My Computer freezes when trying to play

Every time I try to play FFXIV my computer freezes up after about an hour and all i can do then is to reset. I know for a fact all my drivers are up to date. I've tried almost every solution possible to me. I've googled this problem relentlessly.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Tristnai\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU AMD FX(tm)-6350 Six-Core Processor (6 CPUs), ~3.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 3
SYSTEM_BIOS BIOS Date: 04/09/14 09:34:15 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16285.375MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19216.375MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.055GB SYSTEM_FREEDISC_SPACE 582.114GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 750 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 750 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2007.625 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8142.688 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f5be1f8d25335236\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f5be1f8d25335236\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f5be1f8d25335236\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f5be1f8d25335236\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9907
SYSTEM_GRAPHICS_DRIVER_DATE 8/20/2018 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {9F624FD7-16C2-449A-A070-7C990357C0FA}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {5E6509AE-FE5E-48C1-B22C-629180887264}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BC901120-2EA1-11E7-8005444553540000}
SYSTEM_INPUT_NAME Mass Storage Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7649B660-CB1A-11E7-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {435DE6E0-C826-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7649B660-CB1A-11E7-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {43619060-C826-11E8-8002444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {764C2760-CB1A-11E7-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {43627AC0-C826-11E8-8003444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {764C2760-CB1A-11E7-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4364C4B0-C826-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Task Manager
FFXIVLauncher
Calculator
Settings
Settings
#weeb_bot - Discord
Calculator


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

7-Zip 18.00 beta
Adobe AIR
Adobe Flash Player 32 NPAPI
Adobe Flash Player 30 PPAPI
Avast Premier
Avast Driver Updater
Battle.net
Google Chrome
Heroes of the Storm
League of Legends
MusicBee 3.0
Overwatch
Razer Chroma SDK
Razer Cortex
Razer Synapse
Steam
The Elder Scrolls Online
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Avast Cleanup Premium
Adobe AIR
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
7-Zip 18.06
Java 8 Update 191
Java 8 Update 201
FINAL FANTASY XIV - A Realm Reborn
Minecraft
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Java Auto Updater
Google Update Helper
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Avast Driver Updater
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
CCleaner
Guild Wars 2
Mozilla Firefox 64.0.2 (x64 en-US)
Mozilla Maintenance Service
The Cave
BattleBlock Theater
FINAL FANTASY III
Tales of Zestiria
Tales of Symphonia
DARK SOULS™ III
Night in the Woods
The Elder Scrolls V: Skyrim Special Edition
DARK SOULS™: REMASTERED
McAfee True Key
Vulkan Run Time Libraries 1.0.26.0
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel® RealSense™ SDK 2014 Runtime (x64): Core
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA Control Panel 399.07
NVIDIA Graphics Driver 399.07
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 31.2.0.0
NVIDIA PhysX System Software 9.17.0524
DisplayDriverAnalyzer
NVIDIA HD Audio Driver 1.3.37.4
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Update Core
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\AVAST Software\Avast Cleanup\TuneupUI.exe 0000213C
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000022E8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002618
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000009F4
C:\Program Files\AVAST Software\Avast\AvastUI.exe 00001E4C
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1811.3241.0_x64__8wekyb3d8bbwe\Calculator.exe 00001090
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.0.20094.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001D94
C:\Users\Tristnai\AppData\Local\Discord\app-0.0.304\Discord.exe 000021E0
C:\WINDOWS\Explorer.EXE 000015B4
C:\WINDOWS\System32\rundll32.exe 00000E44
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002514
C:\WINDOWS\system32\backgroundTaskHost.exe 00001F30
C:\WINDOWS\system32\sihost.exe 00000AFC
C:\WINDOWS\system32\svchost.exe 0000090C
C:\WINDOWS\system32\taskhostw.exe 00000928
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002068
C:\Windows\System32\RuntimeBroker.exe 00001DB0
C:\Windows\System32\smartscreen.exe 00001A30
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001998
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000018DC

Our systems are fairly similar. Does dxdiag.exe show any issues?

Differences between our systems:
My windows looks to be newer? Not sure how the numbering works but mine is:
Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

My drivers are older:
Driver Version: 23.21.13.8813
Driver Date/Size: 10/26/2017 4:00:00 PM

Good luck.

I... don't know?

I don't know how to check if Dxdiag.exe is working or not. i'm not to familiar with it.

It's just a tool that shows the state of Direct X.
Alt-click the mouse (right-click for most people) on the windows button, pick run, type in "dxdiag.exe" (no quotes), click ok. Alternately you can search Apps for it.

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Crystal Witch, I apologize for the delay in our response to your concern. When the computer freezes, is there an error message that pops up at all? Does the FFXIV application close immediately?

Also on the system report I noticed the graphics driver update is from 8/20/2018. As a new driver update has been released, please make sure the the drivers are updated.

Also have you tried in terms of trouble shooting to try and alleviate the issue?

Hope to see you online!

There is no error message, my computer just freezes and the sound stops. I've kept an eye on the Task manager during it and there are no systems that pop up before then.

I'm downloading the new graphics driver now and I'll try to play.

I updated the driver, but could only play for a few minutes before I got a windows 10 blue screen. i heard the sound of an error opening, but i couldn't read it.

Thank you for the update CrystalWitch.

When you receive a blue screen on Windows 10, it usually has an error code of some sort. Do you recall seeing one?

I'd suggest doing a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game. Disable any other programs or overlays while playing the game.

Also try setting the compatibility to Windows 7. Right-click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I heard the notification ping, but the computer screen was frozen so I couldn't read it.

I tried a clean boot before opening the forum page.

I'll try the overlay and the compatibility ones.

I tried, and nothing. I kept an eye on Task manager while playing and 3 programs were taking up all my disk space and freezing the game.
Avast Antivirus
NVDIA Container
Service Host: Windows Push notifications System Service

My computer crashed after the Service Host was at 100% disk space.

Thank you for the update CrystalWitch.

Could you try temporarily disabling the Avast Antivirus program? When disabled, try running the game just to see if it can operate without freezing. Please only leave the anti virus program disabled for a short time as this is just for testing purposes.

Hope to see you online!

I tried. and "System" and "Registry" took up all my Disk space even though Task Manager said they both were only using 0.1 MB/s each.

CrystalWitch, thank you for the update..

Does this crash happen with any other game or is it just with Final Fantasy XIV? Also could you post an updated system report?


Hope to see you online!

Quote:

---

Originally Posted by Dynratygus

CrystalWitch, thank you for the update..

Does this crash happen with any other game or is it just with Final Fantasy XIV? Also could you post an updated system report?


Hope to see you online!

---

It's other games too. but I've gotten a new hard drive for my games, so it's working now.

Thank you for the update CrystalWitch.

To clarify, you aren't having the freezing issue after getting the new hard drive?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!