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Hi,
This problem started last night and since than can't connect.
Sometimes I can get to character select but after login in with chat it disconnects me with 2002.
Before last night all was totally okay.
Tried to connect to NA - all works totally fine.
Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forum.
I apologize for the delay in response to this issue. If you are still experiencing the problem, could you provide the following?
-Platform:
- Wired or WIFI connection:
-Other programs being used when running FFXIV:
-Techniques used to solve problem:
Hope you see you online!
Hello,
-PC
-Wired though router.
-Steam, battle.net, chrome, telegram, windows mail
-Well, I have tried Your reply from this thread. But it's don't help.
Thank you for the quick reply!
Erehon I am going to ahead and suggest a couple more things. Have you tried running the game without the background programs you listed?
Please try the following:
-Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. For Windows
-Change the DNS to 8.8.8.8 or 1.1.1.1.
- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
Hope to see you online!
There is route trace.
Tracing route to 195.82.50.9 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms RT-AC1200G+-4328 [192.168.1.1]
2 2 ms 2 ms 2 ms
3 1 ms <1 ms <1 ms
4 1 ms 1 ms 1 ms
5 33 ms 33 ms 33 ms ae3-4.RT.IRX.FKT.DE.retn.net [87.245.232.234]
6 34 ms 35 ms * GW-Link11.retn.net [87.245.236.141]
7 34 ms 34 ms * 80.95.144.23
8 38 ms * 37 ms 195.82.60.45
9 37 ms 42 ms * 195.82.60.29
10 * * 38 ms 195.82.61.14
11 37 ms * 37 ms 195.82.50.234
12 37 ms * * 195.82.50.9
13 37 ms * 37 ms 195.82.50.9
And i see packet loss here starting from gw-link11 which using google shows it's a DDoS protection.
Thank you for the quick reply,
Since you said you tried some things already suggested, am going to go ahead and suggest you try the following:
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. For Windows
- Change the DNS to 8.8.8.8 or 1.1.1.1.
Please respond to this thread with any updates. Hope you see you online!
Tried both of Your advises and no success.
I also tried all things from this thread. Same problems.
By the way in the morning till 10 a.m. all was okay. But suddenly stopped work.
BTW,
In day time all was okay but on prime time have a packet loss again.
I asked my IPS for help maybe then can figure out about my problem.
Can't log in at 7.15 PM, EU server, error 6001.
Same here, cant login EU datacenter, JP and NA are ok for me tho.
I'm unable to log into the EU datacenter as well, error 6001.
On PC
Wired connection
Discord and Steam also running (without issue)
Tried temporarily disabling my firewall (which has worked in the past) to no avail.
Same problem.
During the day in works wonderful but at night it's impossible to connect or when I connect I have lag or get dc.
I guess it happens because of the combination of large number of online players at night + DDOS.
This problem happens for almost a month now...:(
Hi,got the same problem since 2 weeks for now, mostly evenings, can't connect or lobby server error and totally random DC everytime. I'm playing on ps never had something like this before and my internet connection is okay so I don't think it's that the problem . Any suggestions or help why this happening on server Phoenix.
Last few days all was okay and literally now disconnects again D:
Same here, constant lost packets, disconnects and all sorts of connection problems.
Started happening week ago, 16th, since then the game is literally unplayable, which is not ideal when sub runs out.
Wired connection through router, running steam and discord, 0 issues when tracing any other IP, every other MMO works just fine without a single packet lost.
Just like described previously, problems starting on GW-Link11.
Tried every other solution posted by moderators, can we please at least get some info on what is the case with Chaos datacenter, every other connects just fine, and I just can't log in while my gametime goes away...
Okay, again. But when it's starts in inst it's more frustrating...
1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 1 ms 1 ms <1 ms
3 1 ms 1 ms <1 ms
4 1 ms <1 ms <1 ms
5 34 ms 34 ms 33 ms ae3-4.RT.IRX.FKT.DE.retn.net [87.245.232.234]
6 34 ms * 34 ms 87.245.236.141
7 34 ms * * 80.95.144.23
8 37 ms 37 ms * 195.82.60.45
9 42 ms * 37 ms 195.82.60.29
10 * 37 ms 37 ms 195.82.61.14
11 37 ms 37 ms 37 ms 195.82.50.234
12 * * 37 ms 195.82.50.9
Thank you for posting in the Final Fantasy XIV Technical Support Forums,
Recently, we have been experiencing network problems caused by DDOS attacks. Due to these attacks, you may be disconnected from the game. This issue has been intermittent and your issue may have been resolved already.
Hope to see you online.
Thanks for update Dynratygus,
But after server maintenance i doesn't have any problems.