How do you fix these 90002 disconnects???

I've been playing for almost 2 weeks now but since yesterday I'm getting disconnected left and right. :mad: Other mmos(WoW, EverQuest) play fine as well as other online games. No changes have been made to my PC in the recent days, so I doubt it is on my end.

Freemium mmos have better connections than this "premium" monthly fee game, FIX IT:mad::mad::mad:

Good afternoon, and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Can you elaborate on the kind of disconnect you are having?

Please provide:

- Platform (PC, PS4, Mac)
- Any error codes or messages you receive upon disconnect (if any)
- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Frequency at which disconnect occurs
- Where you are booted to after disconnect (Desktop, Start Screen, Character Select)
- Everything you have tried to resolve the issue

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I did everything you posted in this thread
http://forum.square-enix.com/ffxiv/t...-in-90002-2002
and it didn't help. I get no disconnects in the early mornings(1am-9am, I'm on east coast EST) which is the time I played this prior to two days ago, but in the afternoons that I've started playing since 2 days ago it's every 5 minutes disconnect unless I'm just standing still and not fighting or talking with npcs. All other games (WoW, EQ etc) have no problems whatsoever. What's the IP of the FF14 server I ping so I can check the route via WinMTR? I'm gonna talk with my isp but considering all other games work fine..

I'm on PC win10(tried win7 compatibility), 90002 kicks me to start screen, no other major programs running(ie only tab is FF14).

Great now I'm even being disconnected at night. Tell those clueless fools at SE that USA is not the size of Japan, and have different server locations across the country. What kind of amateur monthly fee service game are you running, 4 years after release? I bet all the people with 90002 are east coast too.

I live in Washington state and get them every 60 minutes or less. They been going on for me since 4.0 came out. Before it never had one problem with 90002 Errors. When do trace route show no time outs and highest ping on trace route is 35. I'm pretty sure cause is bug in stormblood data. It's kind of weird right when it comes out started getting them and not after they moved the data center to new location.

i live in UK and have been getting random lags since patch 4.15 and 90002 errors started few days ago.

Hello Thank you for posting on the Final Fantasy XIV Technical Support Forums.

Here are some troubleshooting steps that should resolve your connection issues. Please take all the steps.

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Internet Explorer. Other times it occurs when an application that is running in the background is causing interference, such as Anti-virus software, firewalls, media players, web browsers, etc.

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties"
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now.


Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

If the suggestions provided above do not resolve the issue, then there is a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

*You may learn how to do this by visiting http://www.portforward.com/
Find your specific router's brand and model number from the 'List of Routers' and you will be provided a step-by-step guide on how to access these port settings.
Otherwise, your ISP may forward these ports for you.*

If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your computer directly to your modem. Please ensure that you power down both the modem and the computer for at least five minutes before attempting to connect to FINAL FANTASY XIV.

If you continue to receive these same errors when you are connected directly to the modem, then the problem lies with your ISP. We would recommend contacting them and advising them that one or more of the ports previously provided to you are being blocked or filtered, and that you do need access on these ports.

Please let us know if this works.

Thank you for playing Final Fantasy XIV!

@Mod: This is not an issue on our end. This is an issue with SE's servers. We are getting kicked because your character servers are so insecure that bots have been spoofing characters/accounts and travelling from Aether to Aether. They're causing instability.

PLEASE DO SOMETHING ABOUT THIS. I am from the Philippines, and the error/fix you speak of does in no way help me. I am technically inclined and savvy with these things and I still followed your advice despite knowing it won't do anything out of desperation that it'll fix the issue.

It says a lot about a game that's in no way a "prodigy" in features and plays exactly like WoW but much more expensive to play. I believe I/We have every right to complain like this as we aren't playing the game for free. We pay monthly for the stability of the servers.

Thank you.

Thank you everyone for posting in this thread.

To proceed with this, we will need to collect some information that we cannot discuss in a public setting. As such, we are sending an email to the email address that is registered to your Square Enix accounts. Please respond to the email with as much detail as you can. Do not post this information in the forums. We hope to escalate this information and do whatever we can to solve the issue. Thank you for you continued patience and participation.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Well for what is worth, I had absolutely zero disconnects on Monday and Tuesday and only one today, about ~5 hours played daily, what a glorious game!
Also at least for me

192.168.0.1
ip-104-153-24-249.user.start.ca
ae1-2407.cr0-tor1.ip4.gtt.net
et-0-0-19-1.cr7-chi1.ip4.gtt.net
as2914.cr7-chi1.ip4.gtt.net
ae-0.r21.chcgil09.us.bb.gin.ntt.net
ae-5.r22.snjsca04.us.bb.gin.ntt.net
ae-19.r01.snjsca04.us.bb.gin.ntt.net
ae-1.a00.snjsca04.us.bb.gin.ntt.net
xe-0-0-42-1.a00.snjsca04.us.ce.gin.ntt.net
204.2.229.242
204.2.229.100
or San Jose, California, United States nodes is where I'm getting pockets lost when they happen.

Quote:

---

Originally Posted by FFgame

Well for what is worth, I had absolutely zero disconnects on Monday and Tuesday and only one today, about ~5 hours played daily, what a glorious game!
Also at least for me

192.168.0.1
ip-104-153-24-249.user.start.ca
ae1-2407.cr0-tor1.ip4.gtt.net
et-0-0-19-1.cr7-chi1.ip4.gtt.net
as2914.cr7-chi1.ip4.gtt.net
ae-0.r21.chcgil09.us.bb.gin.ntt.net
ae-5.r22.snjsca04.us.bb.gin.ntt.net
ae-19.r01.snjsca04.us.bb.gin.ntt.net
ae-1.a00.snjsca04.us.bb.gin.ntt.net
xe-0-0-42-1.a00.snjsca04.us.ce.gin.ntt.net
204.2.229.242
204.2.229.100
or San Jose, California, United States nodes is where I'm getting pockets lost when they happen.

---

Thank you for the information. I would like to suggest replying to the email we have sent.

Louisiana here and having the same issue multiple times a day since I resubbed about a week ago. Hope whatever is causing it can get sorted out since it's caused a number of wipes already and I can't play like this.

Thank you for posting FrogDog,

We recommend creating your own thread so we can assist you in a more direct manner.

Thank you for your understanding and we hope we can assist you in enjoying Final Fantasy XIV.

I am getting the same issue but it only seems to happen during peak hours...:mad:

oh wow, after all these years, im surprised to finally see responses about this.
(of course ive lived in different cities/states, with different ISPs, different PCs/systems etc, and the issue has always been around.)
Most common when switching zones. There is also no lag, as my friends right next to me playing will also be going or DCed at a different time, and we can see that there's no delay from our actions all the way up to the error.

game just likes to boot u randomly w/o any warning, or seemingly any reason (like i said, i can see my friend moving on his screen and mine, with no issues when the kick happens)

but yeah, i was almost going to respond with "This will never get SE to respond" for as long as its been going on all these years.

Hi Mods, again, this is not an issue with our connection, but an issue on your side. This happens to specific people, and repeatedly. I don't know if you've somehow marked some people (maybe people on trial?) to be kicked out of the server when it's getting unstable, but this is definitely not an isolated issue, nor is it a local issue on our end.

This issue is ruining my experience alot, and I am getting highly discouraged to sub to the game because of this.

It has been a plague since I returned. I did everything Ariellendera suggested.
I also did a DNS flush. My internet is also quite speedy, so I don't think it's from my modem. I made certain of it.
I have lost a LB3 bar because of this and had interruptions in more difficult content too. I have tried every measure, as much as I could.
The other people in my house do not have an issue with being booted from their own games which are different than XIV.

Hello

Will everyone who is currently getting 90002 errors please post, when you started getting the error and how often you receive it. I know that some of you have already posted this information but, I am asking again in preparation to escalate. I appreciate your understanding.


Thank you for playing Final Fantasy XIV!

I started getting 9002 and 9006 errors between 10:00 am - 10:30 am CST. I was playing at around 5:00 am this morning and did not have any issues.

I receive the 9002 and 9006 errors anytime that I go into an instance. Dungeon, deltascape, 24-man raids, I get booted from them all. If I don't go into an instance, I do not get booted.

Please read to the end, to fully understand where the issue actually is, Ariellendera. (Not saying you wouldnt, but I've never met a GM who ever actually has. They see the 1st line or 2, and make up a completely unrelated assumption of what I'm trying to tell them.)

Not an exaggeration, but the issue has been since the launch of 2.0
ISP/systems, and what not, were always different.
(PS3, PS4, 4 different PCs, and different PS4s, different states/cities, etc. Unlikely to have a major effect on the cause of the problem.)

The most common way to get it, is when the game "zones" you.
But some things are treated as zoning, such as being raised, being relocated if everyone wipes, if someone leaves the instance group before opening a chest, kicking you out of rolling on loot, and putting the weekly restriction on you in savage while doing so.

There is no visible hiccup in internet connection, just the game THINKING there's a hiccup.
(The way to notice this, is when you actually are DCing, everyone sits still, actions dont go off, and text in the chat log doesnt update)

Me and 2 roomates can be in the same room, playing together, and when we zone, 50% of the time, one of us DCs getting the error.
On a rare occasion it happens w/o zoning.
We see our actions on eachothers screens, our LS/FC chat updating constantly, no hiccups, and then BAM, black screen.
And the other 2 people are still online, looking at the DC symbol appear above my/their head, 3 seconds after the actual DC.

We figured, maybe it was the wire or the system.

But I eventually let a friend of mine play on my PC, as I was playing my own account on my PC. (I used the controller, as he used the keyboard)
Its the same wire/internet/PC.
literally if I had 2 WoW accounts up, and something happened to the internet, both windows would be effected by the problem.
But with 2 FFXIV accounts up, unless I have real internet problems, the errors ONLY happen to one account/character during the zoning.
Never both (nor anyone else in the house)

Aka, there IS something wrong with how the servers check to see if you're still there.
They think you've lost connection, when you havent.

(They behave completely differently when i actually do lose connection)

I am get that issue today at 6:40 am follow by lobby one 2002

St. Louis Mo

Window 10 DX 11 version

Due to no response from the OP, we are going to assume this issue is resolved and will be moving this thread to "closed concerns". Please do not hesitate to create a new thread if this issue continues or if you have new issues.

Thank you for playing Final Fantasy XIV! Hope to see you online.