5th time game crashed today

FFXIV has crashed 5 times today and this wasn't an issue until today. I have a screenshot of the crash. It's the same thing every time.

https://media.discordapp.net/attachm...26/unknown.png

6th time after 15 minutes of game time.

Same exact error message to every letter

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this first start occurring? Do you recall anything changing/updating on your PC that coincides with this?

How long are you in-game before you get this crash (or are you able to log in at all)? Do you notice any pattern to it?

What have you done so far in an attempt to resolve the issue?

Additionally, can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Quote:

Originally Posted by Einmimiria

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this first start occurring? Do you recall anything changing/updating on your PC that coincides with this?

How long are you in-game before you get this crash (or are you able to log in at all)? Do you notice any pattern to it?

What have you done so far in an attempt to resolve the issue?

Additionally, can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Hello! This started happening very rarely yesterday so i chalked it up to a random error but today it was a little more than random. The last time I tried playing it was roughly 15 minutes from the time of log in. Nothing changed on my PC in those 2 days. I don't notice any pattern to it unfortunately.
I've tried running the game as an admin. And I where should I submit a system report?

I just tried to log in again. was able to get in but error occurred 5 minutes after log in

lag is horrible as well

Good morning and thank you for the reply

Aggex please post the system report in your next response.

Hope to see you online!

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Ryan\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP GeForce RTX 2080 Ti
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
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SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 Ti
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SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6992f55a2cc4b209\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6992f55a2cc4b209\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6992f55a2cc4b209\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6992f55a2cc4b209\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1694
SYSTEM_GRAPHICS_DRIVER_DATE 11/11/2018 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY8
SYSTEM_GRAPHICS_CHIP GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11048.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16344.074 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6992f55a2cc4b209\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6992f55a2cc4b209\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6992f55a2cc4b209\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6992f55a2cc4b209\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1694
SYSTEM_GRAPHICS_DRIVER_DATE 11/11/2018 17:00:00
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
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SYSTEM_SOUND Headset Earphone (SteelSeries Arctis 7 Chat)
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/22/2018 00:00:00
SYSTEM_SOUND Speakers (High Definition Audio Device)
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SYSTEM_INPUT {CB715520-E122-11E8-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
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SYSTEM_INPUT_NAME Corsair K70 RGB Gaming Keyboard
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
(65) Wonder Woman (2017) - YouTube - Google Chrome
#chit-chat�� - Discord
NVIDIA GeForce Overlay

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Destiny 2
Diablo III
FireStorm version 3.0.0.002
Google Chrome
League of Legends
NVIDIA Stereoscopic 3D Driver
Overwatch
Razer Chroma SDK
Razer Synapse
Steam
Uplay
World of Warcraft
World of Warcraft Classic Demo
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Corsair LINK 4
Google Update Helper
Gyazo 3.5.1.0
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Corsair LINK 4
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
Streamlabs OBS 0.11.3
Windows Driver Package - Corsair Components, Inc. (SIUSBXP) USB (07/14/2017 3.3)
Rust
Rocket League
Tom Clancy's Rainbow Six Siege
Dead by Daylight
Oxygen Not Included
SOULCALIBUR VI
MONSTER HUNTER: WORLD
Assassin's Creed Odyssey
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Windows Setup Remediations (x64) (KB4023057)
Backup and Sync from Google
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
Update for Windows 10 for x64-based Systems (KB4023057)
NVIDIA Ansel
NVIDIA 3D Vision Driver 416.94
NVIDIA Control Panel 416.94
NVIDIA Graphics Driver 416.94
NVIDIA GeForce Experience 3.15.0.186
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA PhysX System Software 9.18.0907
NVIDIA Update 33.2.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.4
NVIDIA Install Application
NVIDIA NGX 1.2.5
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.15.0.186
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.1.22.831
NVIDIA Virtual Audio 4.08.3
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25008
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\CorsairLink4\CorsairLink4.exe 0000139C
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002F44
C:\Program Files (x86)\Gyazo\GyStation.exe 00001ACC
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002228
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 000035C0
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 0000026C
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00002648
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00002294
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001F88
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002850
C:\Program Files\Google\Drive\googledrivesync.exe 00003294
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002DB0
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000003F8
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 00002B8C
C:\Program Files\Windows Defender\MSASCuiL.exe 00002AAC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.34.81.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00000A48
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.34.81.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000009B8
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18081.14710.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002D58
C:\Users\Ryan\AppData\Local\Discord\app-0.0.301\Discord.exe 00003598
C:\Users\Ryan\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000024F8
C:\Users\Ryan\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00001CCC
C:\WINDOWS\Explorer.EXE 00003560
C:\WINDOWS\system32\ApplicationFrameHost.exe 000015F0
C:\WINDOWS\system32\DllHost.exe 00002230
C:\WINDOWS\system32\OpenWith.exe 00000F40
C:\WINDOWS\system32\SearchFilterHost.exe 00001C74
C:\WINDOWS\system32\conhost.exe 000032A8
C:\WINDOWS\system32\ctfmon.exe 00001AC0
C:\Windows\System32\DataExchangeHost.exe 000006F4
C:\Windows\System32\RuntimeBroker.exe 0000304C
C:\Windows\System32\smartscreen.exe 00002DF4
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001A6C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000018CC
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002BE4
c:\windows\system32\sihost.exe 000015AC
c:\windows\system32\svchost.exe 00001774
c:\windows\system32\taskhostw.exe 000038EC

Thank you for the information!

Based on the system report, it appears the drivers are up to date. Aggex, I noticed that on the report that there is more than one display. How is your display set up? Are you using more than one monitor? If so have you tried running the game with just one display?

Also, below are some trouble shooting techniques:

- Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher

- Update and reinstall the drivers for your graphics card

-Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

- Change the compatibility mode by right clicking the exe file (Default location: C:\Program Files (x86)\SquareEnix\Final Fantasy XIV - A Realm Reborn\boot\ffxivboot.exe), right click it and select ‘Properties.’ Select the ‘Compatibility’ tab and select an earlier version of Windows (most likely 8 or 7).

Please keep up updated in regard to the issue and hope to see you online!

Nivida released a driver update just last night, which has caused issues in the past. If that doesn't work, try downloading MSI Afterburner and reducing your clock speed. Whenever I've had this issue, that will usually fix it.

Overlays can cause problems with FFXIV, I see NVIDIA GeForce Overlay in application information. Shadowplay might be the culprit.
I've had issues like this on and off for months and tried everything including resintalling drivers fresh and setting compatibility to Win 7/Disable Fullscreen Optimizations. The only thing that fixed it was lowering my GTX 970 clockspeed in MSI Afterburner like the above poster suggested. I guess it was the factory overclock that FFXIV doesn't like.

Yeah, after the driver download last night it hasnt happened yet *fingers crossed*

Thank you for the update Aggex.

Hopefully, the driver update has resolved your problem. Please let us know if the issue returns.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.