90006 Crashing

Hello, ever since Patch 4.4 updated I have had constant crashing in the game. Generally it happens when I go into higher population areas or join a dungeon, raid or Trial. I have been having this issue since the patch was put out, I have frequented these forums in depth trying to solve the problem, checking my ISP, checking my Firewall and computer settings as well as my Internet settings, all have not solved the issue.

Further testing on my end has shown the same issue on the Siren server, which is in the Aether Data Center, however I have no issues when I log onto the Primal Data Center.

Server: Balmung
Platfor: PC
Type of connection: wireless (attempted Wired)
Other programs running while the game is playing (if any): sometimes google chrome (tried without it same result)
Frequency: all times, however morning is less frequent
Everything you have tried to resolve the issue: rebooting router/game/computer, made exceptions in the antivirus, updated graphics, updated firewall, reinstalled game fully, checked with ISP to allow ports open, cleaned and cleared Internet Explorer, tried Direct x 9 and 11, ran in Administrator settings.

ur not alone there was a server wide dc around 4-430 pm est and theres still bad dc issues

Has it been like this for a lot of people in the past three to four weeks on Aether? Cuz it's been like that for me since the day 4.4 came out. This recent hotfix didn't do anything at all for me

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

I apologize for the delay in my response.

Generally, if you are having trouble with Aether, you will have issues with Primal as those are both North American Data Centers. When you logged into Primal, were you in the same locations or attempted the same raids or dungeons?

It's possible you may be routed differently to each data center and you are getting a problematic route only when going to Aether. I can't be sure of that, however.

First I'd suggest sticking with a wired connection if possible. It will make the connection more stable even if you are experiencing issues elsewhere. If you have to stay with a wireless connection, Keep the PC close to the router and remove anything in between it if you can.

I'd also suggest running the game in Windows 7 compatibility mode. Right click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7.

Try changing your computer's DNS to 8.8.8.8 or 1.1.1.1.

Additionally, try doing a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. Avoid having any unnecessary programs open and turn off any devices that may be using the wifi at the same time if you are not using them.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Attempted the Windows 7 compatability as well as a wired versus wireless connection which did nothing, however I have not attempted to do the DNS change, attempting so now.

Attempted to login the past few days and have seen a drop in d/cing, however still bad lag and it is mostly in dungeons and raids now, that and high population areas only. Will update if this fixes my issue or not.

I have been having the same issues but I'm on Bryhildr, Primal, on PS4. Since yesterday everytime I try to log in the game crashes with the 90006 error, and then if I try to log back in it instantly gves me the 2002 error. I already lost two days of game time because of this, waiting a response on SE...

Changed my DNS to 1.1.1.1 as requested, which did nothing to help. The issue is fine when the server is light, however when everyone logs into the game I am constantly getting d/c'd. I have tested my connection and I am suffering no issues in connection, no spikes, exceptionally stable.

As for my locations in Primal, I go to the more heavily populated areas as best I can, however as I have no characters there I cannot fully do so to test in depth.

I keep getting disconnected from Aether and also getting the Lobby error messages.
I can play just fine on Elemental and EU worlds...

Yeah i have the same problem in JP tonberry just that i am a moving ghost that no one can see. I can move but i cant do anything and appear offline for all my friends. 3 mins in i receive 90002 and into 2002. Its been 48 hours already. Man i missing my raid clears.

Yep... I planned to start savage content today but its impossible with the random DCs
for me its 90006 and then 2002 lobby errors...
I can connect on JP Tonberry just fine tho...weird.. my problem is on Aether

Thank you for the reply Lapis52.

It's starting to sound like you are you are having some complication along your route to the server. This is then made worse around times of high congestion, in popular areas when a lot of players are on. This might explain why you don't seem to have issues with Primal as you may not be going to the more congested areas. Based on your troubleshooting, it doesn't sound like your client or router have any real issues. Unfortunately, those are the only things you have direct control over.

In the time that you posted this, has the situation changed? Do you get the same issues when it is not at peak hours or in some popular/congested areas?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I have found the issue can be random but is always guaranteed daily at least once. At first I wanted to say it was due to high traffic, however when I have gone to private housing and FC areas I don't have a disconnect of any type, even when we have larger events consisting of 20-40+ people. A guaranteed DC is Alliance raids, and doing any dungeon. In a dungeon I am guaranteed to DC once, but not necessarily more. In an alliance raid it is practically uncompletable as the last three times I've attempted it, I have disconnected 4 times before even fighting the first boss in the raid.

Disconnecting at peak hours is not necessarily the issue as well. As on Fridays and Saturdays I can sometimes disconnect rarely, and on Tuesdays and Wednesdays I will disconnect 5 times in 1 hour.

They better get these 90006 error fixed fast. Doesn't make me won't play game when just waited 40 minutes for queue to pop just to get disconnected right when it pops. I'm not sure about other but I sure don't have time to waste. This is far worse than free to play games. Least they try to fix the problems and not just give same bot reply every time and then say there is nothing they can do about it.

This is getting progressively worse. I have tested this on another router and with a different connection using my phone instead. I am STILL D/cing CONSTANTLY and I have gotten NOTHING in response from Support telling me what they are doing to look into this or what I can do. Is this even being looked into!?

Other testing reveals I am D/Cing EVERY time going into Binding Coil as well as high traffic areas. (UPDATE: I cut back on D/Cing drastically if I stay perfectly still and don't participate in the game. However even that doesn't stop it.)

Ping testing to the server gives me 0% packet loss, 68-75ms average.

I have tested the connection. Tested the Hardware, tested and reinstalled the software, damn. near. EVERYTHING and STILL it's an issue. Can we get an update on SE's end on what they are doing to resolve this and what is going on? This isn't the first time this has happened over the years and my research online has revealed next to no solid answers on this.

Thank you for the reply Lapis52.

I apologize for the delay in my response. A 90006 error only states that you've been disconnected from the game. Unfortunately, this is a bit vague as it doesn't tell us why or where in the process the disconnection occurred. This means that there isn't a solid answer on how to fix it.

Based on your information, it does sound like a congestion issue. Not necessarily with the server itself, but possibly on your route to the server. You said you conducted a ping test, can you try this again (or preferably a trace route) immediately after you disconnect? Additionally, what times of the day do you disconnect the most? You mention that you rarely disconnect on the weekends, but will in the middle of the week. When do you normally play the game?

I'm sorry that I can't give a definitive answer right now. Thank you for your patience and understanding on this issue.

Thank you for the response and information.

I play at all times of the week, in an attempt to find out if there is a connection there. I have performed resource monitoring and see a drastic drop in the connection for the game as I am d/cing, however other programs that run are just fine. Closing those programs doesn't help the send receive for 14.

I have not attempted to Traceroute during the d/c, nor have I done a full traceroute and linked it. Should I post a screenshot of my traceroute or do I just give the info?

Whichever would be easier for you. Once we get that information, we can get a better idea of where you are disconnecting and that may lead to why. preferably, it will be helpful if you perform the trace route immediately after you get disconnected. If you do it while playing, it will likely look normal which won't give us much information unfortunately.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!