Companion app compatibility

I have tried 4 times to download the app on my LG phone but keeps telling me it's not compatible with my phone. Is there a way around this?

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

If the app states that your device is not compatible, there may not be a way around it. I'd like to get some more information on your device however.

Please provide:
-Device name
-OS version
-Is the device jailbroken or rooted?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Same problem. Won't let me download on my play store.

Device: LG Aristo
OS: Android 7.0
Not jailbroken, or illegitimate in any way.

I have the same problem with mine.
Samsung Galaxy J5
Android 5.1.1
Not rooted in any way

The app page claims Android 5 should be supported but yet tells not compatible with my phone.

Same issue here. Can't download the app because it says it's not compatible with my device.

Device: Samsung Galaxy Grand Prime
OS: Android 5.1.1
Not jailbroken

Hello Everyone, Thank you for posting on the Final Fantasy XIV Technical Support Forums

Is this issue still persisting? Were any of you able to successfully download the App?

Thank you for playing Final Fantasy XIV! Hope to see you online.

The issue is still persisting for me.

LG K10
Android 7.0
Not Jailbroken

Same issue here:

Xiaomi Mi Max 2
Android 8.1 (AospExtended ROM)
Not rooted.

Please consider, allowing the Companion App apk to be downloaded from the Mog Station.

It's better than players having to rely on 3rd party websites to install the Companion App.

Thank you.

Not showing in the playstore and not compatible when i download the APK

Lenovo tab3 710f
Android 5.0.1
Not Rooted

Same with me ! I don't see it on my mobile phone's play store !

Galaxy A3
Android 7.0.0
Not rooted

Thanks in advance for giving us an answer :)

I am also having an issue not finding the app on the play store and the online is telling me I have no devices compatible.

LG Stylo 2
Android 5.1.1
Not jailbroken or rooted

Thank you for your replies everyone.

Unfortunately, there are many specific devices that are currently not compatible with the app. We are always trying to improve the compatibility of our service. Please check the Lodestone for any future updates.

We apologize for any inconvenience. Thank you for visiting the Final Fantasy XIV Technical Support Forums.