Dx11 Greyed Out, Can't Run Game in Dx9

I am currently having an issue where my game crashes on launch. I get a fatal DirectX Error (0000000) when trying to launch in Dx9, but I no longer have the option to launch in Dx11.

I've tried a clean boot, I've tried disabling and/or uninstalling everything that could possibly be interfering with the game, I've tried booting in Fullscreen Windowed, I've disabled my integrated graphics in an effort to force FFXIV to run with my Nvidia card, I've completely wiped my settings from my computer's hard drive, and I have no idea what else to do.

I have an Nvidia 1080 Notebook card with updated drivers, and my laptop supports Dx11 for certain, as I have Dx12 installed. Not to mention I was able to play in Dx11 just fine until this morning. I'm on Windows 10.

Please let me know what other information I can give. I want this to be fixed, 4.5 looks like a romp.

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

This ended up being an issue with my card that I believe I've fixed. However! Now arises another issue: My game is running at 1 fps.

Here's my sysinfo.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Rhys\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-7820HK CPU @ 2.90GHz (8 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.2.4
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32640.941MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37504.941MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.961GB SYSTEM_FREEDISC_SPACE 9.587GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 271.081GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Microsoft Basic Display Driver
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY34
SYSTEM_GRAPHICS_CHIP
SYSTEM_GRAPHICS_MAKER (Standard display types)
SYSTEM_GRAPHICS_VRAM 0.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16320.471 MB
SYSTEM_GRAPHICS_DAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (64Hz)
SYSTEM_GRAPHICS_DRIVER c:\windows\system32\drivers\basicdisplay.sys,c:\windows\system32\drivers\basicdisplay.sys
SYSTEM_GRAPHICS_DRIVER_VERSION 6.02.17134.0001
SYSTEM_GRAPHICS_DRIVER_DATE 6/20/2006 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM Unknown
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_18632de8ab19033e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_18632de8ab19033e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_18632de8ab19033e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_18632de8ab19033e\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1735
SYSTEM_GRAPHICS_DRIVER_DATE 12/10/2018 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_GRAPHICS Intel(R) HD Graphics 630
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM Unknown
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_3f3936d8dec668b8\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_3f3936d8dec668b8\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_3f3936d8dec668b8\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_3f3936d8dec668b8\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0016.4973
SYSTEM_GRAPHICS_DRIVER_DATE 2/27/2018 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers / Headphones (Realtek Audio)
SYSTEM_SOUND_DEVICE_ID {35CFFD3A-1E06-4CBC-B75F-599542B5058D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8098
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/21/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {596BA960-3A76-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {12509020-EA37-11E7-8007444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {596BD070-3A76-11E8-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1250B730-EA37-11E7-8009444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {596BF780-3A76-11E8-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1250B730-EA37-11E7-800B444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {596BF780-3A76-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1250B730-EA37-11E7-800D444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1250DE40-EA37-11E7-800F444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1250DE40-EA37-11E7-8011444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {12510550-EA37-11E7-8013444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {12510550-EA37-11E7-8015444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Dx11 Greyed Out, Can't Run Game in Dx9 - Google Chrome
#general - Discord
Steam
Friends List


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

The Witcher 3 - Wild Hunt - Game of the Year Edition
Intel(R) HID Event Filter
Adobe Creative Cloud
Adobe Flash Player 29 PPAPI
MSI Afterburner 4.5.0
Autodesk Desktop App
Battle.net
Creation Kit: Fallout 4
Creation Kit: Skyrim
Destiny 2
Dropbox
Google Chrome
Adobe Illustrator CC 2019
Alienware On-Screen Display
Alienware Command Center
Alienware Graphics Amplifier Software Installer
Blade & Soul
EMSC
KeyTweak - Keyboard Remapper (remove only)
League of Legends
Marvelous Designer 8 Personal
NCSOFT Game Launcher
NVIDIA Stereoscopic 3D Driver
OBS Studio
Origin
Overwatch
Overwatch Test
Adobe Premiere Pro CC 2018
Rainmeter
Razer Chroma SDK
Razer Synapse
RivaTuner Statistics Server 7.1.0
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Autodesk Advanced Material Library Medium Resolution Image Library 2019
Microsoft_VC90_CRT_x86
Dropbox Update Helper
Alienware On-Screen Display
Autodesk Advanced Material Library Base Resolution Image Library 2019
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Alienware Digital Delivery
Intel Extreme Tuning Utility
Dell Update - SupportAssist Update Plugin
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
NVIDIA Photoshop Plug-ins
Intel(R) Trusted Connect Services Client
Java 8 Update 161
Autodesk Material Library 2016
Autodesk Material Library Medium Resolution Image Library 2019
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Bethesda.net Launcher
Microsoft XNA Framework Redistributable 3.0
Microsoft SQL Server Compact 3.5 SP2 ENU
Autodesk Material Library Base Resolution Image Library 2019
Autodesk Material Library Medium Resolution Image Library 2016
Alienware SupportAssist Remediation
The Sims™ 4
Java Auto Updater
Borderlands Advanced Settings
Microsoft Visual C++ 2017 Redistributable (x86) - 14.12.25810
Microsoft Games for Windows - LIVE Redistributable
Skyrim NPC Editor
NVIDIA Photoshop Plug-ins 64 bit
Alienware Update
Google Update Helper
NVIDIA DDS Utilities
Intel(R) Dynamic Platform and Thermal Framework
Autodesk Material Library Base Resolution Image Library 2016
Microsoft Visual C++ 2005 Redistributable
GOG Galaxy
Microsoft Visual C++ 2005 Redistributable
Adobe Photoshop CS6
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.12.25810
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.12.25810
Microsoft Visual C++ 2005 Redistributable
Sims 4 Tray Importer (S4TI) 1.6.7.6
Sims 4 Studio
Autodesk Backburner 2016
Microsoft_VC80_CRT_x86
Autodesk Advanced Material Library Image Library 2016
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Autodesk Material Library Medium Resolution Image Library 2015
Autodesk Material Library Base Resolution Image Library 2015
Autodesk Advanced Material Library Low Resolution Image Library 2019
Blackboard Collaborate Launcher
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
ScreenToGif
Intel(R) Chipset Device Software
Respondus LockDown Browser 2
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
PDF Settings CS6
Blade & Soul
Launcher Prerequisites (x64)
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2017 Redistributable (x64) - 14.12.25810
Alienware Sound Center
Epic Games Launcher
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Thunderbolt(TM) Software
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Intel Extreme Tuning Utility
EMSC
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Windows Driver Package - Kionix, Inc. (kiox_ff_driver) Sensor I/O devices (06/13/2016 1.1.5.1)
Nexus Mod Manager
7-Zip 16.04 (x64)
Autodesk 3ds Max 2015
Autodesk 3ds Max 2015 SP1
Autodesk 3ds Max 2016
Autodesk 3ds Max 2019
Autodesk DirectConnect 2015 64-bit
Autodesk DirectConnect 2015 64-bit Hotfix1
Autodesk Mudbox 2015
Autodesk Revit Interoperability for 3ds Max
Autodesk Revit Interoperability for 3ds Max 2015
Autodesk Revit Interoperability for 3ds Max 2019
Blender
CCleaner
Duet Display
GIMP 2.8.22
HWiNFO64 Version 5.86
HxD Hex Editor 2.0
PixPlant 3.0.11
ShaderMap 4.0.8
Simple Disable Key (remove only)
STAR WARS™ Knights of the Old Republic™ II: The Sith Lords™
Fallout 3 - Game of the Year Edition
Fallout: New Vegas
Warframe
Game Dev Tycoon
Borderlands: The Pre-Sequel
NARUTO SHIPPUDEN: Ultimate Ninja STORM Revolution
Hotline Miami 2: Wrong Number
Tabletop Simulator
METAL GEAR SOLID V: THE PHANTOM PAIN
SUPERHOT
TERA
STAR WARS™: Knights of the Old Republic™
Blender
Fallout 4
Fallout
Fallout 2
Fallout Tactics
FINAL FANTASY XIV Online
VA-11 Hall-A: Cyberpunk Bartender Action
The Elder Scrolls V: Skyrim Special Edition
Borderlands 2
SCUM
Black Desert Online
OKAMI HD / 大神 絶景版
Wolfenstein II: The New Colossus
Yakuza 0
Donut County
BioShock Infinite
Borderlands
Touchpad
VLC media player
Vulkan Run Time Libraries 1.0.54.1
Vulkan Run Time Libraries 1.0.54.1
Vulkan Run Time Libraries 1.0.65.1
Microsoft Visual C++ 2005 Redistributable (x64)
Autodesk Revit Interoperability for 3ds Max 2015
Autodesk Revit Interoperability for 3ds Max
Autodesk Revit Interoperability for 3ds Max 2019
Nahimic2UISetup
Autodesk Civil View for 3ds Max 2016 64-bit
Autodesk Certificate Package (x64) - 7.1.4
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Autodesk DirectConnect 2015 64-bit
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.12.25810
Apple Mobile Device Support
ProductDaemonSetup
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
NVIDIA mental ray and IRay feature plugins for 3ds Max 2019
Alienware Command Center
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Duet Display
Free Fall Data Protection
Autodesk 3ds Max 2015
Autodesk 3ds Max 2016
Autodesk 3ds Max 2019
Autodesk 3ds Max 2015 Populate Data
Autodesk 3ds Max 2016 Populate Data
Alienware SupportAssist Remediation
Dell SupportAssist
Killer Ethernet Performance Suite
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Qualcomm Atheros Bluetooth Installer (64)
Intel(R) Rapid Storage Technology
Alienware Graphics Amplifier Software Installer
Epic Games Launcher Prerequisites (x64)
Microsoft Visual C++ 2005 Redistributable (x64)
Dell Update - SupportAssist Update Plugin
Killer Wireless Drivers
UIInstallUpgrade
Intel(R) Management Engine Components
LauncherSetup
Autodesk Single Sign On Component
CheckDevicesConfigurator
Intel(R) Chipset Device Software
Inkscape 0.92.3
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Autodesk Mudbox 2015
Autodesk Inventor Server Engine for 3ds Max 2015
Autodesk Inventor Server Engine for 3ds Max 2016
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
AudioLaunchpadConfigurator
Update for Windows 10 for x64-based Systems (KB4023057)
Autodesk Inventor Server Engine for 3ds Max 2019
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Ansel
NVIDIA 3D Vision Driver 417.35
NVIDIA Control Panel 417.35
NVIDIA Graphics Driver 417.35
NVIDIA GeForce Experience 3.16.0.140
NVIDIA PhysX System Software 9.18.0907
NVIDIA Update 34.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.4
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.16.0.140
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.11.1
Apple Application Support (64-bit)
SonicMapperConfigurator
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.12.25810
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft VC++ redistributables repacked.
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
FINAL FANTASY XV BENCHMARK
Intel(R) Management Engine Driver
paint.net
Intel(R) ME UninstallLegacy
Intel(R) Management Engine Components
NahimicSettingsConfigurator
MAXtoA for 3ds Max 2019
Autodesk License Service (x64) - 7.1.4


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003988
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002980
C:\Program Files (x86)\Razer\Synapse3\Service\Razer Synapse Service Process.exe 000024C8
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00002520
C:\Program Files (x86)\Steam\Steam.exe 00002E9C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000116C
C:\Program Files\Alienware\Command Center\AlienFusionController.exe 00003230
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00002874
C:\Program Files\Killer Networking\Killer Control Center\KillerControlCenter.exe 000033D4
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002510
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 000013E4
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002F2C
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 0000017C
C:\Program Files\WindowsApps\Microsoft.MicrosoftOfficeHub_17.10314.31700.1000_x64__8wekyb3d8bbwe\Office16\OfficeHubTaskHost.exe 0000296C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.36.52.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002494
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.36.52.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000024E0
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.18102.12011.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002FD8
C:\Users\Rhys\AppData\Local\Akamai\netsession_win.exe 00003330
C:\Users\Rhys\AppData\Local\Discord\app-0.0.301\Discord.exe 0000362C
C:\WINDOWS\Explorer.EXE 00001A90
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000021AC
C:\WINDOWS\system32\DllHost.exe 00002D38
C:\WINDOWS\system32\Intel\DPTF\dptf_helper.exe 00001E48
C:\WINDOWS\system32\SettingSyncHost.exe 000026CC
C:\WINDOWS\system32\conhost.exe 00002A24
C:\WINDOWS\system32\wbem\unsecapp.exe 00003028
C:\Windows\System32\RuntimeBroker.exe 0000328C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00002C74
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002290
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002C44
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00001228
c:\windows\system32\sihost.exe 00001940
c:\windows\system32\svchost.exe 00002DD4
c:\windows\system32\taskhostw.exe 00000638

Turns out that my drivers weren't properly installed and only PhysX was running. Properly installing the newest driver for my card (417.35) disables Directx11 again and once again I crash on launch. I'm going to install version 416.94 and see if anything changes.

No, does not make a difference. Cannot switch to dx11 and it crashes on launch with the fatal directX error. I did a clean install of both this older driver and the new one.

May try to reinstall the game tonight.

Thank you for the update!

Please keep us updated on the issue!

If you are still experiencing issues wiht Direct X after the reinstall, please try changing the compatibility mode. To change compatibility mode, right click on the exe file (Default location: C:\Program Files (x86)\SquareEnix\Final Fantasy XIV - A Realm Reborn\boot\ffxivboot.exe), right click it and select ‘Properties.’ Select the ‘Compatibility’ tab and select an earlier version of Windows (most likely 8 or 7).

Hope to see you online!

Nope, reinstall changed absolutely nothing. (Disappointed, I'm on super slow internet and that took me two days...)

Compatibility mode also changes nothing. It was set to Windows 8 compatibility mode, changing it to 7 does not change anything. A friend of mine told me that her version of DirectX 12 did not have compatibility for older versions of DirectX, so that's my next mode of action, but I definitely want other suggestions if there are any.

Did you do a clean reinstall of your drivers using DDU? If you did do a clean reinstall when using older drivers and it didn’t help, another option would be to reinstall your OS.

I did do a clean install of my drivers. With the driver uninstalled, the game actually will boot, but performance is throttled significantly as it's running on intel graphics.

Jeez, I really hope I don't have to reinstall my OS, my laptop has no disk drive and my internet is painfully slow. I already restored my BIOS.

Maybe I'll do that as an absolute last resort.

You can install through a usb with the Win 10 iso downloaded from the Microsoft site. You can create it on another computer. No need to have a disk drive on your computer.

Installing DirectX 11 and 9 separately did not work either. I'm sort of at my wits end with this.

Okay, I'll keep that in mind. That said... it doesn't make sense that it's my OS if it works when my graphics card is uninstalled. If I disable my graphics card, the game launches. I have it launched right now. It's just that it's virtually unplayable in this state, running at 1 frame. But it technically works, its just that my CPU doesn't have the processing power to run it like my GPU.

I'm not going to act like I know 100% how DirectX is run with regards to a graphics card, but I'll just say that it's working with other games. I can launch Yakuza 0 and run it perfectly fine. I can also run Sims 4 perfectly fine. These games use DirectX 11 and DirectX 9, respectively, as far as I understand.

Reinstalling once again via Square Enix, rather than Steam.

No change, still can't launch unless gpu disabled. I'm going to contact support for my computer about this, but do let me know if anyone has any other ideas.

It seems windows recognize 2 display adapter, if you do have the intel deactivated and it doesnt helf, could you try enable it, install the driver and then force ffxiv to use the nvidia?

Sorry, I don't think I understand.

Enable intel and install what driver? The game only runs when I disable my Nvidia card, I can get it to run just fine (sans performance) on my Intel graphics when I disable the Nvidia card.

It's trying to use my Nvidia card as is, but it's not detecting DirectX while trying to use it. It only detects DirectX on my intel card.

Edit: Let me specify that it doesn't run when I disable my intel graphics, only when I disable my Nvidia graphics.

Hi. Checking back in to say that yes, re-installing my OS did fix the problem, but with a caveat.

Upon getting all of my drivers back in order after the fresh install and attempting boot, the game did request that I install Dx11 specifically. This can be fixed by installing the end user runtime, you can find that on Microsoft's website.

Hopefully this helps anyone else facing this problem in the future.