Whole game re-download problem return

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04-09-2018, 12:07 AM
Erudito

Whole game re-download problem return

Bad news all, my game is currently downloading everything again. I though this problem was fixed. It is downloading 26147.70MB as we speak.

This problem returning is unacceptable as I am looking at a download time of over 700 minutes.

Playing on PlayStation 4 regular.
Occurred Sunday, April 8th, 2018 at 11AM EST.

Please look into this, as it is a problem that should not be happening since it has happened before and was fixed before.
04-09-2018, 12:12 AM
ZodiarkE

To be honest with you on the ps4 version the [11006][20819][20831][-2147352571] issues is all I am having with this patch file, I believe its the patch note itself is the issue, not our internets or ports, this can be argued but also easily fixed too, if they actually stop switching their ports and just leave it where it suppose to be.
04-09-2018, 05:00 AM
Ghenim

This is the third time this has happened to me this week. I'm getting pretty fed up.
04-09-2018, 07:33 AM
Erudito

A little update on my situation. The horrible patch is still downloading. This is completely unacceptable. Due to varying internet activity the download can end any time between 11PM EST to 3AM of the following day. That is over 12 hours of download!

To anyone that has this issue, make a mess of noise here in the forums, don’t turn off the FFXIV application and put your PlayStations to sleep mode while the fiery logo is on screen.
04-10-2018, 06:13 AM
LORD_METATRON

Same problem here!
For some reason the PS4 client wanted me to download a 26147.70 MB patch named ffxiv-H2017.06.06.0000.0001
I previously logged out and turn off PS4 just to find this situation few hours later.
Already happened this same week's Wednesday with same specifics.
Doing some research I found out that this very exact problem had already happened at Stormblood expansion's release causing trouble and annoyance to many people . Please work on a solution to fix it thx.
04-10-2018, 07:01 AM
Einmimiria

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Yes, this was an issue during the Stormblood launch. A PSN update was released that solved the issue for a lot of players, but it has come up since then.

Unfortunately, it will require that you redownload the game.

I'd like to get some more information regarding you issue:

-How was the game and system shut down before this error came up? Was there any crash or disconnection?
-Did you put your PS4 in sleep mode at any point before this issue occurred?
-Was any other game/app installed on the PS4 between the last time you played and when the error occurred?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
04-10-2018, 08:16 AM
LORD_METATRON

Logged off my character,then closed FF14 and lastly turn off PS4 . When PS4 turned on again I opened FF14 to login and after I input my password and click game automatically started download those 26GB. This happened both times this week. No sleep mode or crash happened.
Occured Wednesday 04/04/2018 and again today 09/04/2018.
04-10-2018, 10:42 AM
Malindachan

I am also having this issue today. I was playing fine last night. I logged out and powered off the PS4 like I normally do. Turned it back on today after getting home from work, booted up the game, logged in, and then it started to download H2017.06.06.0000.0001c which is 26147.70 MB
04-20-2018, 05:43 AM
Einmimiria

Thank you for the information everyone.

Have any of you had the same issue again since redownloading?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
05-04-2018, 09:30 PM
LORD_METATRON

It has happened again on 03/05/2018 and currently downloading everything again.
05-05-2018, 07:04 AM
Ariellendera

Quote:

Originally Posted by LORD_METATRON

It has happened again on 03/05/2018 and currently downloading everything again.

Hello!

Please keep us updated!
05-15-2018, 06:18 AM
LORD_METATRON

Quote:

Originally Posted by Ariellendera

Hello!

Please keep us updated!

Hello.Sadly the problem has just reoccurred again today on date 14/05/2018 at 16:50 PM EST with same previously explained procedures.Currently redownloading all over again for the 4th time in 1 month.It has already happened on 04/04/2018-09/04/2018-03/05/3028 and today 14/05/2018.Only temporary solution I found was keep the game open on launcher and keep PS4 on rest mode as already suggested from another user,but so doing I'm unable use PS4 for any other software as I would need to close FF14 bfr do so. I kept PS4 pm rest mode for most of this month hoping this issue addressed and fixed consuming a certain amount of electricity and most important use any other software as well lost 2 days worth of sub needed to redownload everything for 8-9 total days.Thx to read in hope will get fixed.
05-16-2018, 06:36 AM
Einmimiria

Thank you for the update LORD_METATRON.

Due to the rarity of this issue, it's a bit difficult to come up with a solution. I do have a few questions regarding your PS4:

How old is your PS4 and what kind of hard drive do you have in it (stock hard drive, SSD, etc.)? How much space is currently being taken up on the hard drive?

You can try rebuilding your PS4's database. Boot the PS4 in safe mode. When the PS4 is off, press and hold the power button. Release it after you've heard two beeps: one when you first press, and another 7 seconds later. You should see a menu. Here, select 'Rebuild Database' (Make sure not to select 'Initialize') and follow the steps.

I would recommend submitting a bug report if you have not done so already. To submit a bug report, post in the following forum and make sure to use the template outlined in the sticky thread: http://forum.square-enix.com/ffxiv/f...2-In-Game-Bugs

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
05-17-2018, 07:45 PM
LORD_METATRON

Quote:

Originally Posted by Einmimiria

Thank you for the update LORD_METATRON.

Due to the rarity of this issue, it's a bit difficult to come up with a solution. I do have a few questions regarding your PS4:

How old is your PS4 and what kind of hard drive do you have in it (stock hard drive, SSD, etc.)? How much space is currently being taken up on the hard drive?

You can try rebuilding your PS4's database. Boot the PS4 in safe mode. When the PS4 is off, press and hold the power button. Release it after you've heard two beeps: one when you first press, and another 7 seconds later. You should see a menu. Here, select 'Rebuild Database' (Make sure not to select 'Initialize') and follow the steps.

I would recommend submitting a bug report if you have not done so already. To submit a bug report, post in the following forum and make sure to use the template outlined in the sticky thread: http://forum.square-enix.com/ffxiv/f...2-In-Game-Bugs

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

PS4 is 1.7 years old,currently using an HDD of 500 GB with 137 currently free and an external HDD of 1 TB used for other storages of software used only when using said software but not for FF14 and removed correctly.
I'll try rebuild database. Thank you for your tips and answers.
05-18-2018, 04:05 AM
Einmimiria

Thank you for the update LORD_METATRON.

I doubt the issue comes from any defective hardware if your PS4 is only that old (unless you're incredibly unlucky). If you encounter the issue again after rebuilding the Database, I'd recommend submitting that bug report. Make sure to add as much information as you can (including the information you already gave me).

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!