Cant purchase items on mog station

I cant purchase using my credit card anymore althought i already had so many of payment before? And this problem still occur and get error in payment a week..cant understand...

Error code 401 still disturbs me a week already and im sure that this stuff not come from my bank .. plz give me an answer

https://support.na.square-enix.com/f...la=1&kid=68617

This is a help article for common error codes people can encounter when attempting to pay for stuff on the Mog Station with a credit card. Try the suggestions in the article under the 401 section and see if that works out for you.

Quote:

---

Originally Posted by Hestzhyen

https://support.na.square-enix.com/f...la=1&kid=68617

This is a help article for common error codes people can encounter when attempting to pay for stuff on the Mog Station with a credit card. Try the suggestions in the article under the 401 section and see if that works out for you.

---

Tks for ur support !

Support center? Plz answer me..solve this problem with my acc..i spent many hours in game and dont wanna start again..
I have sent at least 6 email to support center and only recieved 1 feedback from you guys jusst about the thread they list for so many players before i guess and no respond again?

Hello Elvishuy,

Many things can cause this payment error. I have escalated this to the correct department. You should be able to successfully use your card 24 hours from the last time you tried. In the mean time you can try to use pay pal to purchase Crysta. If the issues persists I would like to suggest contacting support directly.

To reach our live chat support please follow the steps below.

1. Visit the SQUARE ENIX Support Center at http://support.na.square-enix.com/
2. Select FINAL FANTASY XIV as the game title.
3. on the next screen click on "Contact".
4. You will then need to select a category and sub category from the drop down menus.
5. Next, type a basic description of your inquiry in the "Contact details" section and click "Next".
6. on the following page click "Next" again. Ignoring any Knowledge Base Suggestions that may apply.
7. Provided your contact is during SQUARE ENIX Support Center's hours of operation, you should see a Chat Support option. Click "proceed to chat support" to initiate contact with one of our Chat Support Representatives.

Hope to be of assistance.

I've done this atleast 7 times and only recieve 1 email like a guild common list for all people who occur this problem or something else
- chat always busy no respond
And actually being disappointed !

Quote:

---

Originally Posted by Elvishuy

I've done this atleast 7 times and only recieve 1 email like a guild common list for all people who occur this problem or something else
- chat always busy no respond
And actually being disappointed !

---

I do apologize for any inconvenience. I did escalate this. Like I said in the previous post you should be good to go in 24 hours.

Quote:

---

Originally Posted by Ariellendera

I do apologize for any inconvenience. I did escalate this. Like I said in the previous post you should be good to go in 24 hours.

---

If my card works well..tks for ur support !

Quote:

---

Originally Posted by Elvishuy

If my card works well..tks for ur support !

---

You are welcome!

I have similar issue.

Today my subscription automatic renewal failed.

I went to MogStation and successfully fixed subscription itself.

But if I try to pay for my 6 retainers, I get this:

https://i.imgur.com/yjgQSgP.png

Same thing here:

https://i.imgur.com/S4rdkFX.png

So why subscription payment works but anything else doesn't?

Adding Crysta is broken too:

https://i.imgur.com/E2M2tpH.png

I also tested with another credit card from another bank and another type (VISA instead of MasterCard). Got same errors.

Please fix =(

Omg the fault of purchase still persist

And u know.. i already tried 4 of my card : visa,master,debit and jbc all of them didnt work

I sure can wait about mogstation items, but what I suppose to do without access to 6 retainers? >.<

Many situations like this have been occured but why dose SE fixx this? I wonder

@Elvishuy
Your character name is "Vladimir". Are you from Russia?
Maybe it's an issue only for Russian banks...

I got nothing good from support chat and eMails so far...

Hello Elvishuy.

The issue you are describing is a payment error, the cause of which I, unfortunately, cannot see.

For further information, contact the Square Enix Support Center. If you have a North American account, use this link: https://support.na.square-enix.com/m...p?id=5382&la=1. If you have a European account, use this one: https://support.eu.square-enix.com/m...p?id=5383&la=2

This thread will be moved to the 'Separate Support Required' subforum as this issue is beyond the scope of this forum.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.