Additional Data Needed Regarding GPU Utilization Issues

Greetings!

We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated the concerns so far for further investigation; however, the data we were able to provide was not enough to conduct an investigation. We are currently in the process of gathering information and passing along these details along so we can find a proper resolution. We appreciate your understanding and patience as we work to investigate the issue. We are asking that you provide the following information:

Date & Time:
Frequency:
World Name:
Character Name:
Party or Solo:
In-Game Time:
Area and Coordinates:
Steps:
1.
2.
3.

GPU performance change before and after you started having the issue:

GPU:
Driver Version:
CPU:
RAM:
Hard Drive:
OS:
OS Version:
Graphics Settings:
FPS Limit: (System Configuration > Display Settings > FPS Limit)

We have compiled a few of the threads into this sticky thread so all of the relevant information can be in one place. If any of you are having an issue related to this thread, post them here instead of creating a new thread so we can find the information more easily. We will also move new threads about this issue to this thread to better collect the data.

Thank you for your patience and understanding while we work to help try to resolve this trouble.

LGM Enkrateia

Idk if this is related but I run a Titan xp sli sandwich and today I noticed that my gpu temps went up unusually higher than normal.

This started since 4.2. No idea why but they've refused to acknowledge it.

Can confirm, on a nvidia 970 gtx, gpu load is at 99% and temps at 76C which isn't the norm for me. I'm currently on Win 10 and using the latest driver version 397.64, where before I had Win 7 & 388.13. I heard of people having higher temps and such with newer drivers, latest drivers aren't always the best imo, as they can possibly have various problems depending on configuration. I'm going to go back to earlier drivers via clean install w/ DDU and see whether temps+utilization changes.

I have also being having a similar problem since 4.2 as well - using a GTX 980, when I enter certain cutscenes (and also noticed it happen with RDM LB3 animation) the game suddenly becomes very choppy for the duration of whatever animation or scene is playing out - I thought it might just be a problem with FF itself since 4.2 after trying a number of things and hoped it would be fixed by 4.3 but no joy.

Notes for the problem:

• I have no problems on any other game - only FFXIV
• I originally thought it might be due to some recent graphical updates, I put all the settings from Maximum down to minimum as a test - no difference
• Tried in windowed/full screen etc - no difference
• Saw a couple of similar threads where an Uninstall/reinstall of FFXIV was recommended so I did this - no difference
• Checked that I had latest WIN10 64-Bit graphics driver for a GTX 980, already had the latest driver and have no options to roll back, so as an extra precaution I uninstalled all Nvidia drivers and software then reinstalled just to make sure - no difference

The GTX980 blows FFXIV's graphics out of the water on Max settings and always has done even with the improvements they added in 4.0, but as the test above suggests where I reduced all graphics to minimum and it still didn't work (not to mention I am using other games with much higher graphical requirements with no problem), I can only conclude something has gone wrong in the background that is affecting perhaps some Nvdia graphics card users??

I've had this problem since the patch as well. I usually limit my framerate to 60 fps, and the game runs very smoothly like that. Since the patch the game has been dipping to around 40 fps many times a minute.

Things I tried:
Cleaning the fans of my computer
Checking all drivers (they are all up to date)
Changing settings in NVIDIA Control Panel
Overclocking the graphics card
Restarting the game
Restarting the computer
Shutting down other apps and programs (and game mode)
Switched between DirctX9 and DirectX11 at game startup (the problem persisted in both)
Changed fps way settings in the game between 15 fps to 120 fps (the fps still dropped/skipped many times per minute, whether the fps was high or low)
Changed the graphics settings from lowest to highest, and back to lowest

None of the above helped: Even at low settings, the fps will suddenly dip. This didn't happen before the patch. If I try to use skills or spells at the same time as the fps skip/dip, the action doesn't go through and I have to use the skill/spell again.

I noticed this yesterday as well. Also using a GTX 1070 and my fps dropped to 21. Restarted the client and it seems better today.

Dropping drivers from latest to former 388.13 didn't seem to do anything, I just wanted to get that out of the way. However, setting a frame rate limit with 1/1 put my temps and gpu usage back down: https://i.imgur.com/RsuRvUk.png (from another post). Mine's set to my monitor's 60hz refresh rate, so it doesn't really bug me if I can't get high fps. I mean, you can get higher frames and less input lag with uncapped, but is that really necessary for a tab target mmo, even at the 90th+% percentile of raiders? This isn't an action mmo/fps.

For people having issues with the frame rate limiter; it works on borderless windowed for me, i'm on Win 10 x64 enterprise (1803), but I have overlays, Win 10 game bar, game dvr, and full screen optimizations disabled. Be sure to check if that stuff is on, it could cause issues. I also have "limit frame rate when client is active" unchecked, that worked oddly for me in the past with my fps dropping below of what it should be, swapping from borderless windowed back to full screen did some weird stuff for me in the past.

Could also be some versions of windows causing issues for g-sync users, as its done in the past, dealing with the different combinations of FFXIV, driver versions and Win 10 updates is a chore, lol.

thanks to this thread, I took notice of my GPU (GTX 1060), and realized it's also at 100% usage when running this game at an alarming 83c temp.
my issues usually involve my ISP so I kinda ignored the GPU side til now.
I guess I'll tweak my settings and see if it persists.

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

To get a better understanding of the issue, I'd like to ask a few questions:

1) What Graphics Card are you using?
2) What is the resolution, graphical setting, and frame rate you are getting (both pre and post patch)?
3) Some of you have reported major dips in frame rate, does your GPU utilization reach 100% at this time?
4) Does this happen constantly or is it restricted to only a few areas?
5) Is this accompanied by any graphical glitches?
6) Please list everything you have tried to alleviate the issue

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

1) GTX 980, same card since 2.0
2) Borderless Windowed, 2560 x 1440, High (Desktop), 50-60 fps before and after. Even in an Inn Room by myself. Only goes down when other players are present obviously.
3) GPU is always at 100% no matter what fps I get, and there's been no change in fps
4) 100% of the time while the game is running no matter where/what
5) No
6) Changed all graphical settings. The only thing that lowers GPU utilization is the frame rate limit option, however these options do not work correctly.

• If I have 60 fps with 100% utilization then if I:
  • Limit it to 30 fps I will get 30 fps with 36% GPU utilization
  • Limit it to 15 fps I will get 15 fps with 27% GPU utilization
• If I have 55 fps with 100% utilization (like anywhere with other players) then if I:
  • Limit it to 30 fps I will get 19 fps with 36% GPU utilization
  • Limit it to 15 fps I will get 11 fps with 27% GPU utilization

There's clearly something wrong with the graphical engine for this game since it can't even respect the 30 or 15 fps limit if I can't even get 30 or 15 on those settings if I don't have 60 at 60. If I have more than 30 then if I limit it to 30 I should get 30, not 19. This is indicative of a problematic implementation in the engine code.

Quote:

---

Originally Posted by Einmimiria

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

To get a better understanding of the issue, I'd like to ask a few questions:

1) What Graphics Card are you using?
2) What is the resolution, graphical setting, and frame rate you are getting (both pre and post patch)?
3) Some of you have reported major dips in frame rate, does your GPU utilization reach 100% at this time?
4) Does this happen constantly or is it restricted to only a few areas?
5) Is this accompanied by any graphical glitches?
6) Please list everything you have tried to alleviate the issue

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

---

1) GTX1080
2) 2560x1440, Custom settings, mostly everything max with Occlusion Culling enabled, FPS i don't know but feels like it's a big difference.
3) Yes, it goes all the way up to max usage.
4) I need more testing as i haven't been playing the game i logged in for patch but is mostly to keep my House, however i remember very well it was never this bad, i can't even stream at all because the performance gets another hit from streaming which is barely noticeable in any other games i play and also on this game, i've tried other games just in case and they perform fine, games that are also more demanding.
5) No graphical glitches that i've noticed.
6) Install an older driver after cleaning with DDU, change Power Plan to max, i play with FPS lock of 60 as always did since my Monitor is 60Hz only anyway, i've tried removing the FPS limiter and the FPS is worse than it used to be. I also Disabled FullScreen Optimizations in compatibility options for the executable, disabled GameDVR.

PS: I'm on Windows 10 version 1803 and this is a fresh install not an update through Windows update.

Here's a few screenshots as example:

It goes up to 30% usage just on main menu: https://i.imgur.com/RoBlXdq.jpg

Limsa 60FPS with lots of people 75% Usage: https://i.imgur.com/qkMuNUZ.jpg

Lavender Beds no one around 75% usage: https://i.imgur.com/zvPYE96.jpg

Quote:

---

Originally Posted by dark494

1) GTX 980, same card since 2.0
2) Borderless Windowed, 2560 x 1440, High (Desktop), 50-60 fps before and after. Even in an Inn Room by myself. Only goes down when other players are present obviously.
3) GPU is always at 100% no matter what fps I get, and there's been no change in fps
4) 100% of the time while the game is running no matter where/what
5) No
6) Changed all graphical settings. The only thing that lowers GPU utilization is the frame rate limit option, however these options do not work correctly.

• If I have 60 fps with 100% utilization then if I:
  • Limit it to 30 fps I will get 30 fps with 36% GPU utilization
  • Limit it to 15 fps I will get 15 fps with 27% GPU utilization
• If I have 55 fps with 100% utilization (like anywhere with other players) then if I:
  • Limit it to 30 fps I will get 19 fps with 36% GPU utilization
  • Limit it to 15 fps I will get 11 fps with 27% GPU utilization

There's clearly something wrong with the graphical engine for this game since it can't even respect the 30 or 15 fps limit if I can't even get 30 or 15 on those settings if I don't have 60 at 60. If I have more than 30 then if I limit it to 30 I should get 30, not 19. This is indicative of a problematic implementation in the engine code.

---

Thank you for the information dark494.

You mentioned you are getting 50-60 fps before and after the patch. Does it dip below this? Getting these frame rates with the graphical settings and card you have sounds about right. Although lowering the graphics preset should affect the GPU utilization. Does this same thing happen if you are using Fullscreen (not borderless)?

As for the frame rate cap, can you go into the Nvidia Control Panel, find Final Fantasy XIV and in the V-Sync section, select Adaptive (half refresh rate)? Keep the in-game frame limit at 60. Does this have the same result as capping the frame rate in-game?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Quote:

---

Originally Posted by Einmimiria

Thank you for the information dark494.

You mentioned you are getting 50-60 fps before and after the patch. Does it dip below this? Getting these frame rates with the graphical settings and card you have sounds about right. Although lowering the graphics preset should affect the GPU utilization. Does this same thing happen if you are using Fullscreen (not borderless)?

As for the frame rate cap, can you go into the Nvidia Control Panel, find Final Fantasy XIV and in the V-Sync section, select Adaptive (half refresh rate)? Keep the in-game frame limit at 60. Does this have the same result as capping the frame rate in-game?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

---

It already is adaptive, and yes it's the same when fullscreen.

Hi, since the patch, Hunts are popular again, I noticed stuttering and extreme lag happening randomly (meaning not on every mob) mostly on S rank mobs thou. The game freezes to 1 FPS, sound cuts off, then it just shuts down with a message "FFXIV has encountered a unexpected error. Shutting down".

It does not matter if its Dx9 or Dx11, or if I lower the settings it still does it xD and I think its getting worse, now i'm getting game crashes just standing at the marketboard in Kugane xD.

Here are the things I tried to fix it.
1.) Installed Latest Nvidia Drivers.
2.) Windows compatibility mode.
3.) Reinstalled Direct X9
3.) Running it on Administrator.
4.) Running a full scan on my antivirus 5 times.

Doing a fresh reinstall at the moment hope it fixes the problem. This has occurred before in Eureka when i'm near a large group of players and they start moving I thought I fixed it with a driver update but I guess not xD.

Quote:

---

Originally Posted by dark494

It already is adaptive, and yes it's the same when fullscreen.

---

Sorry, I should have clarified. I wanted you to select the option "Adaptive (half refresh rate)." This should cap the frame rate at 30 if your monitor is 60hz. I wanted to see if an external frame rate limiter would have similar results as the in-game one.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

How frequently does this error occur? Is it only in certain areas or can it happen anywhere that has a large number of people?

Can you submit a FFXIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Thanks for looking into this. :) I'm not good with computers, but here are my findings:

1) Nvidia GTX970M

2) Resolution pre and post patch: 1280 x 720.
Graphical settings pre and post patch: Standard (Laptop) settings. Frame rate pre patch: consistent and smooth 60 fps when the frame rate limit was set to 60 fps (refresh rate 1/1). When disbling the limit, the fps stayed between 100-120 fps.
Frame rate post patch: 60 fps with the frame rate limit set to 60 fps, but with several drops per minute to 40-50 fps. (The game appears to freeze briefly.) When disabling the frame rate limit, the fps stayed between 100-120 fps as before, but with drops to around 90 fps several times per minute. (The game freezes briefly here as well.)

3) When I limit my fps to 60, the GPU utilization is between 50-70% (see left side of the below screencap). When I remove the limit, it's at 100% regardless of which zone I'm in (see right side of the below screencap).
https://s31.postimg.cc/4n1m1494r/60fps.png
The above screencap was taken when I was in my character's apartment without moving. Here is another screencap that I took during a fight (set to 60 fps), where the GPU utilization seems to spike (?) before dropping:
https://s31.postimg.cc/69qtmqqfv/60fps.png

4) The spikes occur in every/any in-game area.

5) This is not accompanied by any graphical glitches. Aside from the stutters, the game runs very smoothly. However, if I use a spell or skill at the same time as a stutter happens, the skill/spell won't register and I'll have to use it again.

6) Everything I've tried to alleviate the issue:

• Cleaning the fans of my computer (the avg. temperature is under 50 degrees celcius now, and when the GPU utilization reaches 100% the max temperature is 64 degrees celcius.

• Checking all drivers and all Windows Updates (everything is up to date).

• Changing settings related to FFXIV in NVIDIA Control Panel.

• Overclocking the graphics card.

• Restarting the game and the computer.

• Shutting down other apps and programs (and game mode).

• Switched between DirctX9 and DirectX11 at game startup (the problem persisted in both).

• Changed the frame rate limit in-game between 15 fps to 120 fps (the fps still dropped/skipped many times per minute, whether the fps was high or low).

• Changed the graphics settings from lowest to highest, and back to lowest.

• Tried Windowed mode, Borderless Windowed mode, and Full Screen mode (the problem persisted in all three modes).

• In the FFXIV Launcher under Settings, I tried to reset the system settings.

• I freed up some space on the SSD where FFXIV is installed.

None of the above helped prevent/remove the stuttering. I feel that I need to underline that the game runs very smoothly all the time (or has, until now), but after the patch, these "skips" interrupt the otherwise smooth gameplay many times a minute. If I click something right at the same time as one of these "skips" happen, the button I click won't register, and I have to click it again.

Sorry if I included too much (or did I maybe miss something?).

Quote:

---

Originally Posted by Einmimiria

Sorry, I should have clarified. I wanted you to select the option "Adaptive (half refresh rate)." This should cap the frame rate at 30 if your monitor is 60hz. I wanted to see if an external frame rate limiter would have similar results as the in-game one.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

---

The nvidia settings keeps the framerate hard-capped at a constant 30fps, even on maximum graphic settings, but also keeps the GPU at 50% utilization. As soon as I revert everything back to normal the same issue persists. In-game framerate cap set to 30 fps, I get 20 fps and 35% GPU utilization. 60 or no limit GPU usage goes back to 100% utilization. Even in an inn-room by myself I'm at 60fps but at 100%.

Thank you for the update linnyxito7, this information was very helpful.

If I'm understanding you correctly, the game stutters and the frame rate dips momentarily, then goes back to normal a moment later? This seems to drop 10-20 fps relative to the max FPS (so if you have 100 FPS, it will drop to 90-ish, if it's maxed at 60, it will drop to 40-50).

Open the Nvidia Control Panel, find FFXIV and in the V-Sync options, select "On" or "Override Application" (this should lock it to 60). Or select "Adaptive (half refresh rate)" to lock it at 30. Keep the in-game limiter off. I'd like to see how this affects the stuttering, since the game is not listening to the in-game frame rate limiter in a few of these cases.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Just reinstalled and its still happening, even on open areas with nobody around me, I had task manager open and after the stuttering happened I checked and everything is normal except the GPU. The GPU was at 100% during the time of the stuttering/freezing, then its back to 20%.

The last incident happened while I was flying solo with nobody around me at the Peaks looking for Hunt mobs, it was a short stutter/freeze. It's been happening a lot since patch. Seems to only happen on open areas, Eureka or cities. Has not happened yet inside an instance.

I have the system information but it seems too long to post here, is there a specific part that you need? xD Do I just paste it here for everyone to see?

Please note that I'm not reporting a problem:
I have a Geforce 1080 @ 4K, drivers 24.21.13.9764 (ForceWare 397.64)
This is what it looks like while having 60fps, and basically just spinning the camera in the inn.
https://i.imgur.com/G5PaNA1.gif

This is what it looks like at 2560x1440 like one of the posters above, again at 60fps:
http://i.imgur.com/zL07JLU.gif

Please note the blue PerfCap reason while at 2560x1440 and compare it to the grey/green with 4K. While at 4K it's throttled due to Util/Pwr because it crosses the TDP threshold, and is why it typically runs at 50-55fps. At 1080p and 1440p it's only at VRel (Voltage Reliable)

So, basically it should not be maxing out the GPU at 2560x1440 even under maximum if it's at 60fps. Something else is amiss.

Quote:

---

Originally Posted by KisaiTenshi

This is what it looks like at 2560x1440 like one of the posters above, again at 60fps:
http://i.imgur.com/zL07JLU.gif

Please note the blue PerfCap reason while at 2560x1440 and compare it to the grey/green with 4K. While at 4K it's throttled due to Util/Pwr because it crosses the TDP threshold, and is why it typically runs at 50-55fps. At 1080p and 1440p it's only at VRel (Voltage Reliable)

So, basically it should not be maxing out the GPU at 2560x1440 even under maximum if it's at 60fps. Something else is amiss.

---

My TDP in the inn at 1440p didn't go above 50% (i started GPU-Z while already inside the inn) and my PerfCap only says idle (always gray).

I'm using 391.35 because the driver you mentioned was what i had when i start playing FFXIV again and people mentioned that 391.35 is better for Windows 10 version 1803 so i gave it a try, there's a slight decrease in GPU usage but this all comes down to margin of error and some variables.

397.93 WHQL Drivers are the latest and released a few days ago, however i doubt it makes a difference but i need the CUDA 9.2 from it so i'll have to install it anyway.

How much GPU usage do you have on main menu at 1440p?

Having the same issue more often now, GPU is jumping up and down from 100% to 23% causing some Mobs to not display, FPS going to 1 per 3 seconds. Rip Hunts xD. All drivers up to date, It mostly happens on Stormblood areas and Kugane.

https://i.imgur.com/LLpjLJ3.png

GPU maxes out while i'm flying away from the Namazu Beast tribe location to do dailies lol.

1) GTX 1060 3gb
2) Nvidia's "optimized" setting: 1920 x 1080, average framerate everywhere is around 80fps (frame rate limit disabled)
https://img2.finalfantasyxiv.com/acc...a021e94874.pnghttps://img2.finalfantasyxiv.com/acc...3dcdcb5fcf.png
https://img2.finalfantasyxiv.com/acc...727e675074.png



3) Some of you have reported major dips in frame rate, does your GPU utilization reach 100% at this time? YES, I didn't realize this until I checked
https://img2.finalfantasyxiv.com/acc...d1279a590b.jpg

(please note the drop in the usage is because I switched windows to the afterburner app)


4) Does this happen constantly or is it restricted to only a few areas? constantly in crowded areas it seems
5) Is this accompanied by any graphical glitches? none I have observed so far
6) Please list everything you have tried to alleviate the issue:
- limited frame rate to 60fps
- borderless windowed
- performance definitely improved for me
https://img2.finalfantasyxiv.com/acc...94cb3cd796.jpg
-dropped to the 60s range in usage, from max of 99, temp also dropped to 70-ish c max from 83c

-however, Nvidia GeForce Experience is telling me the game isn't optimized

https://i.imgur.com/LLpjLJ3.png

GPU usage at 100% while flying solo without anyone around me near the namazu beast tribe area. There was no stuttering/freezing but still xD. It would occur randomly, I could be flying solo or with a Hunt group and it will just start.

https://imgur.com/a/iDnwuxN

GPU at 99% while standing still at Kugane retainer bell.

https://imgur.com/a/iDnwuxN

GPU usage at 99% while standing still at Kugane retainer bell with just a few afk players around me xD.

Quote:

---

Originally Posted by RareItems

Just reinstalled and its still happening, even on open areas with nobody around me, I had task manager open and after the stuttering happened I checked and everything is normal except the GPU. The GPU was at 100% during the time of the stuttering/freezing, then its back to 20%.

The last incident happened while I was flying solo with nobody around me at the Peaks looking for Hunt mobs, it was a short stutter/freeze. It's been happening a lot since patch. Seems to only happen on open areas, Eureka or cities. Has not happened yet inside an instance.

I have the system information but it seems too long to post here, is there a specific part that you need? xD Do I just paste it here for everyone to see?

---

Hello!

Yes can you please post you system report here.

Thank you

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-


FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-6950X CPU @ 3.00GHz (20 CPUs), ~3.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 20 SYSTEM_CORE_PHYSICS 10
SYSTEM_BIOS L3.61A
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32687.793MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 34735.793MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 476.386GB SYSTEM_FREEDISC_SPACE 95.109GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1907.603GB SYSTEM_FREEDISC_SPACE 254.890GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.439GB SYSTEM_FREEDISC_SPACE 0.041GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16343.896 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_38c9bee769f9ef1f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_38c9bee769f9ef1f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_38c9bee769f9ef1f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_38c9bee769f9ef1f\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9764
SYSTEM_GRAPHICS_DRIVER_DATE 5/6/2018 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (2- Sound BlasterX G5)
SYSTEM_SOUND_DEVICE_ID {6346718D-B2AA-4B41-80E4-57281A202345}
SYSTEM_SOUND_DEVICE_NAME ksusbaud.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.0015.0115
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/20/2016 00:00:00
SYSTEM_SOUND ASUS PB278 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {9E65741F-4DCD-4C98-8745-7B2A93AB7552}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0037.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/28/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C5C59130-B3E9-11E6-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C5C7DB20-B3E9-11E6-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {173DA580-9C8C-11E7-8001444553540000}
SYSTEM_INPUT_NAME Sound BlasterX G5
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C5BA94B0-B3E9-11E6-8001444553540000}
SYSTEM_INPUT_NAME Fitbit Base Station
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SYSTEM_INPUT {8E6AF880-C148-11E6-8004444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {AF4337E0-1E38-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow X Chroma
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SYSTEM_INPUT {AF438600-1E38-11E8-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow X Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AF438600-1E38-11E8-8003444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow X Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AF43AD10-1E38-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow X Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C5C59130-B3E9-11E6-8002444553540000}
SYSTEM_INPUT_NAME Fitbit Base Station
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C5C89E70-B3E9-11E6-8005444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C5C961C0-B3E9-11E6-8006444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Overwolf Quick Launcher
FFXIVLauncher
Steam
Blizzard Battle.net
RzStats : Razer Synapse Statistics Manager
Switch USB
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
Blizzard App
Battlelog Web Plugins
Diablo III
ESN Sonar
Fraps
Glyph
Archeage
Google Chrome
Hearthstone
Heroes of the Storm
McAfee Total Protection
Mudfish Cloud VPN v4.4.6
NVIDIA Stereoscopic 3D Driver
Origin
Overwatch
Overwatch Test
Overwolf
PunkBuster Services
Razer Chroma SDK Core Components
StarCraft
StarCraft II
Steam
Uplay
VideoPad Video Editor
VLC media player
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
Mirror's Edge™ Catalyst
wtfast 4.6
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
McAfee WebAdvisor
Titanfall™ 2
ASUS USB-AC68 WLAN Card Driver
Google Update Helper
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Microsoft Visual C++ 2005 Redistributable
CyberLink PowerDVD 16
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
Battlefield 4™
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Black Desert Online
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Guild Wars 2
Intel(R) Turbo Boost Max Technology 3.0
McAfee Security Scan Plus
Notepad++ (64-bit x64)
Recuva
Dead Space
Tomb Raider
South Park™: The Stick of Truth™
Alien: Isolation
Remember Me
FINAL FANTASY® XI: Ultimate Collection Seekers Edition NA
The Last Remnant
Warhammer: End Times - Vermintide
HITMAN™
Dying Light
Middle-earth: Shadow of Mordor
DYNASTY WARRIORS 8: Xtreme Legends Complete Edition
METAL GEAR SOLID V: THE PHANTOM PAIN
The Witcher 3: Wild Hunt
FINAL FANTASY XIII
FINAL FANTASY XIII-2
Call of Duty: Infinite Warfare
METAL GEAR SOLID V: GROUND ZEROES
Life Is Strange™
Deus Ex: Mankind Divided™
FINAL FANTASY TYPE-0 HD
LIGHTNING RETURNS: FINAL FANTASY XIII
Fairy Fencer F
SAMURAI WARRIORS 4-II
Tales of Zestiria
Tom Clancy's The Division
Tales of Symphonia
Rise of the Tomb Raider
FINAL FANTASY XIV Online
NOBUNAGA'S AMBITION: Sphere of Influence
Call of Duty: Modern Warfare Remastered
Call of Duty: Modern Warfare Remastered - Multiplayer
Dishonored 2
Dragon Quest Heroes
Quantum Break
Dead Space 2
NieR:Automata™
Tom Clancy's The Division PTS
Life is Strange: Before the Storm
DYNASTY WARRIORS 9 真・三國無双８
TeamSpeak 3 Client
Vulkan Run Time Libraries 1.1.70.0
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Management Engine Components
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA 3D Vision Driver 397.64
NVIDIA Control Panel 397.64
NVIDIA Graphics Driver 397.64
NVIDIA GeForce Experience 3.14.0.139
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 31.2.0.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.2.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.37.1
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.14.0.139
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.06.0
WinZip 22.5
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Samsung NVM Express Driver
Intel(R) ME UninstallLegacy
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\PROGRA~1\COMMON~1\McAfee\Platform\McUICnt.exe 00001D60
C:\Program Files (x86)\Black Desert Online\bin64\BlackDesert64.exe 0000325C
C:\Program Files (x86)\Black Desert Online\bin64\XC\NA\2\xcoronahost.xem 000015E4
C:\Program Files (x86)\Black Desert Online\bin64\XC\NA\2\xxd-0.xem 000013A8
C:\Program Files (x86)\Black Desert Online\bin64\host\CoherentUI_Host.exe 00001874
C:\Program Files (x86)\Blizzard App\Battle.net.10134\Battle.net Helper.exe 00001318
C:\Program Files (x86)\Blizzard App\Battle.net.exe 00000320
C:\Program Files (x86)\Common Files\Overwolf\0.114.1.39\OverwolfHelper.exe 00004430
C:\Program Files (x86)\Common Files\Overwolf\0.114.1.39\OverwolfHelper64.exe 00004608
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE 000040F0
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002278
C:\Program Files (x86)\Overwolf\0.114.1.39\OverwolfBrowser.exe 0000542C
C:\Program Files (x86)\Overwolf\Overwolf.exe 00003ED0
C:\Program Files (x86)\Razer\InGameEngine\32bit\RazerIngameEngine.exe 0000443C
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00004364
C:\Program Files\McAfee Security Scan\3.11.717\SSScheduler.exe 00003EF4
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002928
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001C5C
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 00001EBC
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00000594
C:\Program Files\WinZip\FAHWindow64.exe 0000396C
C:\Program Files\WinZip\WzPreloader.exe 0000386C
C:\Program Files\Windows Defender\MSASCuiL.exe 00003768
C:\Program Files\WindowsApps\Microsoft.MicrosoftOfficeHub_17.9328.1700.0_x64__8wekyb3d8bbwe\Office16\OfficeHubTaskHost.exe 000031FC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1815.209.0_x64__kzf8qxf38zg5c\SkypeHost.exe 000021F0
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.17122.16211.1000_x64__8wekyb3d8bbwe\Video.UI.exe 00003398
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.9226.21755.0_x64__8wekyb3d8bbwe\HxTsr.exe 000024D0
C:\Program Files\internet explorer\iexplore.exe 00003D48
C:\ProgramData\Battle.net\Agent\Agent.6160\Agent.exe 00000CD4
C:\ProgramData\Razer\Synapse\RzStats\RzStats.Manager.exe 00000A1C
C:\WINDOWS\Explorer.EXE 0000109C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00005394
C:\WINDOWS\system32\DllHost.exe 00004798
C:\WINDOWS\system32\SearchFilterHost.exe 00005AA8
C:\WINDOWS\system32\SearchProtocolHost.exe 00002F48
C:\WINDOWS\system32\SettingSyncHost.exe 00002208
C:\WINDOWS\system32\conhost.exe 00003A1C
C:\WINDOWS\system32\ctfmon.exe 000010F0
C:\Windows\System32\GameBarPresenceWriter.exe 00004928
C:\Windows\System32\Macromed\Flash\FlashUtil_ActiveX.exe 00000A00
C:\Windows\System32\RuntimeBroker.exe 00003FE8
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002318
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00002100
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001E84
C:\Windows\SystemApps\Microsoft.Windows.PeopleExperienceHost_cw5n1h2txyewy\PeopleExperienceHost.exe 00001D40
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001CE4
C:\Windows\helppane.exe 0000535C
D:\Steam\Steam.exe 00003998
D:\Steam\bin\cef\cef.win7\steamwebhelper.exe 0000417C
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00000B2C
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00005210
c:\PROGRA~1\mcafee\vul\MCVULA~1.EXE 00004AF4
c:\program files\common files\mcafee\modulecore\ModuleCoreService.exe 000039EC
c:\windows\system32\sihost.exe 00000D34
c:\windows\system32\svchost.exe 000033F4
c:\windows\system32\taskhostw.exe 00000EAC

Hope you can help, it's gotten so bad, I just logged off and started playing another game lol. xD

Quote:

---

Originally Posted by Einmimiria

If I'm understanding you correctly, the game stutters and the frame rate dips momentarily, then goes back to normal a moment later? This seems to drop 10-20 fps relative to the max FPS (so if you have 100 FPS, it will drop to 90-ish, if it's maxed at 60, it will drop to 40-50).

---

Yes, this is correct. And every time the FPS drops, there's a stutter, or something like a momentary freeze.

Quote:

---

Originally Posted by Einmimiria

Open the Nvidia Control Panel, find FFXIV and in the V-Sync options, select "On" or "Override Application" (this should lock it to 60). Or select "Adaptive (half refresh rate)" to lock it at 30. Keep the in-game limiter off. I'd like to see how this affects the stuttering, since the game is not listening to the in-game frame rate limiter in a few of these cases.

---

Thanks for the tip: I tried it (and made sure I had the game selected), but it doesn't appear to have any effect on the in-game fps. When I set the in-game frame rate limit to None, and change the V-Sync options in the Nvidia Control Panel, the fps is still higher than 60. (Over 100 fps, actually, apart from when it drops.) I also tried the other V-Sync options that were available, but the in-game fps were still higher than 100. (The drops/mini freezes still occur.)

Perhaps I can search for other alternatives that will help me get the FPS to 60?

Quote:

---

Originally Posted by RareItems

Hope you can help, it's gotten so bad, I just logged off and started playing another game lol. xD

---

Hello Thank you for your response.

I see you use an overlay and have programs running in the background. Have you tried to disable the overlay and try playing with nothing running in the background? Please try this.

Hope to be of assistance.

I'll see if disabling the overlay works. There's a new Nvidia Driver update as well so i'm downloading it now. Hopefully this is not a continuing issue as Eureka/Hunts is kinda important for a non-raider xD.

Hello Thank you all for your responses.

We are going to be escalating this issue. In the mean time we suggest:

Limiting FPS, lowering resolution and in game settings.

We do apologize for any inconveniences that this has caused and will work toward a solution. Thank you for your patience.

Thank you for playing Final Fantasy XIV! Hope to see you online.

Quote:

---

Originally Posted by RareItems

I'll see if disabling the overlay works. There's a new Nvidia Driver update as well so i'm downloading it now. Hopefully this is not a continuing issue as Eureka/Hunts is kinda important for a non-raider xD.

---

Yes Please keep us updated on your issue.

So far the game seems to be operating more fluidly that's with Black Desert Online running on the background. GPU is now at a 25% average that's with both FFXIV and BDO running xD. We'll see lol.

Crashed once, twice lagged/freezed when loading from Kugane to > Tsukihime EX and Rhalgs Reach > Tsukihime Ex, had a over a minute loading with the sound cutting out completely. Was running the game on DX9. I had this issue yesterday too that when I launched FFXIV, the sound will completely disappear, even if I minimize FFXIV and play a youtube video the sound is gone, then when I close FFXIV the sound is back. GPU load still spiking to 100% at Stormblood areas.

Don't think its a overheating problem since my pc is cooled properly and has a fan at full blast facing it inside a 70F air conditioned room.

The issue brought up in this thread has nothing to do with stutters, the stutter the other player mentioned is not the issue and has nothing to do with much higher GPU usage, stutter usually happens on slow hard drives, driver issues/conflicts and high temperatures, a cluttered Windows or just poor optimization on the game but there's no stutter, and when stutters happen the GPU always drops in usage and then goes back to normal which obviously increases the GPU clocks, that's normal.

Now, like i said stutters can happen due to high temperatures as it will throttle the GPU/CPU depending on what's getting too hot, since the usage is higher it increases temperatures causing throttle, so it might be the problem of that player.

Anyway had to clear that up before the wrong info was "escalated", the problem is what's in the title, GPU usage going up to max, i'm inside my Medium House in Lavender Beds, 71% usage, seriously?

I play at 1440p with a GTX1080 and 60FPS lock, this issue is new with patch 4.3.

- Transparent Light Quality from high to normal drops usage inside the house by around 8%
- Ambient Occlusion from HBAO+ Standard to Off 6%

But this is normal as both of these are GPU intensive, hence why i don't even use HBAO+ Quality.

I also noticed my temperatures getting higher than normal, especially since ambient temp is 15ºC.

I don't know if something in the graphics engine was update and is causing this but something is clearly wrong.

I can provide screenshots and even record videos showing what's happening if needed.

Please look into this, thank you.

Hello RareItems, Thank you for your response.

The sound issue I believe should have been resolved, I think that there should be an update on the lodestone regarding that issue. As far as your GPU spiking to 100% we did escalate this issue and it is being looked into. In the mean time we suggest Lowering FSP, resolution and in game settings.

Thank you for playing Final Fantasy XIV! Hope to see you online.

Hello RobbieH, Thank you for posting on the Final Fantasy XIV Technical Support Forums

Thank you for clarifying your issue. I can add the information you have provide to the escalation. Unfortunately, right now all we can suggest is to limit your FPS, lowering your resolution and in game settings. As soon as we have any updates regarding this issue we will provide them.

Thank you for playing Final Fantasy XIV! Hope to see you online.