SE title from Japan lol) -
03-31-2019, 02:22 AMUltra-Zed
I’m also still waiting for a GM response, since I’ve got updates on my conundrum.
Topic: In-game FPS limiter not working properly.
Example: My monitor is at 144hz (I normally play FFXIV like this), I want to play it at 72fps but when setting the cap, it will not stabilise at 72fps and instead goes down to 48 or lower, at any Graphical setting.
I’m gonna put a quick list of what I did
What did not work
*Swapping GPU ports.
*Flashing the BIOS to the very latest version
*Uninstalling the GPU using DDU, then using Ccleaner
*re-Installing GPU driver (391.35) again.
*Having less RAM
*Having 1 stick of different RAM
*Trying FFXIV in another computer (and it still having the same problem)
*Useing a HDMI 2.0 cable and running FFXIV at (144hz)
What did seem to work
*Using a HDMI cable with Hrz running at 60, instead of a Display Port cable
-The game’s FPS cap worked properly as FPS was stabilised at 60fps.
*Using HDMI cable on different monitors.
-same, FPS was stabilised at 60fps
Then again, I still want to use my display port cables to have other things higher than 60fps lol -
04-02-2019, 08:17 AMEinmimiria
Thank you for the update Ultra-Zed.
It seems you were able to get a consistently higher frame rate by using the HDMI cable, correct? I'm assuming this was locked at 60 FPS? If you were to remove any frame limits and v-sync, does the fps increase like it should? Or does it exhibit the same issues as the display port cable? Was this the same display port cable that you used for every scenario?
We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV! -
04-07-2019, 09:58 PMUltra-Zed"It seems you were able to get a consistently higher frame rate by using the HDMI cable, correct? I'm assuming this was locked at 60 FPS?"Quote:
Originally Posted by Einmimiria
Yes I was able to get a consistently high 60FPS when on a normal HDMI cable (Limit 60hz) and yes this was locked at 60FPS also.
"If you were to remove any frame limits and v-sync, does the fps increase like it should? Or does it exhibit the same issues as the display port cable?"
The FPS was completely fine with no problems (except for normal screen tearing after taking the limit off), on the normal HDMI cable it displayed no issues.
"Was this the same display port cable that you used for every scenario?"
on HDMI 2.0 (where I can push the Hrtz to 144hrz so I can get the very smooth 72fps) the problems were still there the same as the Display Cable.
What I do not understand is that FFXIV used to work completely fine at 144hz and now on my PC, even the other PC that I installed FFXIV to. They both act the same. with HDMI 2.0 and Display Cable.
So it seems that FFXIV might not like higher Hz rates now?
I don't want to go back to having my display at 60fps, because I like being at 72fps since it is smooth.
Furthermore, this isn't just me having this problem where FFXIV FPS limiter fails to do it's job properly. -
04-07-2019, 10:00 PMcrc0427
Did you give the March 2018 drivers a shot?
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04-07-2019, 10:15 PMUltra-ZedNot yet, if you can send me the link to it, I shall try it out sometime.Quote:
Originally Posted by crc0427
My OS is: Windows 10 64-bit
GPU: Nvidia GTX 1080 -
04-07-2019, 10:20 PMUltra-Zed
By the way, if I install the March 2018 driver would this effect FFXIV. For example if Shadowbringers comes out. It might make the game have errors because of loading an older GPU driver?
That's what I am kind of afraid of. -
04-08-2019, 01:43 AMcrc0427
I don't think it will cause errors in XIV, no. At least it's doubtful. The internal workings of the game weren't redone for Shadowbringers. I think we are on the same datacenter, I'll try to message you in game with the link.
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04-08-2019, 02:03 AMcrc0427
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04-08-2019, 08:59 AMUltra-ZedThat is the version I am already on. and FFXIV's fps limiter is still broken. :(Quote:
Originally Posted by crc0427
Pheonix is on the new EU Light Datacentre xD
Thanks anyway :) -
04-09-2019, 06:15 AMcrc0427
I started messing around with the FPS limiter in game and I think you are right. I forced Vertical Sync off for XIV in the NVidia control panel and I have significantly less stutter for the last hour.
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04-10-2019, 01:48 PMJibs
Ive made a massive post with replies to the forum admins.
Even made a ticket.
Still no help....great customer support.
Ive gone back on Nvidia drivers to when RTX support started.
Its an FF XIV issue and in my case an issue with FFXIV support and Gsync.
So technically Nvidia and FFXIV need to get their crap sorted out.
http://forum.square-enix.com/ffxiv/t...Wont-Limit-FPS -
04-10-2019, 04:58 PMhynaku
Mine is fixed now. Might been from last NVidia update that fixed it Or could been fixed from last ffxiv update. Not sure but seem to be working right again.
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04-29-2019, 04:19 AMUltra-ZedBy the way, lately I tired to "Clean boot" my system. By following what you said along with this guide from Microsoft. https://www.youtube.com/watch?v=-RYJfK4hpQMQuote:
Originally Posted by Einmimiria
Unfortunately I had no luck at all.
https://cdn.discordapp.com/attachmen...163/image1.jpg
https://cdn.discordapp.com/attachmen...348/image0.jpg
I have no clue why it says "Date Disabled 01/01/1970" when I disabled it today 28/04/2019
https://cdn.discordapp.com/attachmen...750/image2.jpg
It's also strange that the title and character screens can maintain the capped frame rate when in game in an area with no players in, it cannot.
https://cdn.discordapp.com/attachmen...549/image3.jpg