Game crashes every time I start a battle.

So when I first got this game I was able to install and play the game fine for several hours (a couple of days ago.). Later I had to move and transport my computer to another place and I tried to play the game again, but when I entered a battle, after a few seconds, the game totally crashes. It crashes so bad that I have to force restart my computer.

I have tried updating my graphics card, re-installing the game, troubleshooting things in the FFXIV config, but since I have to force restart every single time it crashes, I am not able to troubleshoot that much. I have searched the web for anyone who has the same problem, but the only thing that comes close is the macro crash, and I am not using any macros. I have already sent Support and email with all of the details and specs. So if anyone has any idea or shares the same problem, let me know(It's REALLY frustrating)! Thanks.

Your computer specs might help.
But the first thing you could try is running checkdisk. Broken sectors on the HDD is often the cause of system crashes.

Agreed on the computer specs. It's hard to say what it could be just yet, but it may give us some insight.

I *think* you can speed pull those specs out using the FFXIV Config > System Information. Or possibly doing a Run on Dxdiag, Save All Information, and posting the first few sections here.

I just finished running a checkdisk, and I'm updating the game right now. Here are my specs:

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 08/24/10 18:53:03 Ver: 08.00.15
Processor: AMD Phenom(tm) II X6 1055T Processor (6 CPUs), ~2.8GHz
Memory: 8192MB RAM
Available OS Memory: 8190MB RAM
Page File: 2480MB used, 13898MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11

Card name: AMD Radeon HD 6800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x6738)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6738&SUBSYS_00D01002&REV_00
Display Memory: 751 MB
Dedicated Memory: 1008 MB
Shared Memory: 3839 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)

Hope that's all the info you need.

So I just tried to enter a battle again after updating and the checkdisk, and the game still crashes.

What GPU driver version are you using? And did you enable the first checkbox when running checkdisk? (this is important or nothing gets fixed)

Do you have other 3d games you could try for a couple minutes to see if it's FF14 exclusive?

Is their a blue screen with error message? A horrid choppy audio sound associated with the freeze? Or an insta reboot?

try turning down the settings in FFxiv config. if it helps then it means 1 or more of your pc parts are not up to par.

What do you mean it crashes so bad you have to restart your computer? And when the game crashes what does it say? Run event viewer, click on custom view, then administrative events. Find the one referring to FFXIV and copy and paste what it says in here.

I am currently not using my PC right now and wont be for a few days so I'll answer the questions to the best of my knowledge.

@Coldfire: Yes I did enable the checkbox. I have tried playing the game with a version from Dec and as I said in the recent post, I JUST updated to the newest one (not sure exactly what the numbers are.) And It still doesn't work.

@Fiosha/ShadowedIce: I have been able to play other 3D games just fine after I've been having trouble with FFXIV. This is exactly how the game plays out when it freezes; I attack once or twice, auto actions stop happening, but the typical stance animations are still playing until I hover my mouse over the screen or click. The screen lightens as typical programs do when they freeze, the music is still playing. The error box comes up that says the typical ' Such and such has stopped working would you like to 'close the program' or 'wait for it to respond'? and I have chosen both paths and nothing happens. I try to ctrl-alt-del to try and force close/end process and nothing happens. I have let the crashed program sit in the background for about an hour just to see if it will close eventually, but it does not. When I try to shut down through the start menu it just stays in the 'shutting down' phase forever. I have to force shut down, as in hold down the power button, until my computer shuts down. There is no blue screen and no audio malfunction.

@Syntaxlies: I have tried this.

I still have not received an email from support and I sent one out Sunday night.

Can you also do what I said earlier?

Quote:

---

Run event viewer, click on custom view, then administrative events. Find the one referring to FFXIV and copy and paste what it says in here.

---

Sometimes in the event viewer it tells of a file that it ran into an issue with and all you have to do is replace it.

Sounds like an infinite loop somewhere inside the kernel :/
The event viewer should give more information about it but it will probably end in a windows reinstall. Just replacing a faulty dll might fix this, but it's nearly impossible to find out what's broken if the game can't even be closed.

Here is what the event viewer said:

The program ffxivgame.exe version 1.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.


- System

- Provider

[ Name] Application Hang

- EventID 1002

[ Qualifiers] 0

Level 2

Task 101

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2012-02-01T00:20:21.000000000Z

EventRecordID 14754

Channel Application

Computer Mersadee-PC

Security


- EventData

ffxivgame.exe
1.0.0.0
bbc
01cce076d618d41d
60000
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivgame.exe
546bc8a1-4c6a-11e1-a255-20cf30e25539
55006E006B006E006F0077006E0000000000


--------------------------------------------------------------------------------

Binary data:


In Words

0000: 006E0055 006E006B 0077006F 0000006E
0008: 0000


In Bytes

0000: 55 00 6E 00 6B 00 6E 00 U.n.k.n.
0008: 6F 00 77 00 6E 00 00 00 o.w.n...
0010: 00 00

Ok, so, I did some more troubleshooting today and I think I pretty much figured out what is causing the problem. When I first installed and started playing FFXIV I was using a Logitech USB controller, when I transported my computer I started using an XBOX 360 controller. Today, I altered some of the graphics settings while my brother had the controller, and just gave the game a go. It ran perfectly fine with no crashes. I turned the graphics back to what I had originally, and again, no crashes. I plug in the Xbox controller and use the default gamepad settings in the config and start the game up. And you guessed it, it crashes during battle just as it did before!

What exactly does this mean? Do I need to alter my gamepad settings? The XBOX controller works fine on other games.

P.S!!!! Also when I disconnect the controller after the game crashes, it closes!! What the heck!

Ok, last and final post because I found out what was causing it. Enabling the vibration on the gamepad was causing my game to crash... ! What a wild goose chase....

Thank you everyone for offering your assistance with this silly problem!

I'm glad it worked out in the end. It's a bit scary what kind of settings can cause each of our games to crash.

(i.e. for me it's changing to any custom font, going to inventory, and navigating to the crystal pane will cause consistent crash, but only on that one computer).