Stuttering In Instanced Content

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01-15-2019, 12:53 AM
bosozoku

Stuttering In Instanced Content

I’ve been having stuttering problems in dungeons/trials/raids since the patch with Suzaku (something I never experienced before then.) It’s made it almost impossible to play the game, honestly. I downloaded the most recent patch and it worked like a damn dream on patch day--no stutter in sight. The day immediately after patch day and the stuttering is back full force.

I’ve tried checking everything on my end, from hardware and software to the internet. It seems like a problem on Square’s side by this point, honestly. Is anyone else having these issues or is it just me? :/
01-15-2019, 01:08 AM
NosamKin

Yes - I started having this problem around the first of the year when I put in a new video card. Thought it was my problem.
Root cause turned out to be internet provider. I have my own equipment, but you have to register it with the ISP or you get the default speed of 10 Mbps. At 10 Mbps I get plenty of stutter. After a call to their support its all fixed - back to 90 Mbps - no problems.
01-15-2019, 01:34 AM
bosozoku

Oof, looks like I might have to try calling, I guess. I'm not sure if that will be the problem in my case, considering it worked like a dream on patch day, and then went back to stuttering the day after, but I'll give it a try, at least. I'm starting to run low on things to try.

Edit: looking into it more and it definitely seems like it's on their end more than mine. It seems like a lot of people are having the same issues.
01-16-2019, 05:23 AM
Dynratygus

Thank you for posting in the Final Fantasy XIV Techcnical Support Forums.

I apologize for the delay in our response to your concern. Please provide the following:

- How often/where does issue occur
- When did it start?
- Things tried to resolve issue
- System report ( go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' )

Nosomikin, if you are still experiencing the issue, please provide the same information but please create your own thread.

Hope to see you online!
01-16-2019, 02:16 PM
bosozoku

How often/where does issue occur
Inside dungeons, raids, and trials. Everywhere else is fine and it worked fine on the first day of the most recent patch, before the stuttering returned the very next day.
When did it start?
During the patch where Suzaku was implemented. It only stopped on the first day of the most recent patch before immediately happening again the day after.
Things tried to resolve issue

- Tried different graphic settings
- Tried compatibility mode
- Updated drivers
- Reinstalled drivers
- Not running anything at the same time
- Complete reinstall of the game
- New Hard-drive and reinstall of windows
- Reinstalled the game again.
- Checked net connections
- Reset modem
System report
SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU AMD Phenom(tm) II X6 1075T Processor (6 CPUs), ~3.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS Award Modular BIOS v6.00PG
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 4093.551MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 9725.551MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 1702.282GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon R9 200 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67B0)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4072.391 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2046.775 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0337968.inf_amd64_e9075e8c655a0e88\B337967\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0337968.inf_amd64_e9075e8c655a0e88\B337967\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0337968.inf_amd64_e9075e8c655a0e88\B337967\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0337968.inf_amd64_e9075e8c655a0e88\B337967\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.15011.1004
SYSTEM_GRAPHICS_DRIVER_DATE 1/9/2019 10:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset (Logitech G633 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {7742F411-E0E5-4939-8223-7D363B825F4A}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/8/2018 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {095D5A1E-AF8E-4958-BE56-438650121ACE}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/7/2018 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {5F2DF047-B261-415C-B5FD-75154959F1E4}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/7/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B34350-74CB-11E8-8002444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {89B47BD0-74CB-11E8-8003444553540000}
SYSTEM_INPUT_NAME Logitech G633 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 9 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B6ECD0-74CB-11E8-8004444553540000}
SYSTEM_INPUT_NAME Logitech G633 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B6ECD0-74CB-11E8-8005444553540000}
SYSTEM_INPUT_NAME Logitech G633 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B6ECD0-74CB-11E8-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B6ECD0-74CB-11E8-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B95DD0-74CB-11E8-8008444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

I know my ram isn't the best at the moment, but I have never had a problem with this game before that patch and changing the graphics does nothing.
01-21-2019, 05:13 PM
bosozoku

Gonna bump this, I guess. :/
01-22-2019, 03:37 AM
Dynratygus

Thank you for the reply bosozuku.

Could you try running the game on DirectX9 if you have not done so already? Also please try doing a cleanboot by opening the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

Hope to see you online !
01-25-2019, 08:45 PM
bosozoku

I've tried both these things and it made no difference. If anything running the game in DirectX9 made it worse. :c
01-26-2019, 07:25 AM
Calismic

I just came here to report the exact same issue when I saw this thread. To avoid clutter I am including my information as well.

- How often/where does issue occur

Every instance I have entered so far experiences intense stuttering. FPS report ~120 yet the screen is visually very choppy.

- When did it start?

The latest patch

- Things tried to resolve issue

I set everything down to the lowest setting and the stuttering persisted. Tried both windowed fullscreen and fullscreen mode. Made sure drivers were updated.

- System report ( go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' )

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\jaime\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local;<local>

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.20
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32727.680MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37591.680MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 476.253GB SYSTEM_FREEDISC_SPACE 108.446GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3726.020GB SYSTEM_FREEDISC_SPACE 3162.850GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.745GB SYSTEM_FREEDISC_SPACE 254.826GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16363.840 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_732fe65eb095ae94\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_732fe65eb095ae94\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_732fe65eb095ae94\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_732fe65eb095ae94\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1771
SYSTEM_GRAPHICS_DRIVER_DATE 1/10/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16363.840 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_732fe65eb095ae94\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_732fe65eb095ae94\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_732fe65eb095ae94\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_732fe65eb095ae94\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1771
SYSTEM_GRAPHICS_DRIVER_DATE 1/10/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {0D20A7DF-C449-46AA-A90B-2A84F53A6E6B}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/7/2018 00:00:00
SYSTEM_SOUND Speakers (XSplit Stream Audio Renderer)
SYSTEM_SOUND_DEVICE_ID {02925531-3AEB-4BF1-9982-FDA5261C0948}
SYSTEM_SOUND_DEVICE_NAME xspltspk.sys
SYSTEM_SOUND_DRIVER_VERSION 1.00.0000.0002
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/26/2014 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {7AA836F4-EAE0-4AC7-A8B9-C3A5B5944BD8}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/7/2018 00:00:00
SYSTEM_SOUND Headset Earphone (Corsair VOID PRO Wireless Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {9293549C-53B8-430B-A0D2-0EB36531EC92}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/19/2018 00:00:00
SYSTEM_SOUND Dell S2716DG (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {C2AD1C24-B34F-4F7F-B148-D32B803A6E78}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/7/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C6E1FBE0-D1C9-11E7-8001444553540000}
SYSTEM_INPUT_NAME Corsair VOID PRO Wireless Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {68C2F6E0-75EF-11E6-8005444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {68C2F6E0-75EF-11E6-8006444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A0D4360-8F4A-11E7-8001444553540000}
SYSTEM_INPUT_NAME Corsair K70 RGB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A0EA2F0-8F4A-11E7-8002444553540000}
SYSTEM_INPUT_NAME Corsair K70 RGB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A0F3F30-8F4A-11E7-8003444553540000}
SYSTEM_INPUT_NAME Corsair K70 RGB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3086EEA0-75F7-11E6-8009444553540000}
SYSTEM_INPUT_NAME Apple Watch Magnetic Charging Cable
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C0A77000-8F4A-11E7-8006444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A0FB460-8F4A-11E7-8004444553540000}
SYSTEM_INPUT_NAME Corsair K70 RGB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {68C567E0-75EF-11E6-8007444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {68C567E0-75EF-11E6-8008444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
01-26-2019, 11:35 AM
Calismic

So after lots of program trial and error, I discovered at least in my case that the stuttering was being caused by Google Chrome. Even with a single blank tab open the stuttering would persist. The moment I'd close Chrome, game ran smooth as silk. No idea how a browser can interact with the game in that manner, some weird memory allocation, who knows, but either way....Chrome is the culprit. Hope this helps out the other guy!
01-30-2019, 05:16 AM
Dynratygus

Thank you for the reply.

Clasmic, thank you for the update. I am happy to hear your game is no longer crashing.

bozuku, is the GPU on your computer being over clocked? Do you have a way of monitoring it?

Hope to see you online!