Char unable to log in

Hi there.
So All month I have been unable to log in to my primary character here. I start up the game and the loading screen displays, but is stuck loading indefinitely. The problem came about first when I had a dx11 game crash while I was teleporting, which I'm told might have caused my character to get stuck somewhere. However, I can create new characters, log in, and play on them just fine seemingly without any further dx11 issues, so that leads me to believe its an issue with this single char. I've talked to email support, who said there wasn't anything they could do, and my character should log out automatically in time, but it's been several weeks since then. Then I talked to chat support trying to make some kind of progress, and they sent me here to hopefully get this fixed!

FXIV system information:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument F:\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
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SYSTEM_SOUND VG245-4 (NVIDIA High Definition Audio)
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SYSTEM_SOUND_DRIVER_DATE 12/6/2016 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/6/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
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SYSTEM_INPUT {D3D76170-D776-11E7-8002444553540000}
SYSTEM_INPUT_NAME HCT Keyboard
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SYSTEM_INPUT_NAME USB Receiver
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SYSTEM_INPUT {D3D7D6A0-D776-11E7-8003444553540000}
SYSTEM_INPUT_NAME Logitech USB Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F7218400-D76F-11E7-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Skype™‎ - zeruel90
Photos
Photos
Groove Music
Settings
Microsoft Store
Groove Music
Settings
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-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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FINAL FANTASY XIV - A Realm Reborn
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\AVG\Antivirus\AVGUI.exe 0000040C
C:\Program Files (x86)\AVG\Framework\Common\avguix.exe 00001E6C
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003B28
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クリップボードにコピーしました。

Hello Zeruel90, Thank you for posting on the Final Fantasy XIV Technical Support Forums.

I am not sure if you have already tried these steps but, I would like to suggest turning off DirectX 11. Disabling all overlays or background applications. uninstalling and reinstalling the game. If there is anything else that you have tried please let us know. I would also like to know how long this has been going on.

I hope to be of assistance, Thank you for playing Final Fantasy XIV!

I've seen this happen to a friend, and his character was literally stuck logged in for a couple of weeks until maintenance hit and forced logged it off which then let him back on. Do u have any friends who play on that world who could login and see if your char is still stuck somehow ingame?

Hello Zeruel90,

I do agree with Xeon. You might need to wait until maintenance. If you do have friends that play on that world like Xeon said, ask them if they can see your character stuck.

Happy Holidays and Thank you for playing Final Fantasy XIV!

Also, if it takes you until after maintenance for the system to force log you off, you should be able to then contact support and ask your sub time be extended to make up for this downtown. They may not have the ability to manually log you out, but should be able to credit your account for the down time when you do get back up and running again.

Actually, if you don't mind... Where were you before you tried to teleport and where were you trying to port to? I might be able to login and check this myself.

I've tried swapping over to DX9, and also removing overlays with the same results. Full re-installation is next on my list of things to try.

Quote:

Originally Posted by Xeon

Also, if it takes you until after maintenance for the system to force log you off, you should be able to then contact support and ask your sub time be extended to make up for this downtown. They may not have the ability to manually log you out, but should be able to credit your account for the down time when you do get back up and running again.

Actually, if you don't mind... Where were you before you tried to teleport and where were you trying to port to? I might be able to login and check this myself.

Thanks for the advice Xeon! Interesting, I will ask a buddy and see if they have any luck logging in with my char. I was in Wolves' Den teleporting to Limsa when the crash hit me.

So I was indeed able to get a friend to log in and change the location of my character. However, upon attempting to teleport back to Limsa, I experienced game crash again. For whatever reason seems to be a problem loading that zone, which is a big issue as my GC is there :(

Well, I didn't mean to have a friend login to your account XD. Anyhow, if he was able to login and teleport you to another zone, then I would agree that a full uninstall and re-install would be in order.

Quote:

Originally Posted by Xeon

Well, I didn't mean to have a friend login to your account XD. Anyhow, if he was able to login and teleport you to another zone, then I would agree that a full uninstall and re-install would be in order.

Yup, clean install seemed to do the trick. Thanks for the help!

Good Morning Zeruel90,

Glad your issue is resolved. I will be moving this thread to "support center resolved" If you have any other technical issues, please do not hesitate to make a new thread.

Thank you for playing Final Fantasy XIV! Hope to see you online.