Ps4 Pro buzzing/noise/flickering when moving the camera

Hello, my friend gave me his ps4 pro, BUT when i play ff14, there is a buzzing/noise/flickering or what you want to call it when i move the camera, or i move my character, names of characters, npc, and others text, and the surrounding too....i tried to modify the settings of my tv (its a Philips Smart TV 49'' 4K 6400er series), and nothing changes...resolution is 2160p RGB, HDR is on, everything is fine, i see that problem ONLY with ff14, (and with a normal ps4 too)
Am i doing something wrong...? did i bought the wrong television ? its because its too much for ff14 to be played in such definition?
with my old Haier lcd 42'' tv was all fine, other games play PERFECTLY on my new Philips tv, with the ps4 pro and with normal ps4.
I really can't play the game because that buzzing/noise/flickering give me headache.

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Can you describe in greater detail the issue you are having?

The game can be played on 4K TVs, that shouldn't be a problem. Does your TV have more than one HDMI port? Can you try connecting your PS4 into one of the other ports? Also, you mentioned you are running HDR on your TV? Have you tried disabling that feature?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Hello, and thanks for replying me back, i tried to disable HDR but the problem is still there....i tried the lowest resolution with the ps4 pro, and different hmdi ports but that problem still remains...i tried to make a video to show you better what i mean (i'm not good with english so i can't really describe it very well) and i repeat, its only with ff14 that gives me that problem...can it be a internet connection problem? even if i have 10mb in dw and 2/3 mb in up...
i tried to make a video to show you better the problem i have:
https://www.youtube.com/watch?v=IVDi...ature=youtu.be
it seems like a """lagging""" of surroundings...i really don't know how in other ways i can describe it....
Thanks.
Edit: it seems more like a juddering effect on everything that moves actually...

Thank you for the reply OperaMorgana,

Does this happen during every part of the game? Or just in select areas?

I know some newer TVs have an option to reduce judder. It should be in some 'Advanced' settings menu on your TV.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Thanks for reply, this happens ALL THE TIME, in all the areas, in dungeons, in raids, in trials, i tried to change options from my tv, but nothing happened, i select game mode from my tv, and nothing happens...
and by the way i am sending back this tv, because i purchased another one, i hope this problem go away then...but i really have this problem only with this game with this tv...
Thanks.

Hello OperaMorgana, Thank you for your reply.

Please keep us updated on if the issue persists with the new TV.

Thank you for playing FFXIV.

Hello again, my new tv is a LG 49UJ634V 49" 4K Ultra HD, but the problem is still there, my question is, is 49'' too much for the s4 pro and the game to handle?

Thanks.

Thank you for the update OperaMorgana,

Maybe we can try something else. In the PS4 setting, go to 'Sound and Screen' and change the PS4 Pro's video output to 1080p. Then play the game and see if you have the same issue. I'm starting to think the juddering comes from an unlocked frame rate but I'm not sure.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I did that, but nothing changes....i'm starting to think that 49 inches could be too much for the ps4 pro to handle the game...

Thank you for the update,

The size of the screen has no relation to the performance in-game. We have the same size TV to test games on for situations like this and we did not get the same issue.

It's possible this is caused by the HDMI cable itself. Do you have any other cables you can use to test this out?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

thanks for reply.

Yes, i've tried the original cable that comes with the ps4 pro and another cable (this one http://amzn.eu/3YSE42b sorry its in italian...) there are specific cables that i have to use?

My Ps4 pro is also noisy a lot when playing ffxiv in 1080p mode, however i have almost the exact same TV as you but the smaller size.

My TV is LG 43UJ634V.

I will take my ps4 pro tommorow and try playing it on the my 1080p 50 inch thomson, so i will see how it will affect the console.

Btw changing the Video output from auto to 1080p in the console settings have lowered the noise and temp i believe. Still need to test it on other tv.

Btw
Try this
Go into the console settings > system > turbo and if you have it on, turn it off. I found it to increase the console noise for that game, and turned of.

Quote:

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Originally Posted by Nedkel

My Ps4 pro is also noisy a lot when playing ffxiv in 1080p mode, however i have almost the exact same TV as you but the smaller size.

My TV is LG 43UJ634V.

I will take my ps4 pro tommorow and try playing it on the my 1080p 50 inch thomson, so i will see how it will affect the console.

Btw changing the Video output from auto to 1080p in the console settings have lowered the noise and temp i believe. Still need to test it on other tv.

Btw
Try this
Go into the console settings > system > turbo and if you have it on, turn it off. I found it to increase the console noise for that game, and turned of.

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actually it isnt a noise sound but an Image noise.....sorry, i didn't know how to sai it back in the original post >__<

Quote:

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Originally Posted by OperaMorgana

actually it isnt a noise sound but an Image noise.....sorry, i didn't know how to sai it back in the original post >__<

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Hello,
Does the TV have game mode? If so try enabling or disabling and see if this helps.

Quote:

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Originally Posted by Ariellendera

Hello,
Does the TV have game mode? If so try enabling or disabling and see if this helps.

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yes, now its in game mode, but nothing changes...i will link another video to show you the problem...it will show you some areas https://youtu.be/RWq_uVxt8kM

edit: i tired with new cables http://amzn.eu/dktN4Oc and this one http://amzn.eu/iqxZ3iw that seems to work just a little bit better...
edit: i returned the tv and now i have a sony bravia XE70 55'', it seems a little better, but no big steps forward....still the same juddering...and this tv is the last i will ever try...if the problem will not be fixed, i will stick with it, even if this problem gives me vertigo....i do hope devs do something for this problem, even as i see around i am the only one who has it...

Quote:

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Originally Posted by OperaMorgana

yes, now its in game mode, but nothing changes...i will link another video to show you the problem...it will show you some areas https://youtu.be/RWq_uVxt8kM

edit: i tired with new cables http://amzn.eu/dktN4Oc and this one http://amzn.eu/iqxZ3iw that seems to work just a little bit better...
edit: i returned the tv and now i have a sony bravia XE70 55'', it seems a little better, but no big steps forward....still the same juddering...and this tv is the last i will ever try...if the problem will not be fixed, i will stick with it, even if this problem gives me vertigo....i do hope devs do something for this problem, even as i see around i am the only one who has it...

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Does the problem remains if you mute the audio in tv?

Quote:

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Originally Posted by Nedkel

Does the problem remains if you mute the audio in tv?

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i repeat, its not sound related... its this (https://en.wikipedia.org/wiki/Image_noise) but its more the juddering and blurring effect when i move the camera..

Quote:

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Originally Posted by OperaMorgana

i repeat, its not sound related... its this (https://en.wikipedia.org/wiki/Image_noise) but its more the juddering and blurring effect when i move the camera..

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Ah rotfl, nevermind then. XD

Due to no response from the OP, we are going to assume this issue is resolved and will be moving this thread to "closed concerns". Please do not hesitate to create a new thread if this issue continues or if you have new issues.

Thank you for playing Final Fantasy XIV! Hope to see you online.