Unexpected error after the patch

An unexpected error has occurred. Exiting FINAL FANTASY XIV.

ffxiv_dx11.exe+2D92C4
ffxiv_dx11.exe+2EDF86
ffxiv_dx11.exe+2CA89D
ffxiv_dx11.exe+2A7896
ffxiv_dx11.exe+16D79
ffxiv_dx11.exe+EA86C
ffxiv_dx11.exe+EA99D
ffxiv_dx11.exe+EA352

Tried reinstalling, rebooting, still can't get the game to work. I'd really appreciate some help.

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

This came up after the patch correct? Has there been any change in your PC besides this?

When exactly does this occur? When you login or after you have been playing?

Does this same error occur when you are using DirectX 9 mode?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I had this same issue occur twice today as well. Both times while viewing a cut scene, after being logged in and playing for a bit.

I haven't tried to launch the game in DirectX 9 yet, but I will give it a go tomorrow. There have been no changes made to my PC.

Thanks!

I got the same problem, crafting for Red Scrips, go afk to make breakfast leaving my char at entrance of my house (didn't even move, i teleport to house and leave char there) and nothing else, had 3 crashes in 1 Hour today.

https://i.imgur.com/yedAHBU.jpg

Nothing changed on my PC, including no Windows Updates.

Windows 10 x64

Hi!
I'm using directX 11 and the problem occured right after the patch. There have been no other changes to my PC. This happens right after logging it.

Just chiming in to say that I'm having this problem as well.

After logging an alt, the issue is happening with me when I'm trying to load into a character located in The Fringes (can't confirm for other Stormblood areas), though I can log into my level 1 ACN absolutely fine.

https://i.imgur.com/d14zVaM.png

I'm running Windows 7 x64, and the problem persist on the DirectX 9 and 11 versions.

Hello Kivan, Thank you for your response.

Have you tried switching it to Direct X 9 to see if there are any changes? This can be changed on the launcher under Config, simply turn Direct X 11 mode off.

Let us know if you are able to get into the game with these settings.

Thank you for playing Final Fantasy XIV! Hope to see you online.

https://i.imgur.com/ZRz44Fm.png
Having the same issue on dx11 and dx9 but only when i try to load into Royal City of Rabanastre. Every other area of the game has been fine.

-edit-
It seems reinstalling fixed the issue for me for now.

Tried using Direct X 9 with the same result.

As re-installing the game means downloading the patches again (which, on my internet means not playing for at least another day) I've been trying different things by using a friend's PS4 to log my character in and move them out and around different zones.

The Goblet worked fine.
Kugane worked fine.
Yanxia worked fine for a minute, and the errors came up the moment I began a transition into The Fringes.

https://i.imgur.com/ay2yarX.png

Thank you for the update Kivan,

Make sure that your graphics card drivers are up to date, disable any overlays that may be present and close all other programs while playing the game. See if the issue persists.

You can try reinstalling like the above poster mentioned, however, this can have mixed results and is not an ideal method.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

After another re-install of the game, I finally got it running only to crash when trying to log in Gridania - happens on several characters.

I think i have found an issue, i need more time testing but, Discord might be one of the reasons regarding DirectX11 Crashes.

2 Days ago i stopped using Discord client, using Browser version only and didn't have crashes. Today i'm using the Client again and logout to switch to an alt and i got the Crash again, however this time it was related to a nVIDIA driver file followed by the DiretcX11 error codes in same window.

For the record i have Discord overlay disabled and Hardware acceleration Disabled, i was using the new Spotify feature today with showing running game disabled, however this Spotify feature is new so that's not the reason.

Again i need more time to be sure, but i'm very confident that everytime i had these crashes i had Discord running.

Using nVIDIA Driver 390.

Quote:

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Originally Posted by Kivan

After another re-install of the game, I finally got it running only to crash when trying to log in Gridania - happens on several characters.

---

Hello Kivan,
Have you ensured your graphic cards are up to date? Also have you tried disabling all overlays or background programs? Hope to be of assistance.

Yes, I did it all.

Happening here as well with Dx9. 390.65. Win 10x64. Two crashes within an hour - once loading into the raid duty finder (mhach) and once after getting back out and running through Limsa to the mender.

I'm going to try turning off Discord and see if that helps. It does seem like loading into certain types of content is some kind of a trigger here. I did three dungeons with my squadron with no trouble. Hopped into the duty finder and two crashes.

Got to say that the standard 'have you updated your drivers' is a little stale. These are real programmatic problems that are squeaking through testing and we shouldn't need to install bleeding edge drivers (that ofttimes have issues of their own to be worked out) before the devs will even look to see if a problem came down with a patch. It's not like development is done hand in hand with nVdia and AMD to take advantage of the absolute latest small fix with each incremental update. This game needs to run on the greater majority of patch levels without runtime crashes.

Bump since there seems to be no fix coming.

Kivan,

I would suggest re-installing the game. Some players have found this to resolve issues similar to yours.

Hope to be of assistance.

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.