Black screen + crashes since patch 4.4

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09-24-2018, 02:22 PM
Rex-Stryker

Black screen + crashes since patch 4.4

Making one of these of my own since I'm not getting an answer in other threads

Ever since patch 4.4 launch, the game has randomly been crashing for me. Sometimes it takes over an hour and sometimes it crashes as soon as I zone in. I just get a black screen and have to force restart my computer every time so I'm not able to provide any error messages.

I used to run the game perfectly fine before the patch and I'm not having any trouble with any other (more demanding) games. I've also stress tested my GPU just in case.

I've tried most of the fixes suggested by mods in other threads
- Running in win7 compatibility mode
- Using dx9
- Reinstalling the game
- Disabling all overlays (discord, geforce etc)
- Deleting the FF folder in My Documents
- Reinstalling graphic drivers

I also changed from max graphic settings (which used to work fine before 4.4) to the basic laptop settings and still no luck. My monitors display "out of range" when the crash happens which suggested a framerate issue but I lowered that to a 30 FPS lock too (used to be 60).

It's almost one week since the patch launched and the game is pretty much unplayable for me. And quite a few others just judging by the number of open threads reporting similar issues. Would really appreciate if we get a proper fix instead of the same "fixes" being suggested to everyone and then threads being ignored when those fixes are reported to not work
09-24-2018, 02:29 PM
Rex-Stryker

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09-26-2018, 01:49 AM
Rex-Stryker

Did a clean reinstall of graphic drivers which also didn't work. The crashes seem to be less frequent on dx9 with the graphics turned down to the bare minimum. High settings pretty much crash the game as soon as I zone in
10-03-2018, 09:14 AM
Einmimiria

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

I apologize for the delay in my response. Unfortunately, because the error itself is rather vague and that every computer is going to be a bit different, there is no "proper fix" for something like this. What will work for one person may not work for everyone. Because of this, we are left with some trial and error. I do apologize that there is no immediate fix.

Usually we suggest updating your graphics drivers, but for some graphics cards, it might be beneficial to revert them to an earlier version. Try doing a clean install of an older graphics driver version.

Does any part of your computer have an overclock on it?

Do you notice a pattern to it? Does this happen in any particular location or while you are doing a particular action?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
10-04-2018, 08:41 AM
Rex-Stryker

I did try a clean install of older drivers too. It made no difference.

I'm not overclocking anything either and nothing is overheating.

And there isn't really a pattern to it. With the settings turned down to the bare minimum, I can sometimes do an instance or two before crashing. With high settings I crash almost as soon as I get past the initial loading screen and zone in.
It's not restricted to any zones either. I've had crashes in ARR and SB zones (not sure about HW). And I've crashed multiple times during different dungeons/trials/raids.

As a reminder, I had zero issues playing at max settings before 4.4
10-04-2018, 08:57 AM
Galaticus

Good luck, for whatever reason the GM refuses to escalate the issue despite multiple people having the same problem.
10-06-2018, 06:22 AM
Einmimiria

Thank you for the update Rex-Stryker. I apologize for the delay in my response.

I'd like to get some more information about your graphics card specifically. Can I get the full name and manufacturer of your graphics card? How long have you had this card and has it sustained any physical damage (to your knowledge)?

It also looks like there is a new driver version for your graphics card. I'd like you to try using that driver version and see if it changes anything (even if it doesn't resolve the issue completely).

Thank you for your continued patience.
10-08-2018, 03:35 PM
Rex-Stryker

Ok so update. My old graphic card appeared to be faulty but was only crashing for FF. Benchmark tools weren't having any trouble either.

Replacing the card seems to have fixed the issue of black screens at least, but the people who replaced the card said that the game still crashed a couple of times while they were testing it. So I'll test it for a couple of days and see if I have any trouble with it
10-10-2018, 09:38 AM
Einmimiria

Thank you for the update Rex-Stryker.

Hopefully, the new graphics card will resolve the issue. However, if you run into anymore issues, please let us know. I'll keep the thread open just in case.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.
10-16-2018, 03:12 PM
Rex-Stryker

Just an update that you can close this thread.

I'm still not sure what was causing the issues since my old graphics card is still working fine for everything besides XIV on a different computer. But I'm not having any trouble with the new card besides some occasional stuttering so I'm done trying to troubleshoot the old one. Thanks for all your help.
10-17-2018, 01:31 AM
Einmimiria

Thank you for the update Rex-Stryker.

Generally, we try not to ask you to purchase a new piece of hardware to resolve an issue unless we're fairly certain that it is the problem. Fortunately, it looks like this has solved the issue for you. This thread will be moved to the 'Closed Concerns' subforum as the issue has been resolved.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.