Voice audio in cutscenes

So i got to teh first cutscene of this patch and all the audio is broken

Here an example which is not from 4.5 so no spoils
https://www.youtube.com/watch?v=LEXp...ature=youtu.be

Hello,

Have you tried checking your sound settings from Windows and making sure you've got the correct speaker configuration enabled?

Control Panel -> Sound -> Find your device from the Playback tab -> Right click, select Configure Speakers -> Select the correct speaker configuration, test and finish the setup wizard

This fixed the same issue on Windows 10 (1809) for me.

Same exact issue with me, happening from today only, ever. No settings had been changed and it happened mid-game.

Voices are muffled and echoed. I don't get it. Tried re-playing old cut-scenes. Same issue.

Quote:

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Originally Posted by Sathernin

So i got to teh first cutscene of this patch and all the audio is broken

Here an example which is not from 4.5 so no spoils
https://www.youtube.com/watch?v=LEXp...ature=youtu.be

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UPDATE: FIX?

Okay, bumping for you so you can see this. I was able to resolve the issue by uninstalling the Skype windows 10 preview on my PC. Suddenly, voices were back to normal. IDK WHY this had to do with anything but let me know if it works for you!

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

I'm not sure the exact issue you are having. I'm only seeing a black screen in the video with some sound effects. Can you elaborate on the problem?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Quote:

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Originally Posted by NICKYMON

UPDATE: FIX?

Okay, bumping for you so you can see this. I was able to resolve the issue by uninstalling the Skype windows 10 preview on my PC. Suddenly, voices were back to normal. IDK WHY this had to do with anything but let me know if it works for you!

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its prob a device issue as val_n mentioned

Quote:

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Originally Posted by Einmimiria

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

I'm not sure the exact issue you are having. I'm only seeing a black screen in the video with some sound effects. Can you elaborate on the problem?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

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in the video if you listen closely its the start of the last cutscene of 4.0 with zenos laughing its just muffeld

I am having the same issues. The voices are not being played correctly. The music and sound effects in the cutscenes are playing normally, but the voices are ridiculously soft and echoed. I can only barely hear them.

I have gone through and checked all my sounds settings for my computer and the game, and nothing has changed.

I am also having the same problem. The voices sound like I am listening to them from in a cave while underwater. I tried uninstalling all skype things and this has not fixed the issue. I really wanted to do all the new stuff, but I want the experience to be worth it. Bleh.

I am having this exact issue, sound in cutscene is perfect effects, and music, but the voices all sound distant and echoing

I am having this exact issue, sound in cutscene is perfect effects, and music, but the voices all sound distant and echoing

Also encountered this issue after installing Patch 4.5. All cutscene voice recordings sound like distant echoes with very low volume - affects both new cutscenes and archive cutscenes, likely in all languages (I only tried 3). No other audio (BGM, sound effects, etc) seems to be affected, but I haven't tried everything.

Based on below troubleshooting results, suspect bug related to playback of cutscene voice recordings with mono audio setting. May only affect Windows client, based on limited information from other affected players (I am also on a Windows PC). Moderator please notify dev team since this issue did not exist on production released builds prior to patch 4.5.

Suggested workaround for affected players: change your default audio playback device (headset, speakers, etc) to STEREO or other multi-channel audio in Windows Sound Control Panel. Playback tab > select playback device > configure > audio channels (select STEREO or any option that's not MONO) > NEXT until FINISH. Make sure this device is set as default and check that general audio works. If your device only has MONO setting, you may need to find/buy another device. :l

Above players who "fixed" the issue on their machines may have inadvertently done this by messing with audio related settings and applications.

Issue observed with:
Logitech Jabra USB MONO Headset. Reproduced on 2 different Windows PCs with 2 different FFXIV accounts.

Issue not observed with:
Embedded PC speakers - STEREO
Cheapo generic headset with 4mm audio jack - STEREO
KOSS USB headset - STEREO

Also experiencing this issue. :mad:

Noticed especially in cutscene #2 with Matoya.
Sounded like I was listening from a distant end of her cave only hearing a faint echo instead of standing in the room.

Not a headset issue. Only affected by cutscenes this patch.
Wireless Arctis Steel Series 7

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

I apologize for the delay in our response to this issue. For anyone still experiencing the issue, please create your own thread and provide a system report by going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Hope to see you online

Purespoo

Was having the same issue but was able to finally fix! Set your default audio in Windows to Arctis 7 (Game) and make sure your Arctis 7 drivers are up to date. Immediately started working for me after a restart. Hopefully this works for you