Good day,
It is the first time since i've started playing that i use the forums because i thought it was not usefull in my situation.
However! Lately i've been experiencing numerous crashes (It started quite a while ago since 4.0, maybe even before but it was not as frenquent as of now).
I have the "DirectX crash 11000002" error type OR a sudden crash of the game where it closes itself without any crash message or warning, just yesterday it crashed 8 times that way and already at 2 today.
I've done reinstallation, graphic drivers updates (always up to date), i've done compatibility (i'm on WIN 10), i've done Administrator rights, my roomate also happen to have similar crash since about the same era.
PC :
Win 10
GTX 770,
GBDDR 5gb,
SSD Samsung 950 EVO,
16GB ram DDR4,
ASUS Hero IV ROG motherboard
Logitech G910 Keyboard
Logitech G502 Mouse
Logitech G633 Headset
I need help as it's starting to annoy me to the point i might stop playing. (>>)
Experiencing numerous crash problems
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01-26-2019, 11:10 PMItsuki_FExperiencing numerous crash problems
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01-28-2019, 08:12 AMItsuki_F
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
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01-28-2019, 08:16 AMZensho
This has been happening to a lot of people again lately after the latest patches.... Including myself, it has been super frustrating as well... I hope SE finally finds this bug and addresses it once and for all. Good luck!
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01-28-2019, 11:41 AMItsuki_F
I do hope that they finally put some time into this problem as it's getting on quite a lot of players nerves, and as i'm studying programming and such in university, i just wish i was at a high enough level to give them a hand haha
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01-28-2019, 01:56 PMItsuki_F
Ok look, i've kicked out of the game, with no error code like 10 times today!!! (>>) Can someone help or do something about it. SE, i don't think i pay my subscription for THAT!
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01-29-2019, 07:57 AMItsuki_F
Still going on today.... 5 times
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01-29-2019, 08:28 AMEinmimiria
Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.
When did this first start happening? You mentioned it happened much earlier but when did it start happening this frequently? Do you recall anything changing/updating on your PC that coincides with this?
Do you notice any pattern to the crashes? Does it only happen in certain areas or only while doing certain actions?
When you reinstalled the game, did you delete the locally-saved data (located My Documents > My Games > Final Fantasy XIV)? This is not deleted by doing a standard reinstallation.
We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV! -
01-29-2019, 08:52 AMItsuki_F
It first started to happen with the DirectX trouble (1100002 something), at first it was more a non-updated video card driver problem. So i updated them and it stopped for a while (maybe a month or so?)
But it came back, so i uninstalled everything with the local files deleted also then reinstalled everything... didn't solved the problem.
The multi-crash with no error message have been happening more lately since 4.5, 4.5.BLU.
There is no pattern to the crashes, i tried to go underwater, to go in the sky, to change location, to do Raids, dungeons, anything up to chocobo races, and it still crashes.
I'm running out of option, as i write, i just crashed again. It can happen in loop, or it can happen after a few hours.... really nothing for me to guess it right now... -
01-29-2019, 10:57 PMItsuki_F
5 minutes in-game, in my house, and i get the DirectX error this morning (i'll try to precise as much as possible the time and location when i get error)
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01-29-2019, 11:53 PMNedkel
Try out after turning on the launcher, go into config on the launcher and turn on or off (whichever you have) the direct 11 support, and check if this will help.
Is your GPU overclocked? -
01-30-2019, 12:04 AMNosamKin
Are you running in borderless window mode? That fixed many of my issues.
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01-30-2019, 04:40 AMDynratygus
Thank you for the reply.
Just as Nedkel asked, is the GPU overlocked at all and do you have a way of monitoring it? Nedkel thank you for the input.
NosamKin, thank you for the input as well. Changing the resolution may alleviate some of the issues as well?
Does this crash happen on DirectX 9 or only on 11?
Hope to see you online! -
01-30-2019, 07:30 AMItsuki_FThe GPU is not overclocked and unfortunatly i've had had some problem with the directX 9 also... so right now i simply stay in 11, since it crashes anywayQuote:
Originally Posted by Nedkel
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01-30-2019, 07:32 AMItsuki_FIt is always runned in bordeless :(Quote:
Originally Posted by NosamKin
Leaving me at about the same problem again :(
For now it has not crashed for about 4 hours, and sometimes it can crash more than 3 times in like 30 minutes -
01-30-2019, 08:00 AMNosamKin
You've run for four hours - no problem - or many crashes in 30 minutes - whats different?
Two more thoughts.
Direct X also does stuff with audio and other media on the PC. Could this be related to your sound or music processes? Are all those drivers current?
Finally, it could be unrelated to direct X. I had an issue where my PC was "randomly" rebooting. Turns out it wasn't random - it happened a few minutes every time I plugged my phone into my PC. Of course I plugged it in every time I sat down to play and was blaming all kinds of things for a while..
Good luck. -
01-30-2019, 11:58 AMItsuki_FI'm doing about the same thing in the past days (bit busier so i only do the tribes and a bit of chocobo racing). Even while doing those actions, sometimes the game crash after 4 hours of continuity and sometime it crashes more than once in a very short time lapse.Quote:
Originally Posted by NosamKin
EDIT : I've just checked all the audio/media drivers and everything seem to be up to date ^^;
I've yet to check the sound drivers, i'll be looking at it tonight.
My phone is charged with a wall-plug, so i doubt highly that it would be a problem source -
02-01-2019, 01:53 AMItsuki_F
I guess i'm doomed :(
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02-01-2019, 10:48 AMEinmimiria
Thank you for the update Itsuki_F. I apologize for the delay in my response.
You mentioned you have your drivers up to date. Did you do a clean install of them? This is an option you have when you install/update them.
Do you have any other programs or overlays (Geforce Experience, Discord overlay, etc.) open? Try disabling anything you don't need to pay the game.
You can also try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.
You may want to try stetting the compatibility mode to Windows 7. Right-click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7.
We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV! -
02-04-2019, 02:33 AMNosamKin
does dxdiag.exe report no problems?
have you tried 1920x1080? -
02-06-2019, 02:11 AMItsuki_Fdxdiag.exe report absolutly no problem... i had it on 1920x1080 before and was having the issue also :sQuote:
Originally Posted by NosamKin
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02-06-2019, 02:12 AMItsuki_FI've yet to try to play the game in a clean boot, and also the compatibility mode for win7, but i do really think this won't solve it but we never know, i'll be looking at this during the week.Quote:
Originally Posted by Einmimiria