Can't Move Camera Around (Stuck Upwards)

This is my first post here on the forums so nice to meet y'all :) I started playing ffxiv for a week but I haven't really done much and its because of the one issue with my camera. It's all the way zoomed in facing upwards towards my character. I'm able to move the camera around in any directions but it doesn't stay with the direction I want it to face. For example, if I move my camera up on aerial view I just goes back to the original position it was from the start? Has anyone had a similar. I don't have screenshots now but i'll get them a bit later.

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

What platform is this on? If on PC, are you using a controller or mouse and keyboard? Have you tried both inputs?

If you can provide a video of what is happening, we may be able to get a better idea of what is happening.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I'm play this on my PC and I use a mouse

Here's my video footage on what i'm taking about. I hope its alright. file:///C:/Users/HP/Documents/Bandicam/ffxiv%202018-02-01%2018-55-37-273.mp4
I don't know how to use codes to show videos on here sorry.

Thank you for the reply UltimaWep,

Unfortunately, we cannot see the video you posted. Is it possible to post it online then link it?

Do you have a controller to see if it has the same results?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Let me try again http://[youtube]www.youtube.com/watch?v=PYafXBGtSm0&feature=youtu.be[/youtube] I have the image just in case if the link above doesn't workhttp://img00.deviantart.net/35b4/i/2...40-dc1zzkc.png

Thank you for the reply UltimaWep,

What kind of mouse do you have? Is a gaming mouse with it's own set of drivers? If so, have you tried reinstalling those drivers? Does the issue persist of you unplug the mouse?

Additionally, you can try changing some of the camera settings in the settings menu to see if this has any affect.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I have a regular effect. But i'll try change the camera settings if it has any affect.

Hello UltimaWep, Thank you for your response.

Please keep us updated on your situation once you change the camera settings. We hope to be of assistance.

Hello I'm back! So good news, camera is centered! https://sta.sh/0z74trmul2p but when I move my directional keys on the keyboard the camera moves back down again like before. I'm still using a mouse.

Thank you for the update UltimaWep.

So now the camera will only move when you move your character now? If you are standing still, you have no issue? Or is it whenever you press a button on the keyboard (regardless of moving)?

Unfortunately, I can't determine much from your images and the video link does not work.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Yes when I stand still the camera is fine but if I move my character then the camera zooms in facing upwards.

Thank you for the update.

It sounds like there is something wrong with the keyboard then. What kind of keyboard do you have? Do you happen to have another one that you can swap out to verify whether this is the issue?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

No i'm afraid that this is my only keyboard. I use an HP Keyboard

Hello UltimaWep, thank you for your response.

The next step here would be trying to figure out if the issue persists when using a different keyboard. Are you able to swap with a friend or family member temporarily?

Hope to be of assistance.

I only have one keyboard that all my family members use so I don't have another that's available, but I do have a dualshock controller that I was using before.

Thank you for the reply.

Does the dualshock controller have any similar issues? Does the same thing happen?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Yes the same thing happens when I use the dualshock.

Thank you for the update.

I do have a couple things you can try. First, try to connect the keyboard into a different USB port (if you have any extra ones). Second would be a complete reinstallation of the game. Make sure to delete any remaining files in the 'My Documents' folder as well before reinstalling.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I tried connecting the keyboard to a different usb port and the problem still persist. Right now I just installed the game and removed the files so i'm now going to re-download it.

Thank you for the update.

Please let us know if reinstalling the game fixes the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

I reinstalled the game and the screen is still pointed upwards.. I'm starting to think that my computer or something on it could be affecting the game to do that.

Thank you for the update.

The only thing I can think of is that there is some malfunction with the keyboard or mouse. I know you said that this was the only one you had, but could you borrow someone else's for a test?

You can also try doing a clean boot. Go to the task manager and then the start up tab. disable everything here and restart your PC. Don't run any other programs and see if you have different results.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Hello! sorry if I haven't reply back, but great news! The camera seems to be fine now it isn't looking upwards anymore. It seems that vjoy was behind everything, I thought I had completely uninstalled it but I had to do was go into 'device manager' human interface and uninstall vjoy from there.

Thank you for the update.

I'm glad you were able to find a resolution.

This thread will be moved to the 'Closed Concerns' subforum as the thread creator has found a resolution to their issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.